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    Q. Avery

    5.0 (1 review)
    Open 10:00 am - 6:00 pm

    Services - Q. Avery

    Therapeutic massage

    Life coach

    Q. Avery Photos

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    6 years ago

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    Massage Envy

    Massage Envy

    (16 reviews)

    $$

    My first encounter was calling to get scheduled with Bill. Bill was amazing. Friendly and…read moreinformative, Bill and I clicked. Upon entering, I was immediately acknowledged despite staff helping other customers. Bill then jumped in and got me oriented. After answering a few short questions on an iPad, I was taken to the "quiet area" and offered water Lori came to get me right at my scheduled time. She, too, was friendly. I felt badly for her because her allergies were flaring which made her cough. She tried to hold it. Poor thing. Despite being small in size, she was able to apply the deep pressure that I requested. The bed warmer was a nice touch and complemented the warm towels that were placed under my neck during the hour massage. If you're looking for a resort-style, fancy schmancy facility, this will disappoint you. No plush robes or cucumber-infused water. But, if you want a good and very reasonably priced massage then Massage Envy is your go-to.

    Between my gym habit and carrying stress on my upper back, Massage Envy has been necessary self…read morecare ritual for several years. Two days ago I used some backlogged credits from my subscription to get a 90 min deep tissue massage with Chance and I cannot praise him enough! Chance was very patient with me and spent all the time necessary to workout the (embarrassingly numerous lol) kinks in my back. He checked in several times to ensure the pressure heavy enough and worked efficiently enough to do a full body massage despite spending a lot of time on my back. This was probably best massage I've had throughout the 6 or so years I've been going to various ME locations. Definitely recommend.

    Massage Heights - Stonecrest

    Massage Heights - Stonecrest

    (53 reviews)

    $$

    Nice, Calming atmosphere, Relaxing massage. Ladies at…read morereception desk very friendly. They are closing following the safety protocols for COVID-19.

    I rarely leave reviews like this, but after being a loyal Massage Heights Stonecrest member since…read more2019, I feel other customers should know about my experience. I maintained my membership for approximately seven years, made my payments as required, and have spent more than $6,500 on services, not including tips. After my last service in May 2026, I informed the front desk attendant at checkout that I wanted to cancel my membership. She told me she would make a note on my account. The following day, I missed a call from a manager who left me a voicemail acknowledging my cancellation request. She explained that a 30-day notice was required, that June would be my final payment, and that she would email me a cancellation form. I never received the email, but because a manager had called and specifically acknowledged my request to cancel, I believed the matter was being handled and expected June to be my final charge. Today, while reviewing my account, I discovered that Massage Heights had continued drafting payments in July and August. I immediately called the location hoping to get the issue resolved. The manager on duty, Arie, told me there was no cancellation request documented on my account and therefore there was nothing she could do. I explained that not only had I told the front desk attendant in person, but a manager called me the very next day and left a voicemail acknowledging my request to cancel and explaining the 30-day requirement. Instead of trying to investigate what happened or find a reasonable solution for a seven-year customer, the conversation became argumentative and Arie eventually hung up on me. I then went to the spa in person hoping we could resolve the situation professionally. Unfortunately, the experience became even more disappointing. When I explained that I work in the service industry and that customers share their experiences through reviews, Arie responded: "One review is not going to hurt us, all we will do is delete it." I was stunned to hear that from a manager. When I explained that reviews matter because people use them to decide where to spend their hard-earned money, she responded: "This isn't going to hurt me." When I told her that poor customer experiences can ultimately hurt the business and eventually affect the people responsible for managing it, her response was: "It will be a long time before that will happen." At that point, I asked for some consideration based on my history with the company. I explained that I had been a loyal customer since 2019, had spent more than $6,500 on services plus tips, and was simply asking them to help resolve the July and August charges after I had clearly communicated my intent to cancel in May. Her response was essentially that she was the only person who could help me and there was nothing she was going to do. I then asked her to contact the owner. Unfortunately, I received essentially the same attitude and no meaningful attempt to resolve the situation. Mistakes happen. An employee can forget to make a note. An email can fail to get sent. A cancellation form can fall through the cracks. What separates good businesses from bad customer experiences is how management responds when those mistakes are brought to their attention. After nearly seven years as a paying customer, I wasn't asking for special treatment. I was asking Massage Heights Stonecrest to acknowledge that I communicated my intent to cancel, that their own manager called me afterward acknowledging that request, and to show some reasonable consideration regarding the two additional payments. Instead, I was met with dismissiveness, hung up on, and essentially told that my experience and my review didn't matter. Based on my experience, I cannot recommend Massage Heights Stonecrest. If you're considering signing up for a massage membership here, I strongly recommend you think carefully before doing so--particularly about how your membership and cancellation may be handled when you decide it's time to leave.

    Q. Avery - massage_therapy - Updated September 2026

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