When searching for service options for a MacBook on Apple's web site I was offered Quadstar as an nearby choice. Normally I defer to Apple direct for issues like this, I took the recommendation from Apple's site as a solid endorsement and scheduled my visit. I was pleased to find a same-day appointment available and dropped off around noon. I was pleasantly greeted and hung out while they performed a basic diagnostic. When it confirmed only the battery replacement was necessary I took my receipt and headed home. How pleased was I to have a call the next day at 2:00 telling me my computer was ready for pick up! All in all a great experience though I know I can't count on parts always arriving next day. In any case, I'll definitely check here first should I require any more Apple product service. P. S. They have a great display of near-mint vintage Apple hardware! read more

Great service with knowledgeable staff for your computing needs, but especially for Mac users. They are an official Apple repair business so no worries about warranty issues if they work in your computer. Enjoy the willingness to tell you all options and even suggest the inexpensive option. Good service. read more

Paul knows his stuff. Need your mac fixed? Go to Quadstar. Great service here. I highly recommend! Apple certified too :) read more

Quadstar Digital Guidance - Would come here any day before Apple. Calm, courteous, and an authorized retailer. Won't touch iPhones, but my Mac yes! - IT Services & Computer Repair Near Me - Berea, Ohio

Man at the front desk was very dramatic and not welcoming. Almost seemed like he did everything to turn me away. He took a look at my MacBook for two or 4 minutes and basically told me it was a Tier 4 spill damage. Once he looked up the prices he did a dramatic jaw drop and told me it would be $1,199.00 for repairs. I hated every second with dealing with the front desk. It's okay if it not good news, but it was almost like he wanted me out of his face and tried to deter me away because their shop is closing down for a week. Hated the customer service and I hated the unprofessional attitude. read more

Brilliant Staff and Excellent Solutions! This is THE PLACE to take you Apple worries and digital dramas for outstanding resolution! The staff know how to make your Apple Mac work better, and install the best solutions to make every problem a simple issue!!! Excellent service, and Outstanding Staff! read more

We all know what it is like when our computers "blow up" and we have no idea what to do or where to go. Then we have to worry about qualifications and service. Paul and the Quadstar team are service exceptionalism in action. I recommend this organization with 5 stars! read more

Their service is great. I have been there twice now and the first time they looked at an iPad for me and then didn't charge me anything but gave me some great advise. The second time they fixed my computer and did a great job. They quoted me a price up front and then went above and beyond with the repair and still only charged me the originally quoted price. I worked with a guy named Paul who really knows his stuff and was happy to provide advise and opinions to all of his customers while I was there even though sometimes it meant that they would not spend as much money at his shop. I will never hesitate to go back for service again. read more

If you're a Mac user in the Cleveland area, make sure you have this place bookmarked. They are one of two Apple-approved repair shops in the metro area, and my experiences with them have been top-notch. I recently brought in a MacBook Air that had been ruined by my cat spilling a glass of water on it (take a lesson from me, kids). They were able to salvage the large majority of my data, and they recycled the carcass of my dead machine. Highly recommended. read more

The service here is truly outstanding. Having trouble with your computer or iPhone is very stressful. When you speak with QuadStar, you know immediately that you're dealing with professionals. They diagnosed and fixed long-running problems with my iMac quickly and at a very reasonable cost. They didn't steer me to a new computer purchase (which I was prepared for) or unneeded services. It's great to have a business I can trust with my Mac. read more

Good customer service and fair pricing. Quadstar helped me diagnose a problem with my MacBook Pro and get the data transferred onto a hard drive. 5 stars says it all, thank you. read more

These guys are awesome! They wont screw around with you, they take the tume to tell you exactly what is wrong and how to prevent it from happening again.The took the time to actually explain everything to me and answer questions. Prices are very fair! If you need a Mac fixed go there!!!! read more

Quadstar is literally the best! Super knowledgeable, friendly, and by far the best computer service company around! I've been using this place for about 6 years for all my Mac work, and they have exceeded my expectations every time! I honestly consider myself lucky to know about these guys. They really are an exemplary company with superb service equally matched with technical expertise! I can't say enough good things about them. Quadstar is the place to go for anything computer! read more

3 for 3. I brought in three different things to get fixed. Not one time successful. If you are Apple certified then you should be the place I can go to. They never call me back when they say they will. I had to call them 3x to get any update and get the same response "ohh I've been working on it, no luck" and then when I ask why they didn't call me back "ohh we are just really busy" aka, my stuff was sitting on desk for a week. Thanks for nothing! Three strikes, you're out. ***edit in response to owner: If we want to get specific.. I can do that. I brought my Mac in for a replacement hard drive that failed. It worked for less than a year. I brought it in again because the replacement hard drive failed. You replaced it again and now that computer is a paper weight. It was never fixed, after a couple days that I got t back, it wouldn't even turn on and I left multiple messages and complaints because I paid for this to be fixed and now a $2500 computer is junk. I ended up having to buy another computer because I use it every day for my business. As far as the third time I came in, I was told I would be called about a failed usb plug the next day, and I had to call days later to get an update. You said you would call me back the next day, I gave it a couple days and had to call back. I was finally told over a week later you couldn't fix .. and I had to call myself again. I don't care how long it takes to fix, but if you tell me you are going to call with an update the next day, call with an update the next day. Even if it's a "didn't have a chance to get to it because we are so busy". I can only assume it was thrown on a desk. read more