This place is living off it's reputation. It is the most expensive assisted living in town. When…read moreI moved my dad in, his AC units didn't work, it took over a month for them to get a professional in to fix them and they still didn't work. He had a portable AC unit placed in his apartment, in a place he couldn't get to control it, as he's in a wheelchair. His door would not automatically lock when it closed. It took four requests and two thefts of $300 to get it fixed. My father also had my deceased mother's iPhone and iPad stolen from his apartment. All were reported to Jeff, the executive director, and nothing was done. Nothing reported to police, until I called them in myself. The dining area light in the apartment may or may not come on when you flick the switch. If you use the microwave oven, it will throw the breaker. Last time in my dad's apartment, it also took out to wall outlets. The AC units, even though they didn't cool the apartment, leaked- twice. The accounts payable person, Peggy, was very rude to me each time I paid my dad's bill. When someone hands you a check for $9,000, the least you can do is say "thank you". Jeff never returned my phone calls or voicemails. They could never keep all three elevators working at the same time. Something rather important when you have a building full of elderly people, with mobility issues, trying to get to the one dinning room in the middle of the building, on the second floor. It is really quite ridiculous for these things to be happening for the excessive amount of rent you pay. The one plus of the place are the care staff, especially Beka, Christina, Domonique, Laura, Jackie and Juju, they took great care of my folks! (My mom was in and out due to health issues, she passed there). If you're looking for assisted living for your loved one, keep looking.

The folks at Quail Park at Shannon Ranch have done a very caring and thorough job of looking after…read moremy parents since we brought them to the facility. They have bent over backwards to make them feel welcome, and to take care of their needs. We recommend them very highly!

Aunt was there for a few years until the end of her life…read more The staff has always been helpful and kind to my mil & husband & i when visiting except for once. They even let us bring in our pups to see her because my aunt loved our dog, as long as they were vaccinated which they were because we belonged to a dog park that requires them. The other residents really enjoyed our dogs as well. The one time that they were kinda rude was the day my aunt passed away. She already crossed to the other side, but we were all in there to say our goodbyes. It was extremely hot in the room so I had to step out a few times. One of the times I stepped out, it was a young man I had never met before demand rudely why I was out in the hallway several times. He was working at the desk right across the room so I figured he would have known that the patient across from his desk had passed. I explained to him that our family member had passed, but it was extremely hot in the room which he did finally turn his attitude around for. I've had nothing, but pleasant experiences here while visiting except for with this person.

My mom had to stay here for 3 months recovering from a broken leg, she is 91 and has the beginnings…read moreof dementia. The staff was very kind, patient and helpful, I can't express how grateful I am for the way she was treated. Everyone was compassionate and caring, thank you Westgate staff, you guys are amazing!

Then go on a long time to Casa grande he usually the food is the best around went tonight the tacos…read morewere terrible cold wings like they just come out of the refrigerator and the meat in the taco was watered down so bad I had no taste absolutely I will not go back until they change or get a new cook or whatever but it's not the same it was horrible

Great food and great service. Consistent and Tastes the same everytime! Friendly positive service…read more Such a great dining experience. Thank you.

Provides excellent assisted living for seniors. Nice rooms with access to patio. Clean. Quiet…read more Friendly.

Love this place! My mother in law was moved here. I like the fact they get the residents out of…read moretheir rooms for meals, make sure they give them two showers a week, and they get them involved in activities. The place is decorated nicely and doesn't look or smell like an old place. There are places outside to go and sit for visits. They have birds to watch and a pool table for kids to play on.

Facility staff are all very helpful and friendly. Facility is clean and very well run. Would be…read morehappy to recommend to any friends or families.

My nana was taken such good care of while at this facility. The genuine care these nurses and staff…read moreshow is above and beyond. I will always remember them.

I highly recommend this facility , their staff is awesome! The staff is caring and really take…read morecare of their patients around the clock . My sister was a patient at the facility , she is disabled and has never been away from home . When she first got there she wanted us there with her 24 /7 , but the staff won her over and she became part of their tribe . She was very well taken care of by Rawheem J and Jean, her nurses. The physical therapy department, the CNA 's that work so hard with a big smile on their faces , the Activity staff . Thank you so much all of you for your awesome work .

My father was here and he received the best care possible. The nurses are amazing, the CNA are very…read moreattentive and they all knew him by name. We couldn't have asked for a better place to have given him the care he needed to get back on his feet.

As long as you're somewhat healthy it's a great place. It's when you're not ambulatory anymore that…read morethey don't care anymore. The care goes way down. They don't take care of the bedbound very well at all.

Top notch care & support with their residents and families. Support staff truly a FAMILY!read more

Our mother was a resident at Evergreen for 6 1/2 years. They were wonderful to our mother and took…read moregreat care of her. The staff there has become like family. We have a family member who comes everyday to check o mother and bring her the newspapers and mail from her home. Thank you WIlliam for the love you have shown our mother over the past 40 years. She will be missed by all the staff at Evergreen. Thank you for everything you all have done for our mother. Your dedication and love is most appreciated. The Family of Mary Green

My mother in law received the best care at Evergreen. She has great nurses and loves her food. We…read morecould not be more pleased with the care she receives.