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    Quality Auto Center of Springfield

    1.3 (92 reviews)
    Closed 9:30 am - 8:00 pm

    Services - Quality Auto Center of Springfield

    Auto brake repair

    Auto engine repair

    Quality Auto Center of Springfield Photos

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    Photos of the terrible auto body service performed by this establishment. They should be ashamed!!!

    Maserati of Bergen County sent our 2022 Certified Pre-Owned Maserati Levante here to fix a scratch in the bumper the day we purchased the car in April of 2025. We then found out that the front bumper had been painted and had a fisheye in the paint. Vehicle had to come here twice to get that fixed right. Afterwards we brought the vehicle to a prestige auto detailer to be cleaned up (apparently when you purchase a CPO vehicle from Maserati of Bergen County you're not worthy of a proper detail job) and were advised that driver side door and the rear passenger door had been painted because the clear coat was chipping. So much for a clean car fax. Vehicle came back to Quality on June 24, 2025 to fix the clear coat/paint issues with the doors. We didn't get the vehicle back until July 10th. The doors are worse now and the color doesn't match. Spoke with Ricardo who assured me they would do a good job fixing the doors. The doors came out absolutely horrible....When I reached out to Quality no one would speak to me and told me to contact Maserati of Bergen County. Quality is owned by the same owner as Maserati of Bergen County. The owner then tried to offer $400.00 per door for us to take the car elsewhere to get the doors fixed. This is an ongoing issue from May 2025 last year. Do not bring your car here for auto bodywork. If you're a customer of Maserati of Bergen County this is where they take the vehicles for bodywork. Save yourself time and aggravation and go somewhere more reputable. As a matter of fact, Maserati of Bergen County drove my car down here 3 times, and 3 times I got an alert that my vehicle was being driven over 80 MPH. This was only beginning of my headaches with Maserati of Bergen County. Look for my review of Maserati of Bergen County on Google. This is a story you can't make up and the dealership (owner) should be ashamed of how they do business and treat their customers, not "red carpet service" by any means. This is what their idea of what a "quality" repair job looks like!!!!! We contacted the AG Office Division of Consumer Affairs to assist with these issues since September of 2025 and the owner ( Mark Abaid) continues to drag this matter out . Great job representing your business . Stay away from having body work done here and don't buy from Maserati of Bergen County . You will regret it if you do !!!! The pictures below confirm what's in this review .

    Zaeyanah J.

    My husband and I Purchased this beauty from Quality Auto Center today. Sug was our salesman, thanks for your great service. When I tell you he was so patient with my indecisive husband, we couldn't decide on 2 cars we liked a lot. The atmosphere was very pleasant. Now we are ready to enjoy our new baby.

    Disclaimer saying it's for lease, idiots.

    Shady and deceptive business practice. Check check check before you commit to drive to their showroom on the advertised price. We drove 4 hrs from VA only for Franco to slap the disclaimer at the bottom of their page to say it's a lease price. Who shows a lease price as a sales price for a car?! A leased is always shown as a monthly payment and not a total price. Do not trust this business, we wasted 9 hrs of our life and not to mention additional cost and inconvenience they put us through.

    Damaged Front Sub Frame
    Jeremiah Y.

    I am out of state and have been trying to buy a car from this dealership for weeks. Each time I call for a sales rep to start the car buying process, I either get Danny or Harry. Danny tells me that Harry is not a salesman, just a scheduler, and doesn't know what he's talking about when it comes to selling cars because it's impossible for me to buy a car out of state. While Harry tells me that it is possible to purchase a car out of state and tries to get me to send a down payment on the car ASAP to get the process started. Whenever you call, you are most likely to get Harry on the phone, who seems to read off a script to get you to buy the car ASAP. Being out of state, I had a private inspection done and gave them an offer for a car I was willing to purchase immediately, if and when we came to a reasonable price. They were trying to charge me $2,800 for a pre-certification charge on top of the car's listing price, claiming that the car has gone through a "multi-point inspection" and that services were done to keep the car safe to drive. When I asked for the inspection form, Harry told me they didn't have any forms on file. Even though it was dealer pre-certified, they didn't have any forms within their own dealership to prove the "multi-point inspection" was done? Danny continues to tell me that the inspection comes with a dealer warranty of 30 days or 1000 miles since the car is currently at 90,000 miles and that it is included into the price of the car, non-negotiable. Correction, you're just telling me what you're required to give me from the Used Car Lemon Law. "In negotiating a better price for the vehicle, consumers may waive their right to a warranty". Especially if I'm trying to buy out of state, what good would a dealer warranty do for me? When trying to come to a price on the car, Harry stays adamant about "just submit a form on (3rd party website) and that will be the price we can work with". When speaking to Danny, "(3rd party website) offers a fair price that will be cheaper than what I can come up with, if you're trying to get a price from me, it would end up costing you thousands of dollars more". So from what it seems like, they don't want to haggle about pricing, and would rather you get a price through an online website where they can manipulate dealer fees into the price of the car before taxes. I pointed out that the sub frame of the car was clearly damaged with proof of pictures from my private inspection and asked to have the "pre-certification" fee waived since it was clearly not safe to drive. I would rather negotiate and get a fair pricing on a frame damaged car than stick with a price that is already set for me by an online website. Ever since then, it has been "let me talk to the sales manager to get a price finalized for you, we will call you back". I never get called back. Ever. Even when they promised one time "it would only take 20 minutes". After an hour I called back and the receptionist told me "Danny is super busy right now he can't talk to you at the moment", and hung up. It has been two weeks of me calling them and not having a "finalized price". Either they don't actually have a sales manager or are unwilling to sell a car unless they can scam customers out of it. Charging $2,800 for a pre-certification charge claiming the car is safe and good to drive when it CLEARLY is not, is totally unjustifiable. They're just trying to pocket money by charging their customers a fee that has no proof to back it up. As stated in another review: "DO NOT FALL FOR THE RECONDITIONING FEE! They don't service any vehicle whatsoever before or after delivery." I recommend to stay away from this place unless you know what you're going to get yourself into. That is if they're even willing to get back to you about a "finalized price". Quality Auto Center has no intentions of negotiating.

    Quincy W.

    Unless you want a car that you can't drive after the temp tag expires !!!DO NOT SHOP HERE!!! I read similar review about this happening with another individual at this place and still gave it a shot and here I am without a car now. Craig and Maria are LIARS and they do not care. I was offered $20/day to rent a car, with me being under 25 the prices for a rental are astronomical. I phoned in and even went to the center and everyone was clueless as to how to resolve the situation. I don't know when I'll get my plates but now I have a $20k car sitting and un-driveable... Craig even had the audacity to tell me that the ticket is not that expensive!!!! MY CAR CAN BE IMPOUNDED!!!!!! Save Yourself this frustration and shop elsewhere Sooo update to the situation... I went there calmly... intentionally not raising hell... I showed them it costs $97/day for a rental... still nothing they could do... so I ask for the GM and apparently there is no GM... and then I ask so what do I do about this weekend since I still have to work and it's a 40-60 minute commute ... he says I can take $20/day toward a rental but that he really doesn't have to give me anything... I ask to speak to someone else and he leaves to smoke and then comes in to promise me I'll have it Monday afternoon.. I ask for it in writing .....he takes it literal and unprofessionally hands me a piece of printer paper scribbled on.

    BMW Spec Front (255) Rear (275)

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    4 months trying to get my car license plates and Maria no longer answers the phone, she is rude and a very liar

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    Page 1 of 3

    Ask the Community - Quality Auto Center of Springfield

    Review Highlights - Quality Auto Center of Springfield

    He filled in any gaps in knowledge, let me control the pace of the interaction and was a straight shooter when needed.

    Mentioned in 3 reviews

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    Karma Westfield

    Karma Westfield

    (13 reviews)

    Based on the reviews... this place sucks and thank god I did not go to them. My request was…read morestraight forward, my hubs car broke down. Wasnt worth it to fix and so we were in the market for a new car asap. I saw a few vehicle i was interested in - called these guys for a price on a car I saw - asked for an out the door price as we were in a hurry... they did not get back to me for 2 days. We brought another car from a more local dealer because we needed a car that week. Now here is the reason for 1 star - they wont stop calling or texting. Its been a 2 weeks and I had repeated been called after unsubscribing from their system 2x and talked to another 6-8 reps that I already brought a car and no longer interested due to them dragging their feet. Like seriously stop calling. These people have no respect and based on reading their reviews we will not be going there at all.

    First I should of read the reviews on this dealership Karma Westfield. As everyone is saying stay…read moreaway from this dealer ship!!! They added packages and fees to start that made the price jump up from what it was listed for. Second I brought back the BMW x5m that I purchased, I still had 30 days and 1000 miles under the warranty limit ,I came in to get the AC fixed because it was not working. When doing so the manger Tiffany pulled every trick in the book to say they was not covering it. Forget about all the going back and forth with her on why it should and not get fixed. Long story short when I came back the next day after seeing that the car never moved an inch since I brought it there. When I asked for the key some one went and told her that I was there, she jumped in my car and drove off the dealership property. When I asked where she went with my car no one knew. I called the cops and reported my car missing because no one could tell me where she went when I just wanted to get my car and leave. One's she came back the cops there ,she said she took it for a test drive.... I am being very nice on what I really want to say on the whole situation. STAY AWAY FROM THIS DEALERSHIP AT LEAST WHILE SHE'S STILL WORKING THERE JUST LOOKED AT THE REVIEWS. HER NAME IS MENTIONED A FEW TIMES TIFFANY.

    Mobile Concepts - HD Dashcams, remote starters, and gps! Also an award on display for great service.

    Mobile Concepts

    (12 reviews)

    Mobile Concepts is an amazing auto accessory installer with fantastic customer service! This local…read moreshop has been operating for over 20 years and is a staple of the community! I've seen it around since I was a kid and started coming to them for my installation and some general maintenance. The owner is great! Every time I go I leave with a smile. There's a friendliness I've found here that feels familiar of the yesteryears that you don't find in many establishments anymore. The owner knows my name, knows my car and the order and asks about things we spoke about previously; it feels like the shops I remember going to in my youth; real customer service by real people. You're not just a number or another job, you can really feel that he cares about you, your safety, and the quality of your install. My service has always been prompt and with quick turn around. Even if I had to walk in for an emergency (as I had once) Luis made time for me. He and his staff always make me, and the other patrons I've seen feel cared for and leaving with positive words, attitudes, and goodbyes. It's really a unique and great shop that can help with so many needs. It was not my expectation to make friends when I found and came here but to my utmost pleasant surprise I did. It's the kind of service you hope to find in a small town. Welcoming all, fair prices and turn around, and good work! If you need any of Mobile Concepts services, you'll be in the best of hands in the whole state! This is the shop to be modeled after! Stop on in and make your vehicle more comfortable with these high quality upgrades at nearly factory pricing. You can't find a better deal for the quality of work! Mobile concepts is GREAT!!! The BEST around!

    I was having problem with I thought my remote starter. The gentleman there put new brain etc..still…read morewouldn't work..turns out I had a problem with hood not being closed properly or the car brain thought that..anyway he by passed the glitch, told me to go to my mechanic to c problem with hood..he spent 40 minutes or more on something that wasn't his problem and when I tried to give him $20 he said thank but just happy to help..OMG how wonderful.

    Auto Sourcing, LLC

    Auto Sourcing, LLC

    (2 reviews)

    I recently worked with Tony at Auto Sourcing, LLC to find my new vehicle, and I honestly don't know…read morewhy more people don't go this route. He made the entire process simple and more importantly - stress-free. Once I decided what I was looking for, Tony took it from there--handling everything behind the scenes. He saved me hours of research, phone calls, and dealership visits. Tony has trusted relationships in the industry, which meant no dreaded, high-pressure sales tactics or awkward back-and-forth at the dealership. He knew exactly what to negotiate and how to make the deal work in my favor--things I would've been clueless about on my own. If you're busy or just don't have the time (or patience) to deal with the car-buying process, Tony is your guy. He's professional, efficient, and genuinely on your side. I've already referred him to three people and will use him again in the future. He gets all the stars! Highly, highly recommend!

    Excellent service! Tony did the research, located the vehicle, and negotiated our deal from start…read moreto finish, and provided post-sale support and guidance on maintenance more than a year later. This service was worth every penny, as it saved us thousands of dollars on our purchase. He found the perfect vehicle for my family which was about an hour from our home. Vehicle was personally delivered by the dealer and Tony was there every step of the way, including the finance negotiation. In fact, he negotiated the terms in advance, consulted with me for buyer approval, and all I had to do was sign. There was full transparency every step of the way, and I was confident that my interests were properly represented. Tony leveraged his deep industry knowledge of the entire purchasing process from start to finish and brought that to the negotiating table with the dealer as leverage I wouldn't have otherwise had.

    Quality Auto Center of Springfield - car_dealers - Updated August 2026

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