I came to this place after seeing all the yelp reviews and gotta say ON POINT! Brought my diesel truck after it had been acting up for a long time with "death wabble", and they found the problem immediately and got straight to the point. No B.S. They gave me a quote immediately and found me the part needed within 2 minutes, literally. They also went outta their way to find me the best deal. They accommodated my vehicle over night, due to part being delivered. I was well taken care of, for being a walk in, no appointment. I would recommend this place, they have the most honest and respectful workers. Will explain and show you exactly what work needs to be done with no b.s.... I'm writing this review a month later and after two long road trips, my truck is the best it's ever been! Thanks guys!!! read more

I first noticed this place due to all the great reviews on Yelp. So I requested a quote and got a pretty quick response. I finally took my car in about a week later to get it checked. When I arrived I was promptly greeted by Luis and asked me what I needed done on my car. I told him and he remembered that I had requested a quote from him. I needed to get my breaks checked and I explained the noises that they were making. Concerned for my safety driving a car he wasn't sure of how bad the issue was he told me to wait and he'd check my car ASAP. He checked it and told me what work needed to be done and gave me my options of price points depending on parts. I made my decision and he got to work on it. Now it did take some time but considering I went there without an appointment it was done fairly in good time. When he was done he provided a detailed receipt of what was done to my car and offered warranty on the parts. He also told me if I hear any noises that I was concerned about to just bring it to him ASAP and he would fix it. I was really happy with the price and even more so with the service that I quickly called my husband and told him to bring in his car to get his serviced as well. I would highly recommend this place to everyone! read more

Brought in my 2007 Toyota Sienna for a check engine light. After talking over what was happening with my van, with Isaias, he had a pretty good idea what it might be. He gave me a diagnosis quote and a complimentary ride home (since I lived close by). He called later to confirm what he had suspected was true, and an exact estimate to fix it. My van was ready later that day and he was very kind to explain what they had done to correct it. Appreciate the honest and hard work, and I will be back. read more

Excellent service and very ethical business. I came in for some auto issues, that luckily turned out to be minor. The owner was so great, that he fixed my problem and didn't even charge me because he said my issue was minor and easy enough to solve. I've never ran into such a customer service friendly automotive business like this. I will definitely be coming back here if I run into any future issues with my car. This is definitely the way to build life long customers and customer loyalty. I definitely recommend this place. Especially with being a female; I'm used to getting ripped off by automotive centers. My experience here was completely positive, unlike the others I've had. read more

I was impressed by a few things when dealing with quality auto. I was really impressed with the way they finished the job as promised, How fast they figured out the problem and how many of my questions they answered! And how cool they were. Their Solid guys My work truck was down and it's a vehicle I rely on to make a living so obviously I need it done ASAP. Luis came through just as he promised. AND FIXED IT CORRECTLY on the first try! What more can I say.? Their knowledgeable professionals. USE THEM! Thanks Luis ! read more

They are honest, knowledgeable, and friendly. Always explain everything before it's done. I trust them and have never been disappointed. Highly recommended!! read more

Luis is great! He listens to what you have to say. I called him up about 10am to see if he could fix a turn signal switch (not the blinker the actual lever on the steering column) and asked if he could get it fixed within the same day. Sure thing I already have my car back by 2pm. This was a very minor issue, but I have had my car there for other repairs in the past and he truly is Quality Automotive with good work, fast service and a fair price. I highly recommend him for any vehicle repairs. read more

I totally agree with the previous review. Luis, owner, is a great guy to deal with. He is honest, doesn't try to over charge or install stuff you don't need. After he diagnoses the problem, he always call to let you know what needs to be fixed, and how much parts and labor will cost. I've been taking my cars there since I've heard about the shop and I'll never take my cars elsewhere. Anyone that wants a legit shop with honest and knowledgeable mechanics....you got your shop right there. I highly recommend Quality Automotive to anyone needing repairs, tune-up, A/C work....It feels good to have a shop that is not going to try to rip you off. Thanks Quality Automotive. Thanks Luis. read more

Fast service and honest people,! Found this place on yelp, called them early on the day, Isia answered promptly, I explained to him the issue I had with my car ,a while later I towed the car to the shop, Isia got the car checked and got me a quote in about 15 minutes, ordered the parts and finished the job in about one hour... Great mechanic , highly recommended read more

I have taken my car to Quality Automotive twice now and I have to say ... Not only was I very happy with the quality of work that was preformed on my car but Luis provided the best Customer Service I have experienced in a long time!! :-). My car was fixed and ready to go in no time and at the best price. I highly recommend Quality Automotive if you are looking for honest repair shop. Thank you for everything Luis!! - from Lina :-) read more

Went to this place based off of the previous yelp reviews, and they did not disappoint. Super friendly staff and very honest! Highly recommend this place as it is sometimes hard to find honest people! read more

Fantastic place run by helpful and honest folks who were a huge help while we were in the area visiting Sequoia. After driving up to the park on our first day, I noticed a radiator leak in my Civic, as well as a troublesome rattling noise. We drove back towards Visalia and called Quality Automotive after finding their stellar Yelp reviews. The gentleman we spoke with, Isaias, offered to have a look on the spot, then diagnosed a cracked radiator, although we weren't able to reproduce the rattling. I'd also lost a lot of oil, which he topped off (even before we'd asked for repairs) and said they could look at as part of their normal check-up when doing service. We ended up leaving the car and renting a vehicle nearby for our two days in the park, which worked great. I called from the park to get an update and was given the complete picture--normal oil loss for old engines, recommended new spark plugs, the cost for those, and so on. During the whole process Isaias was extremely clear about all of the options: the labor cost, the various part options (OEM vs. aftermarket parts, etc.), and the outlook with and without having service done there. Isaias also found the rattling noise, which was a loose exhaust shielding, and fixed it up with a hose clamp--just what I would have done, if I'd been able to find it. And, on top of that, we picked up the car on the way back West to find that they'd even tightened up the brakes and parking brake cable without my mentioning them at all! This was a wonderful experience during what could have been an entirely frustrating diversion from our family vacation. read more

I brought in my car Friday afternoon because it was making a rather alarming rattle whenever i accelerated through a turn. They diagnosed the problem (CV joints on both axles were toast), quoted me a price (at the lower end of the range I was expecting/fearing), and upon my agreement got it fixed that same afternoon. When I came in to pick it up, the young lady went over the invoice with me (price was exactly as quoted) and asked me if I had any questions for the technicians--I said that I didn't, and made to leave when one of the technicians called out to me from the shop floor and asked if I wanted to see or take the old parts with me--he then showed me the parts, which were clearly in the condition he had described to me earlier on the phone (old, torn boots had allowed the grease to leak out at some point in the past and led to the degradation of the joints, with failure likely imminent. I was impressed with the professionalism and customer service. The technician also alerted me to a potential future problem (quite worn engine mounts) just to alert me. He seemed surprised when I asked what it would cost to replace and said he would have to put together a quote and call me--leading me to believe he had not been trying to unnecessarily 'upsell' me on something. I would say the (so far) unanimous 5 star rating this business has is well deserved. I will definitely be using their services going forward. read more

Quality Auto Service - Toasted CV joint 2--they showed me the damaged parts they had replaced without me having to ask! - Auto Repair Near Me - Visalia, California

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Great service. Highly recommended to me. Let me know up front what the costs would be and no surprise charges when I picked up my car.

The team at Quality Automotive is just awesome! I Took in my 1999 plymouth neon for lots of repairs, it was an all day job but they made it fun and gave me a ride to the mall while they worked on my car, they also have a nice little waiting room. Customer care is very good here and so is their work, I very much like the detailed paper work, with some auto shops its hard to read what they wright down so at quality automotive they also wright it down in their computer and print it out for you. maybe all shops do this now i don't know but i still like it. They called me over and pointed out some things that needed attention witch i had already suspected like the engine mount witch was 100% totally shot among other things. This work was done on December 11 2017 Sorry guys it took so long to get my review up here. Thanks. Work done Timing belt Water pump Idler Tensioner Harmonic Balancer Power steering belt Alternator belt Water outlet & gasket coolant Engine mount I recomend to call befor you go in, you might need to setup an appointment but it's well worth it. read more

This business really cares about you! Luis is such a wonderful person! My car is always worked on in a timely manner. I am always informed about what is going on. When I need to call, I am always answered with kindness, no matter how busy they are. Thank you for always being there when my car needs you Quality! read more

I absolutely love how professional and very quick paced and motivated quality automotive is! They always get your car out of there and done as quick as possible no matter how busy Luis is. He as well works with your schedule if you need a ride back to work vs looking for a ride! I love as well that he does not look at your car and write a huge list of things that could get changed on it he is very professional and honest and gets down to the point of what your car needs and shows you the parts vs you paying and not knowing what got changed from your car! We will definitely be back!!!!! read more

I literally just pulled out of this shop and could not get on Yelp fast enough to give these guys a review. Luis is absolutely your guy for mechanic work. Being a local business owner you learn to respect honesty, good business ethics and all around just good people, Luis is exactly that. He took time to go on a quick drive to help me diagnose a weird clanking sound under the hood (I had just dropped in without notice). Super accommodating very pleasant to talk with and again growing up around mechanics and having great horse sense, this guy absolutely knows his stuff. Luis THANK YOU! You've got a new loyal customer moving forward. I appreciate your way of doing business. read more

Luis and his staff have been nothing but helpful and kind every time we have needed our cars repaired. You can not pay for the kind of customer service offered at this shop. Other than the customer service, the repairs are fast and prices are more than fair. We will never take our cars anywhere but Quality Auto Service! read more

This is hands down the best automotive shop in Visalia . The customer service here is great with a fast response time . The mechanics here know what their doing . Luis will explain everything that needs to be done to get the job done . They are honest and professional. I wouldn't waste my time with other shops . Get quality work done here the right way . read more

We were out of town for a road trip when our check engine light turned on. Naturally, we freaked out. So, we hustled to come right when the shop opened. Luis was more than welcoming and reassured us that he'd check it out. In less than 10 minutes, he diagnosed us really quickly and actually found out our sensors were simply dirty, thus the check engine light. He cleaned it up and didn't charge us at all for that quick fix! We were prepared for the worst, but now we know that if we're ever having problems in Visalia, definitely going to Luis!! Great dude! read more

I was stranded in Visalia on my way to the mountains in my 1997 Trooper. My power steering belt broke, and by good fortune, I called Luis at Quality Automotive. I nursed my car over to his clean, spacious shop with a nice air conditioned office. He was busy, but fit me in because he knew I was trying to get to the mountains that day, and definitely needed functioning, reliable power steering on the windy mountain roads. The shop is family owned and operated. Luis and his son took a look under the hood and quickly realized that it was not just the belt, but that the power steering pump itself had siezed and needed to be replaced. If he had just put on another new belt, it would have suffered the same fate as the previous one. Luis called around and found a reconditioned pump from a nearby parts dealer, but told me that it would take a few hours to get the part and replace it. I decided to rent a car (Hertz and Enterprise are within walking distance) and transfer all of our gear (backpacks, etc) and leave the car with Quality automotive. I was in the shop, problem diagnosed, and back on the road with the rental within 90 minutes. When I got down the hill a four days later, the car was ready to go, and the total bill was only $242.50. I'm sure I would have paid quite a bit more at some of the name brand companies (Pep Boys, etc.) on Mooney Boulevard, without the personal care and attention I received at Quality Automotive with Luis and family. The car ran fine all the way back to Pismo Beach. The replacement pump has a 90 day warranty on it. If I lived closer, Quality Automotive would be my new regular mechanic. Now I know where to go if I ever have need of an honest, reliable quality mechanic in the Visalia area. read more

I have been going to Luis and his son for over a year. He has been nothing but helpful and economical with my repairs. I highly recommend. He can get you in quickly and is a stand up guy. read more

I HIGHLY Recommend Quality Automotive and will definitely go back if I ever need car repair. The owner and his son were kind, honest and worked hard to get my car back to me quickly. I followed the reviews of previous customers' reviews and am so glad I did. Awesome business owned by a great family. read more

Knowing you can absolutely trust your mechanic is one of the best feelings there is. I have been taking my cars to Luis for a few years now and can honestly state that I have never had more trust in a mechanic to take good care of both me and my vehicle. I am happy to recommend him and his son to anyone I know. read more

Outstanding, professionalism. Superb service and attention to detail and they're sincerely focused on helping their customers.

Very honest mechanic I came in just to have him look at my AC he pulled it in and fixed it and cost me next to nothing. highly recommended! Thank you Luis ! God Bless ! read more

I was really impressed with the service at Quality, I got an online quote came in they pulled my car in and we were in and out in just a few minutes. They showed me some things that would need taken care of soon. The price was good service was amazing I was very happy. read more

I received car service at quality automobile and was very satisfied with their service. They provided ride to and from work because i had to drop off my car. They were fast and very accommodating. Overall, i would recommend their service to friends and family read more

Very good service. Very clean shop. Very fair prices. The shop found a very simple problem fixed it but went above an beyond to check the whole electrical system of the car but only charged me for the diagnosis. Thank you guys very much. read more

Luis is the perfect example of how a mechanic should be and how to treat your customers. He was honest, transparent, and had very fair prices. I expressed to him that my window needed to be fixed right away and he took note and started working on my 2006 Nissan Titan as soon as I arrived. When I had to take my truck back for him to look at the problem again, he didn't charge me a single penny. I also took my mom's Volvo to him for a diagnostics and was not charge for that either. Great service!! I'm definitely coming back. read more

Luis and his crew are the people who you want working on your car. I'm a retired mechanic with 25 years experience and it's not easy to find a shop with people you can trust. His shop is clean and well organized and they pay attention to detail. They don't end up with 'extra' parts after the job is complete. If you have to wait for an appointment, and you can, it's worth it. read more

These guys worked quickly on my car and didn't try to charge me for anything fancy. I felt they were very honest.

Really great service here. Professional, attentive, detailed, and organized. Thank you for everything.

This is by far the best automotive place in town. The customer service and quality of the work here is outstanding. We needed new shocks for our car and from the moment we arrived there until we picked our car up, we were informed of everything which created a trusting relationship, which is hard to come by in this industry. Within a few hours I was able to pick my car up and I was very satisfied with the outcome. Will definitely be coming back for future work! read more

I like to give people a fair shot before reviewing them. So after two years and having, I believe all five of our family's cars worked on here, I give Luis and Crew 5 well deserved stars. Most important, I believe they run an absolutely honest shop/business. They have never tried to sell me what I didn't need. Their estimates are accurate, the work completed on time and correctly. Have not had to have anything redone. The repair work is absolutely priced fairly in my opinion. I have always dreaded having to take vehicles into a shop for repair. Not anymore. I still don't like paying to fix cars, but here it is not the dreaded feeling of always being scammed as it is with most other shops with which I have dealt. And they are very nice people with which to deal. read more

Excellent customer service. Vehicle was ready before expected. I had taken two vehicles here and was given VIP treatment. Luis and his son provide honest advice. He even gave price points if he did the work or I wanted to it myself. Very knowledgeable and again honest. I 100 percent recommend this shop. read more

Absolutely the AWESOME CUSTOMER SERVICE. Stopped by for a quick quote, and to make an appointment, instead, received service for my headlight replacement within 5-min. So I wouldn't be without full lights in case driving at night, while waiting for an appointment. I cannot Express my thanks enough!!!!! read more

Our car works great! Thank you for your honest and quality work! It's always nerve wrecking to go to a new place. But after reading all the reviews, we tried this place out. And we are so happy we did. read more

Very nice people. Totally competent mechanics. I don't want them to get too many good reviews, they're getting too busy!