Brought a pair of expensive dress shoes to Lincoln Shoe Repair in Willow Glen after making the…read morequestionable decision to wear them on an impromptu hike following lunch at a nice restaurant. Needless to say, the shoes came out of the adventure looking a little worse for wear. The owner is a super nice older gentleman who clearly takes pride in his craft. He was friendly, knowledgeable, and treated the shoes with great care. When I picked them up, they looked significantly better than I expected. And he was open on a Sunday. Thank you sir!

I brought in a boot this past Monday that my dog had scratched up pretty badly and was told that…read morethe boot might not look exactly as it did before so I appreciated the head's up. I paid and was told that my boot would be ready on Saturday so I came in to pick up my boot. It looks so much better compared to when I first brought it in and I would definitely come back in the future to get shoes fixed up.

This is a special place. Very few shoe repair places left on this area…read more Friendly neighborhood local cobbler. I got my 10 year old shoes cleaned and shined. It isn't cheap, but much better than having to buy new shoes. My shoes were not quite ready on the day of pickup which was a little disappointing. However, I appreciated the staff prioritizing them. Come here to freshen up your old shoes. They repair and all kinds of leather goods beyond shoes including leather bags, wallets, etc. There is also a table full of wallets repaired and cleaned. Most are $65. So not cheap, but definitely a unique item. They even gave me a complimentary pair of shoe laces.

Very disappointed with my experience at Cobbler Bench. I went in to fix a simple strap on my purse…read more First, the lady told me it would be $25. Then she changed it to $35. When I asked if I could speak to the owner, she went to the back and came back saying it would actually be $45. The price kept going up for the same small repair, which felt very unprofessional and unfair. I ended up going to another cobbler and paid only $15 for the exact same fix. I would not recommend this place due to inconsistent pricing and poor customer service.

I received my shoes. Apparently there was an emergency and that was not communicated so I was…read moreunaware that they were not available to answer my texts and or phone calls. I received an apology and my shoes were delivered. When I did receive my shoes three of the five pairs I received as follows: A black pair of shoes that needed elastic repair, only one shoe was repaired with what seem to be brown elastic for a black shoe. Brown elastic is visible. Another pair of shoes needed to be re-glued as they were leather on plastic base, (this seems to happen a great deal lately, even with Prada, Christian Dior, etc. ) the super high heels that have leather, the leather comes off of the base, which is made out of some sort of plastic. I inquired if they could fix this, and they said that they would try. What occurred was that there is now glue on the leather, which was not previously damaged but now is. And there is glue residue not only on the leather, but on the acrylic/resin base. The third pair, I needed toe taps and I wanted the nailed in taps and was talked into glued taps ( more expensive) as you can see the tap is peeling. It is my experience that it's getting very, very hard to find a good cobbler. And I thought I had found one, according to the reviews, but apparently I have not. I would appreciate if the business owner replied to this review to perhaps better understand why these were delivered this way. I do want to mention that I received a 20% discount for my troubles in reaching them regarding the delivery of my shoes. I did not think the discount has to do with the workmanship.

I'm so happy to have found a great cobbler. His work was flawless. Would definitely go backread more

Rating is based three aspects: Repair was for a Leather…read moreOlakai Flip Flip toe post repair. My hope was to get another year out of the sandal because the sole o the flips flops are still good. 1. Customer Service 2. Quality Of Work 3. Price Point 1. Customer Service - Poor. I question to if the repair of my sandal can be done it was met with riddle like responses and story about being a bootmaker not teacher and the history of His family and studies in Oxford, England. While I can appreciate a trade and family lineage of craftsmanship, which was one reason to take my sandal their as well as to support local businesses. I found his stories, about history, and telling an attorney that his handmade shoes would be done when he feels inspired to make them. His story about working in his youth, so now he can have the luxury to sleep in was unnecessary...and he came across as condensing. His repsonses and stories had little to do with the repair I came in for. 2. Poor Quality of repair. First used red thread, which may blend in stood out to me, and it does not match the sandal with brown leather, After 1 day of wear, the thread has come undone, and the post is inwrapping. I would have been better off purchasing a new pair, or going to anther shoe repair shop that may have giving me a truthful and professional opinion. I feel I wasted $75, and he did not care about the repair. I had hoped he would have taken more care in honoring his trade, which most craftsman do, but in this case he did not. This repair may have been insignificant and lacked importance to the bootmaker, but it was important to me and I was trusting his expertise. I feel if he did not want to do the repair, then refer the job elsewhere. 3. Price Point: for this particular repair, the price point was OVERPRICED, especially since the sandle was not being opened up, and the thread broke after 4 hours of use. While I cannot speak for his expertise in boot repair, I can speak to this repair. I suggest for those seeking repair and/or shoes made, to look for other cobblers that respect their trade more, and customers no matter how big or small the repair is. For me Quality, Care, and Quality Customer Service are things I considered. I gave the bootmaker an opportunity. I will not be going back.

I left a belt for a buckle replacement. Terrible job at $50 pre-paid. The belt is brown. The strap…read morehe used for the new buckle is light tan, the buckle is chrome and the rivets to hold it in place are brass. you can tell it was a quick fix (2 weeks). He should of at least but some shoe polish o the strap to get even close to the color of the belt and matched the rivets and the buckle. I should of followed the other ratings and gone somewhere else. I was so disgusted I took it and left. I'll take it to someone else to correct it.

Is there an option for a non-star rating? I had my right heel replaced with new shoes and paid $37…read more However, one month later, the bottom of the shoe pads is about to fall off due to the lack of glue and poor workmanship. For sure, I will never come back or refer business to here.

I'm not sure what universe this "master" leather maker this guy is from but his demeanor is…read morecomplete comedy! Have a custom small leather item worth $200 that needed minimal adjustment (stitching) and he proceeds to tell me his consultation fee is $150-$200 an hour . Completely bananas! He's an old man and his kids should advise him to maybe get with the times.

The handle of my Chanel bag came loose. I was not sure where to go to get it fixed…read more Souren helped me with getting the right screws on and put the handle back. Then he inspected two more screws were missing. It got done in less than an hour. He charged $20. He made my day!

My bag had loose thread from the stripes area connote the bag as those areas tend too carry most of…read morethe weight distribution. Tailor shops can't do it and I was referred here. It's a small store at the end of an inside alley around the middle of Murphy Avenue in Sunnyvale downtown. The owner is a quiet calm man and he's been in business for 22 years. Walking into the store there are shoes, luggage's laying around as he's super busy with his business. He's friendly and delivered my bag 3 days before the promise date. He did a thorough job and extended the fix to a bigger area to strengthen it. I won't say the price is super cheap, but it's worth the value with his service and quality of work.

They have toys not just shoes. I went there a lot of times and I saw some backpacks that reminds me…read moreof my childhood such as the purple Selena Gomez wizards of waverly place backpack that I really like a lot. I wanted to get it but scared of what others think so I gave up. They have so much stuff to see.

Alan is the best!!! He perfects all my shoes and always finds me tiny size 5 heels and flats. I…read morecome here twice a year and stock up. They have a pretty good Asian food court inside their mall too.