The handle of my Chanel bag came loose. I was not sure where to go to get it fixed. Souren helped me with getting the right screws on and put the handle back. Then he inspected two more screws were missing. It got done in less than an hour. He charged $20. He made my day! read more

Souren Master Shoe Repair - The bag Souren repaired. - Shoe Repair Near Me - Sunnyvale, California

I hate having to write this review but my experience here was deserving of it. I dropped off a pair of leather boots to get repaired in December. The owner said that he would need one month to complete the task. I was shocked at the lengthy estimate but was understanding as it was the holidays. He took my shoes and quoted me a date to pick up the end of Jan (more than one month from when I dropped it off). I texted one week after the estimated due date and he said he needed another week. I texted a few days later asking if he had even started on my shoe and he said no. I could have brought my shoes elsewhere to get repaired during the time it was just sitting in his shop. This review goes out to anyone looking for a repair shop that is prompt and dependable. If your repair is needed in a timely manner, you may want to consider a different shop. I ended up picking up my shoes and taking to elsewhere where it was fixed within two days! read more

My bag had loose thread from the stripes area connote the bag as those areas tend too carry most of the weight distribution. Tailor shops can't do it and I was referred here. It's a small store at the end of an inside alley around the middle of Murphy Avenue in Sunnyvale downtown. The owner is a quiet calm man and he's been in business for 22 years. Walking into the store there are shoes, luggage's laying around as he's super busy with his business. He's friendly and delivered my bag 3 days before the promise date. He did a thorough job and extended the fix to a bigger area to strengthen it. I won't say the price is super cheap, but it's worth the value with his service and quality of work. read more

Souren Master Shoe Repair - Shoe Repair Near Me - Sunnyvale, California

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I trust only Souren with all of my designer shoes and purses. He is very honest and upfront with all of his policies and how he likes to work -- he takes his time to make sure your item is PERFECT. He will recommend bringing shoes in their off-season so that they will ready when you want to wear them; so bring your sandals in the winter, and your boots in the summer. It may be more work to have to plan your shoes out like this, but it's very worth it. read more

Souren did an amazing job with my Briggs Riley suitcase. It is now like new after replacing the wheels and zipper. He is an authorized repair place for many handbag, suitcase and shoe companies. The work quality of his finished product was worth the wait. In spite of his enormous workload, he finished one of my suitcase on time and my purse was delayed by only 1 day. Bravo! read more

Excellent quality and service. Mended by hiking boot so I'm good fire another year of hiking in the mountains!

One of the best quality workmanship ,doing amazing job. Very reasonable prices Working hard to do everything in promised times read more

They did a fantastic job cleaning and gluing the fabric on the stiletto of my suede pumps! He could've convinced me they were a new pair of shoes! His prices are fair, the quality is high, and the estimated date of service was surpassed. I recommend and will be bringing future pairs of shoes back if needed! read more

I took my Briggs and Riley suitcase to Souren for a broken handle. He carefully inspected the whole piece and found several other things that needed to be fixed. He took care of it all under warranty. Amazing! read more

We brought in a valise and my favorite old Gucci purse. Both pieces repaired before expected and they are perfect beyond expectations!! The suitcase has already journeyed to Cambodia and stood up perfectly. The Gucci is like the day it arrived! Thank you so much!!! Highly recommend. read more

I had two Briggs & Riley luggages repaired here and I highly recommend the store! I texted picture of the damage beforehand to ensure that they had the parts, and scheduled a time to bring them in. After dropping them off, I only had to wait 45 minutes for the repair to be done. It was a quick and seamless warranty repair process. Briggs & Riley luggage have a lifetime warranty, so since Souren is a repair affiliate, the service was free. I highly recommend this place for any Briggs & Riley warranty repair services! read more

He went above and beyond to repair my suitcase same-day so I wouldn't need to make the trek down from San Bruno twice. Unbelievable. He was generous and kind and I'd 100% recommend him to anyone. read more

I was a few minutes before opening and Souren took me in and handled the intake of my luggage warranty repair. Excellent so far.

It was my first time visiting this shoe repair store, and I had a great experience! I brought in two brand-new pairs of sandals for adjustments. Souren carefully assessed them and gave me his honest opinion on the best solution to avoid unnecessary changes. Since both pairs were made of genuine leather, he recommended using a special product to stretch them for a more comfortable fit. I really appreciated his honesty and expertise. I was very satisfied with his service and highly recommend this place! read more

I've been recommended to Souren by 2 other tailors. He does a lot more than shoes such as with motorcycle gear! He helped me fix my motorcycle helmet strap and did the sowing well above my expectation. Will come back again for any alterations. He had a reasonable rate. read more

I went into the store and asked about sewing up a few stitches on a cloth purse. He said to bring it back next year because he didn't have enough time in the near future. I asked him what the cost would be and he said $50!!! I guess I won't be coming back here! Be sure to ask him for the price before getting something repaired here. read more

Suren is surely a great guy. Professional and polite. I work in downtown sunnyvale so it's much easier. Thank you Suren.

Great service from a business owner who works hard everyday. Souren added a few more hole in my belts that I love and don't want to get rid of! They look great feel great. He does his own work and has had his business for over 25 years!! Value is great as well! read more

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Very efficient. Great attitude. Fast. Got my luggage fixed quickly. Very user friendly.

I dropped off sneakers in the beginning of May, was promised that it will be done 5/12. Its been 2 and a half months since my dropoff. Yet there is no updates, or any useful information regarding the status of my shoe. I have been contacting Souren through message but hes not replying my chats. Buyers Beware. I dont know, there might be a long line, but please do take care of your customers and let them know any updates. This is just downright dissapointing, I expected a lot from Souren as he showed competence when I first showed him my shoes. He was able to identify all the issues. But looks like there's no work being done. read more

Souren Master Shoe Repair - ignores your messages - Shoe Repair Near Me - Sunnyvale, California

super friendly guy and really great work. went in to get some shoes stitched up and belt holes punched. no hassle

It is difficult to find a shoe repair shop let alone a good one! This is a very good one! He refurbished an older pair of my husband's dress shoes and made them look and feel like new. I took a pair of my boots and he told me the cost would be more than the value of the shoes. I appreciated his honesty. He can also repair more than shoes and boots. He does zippers, luggage, handbags, etc. I would highly recommend this shop. read more

Tiny ...The guys a craftsman. No telling how long he's been here but it's old school and European as it gets! He belongs in one of the Old Town and Country Village shopping centers! I left a picture so you can get the drift! He fixes shoes - period! Go have him fix yours! ‍ read more

Souren Master Shoe Repair - Shoe Repair Near Me - Sunnyvale, California

Souren was SOOOO helpful. I had called multiple places that were either unhelpful or gave unreliable and overly optimistic estimates or required me to drive in just to tell me if they would help me. The damage to my bag was very obviously extensive over the entire bag and other places were just telling me a patch would be fine. Sorry, a fully patched backpack is NOT a trending look right now. But Souren was very transparent and honest with me and to the best of his ability let me know his thoughts before I drove in. Much more trustworthy than the other shops read more

I have a very expensive laptop bag with wheels. This a G-RO make bag and the company has closed down and I guess I would have had warranty repair but since the Co. closed down, I went to Souren Master. The first thing about him is that he is a honest person and you can rely on the advise he gives you. All our leather items are expensive or attached to us. This is the right shop. read more

He is a master of his craft. A true artist. The attention to detail and quality of work he provides is unmatched. He has an extensive client base and is always going. The items you drop off may take a bit of time for him to finish, but with the attention he gives to detail and quality of work he polishes into your items, it's well worth the wait. On top of all of this, he is a kind man. Very nice to talk to and full of knowledge. Great experience overall. read more

Souren Master Shoe Repair - Shoe Repair Near Me - Sunnyvale, California

I came to Souren Master Shoe Repair multiple times for different repair needs and I've been happy with each repair. I'll be bringing my future shoe repairs here from now on! I first brought in a bag that needed extra holes punched into the strap. Souren was able to do the job on the spot and my bag now fits my petite frame perfectly. I came back and brought in a pair of Sam Edelman boots that I wanted to try to keep but noticed the heel on my boot was being worn out. Souren was able to fix the heel of my boot evening out both shoes to be the same heel height, as well as painted and polished the leather to the tops of each. When I came back to pick up my shoes they looked 100 times better and I'm still wearing them to this day. read more

He did really a GOOD JOB it's made it clean job i recommend 100% good service does everything possible to repair your things

He is very knowledgeable and great at what he does. I can't trust anyone else with my shoes. I highly recommend.

Brought my belt in to make it shorter. I requested the adjustment be made a certain way, but Souren showed me the recommended method based on the belt design which would preserve certain finished features. He made the adjustment on site and I was in and out within 10 minutes. Highly recommend! read more

100% best work done at any shoe repair place anywhere. Often takes *forever* but I can deal with that given the end results. I've tried a few times to take jobs elsewhere and I'm always disappointed. It's pretty hard to argue with perfection, but you do have to put up with the rough edges if you want it. read more

Souren does great work, but be prepared for brutal honesty. I've had a couple of shoes rejected since it was fake leather, and he said the cost of doing some fixes would be at least 50% the cost of purchasing another shoe. I appreciated his honesty, but sometimes a girl falls in love with a pair of shoes (it can be really difficult to find the same style boot, especially!). Also, if he was able to offer doing a quick service on the boots it could add to the business? In any case, Souren has re-heeled and re-soled one of my favorite stilettos, and it turned out great! I would come back due to convenience (I can usually pop over after the Saturday Farmer's Market), but only bring real leather shoes going forward. Note, there have been a couple times they've been late opening, so it is worth it to call in advance if you're making a trip out here specifically to drop off or pick up your shoes. Parking in this area is always tough during the weekends and around dinner time on weeknights. read more

The person who is in that place is very kind. And you can see that he loves his job. If in doubt, I will continue to support so that footwear repair places like this continue to exist! read more

Es difícil encontrar quien repare zapatos en este tiempo. El servicio fue bueno, incluyendo el tiempo y precios razonables. La calidad del trabajo también fue muy buena. Lo recomiendo plenamente . It's hard to find a shoe repair, this place was very good. Price and time were very reasonable. The quality of the work was excellent. I'm recommended this place . read more

I read outstanding reviews of Souren Master, so I came here to get a few pair of shoes repaired. He seems particular about his work, which is a good sign. But after a few weeks, I stopped in to see if my shoes were done and they weren't. He said he would call me, but that didn't happen within two weeks, so I went back to get my shoes and have them repaired by Bernardo Shoe Repair right across Mathilda. Got great, prompt service there at a significantly lower price. Very happy with my new shoeman, Bernardo. read more

This is the place for all your leather needs This will be the place I will bring my wonderful shoes.... They deserve the best and this place fits the bill. read more

Had my shoes for 3 weeks and never even started to fix them. I was hoping to have found a new place to take my shoes Sadly no read more

Very good shoe repair and excellent customer service. I'll return with more shoes for sure!

A huge thank you to Souren who repaired my motorcycle leathers after a little "off" at the track. The stretch panel tore a bit, and he was able to pop this nice leather patch over it, and even glued down some of the aesthetic pieces (like letters of the Dainese logo) that were dangling elsewhere on my suit, finished it up within 2 hours, and was very affordable! Nice guy, too! read more

Souren Master Shoe Repair - Leather patch over torn stretch panel on my motorcycle suit from a crash. - Shoe Repair Near Me - Sunnyvale, California

I would recommend Souren if you ever need to repair a bag/purse/shoes. I brought in a bag with a broken handle and Souren was able to fully repair it. He is quick to respond and will be very transparent with you throughout the entire process. read more