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I had a very disappointing experience at this dental…read moreoffice.
After completing the initial exams and cleaning, the dentist refused to continue treatment, stating that they felt "nervous" performing certain procedures. This left me confused and concerned about their level of professionalism and experience.
I spoke with the office manager, Eily, who said she would follow up with me, but I never received a response.
The dentist, Dr. Sagar S. Patel, came across as dismissive, and overall it felt like the office prioritized convenience over patient care.
To make matters worse, the only treatment that was performed failed the same day, which further reduced my confidence in the quality of care provided.
A week later, I visited another dental office where the dentist was professional, patient, and completed the treatment properly without any issues. The difference in care was very noticeable.
Based on my experience, I would not recommend this practice.
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That's the answer back from the dentist office from.
Bridgewater Family Dental (Owner)
a week ago
Thank you for your review. We take feedback seriously, but we strongly disagree with the claims made here.
Clinical decisions in our office are based on professional judgment, patient safety, and established standards of care. When a provider determines they are not the appropriate clinician to proceed with a specific treatment, that decision reflects responsibility--not inexperience or unprofessionalism. Presenting it otherwise is misleading.
We also do not accept the characterization of our team as rude or motivated by anything other than patient care. These statements do not reflect the standards we uphold or the experience of the vast majority of our patients
Due to patient privacy regulations, we cannot discuss specific details of your visit in a public forum because you INTENTIONALLY left major key points out on what actually happened in your review.
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and that's my response too the answer from the office.
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Thank you for your response,
Bridgewater Family Dental (Owner) To my review on google.
It's embarrassing too answer back too my reviews with you answer.
but anyway it does not address the actual concerns raised in my review.
Labeling your decision as "clinical judgment" does not excuse the way this situation was handled. I was accepted as a patient, evaluated, and treated -- only to then be told the dentist felt "nervous" continuing. That is not a reassuring or professional explanation, and it raises legitimate concerns about competency and case handling.
If patient safety were truly the priority, there should have been clear communication, a proper referral at the time, and timely follow-up. None of that happened. I was explicitly told I would receive a follow-up from your office manager, and that never occurred.
Accusing me of "intentionally leaving out key details" is inappropriate and dismissive. I shared my experience as it happened. Attempting to discredit a patient rather than address the substance of the complaint reflects poorly on your practice.
Most notably, another dentist was able to complete the same treatment without hesitation or complication shortly afterward. That contrast speaks for itself.
Patients are entitled to professionalism, transparency, and accountability. Unfortunately, my experience with your office did not reflect those standards.
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Updating my review after completing my treatment at another dental office.
The procedure that was declined at this office was completed without issue elsewhere, which raises serious concerns about how my case was handled here.
My experience included being told the dentist felt "nervous" to proceed, a treatment that failed the same day, and no follow-up despite being told I would be contacted. These are factual events from my visit.
The response from the office focused on disputing my experience rather than addressing these concerns, which reflects the same lack of accountability I encountered in person.
After receiving care from a professional and capable dentist, the difference in communication, confidence, and overall quality was clear.
Based on my full experience, I stand by my review and would not recommend this office.
The last picture shown all my plan got done from the new professional beautiful dentist office I use .
Good blessings all doctors Care about humans life.
And I hope anybody work in this career just for making money and doesn't care about humans life get what deserve.
Again it's shame, shame, shame for this office/ Bridgewater family dental.
Located in Bridgewater New Jersey.
