Had a gas fireplace that was not working. Contacted Quality Fireplace to schedule an appointment. Our appointment time frame was 11-1 and Greg showed up in the time expected. Greg was super knowledgeable and took care of our issue quickly and in 1 visit. He cleaned up his workspace and was on his way. Would absolutely use this business again in the future. read more

I would give a zero but they don't let you. Buyer beware. Quality fireplace installed a fireplace in my home in 1999. Now that the fireplace needs repair I called them of course to service it. Long story short they have informed ,me that they are not certified to work on the fireplace they themselves installed.. they want me to buy a part from them and have a third party install it and at the same time when that third party works on it it nulls and void any warranty on their part. On top of this they have the gall to still charge me 249.00 to tell me they cannot service what they installed. I don't have a problem paying for services but really 249.00 to tell me they are NOT CERTIFIED TO WORK ON WHT THEY INSTALLED. This is really just bad bad business and I say BUYER BEWARE. THEY SHOULD BE ASHAMED TO TAKE THAT MONEY. read more

Very nice place knowledgeable employees. They had what I needed at a reasonable price. I would highly recommend them. And the shop and showroom is gorgeous. read more

There is not a service friendly business! They refuse to help with service or repair on their products. I would warn future buyers to beware!!! read more

I first contacted them on March 3rd through yelp and then we came in to view items they had in their store the following week and decided on a stove. Their shop then shut down for the month of April and mentioned they would resume operation on May. We contacted them again in May without any response. We started contacting other sellers in the area and we stumbled upon their upland location, to which they told us that Hemet has been open their whole time and referred us back to Hemet. After committing to a stove, we had to wait several weeks to get an appointment for someone to come by and measure the arrangement of the stove to ensure proper fit and also measured the roof for flashing. After the installers came they at the end of May, we spoke to Hemet and they later said that the roof flashing is excluded from this charge and we thought it was all included. Ok, we we hired a roofer to come out to do the flashing. After we purchased our stove, we were told that we'd have to pay extra for a thermostat. We were so disappointed and felt taken advantage of. read more

Great selection of all kinds of fireplaces, fire grates, barbecues and related fixtures and tools. Highly recommended. read more

I had a really hard time finding a business to install a Legacy-brand gas insert. Only a few places sell and install them, and I called the closer stores and had no luck. That is, until reaching out to Quality Fireplace. They were very responsive and helpful in preparing my fireplace. Someone even came out to verify my measurements. It took a long time to have the insert arrive and have it installed, but that's not QF's fault. Things just take longer to order these days. I checked in from time to time, and they were very reassuring throughout. The day finally came to have it installed, we ran into a slight issue with the sizing of the insert and the fireplace. No problem! The install team made it all work and beautifully so. A few days after the install I noticed the sides of the insert had slid and called QF to ask for their help. It is a minor and cosmetic thing, that I might have been able to adjust myself, but I didn't want to risk it! Scheduling was a bit of a challenge, but they were able to come and fix it without any additional charge in less then 20 minutes. Really awesome place and nice, friendly team all the way around. Thank you!! read more

What a joke! The guy that has the long hair, clearly doesn't want to bring money into this store. He is clueless on the product, quick to pass out a brochure and send you in your way! ABSOLUTELY USELESS! I will take my money to a place that wants to do business with me! read more

Would recommend to any one..love the installation service & store customer service. Very very great customer service!!!! See carol she made my experience great. read more

Quality Fireplace & BBQ - Real fyre split oak. Love it . Thankful for this place quality fire. & amazing customer service.. installation & store service!!! - Fireplace Services Near Me - Upland, California

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Had my fireplace doors and gas insert installed by Justo and Steven. It looks awesome. Great experience working with all the staff, Carol helped get this done since we needed to reschedule. Overall, I would highly recommend Quality Fireplace. Great service, products and fairly priced. read more

Quality Fireplace & BBQ - Fireplace Services Near Me - Upland, California

This review is about the chimney sweep who "didn't bother" and the rude man named Dan who answered the phone. I had scheduled a chimney sweep. Waited a week and the day of appointment, Carol calls to cancel saying "he went by your place and looked at the chimney and deemed it unsafe to clean without a lift". I asked her when did he come by and she said that morning. I never saw anyone. I kept thinking this was the most ridiculous thing ever... and decided to look at BOTH my chimneys. The one we wanted cleaned has easy access. The one in front... "light bulb moment". He drove by... and saw THAT chimney. Without even ringing the doorbell to ask just left. I called the shop and this Dan guy answered. I asked if he could find out if the sweep really did come by and look at the chimney, because he would've had to come into the backyard. "Well lady, I would assume he looked at the chimney you told them to clean." They never asked us if we had more than one...didn't occur to us. He just kept arguing with me, and taking absolutely no responsibility. He SHOULD have said "oh I am so sorry, it wasn't noted you have two chimneys. Let me send someone back out for you and we can clear this up." But nope. In the middle of his long list of excuses.. I just said " you know...we'll just find someone else, thanks" and hung up. Customer service is key. Dan, you need a few pointers. read more

I've been without heat for a few years and trying to find someone to service me in Lytle Creek has been a nightmare. One company that did come up (from the high dessert) made things worse and wouldn't take responsibility. I went to Quality Fireplace and BBQ and spoke to Carol, and they were on it! They got the part that I needed and serviced my fire-stove. The technician, Danny, was very knowledgeable and explained everything to me. He stayed to make sure everything was ok and in working order. I would definitely recommend them to anyone. Thank you so much. read more

Excellent job Quality Fireplace & BBQ! Yay, Justo and Danny replaced my fireplace valve and now it's working properly. They arrived on time to provide service, were professional and friendly too. Thanks for a job well done!!! read more

This review is based on customer service and the rude staff member Dan. Called in to ask a question about product availability and he is just plain rude, sarcastic and not helpful. I don't think any customer should feel silly for asking a question about a product that they specialize in. Anyway, that's the last time I ever give them my business. read more

Was very happy with everyone. Very friendly staff, updated us as needed, were always on time and were quick to fix a problem from the manufacturer with our door. Had our chimney swept, cap replaced, gas line repaired, and ordered a custom door. Would recommend again read more

Quality Fireplace & BBQ - Custom fit door. - Fireplace Services Near Me - Upland, California

The technicians were on time and were very experienced. They quickly diagnosed my fireplace problem and made the necessary fix. When finished with the repair they checked everything to make sure there were no latent problems and reinstalled the fireplace logs in such a way that the fireplace will burn cleaner. They answered all my questions about fireplace operations. read more

We had them come out and install an ignition module in February 2019 paid over $500.00 with labor. We might have used it about 3 times in 2019. We went to turn it on December and it had the same problem that caused us to replace the module on their suggestion. My wife called and asked if they could do something like come out and look at the problem. The person that answered the call said we would have to pay for another service call and if we needed a new module we will have to pay for a new one. He was rude and he said" you know, I'm just going to refuse to help you then hung up. This type of customer service is unacceptable and everyone should know this is the way they do business. Read the other reviews, there are several referring to the same problem!!!!!! read more

Wow!!! I highly recommend this business. I initially received a quote from my local fireplace install company that seems a bit high. I stopped in one day at Quality to get a rough estimate for a wood burning insert and a new chimney shoot. I was able to get a much higher quality insert with all the bells and whistles for $400 less than the other guys. Also, it took a little bit longer to schedule the install, but once the team arrived to install, I quickly realized that I had their full attention for the day. This company does not over schedule so the installers were able to take their time. The installers were very kind and courteous. They were very respectful of my delicate house and extremely clean! Quality is the right name for this company and their installers. read more

Quality Fireplace & BBQ - Fireplace Services Near Me - Upland, California

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Not very happy with the way these people do their refunds. The do not keep good records. They deleted my account. The staff is not very nice. Very disorganized. read more

I recently purchased a new fireplace door along with single gate mesh and new refractors for my pre-fab fireplace. Dan was very helpful and the overall prize reasonable. Carol was very helpful in giving me up-dates on the order status. On the day of the installation, Patrick and Jesse arrived as promised. They were true professionals and very clean workers. They spent most of the day doing the installation. Once the door and new refractors were installed, the fire place looked amazing! I truly recommend hiring Quality Fireplace & BBQ! They are highly motivated and truly dedicated professionals! read more

Quality Fireplace & BBQ - Fireplace Services Near Me - Upland, California

I wanted to let you know that I really appreciated your staff, Justo and Steven, coming to install our fire place doors. They were courteous, professional, and prompt. I'm very pleased with the customer service and will recommend you and your company as often as I can. Please do not hesitate to use Barbara or I as customer references in the future. Thank you. Joe and Barbara Fischetti. read more

I called this place and got a written quote on a regency fireplace. When i went back to pay, the manager would not honor the quote. he blames the estimator. BUT he would be happy to do the job for $2,000.00 more. The manager has no clue of what his staff is biding. wasted my time. don't trust these people they will try and rip you off. I took the bid to San Bernardino Fireplace and saw Sue. She got me the same stove installed for the bid price with no problems. read more

I purchased a new fireplace door and a new Glassburner from this store. When I first walked in and try to get help I was approached by a really rude chubby guy with glasses. He was very unprofessional and rude. I asked him if he was the owner and he said he wasn't as he walked around with a bad a.. Attitude, he had a very short and rude tone to my questions. He looked bother by customers and has no people skills. Just when I was about to walk out I was approached by another employee by the name of Jesse Bailon, and he was very helpful and professional and had a positive attitude so I ended up expending $700 just cause the right person Jesse Bailon approached me with the right attitude. Even after I finished my transaction the chubby guy with glasses was still rude and didn't want me to open any of the boxes I just had purchased. The only reason I'm giving the store three stars is due to their chubby guy's nasty attitude. If he would had no been there I would have giving them 5 stars. Bottom line. Ask for Jesse Bailon and you'll get treat it like real customer. Please train your other employees or fire them. read more

Went here today to get a Traeger Smoker part and ended up getting a new smoker. The customer service here is awesome. I called back to order another smoker and they said they will assemble the smoker for me. That's great service. I own a company called So Cal Smoked BBQ and we do BBQ catering and will be coming here for all my BBQ smoker needs. Great job! read more

I would not give this business one star, which is a shame because I prefer to support local business instead of the 'big box' stores. I purchased some small items to repair my fireplace. First can of paint had no nozzle- returned for refund. second can would not spray - called the mfg and was told the can was YEARS out of date (2010 - this is 2017! ) returned for replacement - checked that it worked before leaving the store (no apology or discount was offered for my time) Now I am ready to use the mortar they sold me, and find it also is YEARS out of date - and requires heat cure! There are products from the same mfg that are suitable for this purpose that do not require heat cure - and it is the middle of summer with 100+ temps. I certainly dont want a 2hr fire in my fireplace, which is what this product requires. I am returning this to the store and that will be my LAST trip to this business! read more