Extreme Backyard Desisigns were amazing from the day we walked into the store and met with James…read moreuntil the project was completed. Every detail of our transaction was over the top. I requested a delivery for a special event and James came through with our promised date. Crew drove 2 hours to deliver and stayed until 9 o'clock at night to finish the job. You don't find this kind of customer service ANYWHERE anymore!!! We can't thank James and his outstanding crew enough for the service they provided. Highly recommend!!!!! Our outdoor kitchen is beautiful

James was great to work with. He helped us with our design, counter top and all the small details…read moreto make the perfect BBQ Island. Extremely helpful in choosing the BBQ & refrigerator. Gave us a great deal.

Our experience began over the phone with Brian. My husband had a few questions before we decided to…read morego there, and Brian was patient with answering the questions. Even though you could tell he was busy, we did not feel rushed. He answered our questions so we could make an informed decision, and we subsequently made our way to Barbeques Galore. Once we entered, the greeting added to our experience with Brian. He was busy multitasking with different customers; however, he still took the time to acknowledge us and let us know he would be right with us. Customer service is 100% my thing. He set the expectation, and we appreciated that. Once it was our turn, Brian was very knowledgeable, reiterating the answers to our questions, and of course, we had many more that he was able to address. We were so impressed with the customer service and the store. There were so many items we were considering. We actually ended up buying an item that was not even on our mind, and I am so glad that we did. We enjoy spending time in our backyard, and this store will definitely see us again. Oh, the seasonings were also on point!

Had a great experience on a recent first time visit to this store. Worked with Brian who was…read moreawesome to talk with and extremely helpful. Went in for a bag of pellets as they have Lumber Jack which is phenomenal. Ended up walking out with two bags of pellets, a new meat probe thermometer, some rubs and a Meat Church turkey brine. Brine was an awesome guy to talk to, gave some excellent recommendations and I'll definitely be back as a result over my experience.

Had a gas fireplace that was not working. Contacted Quality Fireplace to schedule an appointment…read more Our appointment time frame was 11-1 and Greg showed up in the time expected. Greg was super knowledgeable and took care of our issue quickly and in 1 visit. He cleaned up his workspace and was on his way. Would absolutely use this business again in the future.

I would give a zero but they don't let you. Buyer beware. Quality fireplace installed a fireplace…read morein my home in 1999. Now that the fireplace needs repair I called them of course to service it. Long story short they have informed ,me that they are not certified to work on the fireplace they themselves installed.. they want me to buy a part from them and have a third party install it and at the same time when that third party works on it it nulls and void any warranty on their part. On top of this they have the gall to still charge me 249.00 to tell me they cannot service what they installed. I don't have a problem paying for services but really 249.00 to tell me they are NOT CERTIFIED TO WORK ON WHT THEY INSTALLED. This is really just bad bad business and I say BUYER BEWARE. THEY SHOULD BE ASHAMED TO TAKE THAT MONEY.

Great selection and service. Fast install. Coyote Grill is amazing ! Crushed my old Viking…read moregrill .

First time here! There was an amazing section of grills, and the people were very nice, friendly,…read moreand helpful. Looking at the different grills make me hungry, thinking about all of the delicious food that I can make:

This location is right off the 210 Fwy and on the corner of…read moreDamion and Foothill Blvd in the city of La Verne. It's a big store with a good selection of quality outdoor furniture. Prices are above moderate to expensive. They have beautiful patio tables here, fountains, chairs, etc.. but shopping here is pricey. Getting a sales associate to help me with questions was a lengthy wait. Seemed like it was a skeleton crew the day I walked in. Calling store and asking questions would probably be a quicker method than walking in. I wasn't impressed with customer service but selection of patio furniture was nice.

We had a very good experience here. They have an enormous selection, and it was really nice not to…read morefeel any kind of creepy pressure as you walked around. They strike a really nice balance between you feeling like they're there to help but not to pressure you. We ended up working with the manager, Rob Decker, and he was great, actually everybody we interacted with was great. I also loved that we were able to buy a set of patio furniture that was made locally. The prices were better than at other stores. The quality has been great, and it's really nice that you can select a custom fabric for the same price as just the regular beige (it takes longer to get a custom color, but worth it). We also got an umbrella and was surprised at how good the quality was. Delivery was on the outer end of what they thought it might take, but still within the schedule. The guys that delivered it were terrific and we are really thrilled with our purchase. We're planning to go back and get another couple of umbrellas.

Great place for firewood! Huge selection, nice people, and decent pricing. They provide plastic…read moreif you are putting wood inside your vehicle as well. They have regular wood and aromatic wood, and the wood burns clean. I use it in my solo stove without issues.

Great place in Orange to buy firewood for cooking or bonfires! My go to spot whenever i'm headed…read moredown to the beach.

Highly recommend Brock and his team at LA Custom Grill Islands. They helped us out of a tricky spot…read morewith an outdoor kitchen that was begun by another contractor and left unfinished exposed to the elements for 2 years. Brock's team demo'd the mess and worked with an existing concrete base to custom design, build and expertly finish a new, stunning grill island that not only looks amazing but is super efficient. In fact the entire process was very efficient - they showed up when they said they would and got the job done timely without drama or hassle or stress. Kind of unheard of in our experience with builders and remodelling! Our new outdoor kitchen is exactly what we wanted and is the perfect finishing touch to a 3 year extensive re-do of our old home and garden. I am very impressed with Brock and his team. He was very easy and pleasant to work with and he has sincere integrity. And he got the project finished on time! He is even helping us with some enhancements to the kitchen and providing some cool accessories. Brock made it super easy to purchase the equipment such as the professional quality built in stainless steel grill and inserts for the island as well. If you are looking for an expert professional builder for your outdoor kitchen space, I highly recommend Brock Lorentzen and LA Custom Grill Islands. They will offer great attention to your project and follow through timely and efficiently with fair pricing too. We couldn't be more pleased and happy cooking outdoors at our new kitchen! Thank you Brock!

Left me multiple agressive voicemails because I had sent his call to vm while I was in the middle…read moreof a presentation. I have never been on the receiving end of so much agression from a total stranger. We will not be proceeding with him for any work.

COMPLETE AND UTTER JOKE OF A COMPANY! DON'T EVER DO BUSINESS WITH OUTDOOR KITCHEN CREATIONS…read more My wife and I bought our house in La Verne 2 years ago...it was a complete fixer upper, so over the past two years we've had a ton of work done, both interior and exterior. Most recently, we had our backyard completely remodeled--new block wall with decorative caps, stucco, new planters, new pavers, a built in BBQ bar with an awesome alumawood patio cover. The entire project was perfect with the exception of a few design flaws in the BBQ Bar--namely, we didn't include enough entry doors to the interior of the BBQ which made it difficult for access. We also didn't have the previous contractor pour a concrete base at the bottom of the interior, so we wanted to get that done as well. I typically search for and interview all of the contractors who do work for me, but my parents had just had Brad from Outdoor Kitchen Creations do some touch up on his outdoor BBQ, and it looked reasonably good, so I asked for his info. Brad came by and was a nice enough guy, listened to what we wanted to accomplish, which was the installation of two aluminum doors and the pouring of a concrete floor throughout the interior of the BBQ. He came back a day later with a bid, which was fair. Normally, I get at least 3 bids for any job but figured since my parents had been satisfied with his work, that I'd just give him the job, which I did. We had some back and forth regarding which hardware I wanted to purchase, but once that was figured out, I drove over to his shop in Upland, and gave him a check for the deposit. California law only requires the consumer to give any contractor 10% of the total contract price, which was around $1,400, but Brad asked me for $800, citing that he'd need money for the hardware and materials. Against my better judgment, I didn't fight him and wrote him a check. This was on February 11th, which was a Wednesday. Brad told me he'd call me on Friday of that week to coordinate and that based on his workload, he'd be able to start the job the following Thursday (Feb 19th) and that it would take 4 days. I received no call on Friday. The following week, I left him a voicemail on Tuesday letting him know that I was leaving for a business trip and wouldn't be back until late Thursday, and that we needed to chat and confirm the start date. I got no call back. Fast forward to Thursday, and I called and left another message requesting a call back (THE MAJOR RED FLAG IS THAT BRAD DOESN'T GIVE YOU HIS CELL PHONE, ALL HE PROVIDES IS AN OFFICE LINE WHICH NO ONE EVER ANSWERS). Again I got no call back so I emailed his son Shad, and finally got a response indicating that the doors were being built by his manufacturer and that he'd call me the next week to confirm a start date. So the weekend passes, and I called him again on Feb 24th, left a voicemail, and again on Feb 26th, again left a voicemail. Didn't get a single call back, so I decided I'd pester him and called a number of times before he finally picked up on Friday, 2/27/15. I was irritated by his lack of response, considering I'd written him a check for $800, and I communicated that and asked him whether or not anyone ever checks voicemail at his office. He replied by saying, "let's not go there." I'm like, REALLY? So you're saying you didn't get the repeated voicemails I left you? And he sat there in silence and finally said, "well that's my problem." Clearly, it is his problem. I understand that a $1,400 job is not a huge moneymaker for him, but being in sales and in a consumer direct business myself, I was flabbergasted by his complete disregard and brash responses, especially because many business owners live and die on REFERRALS, which is what this was. He didn't even apologize. After a heated discussion, he told me he'd call me back when he could confirm when the doors would be finished, and of course he couldn't follow through with that request. So my wife and I discussed and decided to request our deposit back. Thankfully, they obliged without any hassle, but after all this, all I got by choosing Brad Stilkey and Outdoor Kitchen Creations was 3 weeks of wasted time and ZERO follow through. IF YOU ARE CONSIDERING ANY TYPE OF OUTDOOR BBQ WORK, DO NOT USE THIS COMPANY UNLESS YOU WANT YOUR TIME WASTED AND BROKEN PROMISES. IT'S AMAZING TO ME THIS GUY IS EVEN IN BUSINESS.

I dont often hand out 5 stars but this place is worth it…read more OKC took great care of me through the entire installation of my outdoor kitchen. They are friendly, efficent and cost effective. The store, while being a bit small, carry's everything you need for your weekend BBQ. If you are looking for an all star BBQ retail store this is the place. It is locally owned and opperated and are often doing community events around the upland area. Ask for Shad when you get there. Stellar guy with some kick ass recipe's!