Don't bring kids, They don't have high chairs for young kids when you go eat breakfast Dumb decision from management read more

Quality Inn & Suites Brownsburg - Indianapolis West - No high chairs - Hotels Near Me - Brownsburg, Indiana

I wasn't overly impressed with our room! But, I will say, the young man working switched us to another room pretty quickly. He was very apologetic, and helped us carry our bags up to a new room. read more

Before arriving we called to make sure we can check in late, front desk lady was very short and rude .... Upon arrival , same very rude lady at the front desk with the glasses and crocs .. I came in and said hello, she didn't say anything to me... Addressed my husband instead... We came to realize there are no elevators, and when we walked inside the room is reeked of cigarettes... But here's the worst part... We went and had to go buy cleaning supplies because the jacuzzi tub and toilet were visibly dirty..... when we came back and ran the water, the water was brown........... Not a hint of brown, no actual brown water.... when had enough, asked for a refund the very rude lady once again addressed my husband and told him because we "checked in" for a hour and a half we might not be able to get a refund..... She knew we left for a hour to go get things from the store.. We were only in the room for a total of 30 mins, 5 mins to drop our bags off and 25 realizing the actual horror of the room.... She had us wait to call her boss to were she addressed us as "these people" multiple times.... I don't want to make a race a issue... my husband and I are black.... and I could've sworn in the Hospitality world we are GUEST/CONSUMERS.... No apology was offered either ... Never again.... read more

Avoid this place. The staff is unpleasant and not helpful. The rooms are okay, but the bathrooms aren't very clean and the shower I had didn't work. Asking for help from the front desk was useless. They told me I was checking out that morning, so I guess they don't care if I can bathe during my stay. The breakfast was pretty much coffee and hot water as they were out of everything else at 8:00 am. The pool is closed and the gym was also. Don't stay here if you have a choice. There are better hotels in this town. read more

Uuugh. Patched walls left unpainted. Fluorescent lights in every fixture. The components of continental breakfast were there, but coffee wasn't more than brown water. Waffle was unpalatable. Just gross. read more

This was an awful experience. Their security door on the end of the building didn't lock, there was no internet, the washer and vending machines were broken. The rooms are painted a dark prison cell gray. The mattresses are lumpy and uncomfortable. Dogs were barking on and off all night. The hot breakfast was awful. The only good things are the rooms were clean and they allowed my dog. read more

May the odds be ever in your favor. Blood in the lampshade. Smelled like stale cigarette smoke -- kind of felt like we were in an old bowling alley. The cleaning lady had her small child with her while she was cleaning. Front desk staff was rude. Couldn't bring ourselves to take a shower or eat the breakfast so can't comment on those.... read more

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We stayed here on our way home from KY. We were about an hour down the road when they called and said our Samsung was left in the room. The manager would send it to us is we mailed a prepaid envelope to them. This we did without much delay and yes, our Samsung arrived without much delay. We were very pleased for the honesty of the housekeeper and the prompt return of our Samsung. Friendly owners; otherwise the good service we have at this group of motels. read more

If they would've had a lower score I would've given it to them hotel was in the middle of a remodel they didn't tell us the pool wasn't working we booked it through priceline it said it had a pool it said it had new rims new remodel it didn't I'm giving them a one the staff was not helpful at all I got very upset with them after a long trip from California stay here and nothing was working so please avoid this place at all costs read more

Good Stay & just as expected for a Quality Inn. Was hesitant due to previous reviews. Hotel lobby was clean as well as room. Room was on first floor, and recently remodeled. Flat screen tv in room, and standard cable tv w/ HBO, etc. Parking lot clean & easily accessible. Normal hotel free continental breakfast, free wifi (that actually worked w/decent speed). Nearby fast food within walking distance. Clerk, Jason, was very helpful upon arrival. Would stay again. read more

They haven't cleaned the bathrooms in weeks.. Hair everywhere.. The pillows, the bed, the sink.. Pubic hair on the toilets and around the toilets .. Long black hairs in the bath tub .. You can still smell the smoke in the rooms from the 80s.. Do yourself a favor and don't stay here!! read more

My wife and I are staying here for 5 days, we checked in last night. So far we saw a bride in her wedding dress and her half dressed groom obnoxiously drunk stumbling down the stairs at 1am, the air-conditioner filter hasn't been cleaned in months, room smelled of smoke, and garbage left in the room from previous guests. With that being said, we've only been here for 1 night, the staff seems very polite and courteous so that's awesome and the hot breakfast bar was better than expected. So far it's a decent place, I feel the prices could be slightly cheaper. read more

We come to the Brownsburg area every three months to visit an elderly family member and have stayed at this Quality Inn regularly for several years. It has gone through renovations recently, but has always been very clean and comfortable. We especially appreciate the service that staff provides. My husband had one of his best nights of sleep in a while during a recent visit. A great value for the price. read more

Lobby looked decent. Following the nasty stained carpeting to room really helped warm us up to the wonders awaiting. Peeling, water-damaged, wall paper covers up obviously warped, bloated, and likely moldy walls. Ceiling had cracks and water damage all over the place. Not new damage either. Bathroom wallpaper also peeling, floor looks like it hadn't seen a mopping in a year, and the caulk jobs look like they hired a blind drunk to just slap it around...where-ever...Dirty sink, stinky room, loud. Plus: Lobby looked nice if you didn't look too closely. Free breakfast was standard fare. Pool looked at least halfway maintained (didn't use though). read more

While this hotel isn't very special in any area, I really didn't have an issue with too much until I tried to fill up the tub in the morning. The water was GREEN. Not a little green but DARK GREEN. I will attach photos but they really don't do it justice. I emptied the tub and refilled it to the same result. We couldn't shower or use the tub or sink having seen that. We had to leave in a hurry but the called the next day to complain. We were told to call back later that week so we did. Then we were told to call back a few days after that so we did. The manager (the same guy that told us he couldn't do anything and we needed to call back) then told me that he could only give me a 15% refund to which I said no thanks. So if you want to avoid disgusting, filthy water and poor customer service, I would suggest avoiding quality inn. read more

Quality Inn & Suites Brownsburg - Indianapolis West - tub and green water - Hotels Near Me - Brownsburg, Indiana

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On our way home from PA which was a very long drive we stopped here hoping to find something, anything to rest. A lot of the hotels that got good reviews on yelp were already booked up so we gave this one a try. We were very happy to find it was clean, and reasonably priced. Our room was well decorated and the bed was pretty good. The breakfast was great and the staff very friendly. We were very happy with this hotel. read more

If I could give negative stars I would. Probably the worst hotel I have ever stepped foot in. We were coming in from California and needed a place to stay with our 2 year old dog. The moment we started entering the building we saw disgusting behavior from people on the side, needles in the dirt by the door we needed to enter. We get to our room and it's was absolutely awful. It stunk to high heaven of musty mold, dirty laundry and dirty filth. Blood on everything including the carpet, walls, bed etc. I have a dog so I was worried she was going to pick up something and eat it so I examined the room and found crap everywhere from previous guests. The sheets were stained of brown residue of some sort. Pure filth, I do not know how this place stays in business. Anyhow, we didn't even stay the night I ended up picking up my dog which is a 55 pound bulldog and carrying her to the car so she didn't step on anything and we got the hell out of there. I highly recommend NEVER EVER to step foot in this hotel. read more

Quality is not a word I would use to describe this hotel. Was there with a large group for 2 nights and we all checked out for the second night and found accommodations at other places because this place was disgusting. I even got a rash from the bed sheets. Do not stay here!! read more

We stayed here as a stop on a 2-day road trip. It was cheap and had decent reviews on the booking site, and we only needed a room for three people, so we booked a room. The hotel is very outdated and lacking an elevator. The wallpaper in our room was peeling, the floors were stained, the furniture was dirty, the bath tub was covered in mildew, and the tap water was a gross yellow-green color. The window was also lacking a screen, but luckily had a lock. The room fit our basic needs, aside from the wifi which offered no connection. For the price, I would expect a fridge and nicer facilities, but it's the best we could do for the time. The breakfast is what you would expect from a two star hotel. They have oatmeal, waffles, and cereal, but not much else. If you are just looking for a quick overnight spot, this hotel is an okay option. If you need something more long-term, I would suggest looking elsewhere. read more

Had some nasty bumps come up second night staying there. Visited doctor when I got home. Bed bug bites.