I'm trying to be diplomatic about our stay at the Quality Inn and remember that this is a budget hotel in a relatively pricey area. Several of us embarked to hike all of the Appalachian Trail in Pennsylvania and rather than drive out from Harrisburg we decided to stay closer to the trail on a couple of our hikes. The Quality Inn was one of the least expensive options that would work for our current hiking segments. Two of us had to switch rooms: me because the air conditioner made a rattly vibrating racket and the other one because her TV didn't work and her room was missing a hair dryer. I was not impressed with my first room which was stifling when I entered. It also appeared grungy. I couldn't actually see dirt but it was an impression. I had asked the front desk for help about the air conditioner and, apparently, so had my buddy. In the end, the gal from the front desk came and looked at and listened to the air conditioner and said it was really bad and switched my room. She was unable to help my buddy with a hair dryer or the television so she also got switched. The switching was done without fuss and complaint. In fact, checking in was easy and done by two friendly staff, one of whom visited our rooms and changed us out to different rooms. The gal at checkout was also super friendly. Our beds were comfortable, there were plenty of towels, all our TVs worked. Of note was that the water pressure even on the fourth floor was powerful and refreshing. Breakfast was not what anyone was expecting: oatmeal packets, bagels with cream cheese, cold cereal, yogurt, and one waffle iron. The dining area, although austere in appearance and furnishings, was kept extremely clean by a smiling attendant who never stopped cleaning except to wait on people at the front desk. This wasn't anyone's favorite hotel but I'm hard-pressed to give it fewer than 3 stars despite the cracks in the plaster, the water-stained ceiling tiles, and the slightly shabby appearance of various parts of the hotel. If you are realistic in your expectations, you may be pleased. read more

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WARNING!!! DO NOT STAY HERE!!! The rooms smell of HORRIBLE ammonia smell that will make you and your children SICK!!! I'm not sure what they use but I was not going to crawl into a bed and continue to get myself ill with that bleach smell!!! STAY AWAY!!! read more

Great quiet stay. Hallways a little beat up but rooms are pretty good. Stayed for 5 days for work, beds got a little uncomfortable, I am it wasn't my bed. The rooms are clean, and quiet, Breakfast was hot and the staff was friendly. Plenty of parking and some good restaurants walking distance out of the hotel. read more

This is now a Red Roof Plus Inn but I can tell you from personal experience, stay was Dec2023, nothing has changed. There is still questionable cleaning being done/my room smelled like a kennel. Hallway smelled like weed. Rude staff/when I told front desk staff about the smell in my room I was handed a cloth and some disinfectant to spray around the room myself. The parking lot is overgrown with weeds on it's perimeter and has trash blowing around it. As many previous guests mentioned, this motel was very close to their destinations and they made the best of a bad situation as did I. I attempted to discuss my concerns with management but was unsuccessful. I posted a comment on Travel Advisor once I returned home and then management posted untruthful comments to counter what I had experienced. I have no idea how this motel stays in business or how Red Roof corporate allows the management to treat it's guests so poorly. We are well past C-19 problems having to take what we could get when traveling (related to bad customer service). I have stayed in some wonderful Red Roof Inns across the country but this it without a doubt the worst. read more

I stayed here for two nights and was underwhelmed with this hotel. The old saying of you get what you pay for applies here, there is a reason you are getting a room for under a $100 a night. This is an older hotel that needs some attention paid to core property maintenance such as a fresh coat of pain in the rooms. The ceilings in the hotel are very low throughout but is very noticeable in the hallways and in the shower. The tub elevates you a couple of inches higher than the floor so you are almost touching the ceiling while you are taking your shower. I did not find anything to be extremely dirty or unsanitary. The staff were not overly friendly and did what was required to get you checked in. The breakfast was adequate and not unlike other free breakfasts at hotels. I ate at the hotel one morning, but the next morning I went to the Tic Toc Cafe a local diner and enjoyed a better breakfast. I think I will be finding a different alternative the next time I am in the area. read more

Quality Inn - There were large cracks and discolored markings in the room, really makes the room feel unkept. Needs some tender loving care. - Hotels Near Me - Easton, Pennsylvania

The front desk staff was extremely rude and poorly trained. The breakfast area was infested with ants and the bathroom in our room was for lack of a better word, gross. Don't waste your time or money find another place to stay! read more

The staff are friendly. The bed was comfy and the common area was clean However in my room found old food in the refrigerator and dirty washcloths in the bathroom kinda made me wonder how clean anything else was. The breakfast had a wide range of choices and the cofee was good. Only complaints I have is about the room wondering If it was cleaned thoroughly. read more

Quality Inn - Hotels Near Me - Easton, Pennsylvania

First and foremost, this should be half star but, unfortunately, the low of a rating is not an option. I made a reservation approximately 11 days ago under my name for my wife and daughter. On the day of the reservation, after 11 days had lapsed, I was told I could not reserve the room under my name for my wife and daughter. They then informed me I could not cancel the reservation, due to the nature of the reservation (to be clear, I was not recommending a change). After an hour and a half on the phone with Choice Hotels and the management staff at this hotel, they allowed me to cancel the reservation with no penalty (interesting choice of words when they failed to monitor their reservations until the afternoon of checkin) but I had to make the reservation through their hotel, at a rate of $15 more a night (from that of my original reservation), even though their online profile stated there should have only been an increase of $10 a night. Then, I had to sign and send a form to them, via unsecured email, with my credit card information, as I was using my credit card to make a reservation for my family, wherein I was not attending the hotel stay. Then, again over unsecured email, they required me to send a copy of my credit card (front and back) and drivers license (front and back). Tell me this doesn't sound hyper suspicious... I travel and stay in hotels around the globe, approximately 2 weeks a month, and never, ever have I had this type of uncompromising and unprecedented customer service engagement. Horrible experience! Highly recommending to avoid this hotel at all costs. read more

This hotel had a decent room which was very clean, aesthetically pleasing and it was comfortable. Hot breAkfast was included and coffee was available all day. Price was fair with our AAA discount. We needed a decent place to crash after spending the day at Dorney Park that wouldn't completely destroy my bank account. This hotel did the trick. I have two minor negatives: 1- it's stupidly difficult to find. Especially at night. Be forewarned that you will have yourselves either a good laugh or cry as you attempt to locate this phantom hotel. There is no direct road. This hotel is situated behind a shopping center. So you need to drive through the entrance of the shopping center in order to get there but there are ZERO signs indicating it's presence and nothing is lit up at night. There is also a fork in the road right after the mall entrance, so if you miss it, back on the highway you go Also, once you finally see it during the night time, you are tempted to drive directly through the shopping center parking lot, straight at it. But be careful because there is a sudden patch of grass and a little dip lol. You may end up catapulting yourself right into someone's room! You must drive towards the line of trees to find an actual driveway. This may seem like a silly statement. But trust me, in the dark your headlights are not enough to spell it all out. I've included pictures of it's location so you can be prepared. 2- once we found the place, it was almost 11:30. We check in and the girl behind the desk was really nice but she insists our reservation didn't exist. What?!?! After all that?!?! LOL Once I supplied her with our actual confirmation number she was able to pull it up. Thank god because I wasn't going back out there Anyway, two days later the charge posts to our account and it's $100 more than expected. So we call again and they explain that they hold $100 in case you smoke in the room and that we were only being billed the original price. So bring your reservation number and watch your bill. But that goes for anywhere of course. Inside, we were very satisfied. And relieved to not still be driving around...... read more

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Worst hotel I've ever stayed at. They gave my room to two separate people WHILE I WAS IN MY ROOM. Manager told me she would be keeping my 100 deposit because I was 3 minutes late checking out. Everyone here was extremely rude and acted like I was annoying them by being there. read more

My family stayed here and the service was awful. They told my sister her family had to check out 3 days early because they complained too much. The complaints: 1. Backed up toilet. Management sent up a plunger instead of maintenance fixing it. 2. Housekeeping walked in without knocking. 3. Inconsistent water temp in shower 4. Housekeeping didn't clean the room despite my family being gone all afternoon. The manager said she had no one to clean the room and offered clean towels. My sister asked to change rooms and was told "ok but we ask that you check out tomorrow because of all your complaints" So if you want a clogged toilet you have to fix yourself, rude staff and an unclean room, stay here read more

Not great. I paid $99 for the room for two queen beds, which was a nice cheap price. As soon as I got into the room, I saw a roach crawling along the bathroom entryway. The lobby smelled like cigarettes. I was only here as a last resort, so I'll give it credit for taking us in after midnight on a Saturday (Sunday at that point). But I would never plan to stay here or stay here again. read more

Run away!!! That is unless you like rooms where only semi-loud conversations might drift through the walls/windows/floors 'til well past 1:00 am! If so: be their guest! Seriously, I thought I was insane: it sounded like these guys were right outside the window, but, since we were on the 2nd floor, unless they were levitating and invisible... Anyhow, when I called the front desk I was told somebody was above us; said they'd call. We heard the phone ringing... Did they clam up? Furgeddaboutit!!! Whomever they were , someone they knew was "the salt of the earth." Well isn't that special! Now shut the (deleted explicative) up! Tried the old heater-for-white-noise trick, but THAT worked too well, so I had to settle for the AC on the "warmest" setting. At least they had a decent layering of comforters and blankets. Okay, the staff was friendly, the breakfast was passable, and nobody broke into the car. Still, the 4th floor's closed for renovations. Now there's an idea ... read more

We stayed here on a trip up north to visit family and had a great experience. We got the Jacuzzi suite which I did not even realize the hotel offered but it has a large 2 person Jacuzzi tub in the room. We received excellent service and they even had towels in the shape of swans waiting for us when we returned on the bed. It was actually pretty romantic which sounds funny when you say you stayed at a Comfort Inn but I have never been to one like this nor stayed in a Jacuzzi room. We did not wake up in time to try the breakfast either morning but they did offer a free breakfast. Place was very clean, had free wifi and the staff seemed very friendly. Will definitely stay here again the next time we come up. read more

This place is in serious need of updates. Rooms are musty smelling. Real sketchy 'hood. Good for a quick stop if you are too drunk to drive or about to have a seizure. Overall not great. I was greeted nicely by a nice girl at the desk. Won't be staying here again. Even if they make significant upgrades, this place is too sketchy. Just called for a 3rd towel. Answer: come on down to get one. We can't leave the front desk. Really? read more

Very difficult to find using navigation (it's at the back of a strip center, not visible from the road) and not worth the effort. Avoid it unless you have no other options. read more

I read all the online reviews on this hotel before made my reservation and I was a bit apprehensive. There were a lot of negative reviews but because of the price and location near my niece's school, Lafayette college, I decided to give it a try anyway. Once I arrived, the front desk clerk was very friendly. I explained to her that I seen a lot of negative reviews on this hotel and would like to see my room before I check in. She understood, gave me a key and I went to inspect my room (#307). Once I opened the door I was pleasantly surprised! The room was very clean (nothing like what I expected after reading reviews), king size bed was extremely comfortable, best sleep ever! Yes the hallway carpet in hotel was dingy/dirty and the hotel could use some remolding but for the location and price, I would definitely recommend this hotel and give it a 3 1/2 star rating. read more

Nice friendly staff.Stayed 2 nights for a Buick club meet. Average free(stress free) breakfast. Clean smallish sized rooms. Did not like the pillows. Wife said they were like marshmellows,I agree. Now the weird thing. This property is buried behind a strip mall and a closed restaurant. For the life of me I can't figure why it was built here. Better signage would also help. Plenty of family restaurants nearly. Anyway that said I'd recommend the place. Just keep looking,It's there!. read more

I have stayed here for four nights and the water is consistently in between luke warm and hot, at all times of the day. When I pay for a room I want a long hot shower. This is a huge minus for me. I wouldn't stay here again. On top of that I woke up to police banging on my door because some trucker raped a prostitute in the hall across from me. read more

Hotel is def completely outdated. Bathroom looks beat up and old, rooms are pretty small and the view out our window... well was gruesome :/ I will post a pic. Only reason for two stars is the staff was nice and the continental breakfast was edible. read more

Quality Inn - View from room 209 - Hotels Near Me - Easton, Pennsylvania

Nice atmosphere, clean facilities, and pleasant staff. The tacos are a MUST try, I had the fish tacos and (insert Homer Simpson drool sound here) the loaded fries...so good!! read more

DO NOT !! I REPEAT DO NOT BOOK HERE!!!! Also I was told I couldn't speak to the The General Manager be she Has COVID-19! Staff and management should be checked & the facility should be cleaned way better ! The staff is extremely rude and racist! I was harassed out of my room & then accused of smoking. The whole hotel smells like smoke. The manager Nancy pretending to be housekeeping knocked on the door several times & had the front desk attendant call the room rushing us out! Once out the room Nancy rummaged through our outside trash bags left in the trash can of the hotel and found an old broken cigarette in the bag & used that to remove us from the hotel! She also tried to charge us for a 2nd day that I prepaid for although we did not use the room. I tried to explain our side and where the bag came from but she just wanted us gone at that. After reading and reviewing the site unfortunately I am not the only on that has been threw this . Also serval reviews and complaints on the site about the rooms already smelling of smoke & them trying to charge for it ! I feel this is a scam to make money because the hotel does not seem to have very much traffic! read more

DO NOT STAY HERE!! Staff is incredibly rude and unhelpful. I had the unpleasant experience of dealing with the General Manager of this location, and she was so nasty and could not care less about us as a customer. She clearly does not care about her job, and it shows in how the hotel was run. Please, consider staying anywhere else! read more

The room was nice. The hallways smelled like marijuana. Our security deposit was kept because they claimed we smoked in the room, which in fact we did not. I would tell anyone to keep their money and find someplace way better unless you don't mind being called a liar or stolen from. read more

Everything I expected. Was able to check in at 1:45am, free breakfast, free WiFi. The rooms were very clean & quiet and the a/c worked perfect. Location is perfect; if your driving a uhaul a location is right next door, tons of places to eat walking distance, safe neighbor hood, & gym on the third floor. Very friendly and nice staff. Price was excellent for what you get. If I'm in need of a hotel in the area again, I will be going back here read more

Had no issues with our room. The free breakfast was exceptional as far as free motel breakfasts go. Conveniently located next to small shopping center with lots of fast food and diners. read more

Overall, this hotel was clean, quiet, and comfortable. Check-in was easy, although it is weird that they charge $100 extra to your card for incidentals. The charge did come off a few days later, but I have never had a hotel do that, even other Quality Inns. Comfortable and clean beds, noisy air conditioner, good breakfast. They have scrambled eggs and sausage in addition to typical continental breakfast. They also have good restaurants nearby. My children really wished they had a pool. The only negative would be that they have no entrance directly to this hotel. You have to drive into a strip mall parking lot, behind a restaurant, and then you get to the hotel, which can be very hard to find at night. Overall a good hotel that I would stay at again is I were in the area. read more

overall not a bad place to stay. If you want to stay here reserve a double room in the back. the rooms in the front are all king size single bed and face the highway and do have a lot of truck traffic noise. Room was very neat and clean. Front desk persons were friendly. read more

Worst hotel I've ever stayed at. Came in on a late flight from Los Angeles, expecting I'd be able to pay extra for a late checkout due to being 3 hrs behind on sleep and they wouldn't allow it. When I told them I wasn't able to sleep because they had my room right across from the floors elevator, and tthe walls were paper thin and I could hear every time someone used the restroom as if the main water line was underneath my room. Avoid this place. read more

My husband and I needed a place to stay in my hometown due to the sudden death of my brother. My mother lives literally a block away and this hotel is very convenient. Because our plans were up in the air a bit due to her grieving and us figuring out how long we needed to stay, the first morning after our 2 night reservation we asked to extend a day. This was also after paying an additional night for early check in. You could say we would be ideal customers because, cha ching, we kept staying and paying! The first extension we asked for around 10AM. No problem, they needed a credit card and ID from me. The second day that we needed an extension, note I was sick as a dog and in the room, my husband first told housekeeping prior to 11 that we wanted to extend and then went out to talk to them about it at the front desk. Also, as I have said, we have been paying, barely eating breakfast there, being considerate to housekeeping (they rock by the way). Anyway, according to my husband the front desk worker was very demanding and gave him an attitude about just having to go me and/or get my ID and credit card. He did not call her names, raise his voice or was disparaging. This attitude was after the house keeper said, "No problem, take your time," referring to getting to the front desk. I have worked in customer service and I know sometimes you need to accept that the customer is going to be "off" certain days or they could be going through a emotion, and the front desk worker was very demanding after we had been very nice and paid for 4 nights! I believe at the point of saying to my husband, "You need to get the MATCHING ID and credit card now!" it was 11:15! I have stayed at countless hotels where you can just call and say, "Hey, can we extend?" "Sure, no problem!" Or she could have said, "If you want it in your name, can you book online?" Anything. But we were kicked out LITERALLY in the pouring rain. Completely unacceptable. I went out from the room and brought her what she needed, I immediately said, "I'm sorry, I'm sick, I slept in a bit," and she said, "My manager says you cannot stay here." She then told me that "this has happened twice," and I am thinking she just has issues with men because when I went up to her yesterday to extend prior to 11 it was no problem. If they had access to my credit card, they could have simply called me OR just incurred the fees of staying and not checking out. So why did she feel the need to create a fake argument with my husband over the basic booking process? I am currently going to try to reach Quality Inn corporate, Priceline, etc. Based on other reviews the manager has a horrible attitude towards paying customers. read more

Our room is very nice. GREAT shower very powerful. Comfortable bed. But don't rely on gps if tells to take Lawnherst. It takes you through a neighborhood and to the back of the place with NO back entrance! read more

Almost impossible to find. When I commented to the desk clerk she said well you should have booked through the Choice Hotels website. I said I'm a Gold Member and I did, didn't seem to matter. At the entrance the chairs in the lobby are absolutely filthy, and that's your first impression. I was not happy with the room. It appears they tried to include the choice hotel amenities, however I just couldn't get past the dingy carpet in the hall and room. I just couldn't bring myself to use the bathtub. Just think twice before staying here, we were on a six day trip stayed Choice properties everywhere and this one was just unreal! read more

Stayed here for 1 night, visiting my daughter at Lafayette College. Check in was relatively smooth and quick should've known it was a little to easy. Get to my room which was okay. No sooner than I put the room key down I get a alert from AMEX that there were multiple charges on my card for the same establishment. I was told at the front desk that there would be an extra hold of $100 for incidentals but when I check my bill there were two charges one for $100 and the other for $202.41. Mind you the room was only $93.00 for the night. Then the next morning AMEX alerts me to a 3rd charge of $102.41 which should be the original charge. All in all this hotel has accessed my card three times for a total of $404.82 for a room that only cost $93. Will not be staying here again. When I spoke to the person at the front desk his response was I don't know why that happened; sometimes it does and sometimes it doesn't. But the extra charges will eventually drop off. Eventually??? Not cool. Won't stay here again. Either they need to fix there system or get new employees who actually know what they are doing... read more

My husband and I booked two rooms for June 30th to July 1, 2018, as I was scheduled to be in the area for a business dinner. A few hours after checking in we realized there were no bath towels. When we called the front desk an ignorant girl named Mercedez answered the phone with a billigerent and indifferent attitude. She refused to look us up in the computer and told us that we would have to come to the front desk for towels as well as to bring down any soiled towels. We attempted to explain that we had no soiled towels as none were in the room upon our arrival. Mercedez was loud and obnoxious. We went to the front desk where Mercedez continued with her unprofessional attitude and became even more verbally abrasive. Moreover, her body language of raising her arms and pointing toward our faces was shocking as she is in a customer service position. At that point, I requested to speak to a manager and was told there was no manager on site. I requested that a manager be reached via phone. Mercedez allegedly made several calls to a manager who was "not picking up" their phone. Mercedez was still acting irate to the point where her co-worker had to put her in a room adjacent to the office, put a chair in front of her, and locked the door. I requested to leave to hotel and be charged for the time I spent there thus far. The other clerk stated that she would call the manager and took my cell number for a return call. I never received a phone call from the mamager. The next morning our toilet got stopped up. When we called the front desk we were advised that we would have to come to front desk to retrieve a plunger and plunge the toilet ourselves. Upon checkout I spoke with another clerk at the front desk who was unaware of the previous day's incident. She also took my name and cell number as I requested a return call from a manager. Tomorrow will make one week from the date of the incident and I still have not received a phone call. Very unprofessional. I have never experienced such poor customer service in my life. Please do yourself a favor and spend your hard earned money somewhere else. read more

DO NOT STAY HERE. Entire hotel smells like cigarettes and mold. If you have no other choice, make sure they don't put you in room 412. It's the smallest room in the hotel, barely bigger than the bed itself. As a matter of fact, the same exact space on another floor is where they keep the ice machine! The room has no closet, no counter in the bathroom, one small mirror and there was hair all over the extremely tiny sink. The maid even admitted that the room is hard to clean because of its small size and awkward layout. Front desk staff were well meaning, but managers were snarky and rude. Treadmill broke down in the middle of my workout after only about 15 minutes. Was never able to connect to the Wi-fi. Because of the hotel's dishonest practice in not telling customers about the true features (or lack thereof) I was able to get a partial refund from the corporate office. I don't even care about the money though, I was in town for a wedding and my long weekend was ruined because of this place. Learn from my mistake and STAY AWAY. read more

This hotel was a monstrosity! The hallway carpets and room smelled like mildew and wet cigarettes. When inspecting the room apon arrival, there were food condiment packets under the table and there were light brown " coffee like" spots on the comforter. Apon checking out the staff refused to return my cash deposit of $100. Claiming that I had smoked in the room which was impossible due to the simple fact that I don't smoke! The GM was rude and had absolutely no people retention or grammar skills, claimed there was pieces of a cigarette on the bathroom floor, which again is not possible. And she also said that it smelled too much like hairspray and perfume which indicated that I was attempting to mask a smoke odor. My argument to her was that another posibility would be the fact that I use soap and perfume when I am getting ready during my morning regimen. The service is absolutely uneducated unprofessional and very rude, and the entire Hotel reeks of mildew and cigarette smoke so it's almost an impossibility to blame a single individual for smoking in their room. I am still very upset and contacting corporate in hopes that they will refund my money without a legal action. In the meantime I am posting on every review website and every local paper blog because I have heard that this is normal practice at the Quality Inn so that housekeeping can take patrons hard-earned cash. All of the staff there was mediocre and should be ashamed of themselves. And the housekeeping should be fired restaffed and start fresh. Horrible experience read more

I was visiting my family in PA, and decided to visit this hotel since it was close by and the drive was convenient. Nonetheless, not only am I disgusted, I am extremely upset with the format that the staff treats their guest. My nephew urinated on the bed. I went downstairs before leaving this morning and requested if the room could be cleaned. The front desk girl said that everything will be handled, and to not worry. I returned at 11:05pm to a room that reeked urine and a soaked bed. I went downstairs and spoke with the front desk worker, Rebecca, I explained to her my situation and she rolled her eyes and walked away. She then returned and stated with a horrendous attitude the "MD said your requested to not have your room cleaned all three times she knocked." -How could I possibly request that if I wasn't there the whole day? -she then told me "You can take some new sheets and you can handle the situtaion by replacing the wet sheets." In addition, her coworker, Shawn, also chimed in to say that "there is nothing they could do, if we had any problems we could take the sheets and wait for a manager in the morning." -Therefore I had to change soaking wet sheets and sleep in room that smelled like urine. I would never recommended this establishment to anyone. I was shocked at how rude and nasty the workers were!!!! I will warn everyone to stay as far as possible from this place, never again! read more

Amazing Stay !!!!I Was Out Of Town And Stayed Here For 3 Days. The Room Was Nice And Really Clean, The Housekeepers Were Really Nice And Friendly. The Young Lady At The Front Desk Jennellie Was Extreamly Helpful ! She Helped Us Out With Directions And Was Really Sweet And Patient. She Should Get Promoted. The Breakfast Girl Wasn't Really On Top Of Things Had To Keep Letting Her Know Things Were Running Out. Other Than That Overall It Was A Great Stay And I Highly Recommend Staying Here. read more

NEVER STAY HERE AGAIN!!!!! I had a question about the money that was taken out of my acc for the room and deposit . I switched cards when I got here and I asked when will the money go back to my account t . The RUDE girl that worked the front desk didn't know so I asked her how can we find out ... she said to the other guy that was helping me " he can call from his phone " meaning mine ... at that point I was pissed off even more. I then said NO we can call from your phone . She then said to me . These are for business purposes... I told her " this is business. Then the guy got the general manager on the phone . As soon as I got on the phone with her started rambling off what will happen . When I asked her if she could call me on my cell cause I'm having a problem With one of her employees she said she will be in at 9 am the following . She didn't let me get a word in . NEWS FLASH if you have an upset guest it's your job to find out what the problem is and resolve it right there and then. The only person that was helpful was the customer service rep... read more

This is a good hotel to stay at. It was quiet, safe, clean, and convenient. What more do you need?