Disappointing stay -- needs serious updates and better maintenance Have you heard of 'shabby chic'? Well Quality Inn Ledgewood--Dover is most definitely 'shabby dilapidated'. I recently made a mistake and booked this hotel again. It was a last-minute emergency trip back to New Jersey, and I figured how much worse could this hotel have possibly gotten in three years. I stayed several nights at the Quality Inn Ledgewood - Dover and left frustrated. The building and rooms are clearly dilapidated and badly overdue for upgrades. * Cleanliness: The carpet and upholstery looked stained and worn. I found dust and grime on surfaces and in corners; the bathroom grout was discolored. It felt poorly cleaned between guests. * Room condition: Fixtures were loose, paint was peeling, gaps between where wall meets ceiling. * The whole place, but especially the areas where the rooms are, smell damp, musty, and of a combination of cigarettes and marijuana. The room I was in even had a store-bought air freshener plug-in. So, they are obviously aware of this problem. The air freshener was not enough to mask the smell that permeated from hallway into rooms. * Attempts at renovating indicate rush jobs and poor craftmanship. For example, shower walls looked like they were thrown up without any care and loose faucets. Maintenance to toilet reflects unsightly patching of floor. * The first room 222 I stayed in had a trickle of water coming out of the shower head because the tube spout diverter is problematic and the water selector handle kept falling off. The room was plugged in to its wall jack but had to dial tone. * The second room they put me in was 211 wasn't much better. However, the water selector and tube spout diverter worked good enough to get decent water flow to the shower head. * In room 211 the sink faucet handle is loose and the valve stem leaks when you try to get hot water. * The beds are uncomfortable and pillows are so soft that you wake with a kinked neck. * Outdated amenities: The TV was an older model with limited channels. * The advertised breakfast was minimal and low quality, salty omelettes and watered down juice. * Children were running down hallway in the middle of the night, and loud music from rooms. * Value: Given the condition and lack of functioning amenities, this felt like poor value even at a low rate. * The refrigerator and microwave in both rooms worked. However, they're plugged into a power strip. Lighting is dim and outdated. * I wouldn't recommend this property until major cleaning, updates and repairs are completed. Owners do not invest any money in the maintenance and renovations of this hotel. If you need a budget stay in the area, consider other nearby options with better recent reviews. read more

Quality Inn Ledgewood - Dover - Washing machine main drain is clogged. - Hotels Near Me - Ledgewood, New Jersey

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Still no response from this nasty Hotel. Therefor im going to call the health inspection department and file a claim with Better Business Bureau also get legal help. These people have to be held accountable for the non response to the multi nasty bed bug bites and nasty water stained room and for having to sit for 5 hrs in the lobby that had no Night manager to offer us another room. We're also going to post on FB, IG and multi Choice Hotel email Im pretty furious at this point !!! read more

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The musty smell in the room are suffocating! Turned in the A/c it was worse the fumes coming out and I couldn't turn it off. The stench stood on my clothes and made my father and I sick! No hot water for 2 hrs after arriving. The gentleman at the desk told to take it up the manager when she got in read more

The room is greatly disappointing. The service in the lobby is poor and uncaring.The pictures on their site are really misleading. The room is dark and ugly. It is not a place I would want to stay. The room doesn't have lamps like their picture. It looks old and outdated read more

Quality Inn Ledgewood - Dover - The room and hotel is greatly disappointing.The room is dark colors and ugly completely differentt than the online pictuures. - Hotels Near Me - Ledgewood, New Jersey

We needed a place to stay and saw the sign on the highway so we pulled over since it was getting late. A little difficult to get to and if it wasn't so late, we probably would've just turned around after arriving in the parking lot. The price was decent. The first room we were assigned smelled like cigarette smoke and the second one must've had a cat staying previously because my allergies turned on as soon as we walked in. There are multiple signs stating that it is not a pet friendly hotel, and that there is a substantial fine for smoking in rooms. Obviously not enforced. Overall, the room was clean, although the furniture was very dated. The beds were very comfortable. The exterior doors to the building could not be secure and at 7am I saw a homeless man drinking next to my vehicle. Breakfast was on the low end of mediocre and not worth the calories. In a pinch, it'll do but if you have an option look elsewhere read more

This place is horrible! Stay away!! The only thing that I liked was the heated bathroom. The sheets and the towels were stained. The room looked and smelled like it was in a flood. The walls and floors were disgusting. The tv was the size of my iPhone. No wonder it only has 2 stars. Never again! read more

Horrible experience at this hotel. The overall first impression was that the place is just dingy. That was an underestimate. My room was flat out dirty and run down. Corners were not vacuumed, carpet seams showing. The bathroom had a new tub liner and it was clear that some work had been done, but there were holes where the door transition and frame came together. When I pulled the shower curtain to take a shower a cockroach fell on me. Reaction at the front desk (after waiting for several minutes for him to get off his personal phone call) was "I'll let the maintenance guy know". Zero courtesy. It's not that I expect the front desk guy to actually do something, but a friendly word wouldn't have hurt. I am just disgusted. I am in the area every few weeks. I will not ever stay here again - ever! read more

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Price was good. Stay was not. External Issues: Pool was closed (despite not saying anything when booking). Other exit doors wouldn't tightly close, leaving the risk of anyone being able to get into the hallways. Rusty handrails. Crumbling stairs. Water dripping from room, where it shouldn't be. Room Issues: Smelled like mildew. Water stains on ceiling. Toilet extremely low to the ground, small. Shower was stained, dirty. 3 pillows for 2 people on King Size bed. Temperature control was bad, AC wouldn't work unless it was set to extremely cold, then it was too cold. Annoying noises throughout the night. Breakfast was not continental. Hotel is in need of major overhaul. It is quite dated. Communication of ongoing pool maintenance would have prevented me from staying here. read more

I am disappointed that I have to give them a star. We stayed for 2 days Friday & Saturday. The room smelled like cigarettes, the vent in the bathroom sounds like a motor ready to break, the water pressure in the shower horrible, the ac barely worked, had it at 66 degrees and the room was not cold. On Saturday night was not able to sleep, because the hotel hosted a party and played loud music until 2am. The front desk staff in the am, rude, no customer service, hotel keys had to be reissued because they stopped working. We asked for a pillow an extra blanket and was delivered to the room by a female and a security guard, now, that scared me because it showed me that the hotel does not trust their female employees to walk by themselves to deliver what was needed in the room. Then my son gets ready to use the sofabed to sleep and the mattress was tied with metal wires, for the guest not to use it. The entire hotel is dirty, carpet is filthy, the hallway is dark not enough lighting, the room we stayed has an old ac unit and bathroom vent is super loud and no elevator. The iron is attached to the iron board and you have no room to iron your cloth, very ghetto. It was a horrible experience. read more

An alright place for an alright price. The beds were really comfy, the breakfast was OK (at least compared to other places I've been), and people working here are friendly and service minded. Our room had a TV, air conditioning, a microwave and a fridge. read more

Quality Inn Ledgewood - Dover - A normal room, two queen beds - Hotels Near Me - Ledgewood, New Jersey

Room needed TLC. Short wall paper and leaky faucet. Breakfast was free And standards stuff. No waffle syrup. Things were running out and it needed better monitoring. Price was fair and accessibility good. Good for pets but no poop bags in dog walking area. read more

Hmm, let me think can I rate 0 stars because that's what this place gets. It will only Let me do the review if I give it a star, believe me it doesn't deserve even one star. First Time booking at a Quality Inn and last time everrrrrrr!!!! The pictures lie, they're catfishing you with this place. The pool is there but I didn't even take my kids in, this place is sketchy as hell. Paint chipping, smells like mold, must. Beware this place as soon as you walk in smells musty, moldy, like cigarettes. When I got to our "non- smoking floor" it smelled of something I couldn't put my finger on right away it was sweet and musty. The room smelled moldy and off. Tje sink leaks in the bathroom. The ac took a bit to work and then it made noises all night like it was crapping out. We went to lay down and shut the lights and saw something run on the dresser by the tv. We turned the lights on and it was a roach, yes a roach. I will never book this place,disgusting. I realized after that the smell of the room was roach bombs. They must have been bombing the floor or rooms. I then looked around the room and saw there dead roaches on the side of the mini fridge. I spent 135 for one night and I could have added another 50 for way better hotel. Next time I will pay the extra 50 even 100 or more to get better quality. Only reason why I booked it was so close to my cousins house I was visiting. I couldn't even sleep. I kept waking up to look and see if I had roaches crawling around us. So gross!! It was too late to book another hotel. I had already paid and I doubt they would have reimbursed me. I didn't even stay for breakfast ,because no thanks hotel so gross. I packed as soon as we woke up to high tail it out of there as soon as possible. I'm glad it was for only one night, DO NOT BOOK THIS CRAPHOLE....... read more

Evacuated from our home in the middle of the night because of carbon minoxide this Quality Inn took us in with our dog. The following night we found ourselves back because the furnace was not heating and a pipe burst. The man remembered us and even gave us our same room. The morning attendant inquired kindly about our predicament and wished us well. We are very grateful for their pets welcome policy. read more

Terrible. First room smelled like mold as soon as I walked in. Then there were dead bugs. So they switched our room. About 2 hours into our stay, roaches! Just walking across the furniture. We started looking near the fridge and behind tv and there were numerous roach traps. We quickly packed and got the hell out of there. At the counter I explained the issue and why we were leaving. He looked at me like I was crazy. When speaking to a manager the next morning on the phone, who was very nice, she said it was an ongoing problem. Shut the place down and bomb for roaches!! Besides that issue, the hotel was run down, had a smell and was just unclean all around. I hope they can take care of these issues. Years ago this was a nice hotel. read more

They lost two people's reservations. They assigned us the wrong room. One room had a broken a/c unit. Another had bugs. Never again.

Stayed here for one night at the end of a vacation. For various reasons this was the best option in the area. Was clean and updated- we did have a non smoking room that smelled terribly like a smoking room but that didn't bother us. Breakfast was more than adequate to get us going on the road - I would stay here again. read more

Hotel seems clean, no elevator from what I can see. The bed is very very uncomfortable. The pillows look like baby pillows because they are so small. The cable that comes in the room is optimum which is good but the only had HBO but didn't have all the regular networks, like the ID channel etc. The continental breakfast was the same as any other nothing really to eat, all the few options: fake eggs, sausage, stale muffins etc, 2 kinds of cereal, waffle maker, and juice. The AC/heater unit was horrible. I set it at 68 degrees but only by the unit was where you can feel it. I had it on high but it was blowing very light air out. I will most likely not stay here again read more

This is one of the worst inns I've ever been to. They mixed up our rooms, had a broken air-conditioning, moved us to a room with bugs and then had us move again. If we weren't here with a wedding group we would have left immediately. Quality Inn offers nothing close to quality. Spend your money somewhere else. read more

Have stayed here for family functions in the area. Breakfast buffet is convenient and accomodating. Staff very friendly and service minded. Ample parking and quiet for sleeping. Smoking area rooms not the cleanest or best kept but the non smoking rooms very clean from what I have seen. read more

this place is absolutely disgusting i woke up and there was bugs in my room, worst experience ever at a hotel. and they dont want to return my whole refund instead they want to give me 50% back do not stay here! read more

Rude staff, smelly room, cigarette burns in the bedspread, trash not emptied, mildew. Asked front desk for a different room, they refused. So much for the 100% guarantee. THE WORST. STAY AWAY. read more