Choice Hotels gem with quality. Quiet, strong WiFi, & smoking outside is OK. Huge breakfast bar with the actual cook was great. read more

I would like to start by saying that I have given this hotel a ton of business over the years. Like, I've stayed here ten times. I've been quite loyal to them, going anytime I had to vacate my house for house work, busted well (water source), fire evacs, power outages.. I had a two week stay 3 years ago when my well pump ceased. Anywho my review: so two years ago (2023) I went and noticed a strong gas smell at the gas main/lines outside attached to bldg #5. I tried to ignore it..well two years later, two nights ago I check in at night and get put right back at bldg #5. I smelled the exact same natural gas smell permeating the walkway and hovering the gas main/lines attached to the housekeepers closet (same as last time) at bldg #5!!! I was so mad they had done nothing to fix their apparent gas leak. By the way the lines were punched through holes in the wall rudimentary style looking like rats chewed the holes for the openings into the housekeepers closet. I went into my room in bldg #5 and it smelled so bad..it actually smelled like fish..the whole room and bathroom..I realized what it smelled like besides fish was the aftermath of flooding a wet moldy fishy smell like that room had flooded prior, and then dried, improperly without restoration or renovation..I was grossed out by the smell and between that and the gas smell I decided to check two other bldgs before leaving and cancelling my reservation. I went into bldg number 4 and 6.. both hallways smelled of vomit and various cooking smells combined. Six was so ghastly of vomit and cooking smells and vile I was dry heaving and sped walked out. Between the gas leak and ghastly smells and my room most likely having flooded not so long ago esp with the frequent rains Sonoma county has been having the last four months I did check out..when I told front desk guy he didn't give 2 sh***s and denied any knowledge of gas leaks refusing to acknowledge my warnings of it. Then said they'd tell maintenance in the morning. With that level of non-challant I reported it to 911 that night. Save your money and life and go anywhere else in Petaluma. read more

My husband and I loved our stay at this hotel. 100% recommend it. The staff were over the top one for one... GREAT. Everything about the experience was top of the line, the size of the room was perfect, you usually can park right in front of your room and by including the full breakfast we were off to a perfect start each day. I want to thank the staff and owners for a doing such a great job read more

Vanessa at the front desk was so much help with my early check in! Very considerate and kind! Thank you! Will be looking here again because of her hospitality. read more

This was honestly probably one of the worst hotel rooms I have stayed in. I paid far too much for this reservation. The smell in the hallways was horrible, stained carpets, paint chipping and holes in the wall in the room. The outside of the property smelled like human waste and it seemed to make it smell on the inside as well. For some reason I was given a handicapped accessible room so when the shower was turned on it made the entire bathroom floor wet. I think you will get a lot more if you stay at the Motel 6 down the road. I will not be staying here again, especially at that cost. read more

Well I could have given Quality Inn Petaluma-Sonoma 3 stars because my room itself appeared to look clean its just the staff have no regard for your "Quality" of your stay. For instance... house keeping walking up and down the hallway with their walkie talkies on full blast at 7:45-8:00 in the morning then knocking on your door at 0900 AM just to see if you needed housekeeping... Check out is at noon so they intentionally wake you up to assure you get out in time. I would think the prime directive for the hotel business is not to disturb your guests but thats lost on these people. read more

Usual place for us to stay in Petaluma when we visit family. Decent accommodations. Price comes with breakfast but if you stay there often enough, it gets old very quickly since the choices NEVER change. read more

Wow my name is Sean D I stayed there never again. I forgot my silk chinese robe house keeping kept it. When I called the manager told me it was not there. My mother gave this to me when she had cancer it was a gift from her my family goes back 100 years in sonoma County I will tell all my frends and famely to stay away Never again. Sean Dower read more

Um I would not recommend this place at all. First of all when you walk in your greeted by homeless people, people in vans etc. Then you get the wonderful smell of butt walking in the hallways. Not to mention the half used toilet paper roll and unclean coffee machine. But let's make this experience even better, while I'm "relaxing" THE AIR CONDITIONING FALLS OF THE WALL , NOT TO MENTION THE FILTER WAS Disgusting. Please do not stay here if you are looking for a semi decent hotel. This place is not for families or anything. Very nice lady at the desk though. read more

Quality Inn Petaluma - Sonoma - Nasty - Hotels Near Me - Petaluma, California

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I've stayed at other Quality Inns so I felt comfortable booking this one in Petaluma. I had an out of town guest fly up from San Diego. With my ex-wife occupying the extra bed downstairs, I chose to get 2 queen beds at Quality Inn. We were attending the Nike SF-88 event in the Marin headlands the next day. Nike SF-88 is the only working missile site that is intact after the cold war. I got a AAA discount so that was descent. The room was clean and descent sized. The flat screen TV could have been larger but it was ok. The front desk was responsive when we couldn't get the air conditioner to turn on. Turns out there's a wall thermostat that overrode the wall mounted air conditioner...lol. Shower was fantastic and put out a huge volume of water, not like some of the hotels/motels I've stayed at that put out a trickle due to shower head restrictors. The bed was firm and very comfortable as I prefer firm mattresses. All Quality Inns have a free hot breakfast. I went at 8:30 am and it was packed. There was no way I was going to wait at the hot waffle line so I got some hot "scrambled" eggs and sausage. I tried to toast a slice of bread but the toaster didn't work. I asked the lady working the breakfast area and she ignored me. She probably didn't speak English. Oh well. There was no place to sit down so I took my breakfast back to the room. My friend from San Diego was in the Army after we attended high school and he got up at 4:30 am and had breakfast at 0600 (military time). So he had no issues with table seating. I would recommend this Quality Inn even with the breakfast challenges. read more

Do not stay here! I repeat, DO NOT STAY HERE.! Well unless you wanted to be under minded and disrespected by the Manager Richard Papera. He's blatantly rude, condescending, and has the worst managerial skills ever! What ever happened to treating your guests with respect and chivalry? I guess that goes out the window if your dealing with this place, such a poor choice of management. I say this with all due respect to THE LOK GROUP. I am a diamond elite through choice, a member of this beautiful community now. Who also believes in helping one another when in need and treating others with respect. I'm sure you guys know and it's probably not your first complaint about RICHARD PAPERA. Ive read his long rap sheet, (thanks Google) throughout his managerial profession and seems he's done this quite a few times at different hotels and has been fired.! What will you do???????? On a good note the cleaning people and maintenance people are friendly and helpful. Well that is if Richard isn't around seems like they're not allowed to talk to guest when he's around. So sad. As a great customer and member of this community help removing people like Richard Papera and bring in some Real Genuine helpful person. positions like this where everyday people like you and me can receive a genuine greeting and is a situation arises he doesn't put blame and disrespects YOU and YOUR WIFE... good day read more

I wanted to rate this motel 4/5 stars originally. Because this is a decent motel for people like us, who traveled for 13 hours with no stop, and all we needed just a clean room with shower and nice bed. The room has everything: iron, iron desk, fan, shampoo/conditioner/cream. Lots of towels, bridge, coffee machine, fridge, safe. What else do you need for simple stay? Plus, very nice breakfast with lots of options to eat (unless you are vegetarian)!!! Maids and customers desk people were polite and friendly. I only did not like carpet and old looking chair I didn't want to sit in.... These things always make me feel uncomfortable and dirty feeling. Owners should consider putting some easy to clean floors, like laminate/concrete, etc. Carpet is not safe! Anyway, OPS. See pic what I saw just before we left. That stain on the pillow made me feel we slept on dirty bedding. I don't know what the hell this bug is, it was just on the pillow. Plus, after staying at another hotel next day, I can say that bed in this room was not too comfortable. I will not stay in this motel again because of it. read more

Quality Inn Petaluma - Sonoma - Hotels Near Me - Petaluma, California

Today i got all my tools stolen from our work truck, at the Quality Inn Parking lot, i was denied access to video by front desk employees. Too many cars and people can just drive by the parking lot with no restrictions whatsoever . read more

My wife has chemical and fragrance sensitivities. We have had no issues staying at other Quality inn hotels in the past. This one was beyond bad. The moment we entered the hall to our room, the fragrance (Fabreeze?) hit her very hard. Once we entered our room it was worse. The strong smell of fragrance was in the curtains, on the furniture etc. Were they trying to hide something? We were allowed to try another room (2 other rooms) and it was the same. Obviously something used by the cleaning crew. We had to go to Home Depot and purchase an air purifier for the night. We were booked for a two night stay but left to find another hotel in the area. The woman at the desk was wonderful and very sympathetic. She let us check a couple of other rooms but they were all just as bad. read more

The manager is terrible I won't be staying here ever again after being asked to leave for made up reasons. Not cool. read more

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The customer service reservation center is the worst I've ever seen. I called back to ask a question about my reservation, and I was placed on hod for almost 10 minutes. When I called back, I was placed on hold for another 30 minutes by the auto response. When I decided to request a call back, the call back came immediately just place me on hold yet again for another 30 minutes. The person that finally answered the phone was obviously lost. I requested to speak to her manager, and she placed me on hold for yet another 15 minutes until I finally hung up. I have worked and still work in customer service for many years. I have also trained my staff on how to handle customers. This was unbelievable. I will never, ever request a room through your desk again! Period! read more

Terrible customer service. Their website and hotels.com said they allow pets. Upon check in, they said that do not allow pets. Since we had our one dog, we were unable to stay there. Hotels.com said they need to get in touch with the hotel to confirm. No one would answer and you can't get through to the front desk. I finally got in touch with the reservation line and the lady confirmed no pets. I asked her for a simple email stating this. She said I can't do that. She was not helpful at all. All I needed was confirmation from them and she couldn't do that. It even says they are pet friendly on google maps. So they messed up and are not willing to help read more

Quality Inn Petaluma - Sonoma - Says pet friendly, but is not. - Hotels Near Me - Petaluma, California

Mary Ann Russo is the assistant general manager and was absolutely wonderful! She allowed us to check in early on a busy Friday and was very concise and clear with all of her instructions. She was a joy at the front desk and even upgraded our room for us without any additional charges. Thank you! read more

This hotel is a pretty damn good deal for the Wine Country. It's not romantic but on a budget, it was a great pick for a weekend girls trip with my sister and mom. We found this deal on a Groupon, a hotel that is not far from Sonoma, Napa, Calistoga and all the beauty of Wine Country. So it's a budget hotel, yet they have a pool, Jacuzzi, free continental breakfast, and wifi. There was a gym, yet it was under construction during the time. My mom and I decided on a morning walk instead which was nice and quiet. read more

Stay here if you enjoy sleeping with DOZENS of flies in your room!! If I could give 0 stars I would! I stayed here in October and arrived late in the evening. When my boyfriend and I opened the door there were flies buzzing everywhere!! I called down for another room and was told there were none. Then I asked if maintenance could come and kill the flies. The check in clerk came with a broken ghetto fly swatter and began her feeble attempt at killing flies (she killed 5) then reluctantly left us with the fly swatter. (We killed 22) Thanks. In the morning I left very early so there was no manager. The peace offering from the morning clerk: $10 off my room. Boo!! They told me, "we are so close to farm land, so we have flies". No thanks. Oh, and the furniture is covered in stains.. Nice. read more

Quality Inn Petaluma - Sonoma - The fly swatter I was provided. - Hotels Near Me - Petaluma, California

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Reservations were made for a business function at a close-by winery. We arrived. The location is right off the freeway, so getting lost is really not an option. Food and Starbucks are across the street. Check-in was a cinch. The room was pretty large and clean. There was room enough to run from the door to the bathroom. The shower is large, bed comfy and warm. The room had no smell. No smell at all. Crisp air. The air outside smelled like cow poo, but given our surroundings (ranches, farms, etc.), it's forgivable. Let me stretch the fact that the accommodations were comfortable before I share the reason why I'll always remember this place. We had the air on while we slept. We were awakened by banging, rattling and popping of the heat/AC unit. We had no idea what the hell was going on, but I can tell you that at 2:44am, I can move away from danger like a ninja. The husband turned off the unit and took a few seconds to figure out what just happened. Then, we laughed. Kept the unit off and went back to bed. Checkout was very quick. We didn't use any of the other amenities. Just a room with a bed and shower. Oh, yeah! The coffeemaker was too cute! I want one! The coffee pods included ground coffee in a tea-sized bag and a little filter. All I did was slide the whole thing into the slot, poured a cup of water and start it. You use the the coffee cups already provided with the room. It's perfect! Coffee was decent and strong. Don't use the fake sugar that comes with the stirrer. Creamers and tea are provided in case you don't want coffee. read more

Quality Inn Petaluma - Sonoma - The coffeemaker. - Hotels Near Me - Petaluma, California

Room is so bad I have to write a review while I'm here. Paid $300 for a king size bed with sleeper sofa. Had to make the sleeper sofa myself, and the mattress was so bad you could feel the metal underneath. There was only one plastic cup for water. The toilet needed to be flushed multiple times just for urine. And the icing on the cake was in the bedroom, the wallpaper was stapled back to the wall over the bed. read more

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We needed a place to stay in the area this passed few days and we decided to try this hotel and let me tell you this place was disgusting. The room smelled due to dirty and disgusting carpet in the room and in the hallways. It also smelled of fish as if they may be providing weekly rates for people. I discourage anyone to stay here unless you have disgusting habits then you will like this place. As for me and my family, we have a higher standard and we were completely disappointed. I would not recommend this location to anyone. read more

nice, clean,quiet , I love this place , if you need to get in before 3 pm not extra charge,

Awesome staff makes you feel glad you are checking in. Rooms are very clean and comfortable. Most of all a wonderful lack of noise from other guests. Only downside was no microwave in room. Still, my favorite hotel for under $150 in the area. Highly recommended. read more

Comfortable and clean. A good breakfast, friendly staff, easy check and check out. It's not the hotel's fault that the air out there can be "aromatic." read more

Ended up here for a night since all the other nicer hotels were all full during the long weekend. This Quality Inn is pretty basic. It is clean which is honestly the only thing that really matters. They have a pool, OK breakfast and are well located close to downtown which is just a couple of miles away. Their "gym" is small and just 3 machines if you are really motivated. I think something was having a party in Bldg 3 where the gym is located since I could smell pot. I ended up going to Club One which is across the street. read more

I have just now had a moment to write this piece. At 4:00 am on the night of the fire when I had to evacuate myself & my 3 furry friends, I was literally in shock I go to the counter, I am tired, stressed & wanted my dogs & I to get some sleep ME:do you accept pets Him:yes, it is $15.00 extra ME: no worries Him:We don't have any rooms now come back at 4pm Why the heck didn't you say that when I walked up to the counter. I was in my PJ's & must have looked exhausted. That was mean & wrong read more

After our horrible experience at The Comfort Inn we came here and found it to be a great bang for the buck. The bed was so comfortable and the room was very clean. The sheets felt like a cloud. Seriously the most comfortable bed in a hotel ever. We got a great nights sleep! read more

I wish I could give negative stars. Note that the pictures they have are from 10 years ago. Right when my boyfriend and I arrived to the lobby and checked in I was worried. We walked to our room and had to carry our luggage upstairs. We open the door to the hallway and it smells like straight bleach. We open our room and it smells like straight bleach and chemicals absolutely disgusting. I knew there was no way I could stay/sleep there. The smell made me sick to my stomach. My boyfriend sat down in the chair and his clothes got soaked with cleaning chemicals. They offered us a different room but I declined. I couldn't stay here if you payed me to. read more

Will NEVER be coming back!!!!! When I pay $100+ for a hotel room, I expect the in room coffee pot to actually work. I got one that didn't, and it broke with me actually trying to work it. It's not worth coming here. Next time I visit Petaluma, I won't spend the night, save myself the money and headache and drive home. I know how to buy things that work. So don't stay here. If you don't need in room coffee, stay at the Motel 6. No broken coffee pots in there. read more

Everything about our stay here was great! The front desk staff were very pleasant to deal with and very helpful. The room was clean as were the rest of the grounds around the property. The complimentary breakfast was better than most as they included meat and eggs along with the typical continental style breakfast, definitely makes it more filling and tasty. It was cool and rainy during our stay so we didn't venture over to the pool. The hotel is within walking distance to a small strip mall and the Lagunitas Brewery and taproom. If you are towing a trailer, as we were, there is no trailer parking. The back of the lot looks like there is space, however it is a tow away zone so street parking is about the only option. read more

THIS PLACE IS HORRIBLE!! Lady at the front desk was so rude !! We booked through hotels.com and there was a problem and she took it out on us! Being rude and not helpful and telling us she has better things to do... than help us. Not professional at all cussing on the phone with the company. I have so much patience for customer service since I work in the public but I would speak the way this lady was speaking to me. I will NEVER come back here. The lady's name was Julie, avoid her at all cost!! read more