What started out as a one star review has elevated to a five star thanks to a very professional and…read moreefficient general manager in Clayton Walsh. He wisely intervened after I left my Boston Bruins scarf there over the New Year's holiday. I called the evening I lost it and was told they would put it in the mail and took my credit card number. I waited about a week and didn't hear and then called back and left a message. I was transferred to a front desk supervisor and received a call back saying that my original credit card number was written on a piece of paper that was shredded and therefore my package could not be mailed. I provided the credit card number again and expected the package this week. I was told I would get a voice message when it was mailed and that never happened. I called back and left a message and was told it would "go out in the mail today". Today I received a call from Clayton indicating that when they went to process the credit card at the post office the number would not go through and that he would put it in the mail for me no charge. I thought this was very responsible on his part considering our status level with Marriott and the fact that it is pretty much the only hotel chain we use and the fact that I provided our credit card number twice to hotel personnel. Anxious to get my scarf back as the Bruins are still in first place! Thanks Clayton! The hotel was very clean and nicely appointed; we had some trouble up on the fifth floor with noise but again it was New Year's night and so perhaps they were still people who were oblivious to the fact that they were in a hotel room and that other people could hear them celebrating at 2 AM. Certainly not the hotel's fault and if it really bothered me I would've called down to the front desk and had them take care of it. Our room had a lovely view of the cranberry bogs!

Not a terrible place, but a little underwhelming…read more Room was clean - that's the most important thing Breakfast is minimal - much much fewer choices than other Marriotts. Front desk staff were okay. I'll be honest - I've never thought about it until it didn't happen: in over 700 (yes 700) stays at Marriott hotels, this is the first time the staff checking me in didn't say, "Thank you for being a platinum member" & didn't ask if we wanted points or market place item. When I offered, "we'd like points, please," all she said was, "I see your member number." Odd response & didn't really confirm that she was giving us points rather than market item. Dead rat right outside the entrance was unnerving- staff didn't seem like they wanted to do anything with it, & only put it in the outside trash can because another person staying insisted the rat be disposed of/removed from line-of-sight.

Had a good experience here! The pool area is nice and open late. Check in was easy, tge staffs very…read moreattentive and the breakfast was great both days we stayed here! The location is nice and located near a lot of restaurants if you don't want to drive downtown

Good assortment of baked goods (including scones) and there is a waffle maker for breakfast. I like…read morethe this chain has a laundromat, but you have to bring quarters or use the change machine. The exercise room has a roller with a yoga mat if you need to work out muscle knots. They even offered to ship the clothes we left behind, before we checked out. This hotel is better suited for stays longer than overnight, but we were only here for Plymouth Rock as well as to see the Forefathers Monument and Mayflower II.

This place is clean, accessible, and very spacious…read more If I were to provide some feedback, I recommend that any customers, planning to use their laundry service, must plan ahead. There's always a line-up. I like this place because they keep the place clean. Kudos to the cleaning crew! Thank you. Their breakfast is also good. I like the variety of toppings for the yogurt and oatmeal. I have never been to a hotel that offers a yogurt dispenser like they do. Their warm food is nothing special, they could use a food warmer for this, but they don't. My kids love the waffle and whipped cream. I also like that they have fresh fruits. Overall, they have a great breakfast offering. But be careful with some of their front desk personnel. They are not familiar with all aspects of the inner workings of the hotel and they hallucinate (like an AI algorithm)- they make things up just to have a response. So double check what they say. Hilton as a whole is not a good property for people with status. What I'm saying is, it's not worth it earning or maintaining status with Hilton Honors, there's no real benefit. I have never been granted a late check-out request. I don't really get anything extra or special for being a member.

The rooms are huge. I am disabled & in a room for people with disabilities. The bed is placed as…read morefar away from the bathroom as possible! They need to switch the position of the bed & the love seat (which is next to the bathroom) ! Why don't hotels consult with people with disabilities when they set up their rooms? It makes no sense! Otherwise the hotel is nice.

A very clean hotel, and friendly staff. Our room was clean, no bad odors, all fixtures in good…read morecondition . 24 hour coffee, free breakfast, pool and exercise room. Rates very reasonable as we are Hilton honors members. One of the nicest hotels we stayed at during our trip up north

This Hilton property represents the true Hilton brand. It was clean and sturdy - the front desk…read morewas attentive and helpful. No weird and funky smells. Their towels were A+ - they weren't thin and cheap. They were resort grade. Shower was amazing - Breakfast was just ok. Everything was dried out - their eggs and sausage and potatoes were very very dry. But I'll still be back.

For what it is, I cannot complain. SpringHill Suites are basically Marriotts for those who don't…read morewant to pay extra for a more spacious and comfortable Residence Inn. It's the lower level of Marriott's long-term stay properties. The rooms are not really suites ... it's more like a regular hotel room with a small alcove with a desk. Those expecting an actual suite (which I've always defined as a separate bedroom) will be surprised to find a regular hotel room. The not so good ... - Pool is always ice cold. I don't think it is heated. Hot tub is warm-ish but kind of industrial feeling. There is a big glass window looking into the pool from the lobby. Not fun being watched while swimming. - The bathrooms are small and sparse with a toilet and a shower. The water pressure and showerhead were terrible. The water trickles out making a shower totally unenjoyable. Tubs of shampoo and body wash on the wall. The worst part is the empty bathroom acts as an echo chamber and the door is right next to the bed. Any tinkle ... or other sounds one might make in the bathroom can be heard as clear as a bell by anyone laying in bed. Don't be shy! - There are small maintenance issues here and there. Our roller shade was broken and only raised 3/4 of the way, meaning it was kind of dark because the shade was blocking the top of the window during the day. There were also water stains on the ceiling and rust on the shower door. - The fridge in the room barely worked and our food did not stay cold enough that I felt safe eating it after a day or two. The drinks were also barely kept cold. - Metal door to the room magifies sound, so any hallway noise feels like it's actually inside the room. The good ... - The staff here are great. The front desk was able to solve any problem and didn't act as though they were doing us a favor by letting us stay there. We felt like guests. The breakfast attendant also was good and kept the place spotless. Although on the second day of our stay, they were out of most everything. Best scrambled eggs I've had at any cheap hotel buffet. - It's not luxurious by any means but the room seemed clean and the decor is a bit dark but comfortable. Bed is nothing special and linens feel cheap but no complaints. - One of the best in-room work station set-ups I've found with a comfortable chair and desk with plenty of space to spread out. - Very easy to get a 2 p.m. check out as an Elite guest. They didn't even hesitate to approve it, which is nice. Normally hotels fight you tooth and nail when you ask for a late check out, even as an Elite Marriott member. - Plenty of parking. It's a shame they don't have a bar, or little restaurant ... but I guess the area has lots of options. Tavern on the Square and just about every chain restaurant you can imagine and lots of fast food, including Shake Shack and Chick Filet. Pro tip ... there is a grocery store nearby named Dave's which has the best pizza by the slice and fresh soups and salads. Much better than fast food! Overall, there is nothing special about this hotel other than it's clean, comfortable and right off the highways.

Hotel staff were excellent, hotel was nicely appointed. Hotel management: zero stars. Service…read morerating represents the passive aggressive zero response from multiple phone calls to the front desk requesting manager intervention to the point where I was on a first name basis with the front desk staff long after I had checked out of the hotel. As a frequent traveler and military service member, I can't recommend this hotel at all, despite the valiant effort of the staff. If you have ANY issue at all, rest assured the management lack any leadership to properly address or resolve your issue and will avoid ever calling you to understand the situation. When a case was opened with Bonvoy, management closed it with misinformation they concluded without ever calling me to confirm. In my 27 year career traveling for a living, I've never seen this level of unprofessionalism.

Truly a quiet, cozy, comfy hotel. I love the fact it had all the amenities you need away from…read morehome, including a stove top. Facilities are clean, breakfast was decent with waffle maker, cereals, hot potatoes, eggs, and chicken every meal. Staff was very friendly as well. They helped me with all my requests with a kind demeanor & smile. I would gladly return here. Its walking distance to a lot of things including Brown University, mall and train station. Excellent place to stay.

Exceptional location and exemplary service make this Homewood Suites standout! The hotel is new and…read morefeatures contemporary decor. The hotel is within walking distance of the Amtrak station, Track 15 Dining Hall, and other points of interest in Downtown Providence. The hotel offers complimentary shuttle service for all points within 1 mile radius of the hotel, making the collection of restaurants on Federal Hill a convenient option. Rooms are spacious and well appointed, offering sprawling views of downtown. A hot breakfast buffet is served daily. Options are rotated, providing variety for travelers with longer reservations. The gym features free weights, cardio equipment, and a Smith machine, permitting guests to stay to get in a good workout. Service is friendly and attentive. An excellent option while exploring Providence and Rhode Island.

Awesome! We decided to stay here the night before our flight and left our vehicle in their long…read moreterm lot for the 12 nights we were gone. They have 24/7 shuttle service to bring you back and forth. It runs non stop and takes less 2-3 min to get to airport. The room was really comfortable, modern and very clean. Will absolutely use this every time we fly going forward. So much better than the hustle and bustle waking up crack of dawn to rush to the airport! Oh and the warm cookie they give you at check in is ALWAYS a hit!

At approximately midnight, there was a loud knock on my hotel room door. The the voice said that…read morethey were from the bar I later found out that they had the wrong room as they were trying to chase a customer regarding an unpaid bar bill. The knock on my door was obviously in error I was not the individual that owed the tab. I reported this incident to the front desk. There was very little concern from the staff! little action was taken shortly thereafter, I was disturbed by much noise in the hallway and the Courtyard. The hotel has a policy of quiet hours beginning at 10 PM l. When I returned home. I contacted the manager of the hotel to discuss the incident Despite leaving at least 3 messages, to date I have not received a phone call or any other acknowledgement from the local hotel manager. I have escalated this incident to Hilton Corporation. I would never return to the Doubletree Providence Airport location on post road in Warwick, Rhode Island.

May 2026. Stayed again…read more Same place. Same stuff. Nothing new. Nice place as always.

I had a great stay here while visiting for a friends wedding. First, the room is SUPER spacious. It…read moreended up being the changing spot for a few wedding guests. Everything was clean, and staff was helpful. Even though it's near the airport, it is pretty quiet. It is a long walk from the airport to the hotel, but it's mostly indoors with a small strip outside once you extra between the station & hotel.