For what it is, I cannot complain. SpringHill Suites are basically Marriotts for those who don't want to pay extra for a more spacious and comfortable Residence Inn. It's the lower level of Marriott's long-term stay properties. The rooms are not really suites ... it's more like a regular hotel room with a small alcove with a desk. Those expecting an actual suite (which I've always defined as a separate bedroom) will be surprised to find a regular hotel room. The not so good ... - Pool is always ice cold. I don't think it is heated. Hot tub is warm-ish but kind of industrial feeling. There is a big glass window looking into the pool from the lobby. Not fun being watched while swimming. - The bathrooms are small and sparse with a toilet and a shower. The water pressure and showerhead were terrible. The water trickles out making a shower totally unenjoyable. Tubs of shampoo and body wash on the wall. The worst part is the empty bathroom acts as an echo chamber and the door is right next to the bed. Any tinkle ... or other sounds one might make in the bathroom can be heard as clear as a bell by anyone laying in bed. Don't be shy! - There are small maintenance issues here and there. Our roller shade was broken and only raised 3/4 of the way, meaning it was kind of dark because the shade was blocking the top of the window during the day. There were also water stains on the ceiling and rust on the shower door. - The fridge in the room barely worked and our food did not stay cold enough that I felt safe eating it after a day or two. The drinks were also barely kept cold. - Metal door to the room magifies sound, so any hallway noise feels like it's actually inside the room. The good ... - The staff here are great. The front desk was able to solve any problem and didn't act as though they were doing us a favor by letting us stay there. We felt like guests. The breakfast attendant also was good and kept the place spotless. Although on the second day of our stay, they were out of most everything. Best scrambled eggs I've had at any cheap hotel buffet. - It's not luxurious by any means but the room seemed clean and the decor is a bit dark but comfortable. Bed is nothing special and linens feel cheap but no complaints. - One of the best in-room work station set-ups I've found with a comfortable chair and desk with plenty of space to spread out. - Very easy to get a 2 p.m. check out as an Elite guest. They didn't even hesitate to approve it, which is nice. Normally hotels fight you tooth and nail when you ask for a late check out, even as an Elite Marriott member. - Plenty of parking. It's a shame they don't have a bar, or little restaurant ... but I guess the area has lots of options. Tavern on the Square and just about every chain restaurant you can imagine and lots of fast food, including Shake Shack and Chick Filet. Pro tip ... there is a grocery store nearby named Dave's which has the best pizza by the slice and fresh soups and salads. Much better than fast food! Overall, there is nothing special about this hotel other than it's clean, comfortable and right off the highways. read more

Hotel staff were excellent, hotel was nicely appointed. Hotel management: zero stars. Service rating represents the passive aggressive zero response from multiple phone calls to the front desk requesting manager intervention to the point where I was on a first name basis with the front desk staff long after I had checked out of the hotel. As a frequent traveler and military service member, I can't recommend this hotel at all, despite the valiant effort of the staff. If you have ANY issue at all, rest assured the management lack any leadership to properly address or resolve your issue and will avoid ever calling you to understand the situation. When a case was opened with Bonvoy, management closed it with misinformation they concluded without ever calling me to confirm. In my 27 year career traveling for a living, I've never seen this level of unprofessionalism. read more

I just got done staying at this Marriott for the weekend for a cheerleading competition. The check-in/out guy was one of a kind! His name was Troy. I've never had a check out clerk be so personable and be willing to have a conversation with us as we waited for our team to board the bus! read more

We were visiting family in southern Rhode Island, and this was a reasonably priced choice that was close to where we needed to be. It is easily accessible from the highway, and the rooms were spacious and comfortable. The breakfast was also good, although it needed to be refilled. Overall our stay was worth what we paid. read more

The front desk guy named TONY was awesome. This guy had the best personality & friendliness ever he got me checked in swiftly @ 1 am ! ..He even accommodated me with a free water and told me if I needed anything just to ask and sure enough later tonight I asked him to help you with my TV help me fix it with no problem at all. This guy was awesome. I'll definitely be back because of him and his awesome customer service.!!! read more

This Springhill Suites was levels higher than previous one I'd stayed. Room was large (king w/ sofa bed and desk) and clean. Hotel in general is very clean and modern. Breakfast was good with several options. Donovan who was attending to the food stations was friendly and helpful. read more

I selected this hotel for a one-night stay and it worked well for us due to free parking and breakfast. Smooth check-in and the room was fine. It's an odd shaped room but it worked for us. The desk is separate from the bed area which worked when we had to do use the laptop and the kids were asleep. The sink is outside of the bathroom which was odd. Again, I think they did what they could with the space. Bed was fine and the pillows were alright. The fridge took some time to get cold. The breakfast was alright except the powdery, runny eggs - not a fan of that but it will do. The elevator area can be slippery due to the pool next door. Super easy to check in and use the app. Overall, a decent stay. read more

When I needed a room for my wedding night I booked this hotel after enjoying stays at other marriott bonvoy locations so I had high hopes. I reserved directly from Marriott and initially had issues when my reservation only included one rather than two, I know technical glitches happen, when I called to fix it they said no problem. My wife is disabled requiring the use of a wheelchair for mobility so an accessible room is required for our stays, other bonvoy hotels have shown this basic ability to provide this very reasonable accommodation. This location failed to be readily accessible, as you you see in my pictures, the sofa and television stand are well shy of the 32 inch spacing required for a wheelchair to pass by. This is completely unacceptable in a room touted to be completely handicap accessible as described in the Americans with Disabilities Act. We let the front desk know about the issue and Nick was kind enough to pass the message along to management. When I returned home I received my receipt via pdf file, the prepaid rate was $71 per night plus tax and others fees which came to $169.50, however my record showed that the conditions had changed from booking directly from Marriott to Priceline and the cost total was $214 at $95 per night plus taxes and other fees. This charge has yet to be overturned however it has been addressed by Nick who was very respectful. My official list of complaints about the room are as follows: the lack of accessibility for wheelchairs, the walls were paper thin, there was a lingering scent of animals, the bedding was not warm, the curtains failed to block out the sun, the unmentioned additional up charge for a second person staying in the room. read more

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Only stopped in here for a 1 night quick Mom & son get away. Clean location, great sized room with ample things to do in the area. Pool and Drinks in lobby were nice, quiet enough area right off 95. read more

I stayed with my girlfriend at this hotel from October 30th - November 6th while she was visiting the state for the first time. Overall the hotel was a wonderful experience. PROS: - The staff. - Very helpful and professional. Some of the best staff I've experienced at a hotel that wasn't employed by Disney. - The room was as expected. Very big bed and nice couch. Nice bathroom and walk in shower. - The gym room. Very nice and which I used almost every morning. - The pool and hot tub. (Sort of a pro and con, read down below.) - The breakfast (One con down below.) CONS: - The pool. The pool should always be heated. At times water was too cold to swim in. - A little more variety in breakfast aside from just changing the eggs everyday. Does anyone there not like making bacon? OVERALL SCORE : 9/10. Will stay there again. read more

We had a two night stay at this location and I will start by saying the staff were welcoming and made us feel at home. I would give them a 4 out of 5 stars and the breakfast was pretty good. The hotel itself seems to be in poor shape. As you can see from my pictures the structure is neglected and looks like leaking is a problem. We also took a dip in the pool a day ago and our skin still reeks of chlorine. Please be careful if you have sensitive skin. We reserved a room with a pull out bed, but we were unable use it. The mattress smelled of urine and was sunken in from years of use. Hope they fix this place up. We would have changed rooms but were fearful of something worse. read more

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This hotel should be closed, at least temporarily. There is no mention anywhere of this hotel being under Contruction, impacting the lobby, the breakfast area, the parking lot, and even rooms. We had to move several times to different rooms as one had no plumbing, one no air-conditioning, and one no hot water. This hotel is a disgrace to the Marriott brand, and staff was no better. In fact, they were tone-deaf, uninterested, and non-accommodating to elite members like myself. I recommend anyone considering this hotel to stay somewhere else. Perhaps once construction is complete it will be better. But even then, the staff will make you regret staying here. read more

Unacceptable customer service (or lack thereof). Booked a room in advance through my credit card company, paid in full. Went to check in and the woman at the front desk could not see that the reservation was already paid. Refused to let me check in without running my credit card again. I got on the phone with the credit card company right away who attempted to call the hotel and straighten it out but they gave them the same story they gave me. Can't see that it was paid, no manager on duty to sort it out, no manager available to be reached by telephone. Went ahead and checked in, let them charge my card twice, with the assurance from my credit card company that it would be sorted out. The hotel then Gave my credit card company a fake/non-working email address and they have been unresponsive to all inquiries to date. Completely unacceptable. I'm sitting here now, weeks later, with 2 charges still on my credit card for the same reservation and no progress on resolving it. On top of this, the woman working at the front desk that night was unnecessarily rude. There are other administrative complaints like This against this property. Get it together guys. This is unacceptable. read more

I stayed overnight at this Springhill Suites site in mid March when picking up my youngest from his college in Providence. The students had just been told to vacate for the rest of the semester and while we do not live across the country, it was not possible for me to get there, get him packed and checked out and get back home without an overnight, so...I reached out to this SS by Marriott and booked a room. Once the car was packed and we were off campus, we checked in with the lovely front desk clerk and realized we were one of three rooms booked that night. The staff could not have been nicer! We ended up swimming in the pool and soaking in the hot tub, which we basically had to ourselves. We all slept comfortably on very comfortable beds, and the breakfast buffet in the morning was solid. I poured a hot cup of coffee, grabbed an english muffin with peanut butter, and sat at a comfortable table in the lounge to listen to the national news... read more

Springhill Suites are my favorite of the Marriott brands and this particular one has made me rethink that... My biggest beef with this room is that there are no mirrors! We're in town for a wedding and being able to see ourselves would be pretty useful! There is one (dimly-lit) round facial mirror in the entire suite. A full length one is needed or even another waist-up mirror near the entrance or kitchen area! Who designed this?! Past Springhill Suites have served great complimentary breakfasts but this one is the worst. I still had at least 30 min of breakfast time left and there was no fruit whatsoever. Maybe restock this? The only hot items were watery scrambled eggs and dry as sawdust turkey sausage. The Do Not Disturb sign was missing so I couldn't hang that outside our room early in the morning. Housekeeping came by TWICE before 9:30am and I had to yell out that I'm not ready TWICE. Unacceptable. read more

So, where do I begin? As an Elite Member and my 74th stay with Marriott.....I not feeling so elite today. As an Elite member, going forward if the room & hotel like this is all you have left - please tell me you are booked. As you walk into the lobby, be prepared for the heavy scent of chlorine that burns the back of your throat & makes your eyes water. As we approach the front desk, a guest is reporting that his A/C is not working in room 127. The front desk agent quickly apologizes and calls to maintenance on the radio. No response on the other end.....so I hope the message got through. I check in and ask if my room is a king or two questions. He quickly answers king and that's all I have and glances to a sign posted for guests attending a local wedding. I nod and say I understand. He hands me my Elite card for room 401 and says he hopes I enjoy my stay. As I gather my items to bring them upstairs - another guest is checking in attending the wedding. A non Elite member was thanked three times during check in for staying at this location. What does Elite mean to this particular hotel? Considered a 5 star rated.......and to think I almost stated at a 3 star near by! We get into our bathing suits and head for the pool. In the elevator ride down another family notices us in our bathing suits. The gentleman says, "you may need to scrub extra hard to get that chlorine out of your skin. Please don't expect to find any restrooms in the pool area or showers for pre & post rinse for good hygiene. The dehumidification system is a chair propping an outside door open. The floors were slimy and slippery from the condensation. A 12' X 25' pool with a maximum capacity of 30 people makes the pool quite cozy. And if that doesn't satisfy you, you can shears head to the hot tub - you know - the kind that has a control to turn on the jets but never work? You got it. And getting back to the room.....well, it just continues! You will see in the photos I add to this post as soon as I return home and see that this may not be the place for you. Thank you all for listening. Without using my points this room would have cost me $218 for a single night stay. I promise, if you just take a moment to poke around to a few places near here.....you will find quality that exceeds your expectations for less :)! Please pray that I don't leave with bed bugs! We will be heading out long before checkout! P.S. Don't look inside the toilet - not sure if it has even been cleaned with a brush! read more

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What a disappointment. For starters, let's start with the room. They lose one star because the room was in such poor condition. The walls were cracked, the shower drain was just a hole in the tub, the lights were covered in spackle and spray paint, and smelled like chemicals. I was disgusted as well since when I went over to the small kitchen area the tea bag was already ripped open and the tea bag was stuffed inside it. There was no attempt to even hide the fact that the cleaning staff was too lazy to replace it. Not only is that unsanitary and very unwelcoming, I can't imagine how dirty the bed or the rest of the place was. They lose the second star for the poor night staff I had to encounter at midnight. The room above us had screaming kids who thought running around and jumping on beds for two hours were fun to do while I was trying to sleep. I talked to the front desk attendant who I assumed was in college and he never apologized once. Instead, he told me immediately when I complained, "I can tell them to be quiet, but there's nothing else I can do and I can't kick them out." Actually, at midnight, yes you can because there are other guests complaining about it as well. There was no attempt to reconcile the situation and he did not offer any discount on the price I paid for my stay there. So needless to say, I did not sleep at all since I was angry with the front desk attendant and the fact that the parents upstairs let their kids scream and play until late in the night. The third star they lose because of the food. The breakfast was not hot, and they did not attempt to refill the fruit for a good 30 minutes. I sat there at 8:00am when they close the bar at 9:00am so they had an hour to refill the fruit, the salsa, the oatmeal, and the bread. The eggs were a watery, scrambled egg style which were cold, and then a sausage mix with soggy potatoes and onions. I completely lost my appetite after the third and fourth bite because the sausage I bit into had chunks of cartilage. And anyone who has to bite into that knows that you don't want to continue eating after that. The same kids who slept above me were also there running around and sticking their hands in the food with their wet, sticky, fingers and the staff did absolutely nothing about it. Which leads me to losing the fourth star, for the price of the hotel and the reputation it has, this hotel was an absolute nightmare. The entire staff had the attitude of "I can't wait to clock out" and we're unhelpful and the hotel itself was not built well. They do not care if you drove 12 hours that day or about your wallet. The pictures I took show the condition the rooms you stay in so if you plan on staying here, good luck because you will need it! My suggestion is to stay somewhere else. read more

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Came here for a one night stay to partake on the Seafood Fest that weekend. The hotel was easy to find, upscale and modern lobby decor and you're greeted upon entering. The lobby was huge, mainly because there was a big lounging area opposite the checkin desk and they even had a small section for computer access. The hotel is four floors, the rooms are super spacious so you're definitely getting a bargain for the money. There's a complimentary breakfast buffet, the gym is a decent size and not stuffy and the pool is a decent size; its not big enough for Olympic swimming but plenty of room if you're just having fun with the kids and there's a hot tub towards the back. I really did like the pool area mainly for the sleek seating around the side of the pool area. Not the normal plastic lounge chairs but nicely arranged padded seating like it was an outdoor patio. The rooms were clean, well kept and the bathroom as well. It was a short stay but a lasting visit and I can't wait to go back. read more

SpringHill Suites by Marriott Providence West Warwick - Hotels Near Me - West Warwick, Rhode Island

Clean hotel, spacious clean rooms. Comfy beds and pillows. Decent continental breakfast. The pool and pool bar are nice. The restaurant kitchen (only in service when the bar is open) is doable food. The pizza is not good, but the burgers, wraps, etc were good. The bus to the cruise port runs late and picks you up on the south side of the building, not the main entrance. This info is NOT on your bus slip and the staff member neglected to tell us when we signed up for the bus. Good thing Uber & Lift are fast! read more

Breakfast is HORRIBLE. can't handle number of guests has only one toaster and it doesn't work. Everything is cramped. Hot food options horrible (reconstitutes eggs and vegetarian sausage). There are several options nearby all would be better for the traveling family read more

Great hotel for family stay, we stayed 5 nights. Twin queen beds were perfect for family. Had couch and tv so kids could watch their cartoons in the morning. Breakfast was great, I appreciated the soy option for milk--rarely seen in hotels! Pool and whirlpool were great, kids swam and wife and I relaxed. Great hotel! read more

Springhill suites can be hit or miss. This one is about average. Expect large groups (teams, wedding parties, etc), at check in, common areas, pool, gym, and breakfast. The hotel doesn't seem to prepare for that at breakfast. Long line, picked over breakfast offerings. Low quality food. Most other hotels of the Springhill variety that I have stayed at have some better/fresher options. This one fills empty bellies, but not exactly healthy and you'll probably wait for food/coffee/table. The front desk staff are kind and helpful. The common areas and rooms are clean but worn. Decent option for extended stay or large parties since the rooms are large with an extra sink, sitting area, and fridge. The location isn't great either. There isn't anything worth going to in a one mile radius, so a car is a must. Don't go here for a romantic getaway. Do go here if you are looking to save some money and maybe stay a while. read more

SpringHill Suites by Marriott Providence West Warwick - Line for breakfast - Hotels Near Me - West Warwick, Rhode Island

Very nice accommodations and experience. Stayed here last weekend with a wedding party. The front desk girl was very professional and polite. The lobby was nice, modern and clean. The indoor pool is on smaller side but was nice and adequate. The water temperature was nice and pool area was clean. The indoor hot tub was nice and good size. The rooms are modern, very clean, comfortable and very nice. After the wedding we were invited to use the lobby for after wedding hangout, so we didn't disrupt other guests on the floors which was a great thought and much appreciated. It was a great stay and would highly recommend. read more

Not horrific, just not up to Marriott standards. Lots of things are unmaintained. The first thing that I saw were the elevator certs were 2 years out if date! Not a good warm feeling when it's like the 2nd thing you see. The pool area was SMALL and had NO operabletbe Hvac system. The hot tub didn't have an operable jet system, just a small pool of very hot water ripe for whatever kind of infectious disease. The reason why this was a big deal to our family was because we just came for the night to enjoy the pool aeea for a quick night out of our house. read more

SpringHill Suites by Marriott Providence West Warwick - Hotels Near Me - West Warwick, Rhode Island

I stayed at the SpringHill Suites in West Warwick while on business in Newport. It's not the closest hotel to Newport, but it was one of the closest Marriott's (or Hilton's) that was accepting the Government rate. The rooms are small suites, with a little kitchenette included (mini-fridge, microwave, sink) and some separation between the sitting are and sleeping area. (Don't confuse the SpringHill as being a full suite, so those you need to book a TownePlace or Residence Inn) The other major chain hotels in the area taking the Government rate were a Fairfield, Hampton Inn and 2 Holiday Inn's. If you book at one of them when you could have a Suite for the same price you're a fool. The room was very clean and in very good shape. There were 2 flat panel TVs in my room. The Internet set up was wireless only and it worked perfectly. The only thing really holding this SpringHill back from perfection was the breakfast. They can definitely do a better job with their options, but it wouldn't give me any pause to book here again on my next trip to the area. read more

We stay at springhill suites frequently and this one just misses the mark. Small things matter. Hot tub had band aids floating in it and temperature was maybe warm. Room was clean but carpet was ripped in areas. Also position of tv was absolutely ridiculous as it was hard to watch tv in bed or on the sofa. In a pinch, because it was a clean room/bed i would say stay but from a location (20 min on hwy to providence) or amenities i would pass. read more

This is a nice hotel. The rooms are big and clean. Nice polite and friendly service at check-in too. It's a little over 5 miles from TF Green Airport. read more

If I could give this place negative stars, I would. My mother, infant daughter and I checked in on Saturday, July 14th, 2018. Immediately when I walked in the room, I smelled...mold. We stayed until Monday the 16th and I requested someone resolve the smell issue Saturday and Sunday. No one ever came. There was mold near the pool, there was rust around the door jams. The box spring under the bed we slept on was soiled. Do you think they covered it? Put a bed skirt on it? No, the age and dirtiness was there for everyone to see. We spent almost $500 to stay in a place that was disgusting and a health hazard to my child, and when my mother emailed to complain, she was offered more points, rather than a partial refund. Why would she want the points if our room was so nasty? I would never frequent a Springhill Suites by Marriott again, and I would tell all my friends and family never to stay in one. The offering of 20,000 points and not a refund of any kind is an insult, a quite frankly, that's why I'm here leaving this review. Our stay was terrible, and I will state again, a breathing hazard for my 5 month old, which the staff at this hotel DID NOTHING to rectify. DO NOT STAY AT THIS HOTEL. IT IS DISGUSTING! read more

Not worth the $ don't believe the rating room was run down in need of a rehab. One of tv's missing. Under staffed. I arrived at breakfast at 8:30 and everything but the eggs were empty except for a few burnt veggie sausage parties no fruit no milk no oatmeal when I asked if there would be more oatmeal I was offered an oatmeal packet - seriously a 200.00 a night room category 6 Marriott 30000 points per night read more

Wow what a terrible impression. Please note, management, your front desk lady who worked the nightshift at around midnight on August 1st so the night of July 31st is BY FAR the rudest hotel experience I have ever experienced. This is coming from an individual who stayed in hotels a lot over the years. I am diamond status with Hyatt and platinum elite status with Marriott. I thought the hotel will provide free water bottles because they typically do with my status. First, with a rude tone like I am bothering her, she told me that I have to buy them. I clarified that I am platinum status. She then said again with the worst tone possible what is my room number then informing me and two of my friends she can give me one water bottle. I was 1. Surprised because that has not happened at any Marriott properties that I have stayed in and 2. Surprised at her inhospitable tone and utter distain in her voice. When I asked for that one bottle, she again rudely told me that you can grab it over there and that she can't reach from here with an eye roll. Excuse me?! How the hell am I supposed to know that I can just grabbed one of your precious bottle when you clearly made it clear that you don't give a shit about your guests. That comment was completely unnecessary and unprofessional. I am not sure what got that lady in such a rotten mood but you have certainly won the most disgruntled, rude, and unpleasant hotel front desk employee I have ever encountered which must be a gift because I have dealt with some terse staff at the Marriott Marquis in NYC. I plan to complain tomorrow morning to the manager. Spring hill suites, thanks for providing me with such a surly first impression of Rhode Island. You certainly made me miss the kind staff at the Dallas Marriott plano legacy center which I just checked out of this morning. Marriott please send me a survey because I will respond! read more

So I know Yelp says San Francisco, but I'm actually from Lexington, Ky. So I had a room booked at the Holiday Inn, T.F Green Airport, but the Triple A informed that at no extra cost, they could save me twenty dollars per night to stay here so I said yes. I checked in at 1:30 (I'm pleased that they let me check in 1 and a half hours early) on Thursday, June, 13th and checked out Monday, June, 17th at 11:30, so 30 minutes before check out stopped. So my strategy is starting them with five stars and deducting stuff as necessary. They loose one star from the room. That's for three reasons. There isn't a full length mirror anywhere. The closet is just a shelf across from one of the two queen size beds, and the toilet had to be flushed twice in a row for it to work. The positives, the kitchen area was clean and had every thing you needed and the front desk gave me some more coffee when I asked as my dad loves coffee. They work station worked perfectly and there was a comfortable couch with two tables and some lighting.the beds were comfy and there was plenty of storage. Also there was two televisions, and while there weren't very many outlets, I was able to plug in my iHome bank with 4 Usb's (my phone, moms phone, family IPad, and dads phone) and we still had outlets for cosmetic devices and the coffee maker. Though, if you don't bring one of those, there might be an issue, a Charge Port would be appreciated. The bathroom, while slightely short on storage, was good enough. The shower worked well as did the sink, see above for toilet issue. The best part though was that the room was extremely clean and we came back to every thing the way we left it, only with new towels, cleaned carpet, counters, sinks, showers etc., and new sheets. So on to the amenities where they loose the other star. The location was good as it was close to Providence and close to some reastaurants. The offered free parking, though it did fill up fairly quickly. There is enough doors that your never more than 6 spots from a door. Just note that they don't have an airport shuttle to my knowledge. Since it isn't marketed as an airport hotel, they get to keep a star. The indoor pool was clean, warm, and not very crowded as in I was the only using it. The WiFi is some of the fastest I've ever used, and the fitness center is good. The check in/out is simple, and there is a nice store to buy some stuff at. They loose three quarters of a star with the breakfast. The times are decent, as well as the drink selection and cold foods. However the hot food isn't. The eggs are terrible, the boiled are much better, and the sausage is also horrid. The cold ham is better. They had over cooked oatmeal that was disgusting, but the one fourth is saved because they did have a waffle maker, though it was only out on Saturdays and Sundays. I didn't have the breakfast on a Tuesday, Wednesday, or Thursday, so it could have been out then. The fourth of a star is lost because the business center was literally two computers by a desk right next to the entrance, so it's quite loud. To summarize it all up, this is a decent hotel with a good amount of small issues and two large ones (the toilet and breakfast) that is better the Comfort Suites across the street, but not as good as the airport hotels, or the ones just a North of Providence. That being said, if you're using a booking service like me and you can get a good deal ( I got a two queen suite for 107 a night, which is rare during peak travel times), the hotel meats the Elevator Man test, it's clean, safe, and confortable. Look him up on You Tube. Well, I hope I helped y'all and enjoy your day. read more

Always nice, good rate for employees of kent hospital, tons of Otis spunkmeyer cookies at check in. Clean room

We stay here often because the rooms are great! They are cute with a living space, work area, and separate bedroom area and are decorated nicely. The beds are so so comfy and the showers are large! They lost a star for poor customer service. The staff are friendly enough but seem very uninformed about their amenities and we often never get a straight answer. They also do not follow through when they say they will call the room when they get the answer or send someone up when you need something. The other star was lost because they don't offer any movies on demand for rent or DVD players and they charge $5 per device for streaming video. read more

Great room at a great price. A little small, but clean, comfy and perfect for gals weekend in Newport. Would definitely stay here again.

We came to Providence for a weekend wedding. We seriously think this hotels service is on par with luxury hotels. Nice, spacious and clean rooms. Awesome driver service anywhere within 5miles radius. Overall we were very happy with our experience. read more

Nice rooms but the shower drain was completely clogged and front desk could not give us any idea of when maintenance would come so we switched rooms. like another reviewer said, the desk staff seemed indifferent or slightly hostile......and breakfast was not good, eggs seemed to be from a powdered mix......coffee and sausage were good......not staying there again. As a Marriott Rewards member, this was the worst Marriott properly I have ever stayed in. read more

The Springhill Suites was worth every penny, I stayed up there for a weekend during a marathon and it was the nicest room that I stayed in, never mind the cheapest suite price I've ever got. The continental breakfast had pretty much everything you would expect on a breakfast menu def will be back if I'm in the area again. read more

We are gold Marriott members and have never had as bad of an experience as we did at this hotel. We came to the hotel late and were given a room while checking for bed bugs (which prior to this never found at any Marriott) we found some! The lady at the desk gave us a new room but the pull out bed couldn't be used because it hit the TV stand (it is a very funny picture). When we asked for them to find us a room else where they said sorry the closest Marriott is sold out. There were others around but they said they wouldn't comp the difference in price or points!!!! So, my 4 boys and my husband and I ended up sleeping in our car! When we called the main Marriott # they told us that they have "No power to give resolution to the customer at night." The whole experience was terrible. For a lovely Marriott experience try the Residence Inn in Downtown Portland, Maine - we were also there this week and that manager ran an amazing hotel! read more

Rooms old and in need of renovation... However, we had a very pleasant stay; front desk staff was nice and friendly and the pool was great, albeit a little cold. This is a great place to stay for less than you would pay in Providence or new port and is very close (30mins) to each. read more

Management has reached out and graciously apologized for the condition of the room, saying it was an isolated issue in that particular room and maintenance has addressed it. We will be returning for our next stay in the area. read more