My wife and I really enjoyed this hotel. The beds are very comfortable, and the room was cool to a…read moreperfect temperature so he could sleep. Highly recommend this location. You're not too far from restaurants. A lot of them walking distance. And if you have a car just a short drive takes you into the city or you can learn a little bit more about the community. Look forward to staying here again in the near future on our way back from New Orleans

This place is brand spanking brand new. If it was a newborn, it would be 30 minutes old. You can…read morestill smell the glue in the wallpaper. I have only stayed in the Hampton in one particular city but have never stayed here. I know they have breakfast so I'll check that out in the morning.

Stayed one night. Easy check in, nice facility and comfy bed made this a good stop. Right off I65,…read moredecent breakfast and lots of restaurants and shopping in the area.

We've stayed multiple at this Comfort Inn location and we always find our room to be very clean and…read morequiet. The husband/wife management team are friendly and accommodating. There is a light breakfast that usually includes eggs, juices, cereal, waffles, etc. - highly recommend this location in White House, TN.

Firstly, I'm was grateful to find an available room at a reasonable price. I actually rented two…read morerooms for my daughters and me. Front desk staff were very nice and helpful. Now for the bad...dirty and beat up. Gross stuff is spilled? over the wall. Carpet clearly not vacuumed. Refrigerator is broken. One of our rooms was not cleaned. Beds still not made/changed. However, front desk gave us a new room immediately and apologized repeatedly. Final verdict....unless no better option, go elsewhere.

Ordinarily I have good experiences with IHG properties. Unfortunately that was not the case with my…read moremost recent stay at Holiday Inn Express in Whitehouse TN. This place is disgusting. It's dirty and uncared for and it shows. The front desk people aren't interested in customer service of any kind. If you need something don't expect to get any response. They don't care. Really. And it shows. This was really one of the worst stays my family and I have had when traveling. Upon arrival it became clear that there was remodeling or some sort of construction going on. In the past this has been noted when making the reservation. Not the case here. As soon as we entered the hotel it smelled musty and almost immediately it was evident that it was also dusty. We weren't looking for a four seasons experience but if we had had any other option that late at night we would have left immediately. We were on the third floor. The elevator didn't work. Apparently this was known by the front desk but not mentioned to us at check in. Again, we don't mind taking stairs but we would have appreciated knowing the elevator didn't work so that we could adjust how we were getting to the room. They didn't seem bothered either way. "Oh...yeah...we called someone about it..." The room smelled damp and musty. My husband has severe asthma and spent much of the next morning coughing and wheezing due to the musty damp environment of that room. We all sounded hoarse and wheezy the next day. The bathtub had rust that was built up not just a stain. Lamps were unplugged. The carpet hand not been vacuumed. Needless to say it was not a pleasant night stay. Not surprisingly the mattresses were hard and uncomfortable. I'm not just complaining to complain. If the beds had been the lone exception to this hot mess I'd have said so. They weren't. We have stayed in hotels that were under going a remodel before. There are bound to be less an ideal moments. But the rooms we stayed in were ready for guests. The hotel staff knew which rooms were ready and which were not. This hotel is not up to bare minimum standards for guests who are just looking for a place to sleep for the night. This was all made worse by the fact that the hotel manager couldn't be bothered to call my husband back. It has been a week. Unacceptable. We have a choice as to where we stay. We aren't looking to be fancy. This was a place to lay our heads for the night on a very long road trip. But the lack of concern for guests by hotel staff and management is not appropriate on any level. We canceled the stay we had booked for the return trip and drove a different route home to stay at an IHG property that is always on point and comfortable. On another note, the staff in the breakfast area the next morning was very kind. My son wanted a banana. That's it. We didn't see any bananas out so he asked the staff member servicing the area if there were any bananas and she not only brought him one, she brought two packaged muffins to him saying they were her favorite. It was very kind and much appreciated. My husband ended up calling IHG directly. As has always been our experience with them, they are very responsive and addressed our concerns immediately. This is why we use IHG properties when we travel. They are all about good customer service. They are efficient and courteous. It is very appreciated.

Had Josh clean our church .he was fabulous came out perfectly. Ask for him very knowledgeableread more

Unfortunately, I was unable to get a photo of our hotel room before Ben scattered our luggage all…read moreover the place but the room was clean and perfectly well sized, with many fridge and microwave for us to use. Since we were in town for a wedding we were lucky enough to be able to get in on the group wedding discount to save money and also makes us to everyone else that would either be in the wedding party or at the wedding. That always helps makes things more convenient for traveling and groups and or spending time with each other. The location was also very close to where the wedding venue was and that always helps to make sure we are there on time. LOL

We were traveling back to Indiana and found this hotel online. It looked nice and had good reviews,…read moreso we booked it. When we arrived, the hotel staff were very friendly. The halls & carpet were clean. The room was absolutely wonderful! Clean & modern! Attached to the hotel is the Mint casino. We will definitely stay there again!

I was hoping someone would give me a call as I have spoken at length to 2 different people who told…read moreme they would contact the asst GM/GM. It has been 4 days since my stay. So, I will not be staying there on my return home and will be leaving rating. Was yelled at by the security guard as I arrived. He said "don't leave your kids in the car" as I was asking where to check in. By the way the "kids" were with their mom in the air conditioned car. Then the rudeness of the bartender as my girlfriend tried to get a cocktail. I'll stop there. Be aware ! Room was nice.

Long story on why I went there but I won't make that mistake ever again…read more Room reeking of cigarettes, bug droppings on floor, flooring has HUGE gaps, bathroom floor grout is like black tar, tub doesn't drain after shower, more black gunk buildup in corners, gashes in walls, dirty tv remote, Pictures don't do justice but hope they give an idea of how poorly run the "establishment" is.

Shabby room and our Non Smoking room has cigarette burns in the bedspread. Wouldn't stay here againread more

Great family hotel. Very clean, well maintained, well managed. Truly friendly people. Solidly…read moredecent free breakfast. You can tell the owner franchisee takes pride in their property, cares about their customers, and hires really good, friendly people. We must have been thanked for staying there a dozen times. Of special note is Sandy at breakfast - she was fantastic. Stay here.9

This IHG hotel is conveniently located minutes from Kentucky Downs Racetrack. Extremely clean and…read morecomfortable room. Extra large king bed and even a chaise lounge to relax on.. Breakfast and, if you need coffee at any time, it's available for you. A very good choice in Franklin. 92

Wonderful hosts, a beautiful setting & a lovely overnight stay. Had the coziest dinner for our…read moreanniversary, a great nights rest & the best breakfast I've had in years. Highly recommend & we will be back soon!

Y'all. I don't like posting negative stuff. But I stayed here recently. This is one of the nastiest…read moreplaces I've ever been. Spiders everywhere. It hasn't been cleaned in years. Disgusting!!! I'm not sure how the other two reviews on Yelp are so high. Unless that place has been MAJORLY cleaned and updated very recently, those are fraudulent posts. Either that or the two people that posted care nothing about cleanliness and hygiene. The carpet was dirty, the air conditioning didn't work, it smelled musty, spiders were in my bed sheets, and there was dust EVERYWHERE. I do have to say the breakfast was decent. But it was served over an hour late. I didn't have much of an appetite after seeing the kitchen door open, revealing a shirtless man preparing our food. No, I'm not kidding. Not to mention that an upstairs room was missing glass from the rotting windowpanes!!! What the heck?! Talk about a safety hazard... No, this is not a fraudulent review. Just look at the two pictures I posted. I have more I can post...

The Gallatin was not quite what I expected, and I was surprised to discover that it wasn't a…read moretraditional hotel. I didn't realize a code was required to enter the building, and there was no front desk or staff on-site. At first, that was a little different for me, but overall, I had a very nice stay. The room was much smaller than what I'm accustomed to, but it was comfortable and surprisingly had everything I needed. I especially appreciated the thoughtful extras--a complimentaryr bottle of wine, snacks, and bottled water waiting for me when I arrived. There was also a refrigerator in the room and a microwave available in the hallway. The shower was a nice size, with hot water and great water pressure. The body wash and hand soap smelled really pleasant, which was another nice touch. One thing that really impressed me was the customer service, especially considering there was no traditional front desk. If I had a question or experienced an issue, there was always a number I could call, and someone was readily available to help. Surprisingly, every question or issue I had was addressed and resolved immediately. That gave me a lot of confidence and made the stay much more convenient than I initially expected. Parking was convenient, easy, and hassle-free. As a solo female traveler, I also felt safe, which was very important to me. There were cameras throughout the property, and I appreciated having that extra sense of security. Most importantly, the stay was quiet, peaceful, and relaxing. The location was also convenient and not too far from downtown Nashville. While The Gallatin was definitely a different experience from a traditional hotel, I genuinely enjoyed my stay. The complimentary wine and snacks, comfortable room, attentive customer service, convenient parking, and peaceful atmosphere made the experience better than I expected. I would definitely keep The Gallatin in mind if I visit Nashville again.

An amazing concept and stay at the gallatin. Check in was online + a great space to hold luggage…read moreuntil the room was ready. A percent of the stay goes to proceeds for the houseless and essential supplies/meals. I highly recommend this to anyone traveling in the area.