Very helpful. I knew what I wanted when I went in and I got it at a reasonable price, with no…read moreannoying attempts at upselling.

There are not enough words to describe how incredibly pleased I am with their service! They took my…read morering from looking musty to a Must see! Roxy saw my vision, the jeweler made it happen, and it was worth every dollar! Thank you!!!

This is what a family owned and run business should be! Customer service is amazing- repairs done…read morein the store to the highest of standards- your jewelry isn't sent off to some repair shop - done in house at reasonable cost and done quickly! Amazing family and I feel lucky to have met them

I went in with an idea, not really looking over their inventory... just showing pictures of things…read moreI found online and wanting it to come to life. I was heard, respected, valued, and very much taken care of. Some customization had to take place but it was all done in house with reasonable pricing and timeframes. And let me tell you... their recommendations and the overall outcome of the final product superseded what I thought I wanted at the beginning. They took my idea and made it 10times better and it came to life faster than I expected! This will always be my go to for all things Jewelry! A+++++

Going into a fancy jewelry store made me a little nervous. I've been in others around town, and…read morethey made me feel like I did not belong there. This was NOT the case at Raphael's! I called first to see if they could polish the opal in my wedding ring and resize another ring for me. I felt instantly comfortable when talking to the woman on the phone. She was so kind. When my husband and I went into the store, we were promptly greeted by the woman and man working there. They were both incredibly friendly, informative, and took their time with us. The price for both services was very reasonable. They got my rings back to me within TWO DAYS and even gave me some knowledge on how to preserve my opal. Words cannot describe how I felt when I saw my wedding ring. I was in shock. I walked back to my car with the biggest smile on my face. The picture attached does not do it justice. They went above and beyond for me. I cannot wait to go back and have more time to look through their selection of jewelry because the little bit we saw was beautiful and unique. Even my husband was impressed when I showed him the ring after the service. We both agreed that he and I will definitely be going back here for future jewelry purchases and maintenance.

100% recommend Raphael's. I went in and discussed my wants a week later Raphael had the most…read morebeautiful ring for me. Patient, kind and creative!

Really nice people! Fair prices for melt down. Good experience! I will be going back!read more

I recently tried Visalia Jewelry and Loan when I had a need to sell some valuables. I didn't know…read morewhat to expect, but was pleasantly surprised and happy with my transactions. Every part of the testing, weighing and payment was conducted in front of me, Liz and Kristin were friendly and transparent in their calculations and actions, even explaining the process as they proceeded. I am happy with the payment I received for my items, and will definitely return. I appreciate Visalia Jewelry and Loan for making the process easy and the environment welcoming. Five Stars!!

They are wonderful, if you didn't know they used to do the jewelry repairs for Gottschalks. You…read morecan't beat their prices for repairs, and they do an excellent job!!

I took in a necklace to have a broken chain repaired. They returned my necklace to me with two…read morediamonds missing.

Quick service. My watch was sized in less than an 20 minutes and is perfect. Every other local…read morejewelry store I went to didn't have the necessary tools or were worried about damaging my watch.

The have a great customer service & they are very quick. I got three of my watches done today…read more The warranty on the batteries are good for 1 year. Even better. They also do Movado watches and replace the crystal, just check in with the manager for that one. I'm definitely coming back here & should have came here first before going to Fresno.

The customer service is decent but the communication with customers through email to discuss custom…read moredetails to an engraving has been NON -EXSISTENT. I sent several emails waiting for a response over the last 48 has been extremely poor. It took a phone call to acknowledge my email and then I was told their would be a follow up email and here now over 24 hours later no follow up. Do better Valliani's at communication with your customers.

I would not recommend making any purchases from the Valliani store in Visalia, CA. The…read morereturn/exchange policies are not clearly explained upfront. When I went back to exchange my watch a second time, I spoke with Belen and Jorge, and neither made any effort to provide good customer service. I was told the watch could not be exchanged because links had been removed -- something they offered to do without me requesting it. Instead of working toward a solution, they repeatedly quoted policy and showed no concern for making sure I left satisfied. Needless to say, I walked out very upset and disappointed. This experience was a reminder never to buy from a chain jeweler again. At Valliani, Belen and Jorge seemed to care only about making the sale, not about the customer

Professional and friendly. They resized my ring and did a great job. Very helpful and trustworthy.read more

The merits of 'good' jewelry/jeweler run much deeper than appearances. Trust, quality, customer…read moreservice, reputation, and value are all attributes that sum up that rare commodity. Browns Custom Jewelry is a 'good jeweler'. From my personal experience and from several of my friends, Browns is not only 'good' by those standards, but they are exceptional! They came highly recommended to me, and they weren't short in any way. Highly, highly recommend! You will not be disappointed!

every time me and my husband go in there they treat us like family every time…read more amazing customer service tony , cecilia , cristal i highly recommend them !!!

They have the best customer service and they take care of all my jewelry…read more They clean my gold for free and also help me find the perfect gift for my little sister.

The staff are some of the most unprofessional people I've ever dealt with. Instead of providing…read moresolutions to THEIR mistakes, they place blame on the customer leaving them to figure out a solution themselves. Going to a large company was supposed to streamline the process and it's been incredibly difficult. I'm shocked that they are running their business this way. Avoid store at all costs, they will not protect your best interests.

Start respecting peoples time. Got a phone call saying that the ring that was warranted was in. I…read morecalled my wife to go pick it up. She leaves work to go get it waste 45 minutes of her time, to be told that the ring is not there. Before you guys call a customer get all your stuff in order and get it right. I tried calling back twice. Nobody picks up the phone. Also gonna leave a Google review and I'm calling corporate.