I've been taking my dogs to Brenda for over 10 years , she's always so caring and professional, my…read moredogs love a spa day at the shaggy dog !!! I would highly recommend them to everyone !!!!

I have a 12 year old Maine Coon cat, she has squamous cell carcinoma of the mouth that has spread…read moreto her two front paws. She is a happy cat that in spite of her disease is in suprisingly good health. She dose however require more frequent grooming as the cancer will cause her fur to become sticky and matted as a result of her grooming herself, this also causes her to have a foul Oder. My regular Groomer would not be available for three weeks, after calling several groomers in the area I found The Shaggy Dog pet groomers of Rocky Point. Brenda seemed very compassionate and caring as I explained our cats health issues and grooming need. I explained that I once had to have her completely shaved because she became so matted so fast and with more frequent grooming and shaving just her belly we have been able to avoid having her shaved again. She is after all a long haired cat! Brenda assured me all would be fine and I could bring her in this coming Saturday At 2PM. On Saturday my Husband dropped off our cat and again explained to Brenda her health issues and odor due to her cancer. He even explained that should she need to shave the matting to shave only belly. again Brenda assured him that it will all be ok. Two hours later Brenda Called she was all ready to be picked up. upon arrival our cat was in her carrier and ready to go. Brenda began to explain that she did in fact have to shave the matted fur, as my husband looked closer he was shocked to see a completely shaved cat. when asked why she shaved our cat her response was well you had her shaved before, that she was matted. She was only matted on her underbelly and leg area. She also said "What is that Smell!" After we had already explained that it is from the cancer. She took it upon herself to shave our cat without informing us first that she was going to do that. Any reputable groomer would notify the animals owner if they plan on making a drastic change to their look. Brenda did not do this. Both my husband and I gave her very clear instructions what to do and NOT to shave her body. She did not listen. Unfortanetly my cat will probably pass away from cancer before she ever gets her fur to grow back completely. I am so angry that this has happened. I will never use this groomer again nor will I ever recommend her.

Scheduling was easy and the service was great! Alexa groomed my two very nervous dogs, and did an…read moreamazing job! Highly highly recommend.

Nikki was amazing with my very skittish poodle! She did an awesome job and was very caring and calm…read morewith him. Highly recommend!!

Zoey looked great!!! The groomers are very gentle and listen to your concerns as to how to handle…read moreand pamper your pet. Chris did an amazing job!!!

They originally contacted me and solicited me to use their services. The quoted price to shave my…read morecat was $220, which I agreed to. I even double-checked beforehand to confirm the cost, and everything was set and scheduled. The night before the appointment, we followed their instructions and adjusted our cat's feeding schedule. We also gave her Trazodone to help ensure she would be calm and relaxed for the grooming. I took time off from work to be home for the appointment, only to receive an email about 30 minutes beforehand stating there would be an additional $100 "handling fee." I never saw the email in time, and no one called or texted to discuss it. Instead, no one showed up for the appointment. The complete lack of communication, professionalism, and consideration for my time was extremely disappointing. After confirming the price, preparing our pet, and taking time off from work, I expected much better customer service.

Shout out to Emerald City Dog Spa in Rocky Point!…read more Letting everyone with doggies they love in on our little secret- they are fantastic for both GROOMING and BOARDING!!! Hello everyone! I don't normally post on social media anymore but I had to give a shout out and review for Emerald City Dog Spa INC. In Rocky Point!! We recently left Daisy (77 lb sheepadoodle) and Duffy (42 lb Wheaton terrier) with Michelle at Emetald Emerald City Dog Spa INC. For 8 days while we went on a vacation. We will never go anywhere else again!! So many wonderful things to say it's actually easier if I list them lol - They had a lovely large room (12' x 10'?) all their own, with their own window looking outside to boot! They had so much room!! - they got to play outside in a fenced in safe play area under her supervision - she played with them and fussed with their food the whole 8 days finding ways to have our very picky eaters eat! - they were under camera supervision as well as her supervision and kept safe at all times - Michelle texted us and sent photos throughout each day making us feel relaxed and at ease knowing they were in great hands - Michelle takes only one family at a time so we knew there were no other dogs to worry about - Before coming home they each got a bath and blowout and were so soft and smelled so lovely - and best of all - Michelle was just lovely to work with. She was so friendly, helpful, and caring we feel like we've met a new friend. So there it is! For everyone else like us that worries about our babies I had to post this, and as a big thank you to Michelle too- Oh- and she is fantastic at making them look beautiful. Duffy is a hot mess when it comes to grooming and she is patiently getting him to relax and go with the flow. They always come out fantastic But now that I wrote this- you guys better not hog her so much we can't get in!!

Today was the second time that we used Michele at Emerald city for our grooming needs. We picked up…read moreour dogs and they looked like they just walked out of a street dumpster. They were shaved and full of bloody scrapes and cuts and their haircut is just awful. My little guy's nails look like they were cut on a cheese grater. When we discussed our disappointment with her via text, she responded with no dignity and no class. She defended herself and spoke rudely to us and had every excuse in the book as to why they were cut that way. I have never seen my beautiful dogs look so terrible. Also, as a groomer, you are to notify the owners if you think the dog needs to be shaved that low due to mats. My dogs do not have mats and if any of them did by any chance, we should've been notified of this prior to her taking it upon herself to do such a drastic, uneven job. Any reputable business owner would not justify their mistakes via a text war, they would acknowledge and sympathize with the angry customer who just paid a ton of money and did anything to make it right. She was texting so many times that I had to block her from my mother's phone. The way she displays her social media and her love for animals is not what you get in person. Save your money. You've been warned. (See after grooming photos and a before photo of our beautiful babies day before the grooming appointment.) UPDATE: After my mom blocked her from texting, she started texting me and threatening me.

Luna had a great "staycation" at HT. She normally makes her way to our bed, even before our…read morebedtime. Last night she never made it off the couch. She almost slid off the couch in fact, not having the energy to even care. This morning.....still hung over from all the play time she received for 3 days. Thank you HT staff for your accommodations! A tired dog is a happy dog! Well done HT!

Let me preface this by saying that I am a dog trainer, and I managed a training and daycare…read morefacility for six years. I asked every question under the sun at my dog's evaluation, and every answer was the one I was looking for. Additionally, my dog is not an 'easy' dog, he can be standoffish with strangers, but every staff member knew how to approach him without my having to comment, and he settled in really well. I appreciate especially their honesty when I asked if Arlo played with any other dogs - instead of lying to me and saying "of course!" without thinking, they explained to me that he needs to get used to a new environment and that "the play will come." That answer was stellar, and I feel comfortable knowing that staff will give me uncomfortable truths when they are needed rather than sugar coating their answers for a sale. I know my dog well, and their description of his behavior today was on point, I know for a fact that staff was watching him carefully and that makes me happy. I am glad to have a place to bring him now that I no longer work in the industry, it's a huge weight off of my shoulders. As to the reviews stating that the place smells - I have twice walked in during what seemed like rush hour and smelled nothing other than typical 'dog' smell, so I'm not sure what all that is about.

Amazing staff and great assortment of products. Great advice as well. Highly recommend.read more

Great store! More than always helpful!…read more The store is fantastic. Usually has most things in stock even hard to find items that you can't find in chain stores like Petco etc. , and one thing they have that doesn't exist in a chain store ---EXCELLENT CUSTOMER SERVICE! Anything you need they're extremely helpful and happy to find or get. I had my dog training classes here, and that's how I started coming to this location; but I have to tell you the customer service from the store is unrivaled. If there's something you need, just call and check on it. They're happy to check in stock, They also have a website you can order through that too, 99.9% of the time what you're looking for is a stocked item,and on the rare occasion that it is not or you have an item as I did a special cat food recommended by the vet they did not have on the shelf they called another location, had it there for me the next day! I also have a bad back and I cannot carry large bags of dog food for my dog....put my back out once they had the food delivered to my house free of charge which is a service they offer as well; if I go to the store, they are happy to bring it to my car for me if needed. In short, go here, I highly recommend it.

I can't say enough good things about Brianna! She always gets Cheese (my goldendoodle) in so…read morequickly, does an amazing job every single time, and is so patient and gentle with him. Cheese comes home looking great and clearly feeling comfortable and happy. We're so grateful to have found her--highly recommend!

Brianna is the best! My dogs feel safe and happy with her. She takes great care of the dogs and…read moredoes an amazing job.