Victor with QMR was prompt, professional, and proactive. He responded to my request and was at my home within 2 hrs. We found a small leak coming through a vent from our roof. He was able to find the issue within 10 minutes and sealed off the area in 20 min. He found there were other areas on our roof that could use some preventative care. He later supplied a reasonable quote and offered to come back the following morning. We had other options but knew we would go with him. The job was finished the next day in about an hr. Leak is gone, and roof is further reinforced. The weather this week in particular has been a cold, windy, and wet one. There was even a light dusting of snow the night before Victor came to work on our roof. We appreciated his proactiveness, and friendly demeanor in our situation. I'd recommend him to any of my neighbors who may have similar issues. read more

It's been just a couple of months since Quality Master Roofing replaced our cedar shake roof and gutters with Certainteed Presidential Shake and 6K metal gutters with leaf catchers. I couldn't be more pleased with the job they did. Vitor was great to deal with during the whole process. During the quoting process I told him about concerns I had with the existing roof (venting, skylight and gutters) and he made recommendations on how they could/would address them. His quote was straight forward (no confusing options or upsells) and his team delivered what was expected. They started and finished the job on schedule. They did a great job keeping the work site clean at the end of every day and after final cleanup it was difficult to tell they had even been there. We've since had some heavy wind and rain storms come through our area and the roof and gutters have been solid. I really like the 6K metal gutters, and the leaf catchers are a very nice feature. I was impressed by the professionalism and quality of work of the Quality Masters team and highly recommend them! read more

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Victor and his crew did an awesome job on replacement our cedar roof to shingles. Roof came out great and did the work in a timely manner. Everything went as promised and couldn't be happier with price and quality of their work.. read more

Victor & his team are the best! Very efficient, quality work, and very informative. We had a windy day that blew our downspout completely off our house, and into our side yard. Victors team was here in less than 24 hours. They fixed the issue right then and there. No delay. While working on a fix, they took pictures on our roof to give us clear understanding of its current state. So easy to work with, and great communication. Highly recommend! read more

Did a thorough job at a good price. Definitely worked towards earning my annual business!

It was great, very nice people to work with and took care of the items I needed. Thanks very much!

If you're looking for a roofing repair person that is knowledgeable, dependable and honest, look no further than Victor Santiago of Quality Master roofing and repair. Victor will give you a fair price estimate for work that needs to be done. He recently did a small roof repair job that I'm happy with and will contact him with any future roof problems that come up. Jim C Vancouver WA read more

Context: I have not had Quality Master Roofing actively do work yet nor have I received enough quotes to compare yet. This review focuses on their initial communication, thoroughness of their service. I will update as my roofing adventure progresses. We contacted QMR "late Monday night" (2am Tuesday). By noon Tuesday they'd gotten back to us with a potential spot for inspection arrival time 2-3. There was a wreck on the freeway. As 3 approached and he hadn't made it we were worried but noticed an e-mail had arrived notifying us he was running late due to an accident. He arrived at the updated time. Throughout that process they had extremely quick / top notch communication. Extremely appreciated compared to the experience we'd had with other contractors. As far as the inspection itself Victor was extremely on point. He was the 5th roofing contractor we've had out and was only one of two that didn't mostly dismiss my concerns that this was a roof leak due to our roof being fairly new and otherwise good shape. He also honed directly into the cause and showed several installation issues that needed remediation. To top it off his first suggestion was to check who did the install and upon recognizing them / knowing that they usually do good work he said that I should talk to them instead of him since it likely would be covered under warranty. I appreciated that touch when it was a totally unnecessary gesture that may very well cost him the job if the repair is covered. To wrap it up he's writing two quotes -- one for localized repair and one for larger section replacement depending on current budget. I figured it was assumed he would suggest full replacement but when talking through the options he made a reasonable case for why both could be justified. All told I've talked to too many roofers in the past week but I was glad I dragged myself through the process once more. Even if I end up getting work warrantied for this job I'm definitely going to include Quality Master & Victor in the round of quotes when it comes time to put a new roof on. read more

They did a very thorough job on my gutters. And they didn't take forever like some other company that I would rather not mention. Price was not bad either read more

Like to give a 'shout out' to Victor and his roofing & gutter/downspout crews. I was very pleased with their very reasonable quote, the quality of both their service and installation of my new Certainteed asphalt shingle roof and 6k/gutters with 3x24 down spouts. They were very easy to work with, and very responsive to my questions, with clear explanations. I would highly recommend Victor and Quality Master Roofing & Remodel. read more

I would recommend this company. The most knowledgeable and professional. Victor provided a quick inspection on a quote and provided a great solution to address my inquiry for gutter repair. Very knowledgeable about roofing procedures, gutter repair, and cleaning. He can spot the issues with a glance and confirmed by taking action to really look into it. I had a few come out to provide quotes, some weren't able to help, some high ratings ones didn't come out at all. Quality Masters scheduled to come out the day off initially speaking to them. Especially during busy raining season. They showed care in their craft, the ones willing to help, and provided an instant quote. How this company operates has earn my trust. By far the best in response and resolution. read more

I have a house with Hardie Plank siding. I wanted the planks on the windward side of the house on the second story to be nailed as a precaution because we get pretty high winds on the mountain we live on. I also wanted the tops of the windows caulked. Again, as a precaution. Victor discovered that the Hardie Plank was too thin and the nails were going through the boards. He was honest and told me this instead of pretending to do the job. He did complete the caulking. I appreciated he was responsive to my request for an estimate, then a proposal and then scheduling the job. I especially appreciated his honesty. Tim read more

Victor and his crew were great! There pricing was better than the other quotes we received and they did a great job and very professional. We had our roof torn off and replaced and there were several pieces of sheeting to replace. It was a lot of work and now Our house looks beautiful and we can't thank them enough! The Hooton's read more

Clean work, the details always look very clean. The employer and employees are properly prepared also protected. Additionally, employees and employer follow safety guidelines and regulations. The pricing I believe is the most just pricing you can get out there now a days considering the outlook even for investments and stocks. Very nice people who are open hearted and willing to negotiate a price. I recommend Quality Master Roofing & Remodel. read more

After getting a few quotes from other roofers where I had to follow up to get a response, I was so grateful to find Quality Master Roofing! This business is very responsive, provides trusted advice and fair pricing. The owner checks in on progress each day and doesn't sign off on the project until he personally inspects it. All employees are respectful of the property and thorough clean up is done daily. The final result was beautiful. If you are looking for a business with excellent communication and trustworthy service, look no further. read more

I hired Victor and his team to help fix an issue with our siding and window trim. They were nothing short of amazing in every facet of the project. Outstanding communication, exceptional work, and helped to answer every question I had. Will definitely be working with them in the future for other needs. read more

Came out quickly. Very professional and did a good job as promised. Very communicative and finished the job quickly and cleanly.

I noticed some wood damage from water just under my roof in an outside corner. I asked for estimates. to my great fortune, Victor came early the following day . He was professional and friendly, which is a rare combination in my experience. He quickly looked at my roof and determined that no repair was necessary. He took pictures and showed me exactly why there was water funneling down to the underneath wood section. I was completely surprised and pleased. He then said a bit of flashing might help move more water into the gutters and added that bit in a few minutes. I thanked him and asked how much I could pay for his help, which he declined with a smile and went on his way. A rare and happy event! The next time I have issues with my home , I will definitely be calling on Victor for help. read more