Bought our HVAC unit from them in 2020. We have faithfully subscribed to their bi annual…read moremaintenance program. We even used their vent cleaning services at a hefty premium. They came out to do maintenance on our AC and, in the process, broke a pipe causing a significant leak. The tech then left us with the leak saying he could not fix it. We were left with the leak for two days, which was uncontainable. It has buckled and warped our wood floors in two high traffic areas in our home. When they finally came to repair the broken pipe, they charged us $711. It was 90 degrees and my 88 year old mother is home bound, so we paid. We still have not been contacted to arrange repairs to the flooring, which is a trip hazard, or even an apology for the shitshow they created. I do not recommend using ANY of this company's services. You have been warned. I recommend A-1 Finchum Heating Air. They are honest, affordable and prompt.

Great replacement install. Unfortunately our system Freon has was no longer available so we needed…read moreto replace our 20 year old Rheem. The one requirement I had was the new system needed to be quieter inside the home especially downstairs. They removed the old return galvanized steel duct and put in a new larger return that was a soft sided duct. Well between the new York system and the changed return it worked! So much happier cost was fair and competitive and done in less than a day.

This is the 3rd time I have used Scott's Plumbing! They are…read moresimply phenomenal! I can't imagine using Anyone else. They fixed a leaking pipe behind my washer for less than 200.00

Very professional company. Left everything clean and working as it should. I would recommend them…read moreto anyone. Xavier and Teddy did and excellent job.

I had to replace my 17 yr old heat pump. I got quotes from 3 local companies in Maryville area…read more Town & Country was the best value. They immediately got the unit that I preferred and installed it a week later. It was a 3 ton split system with the air handler in the attic. They arrived with the equipment around 9am starting with laying down tarps to protect our floors. They were polite and hard working. My opening into the attic was small and required some extra work to get the air handler through the opening. Around 5pm they fired it up and everything is working fine. This is a 15.2 Seer unit which qualifies for a $2000 federal tax rebate which more than paid for the difference in the high efficiency unit....no brainer. The final bill was for exactly the agreed price with no adders or surprises. I would use them again and recommend them to others.

I called Town and Country today to have them look at my AC unit in my FROG. The technician was on…read morethe job all of 10 minutes before he told me my AC unit was 7-8lbs of freon low, and that he recommended replacing the unit. As the unit was working partially, I knew it wasn't that low on freon, so I took his estimate and dismissed him. Enter another local, although smaller HVAC company. They took a reading on my unit, told me it was was a little low. They charged it by exactly one pound. $170 vs $5900 ...... NOPE! Despite the fact that Town and Country did the initial install ..... they will NEVER be called out again.

Pros: excellent quality work, timely service, really friendly staff…read more Cons: Expensive. We've had four or five folks out doing different types of work, from plumbing to electrical, and each time their work quality has been excellent, we've always been very happy with what they do. The only issue I have with them is that their rates are a tad high. That said, if it's something serious that needs to be done I know it'll be done well.

I'd like to send a shout out to Caleb at Quality Plumbing Heating Cooling & Electric. Our complex…read morehad an issue with our street lighting. Caleb was sent out to help us, and he never gave up! It took a few weeks, many trips, and a good deal of tenacity to locate the issue and get it repaired. Caleb was always helpful and kind, and he was a terrific troubleshooter! Our complex is now fully lit and beautiful!

The work crew was highly efficient, skilled and so well mannered. They were very concerned about…read morethe quality of their work and making sure I was happy during the entire process. I am so grateful to have found this HVAC company and wholeheartedly recommend them!

I highly recommend this company for any ac repair needs. When I first looked for an HVAC company to…read morefix our air conditioner, over the summer, I did not find many recommendations and received suggestions from neighbors that were not helpful, so I wanted to make sure to review this company, since I found so little guidance. When our ac stopped working in July, I searched for a company that could fix it. When I called around, I was frequently told "we cant be out until next week," or "we aren't taking new appointments for "the next 10-14 days." Fortunately, JC's was able to come out within 48 hrs, which was good since it was July and my wife was pregnant with our daughter. When the repairman arrived, he was able to quickly diagnose and correct the problem with our air conditioner. The price was reasonable and he gave us instructions on how to avoid having the same problem, in the future.

This is a long review but worth it to explain my overall experience with Fred Weston lately. I've…read moreused Fred Weston plumbing many times over the last 10+ years in different homes. But this time they really let me down. I had to call them on a Sunday because I had water in my garage between my water heater and hvac. After having two water claims in three years: a toilet leak that damaged the ceiling in the bathroom below it, and a fridge solenoid going bad which allowed water to keep flowing into my ice maker and flood my kitchen. You could say I was panicking about where this water was coming from. There was enough water that it had slowly made a small river under my car and out the garage door. I called FW and was told how much it would be to have them come on a Sunday because there's a minimum of 3 hours or they could try to get me on the schedule. I didn't want to wait because who knew where the water was coming from - a busted pipe somewhere? When the young man came out, he went to all the bathrooms as well as the kitchen, looking under the sinks and behind toilets. He even looked in my attic space - visually from the doorway. Then he looked around the garage at the drainage pipes from the water heater and hvac. No water was visibly leaking. Did he then shop vac the water up? No. He called his boss who agreed with him that he should cut a hole in my garage wall between the water heater and hvac unit. Okay I said, if that's the only way to find out where it's coming from. Well, upon cutting a hole in the wall we discovered that that's just a concrete wall. There are no pipes which meant that any pipes would be above the garage since I have a 3-story condo. He then proceeded to take some of the ceiling tiles out and see if there was any noticeable leaking. None found. I had gone back in my house during all of these events, hoping he'd tell me what he found. When he was done with his investigation, he came in and told me that it looked to be the hvac unit! He said "I got the water cleaned up as best as I could so there's no standing water and it's pretty dry, that's when I noticed that the water looks to be coming from behind the hvac." He told me it's probably a drain pan that's gotten rusty or has a crack in it. (Come to find out, he was right.) It was the following day that I thought about how he hadn't even shop vac'd the water before he cut a hole in my garage! And the site of the hole in my garage - because of course he hadn't fixed the hole in my garage - made me realize that I've been taken for a ride. I called the company and left a message with someone (Linda?) and she said she'd talk to her supervisor and the technician who'd come out on Sunday. I waited another week and when I got no call back, I decided to email them. The only way I could email them was to fill out the contact form on their site. Once again, I got no reply. After two weeks, they did go ahead and cash that big check I gave them on that Sunday. For a while I was thinking maybe they weren't going to cash it because they realized they messed up my garage for NO REASON WHATSOEVER, but I guess I was living in a fantasy world with that scenario. I'm still peeved about the hole in my wall which I still have to fix, and the fact that they have not even had the decency to return my call or email. Shame on Fred Weston Plumbing, and shame on me for being fooled into paying someone for doing absolutely nothing except damaging my property and THEN discovering the issue wasn't a plumbing issue. I knew the price would be high for a Sunday, but I didn't expect them to do the job in a way that left me with a hole to patch and no one to have the decency to get back to me. I'm sure if they take the time to reply it will be to write a long response deflecting or coming up with excuses like they have on other poor ratings. Follow-up to response by "owner". No one called me back. No one emailed me back. No one followed up. Finding out where the water is coming from would've been easier if the water wasn't there. Use common sense. This company is quick to respond to complaints when we leave them a bad review but they are NOT quick to reply to attempts to contact them via phone or email. Excuses excuses is what this company is good at. This is the last follow-up I will have on this review.

Woke up to a leaking pipe and called another company first and they were busy all week. Called Fred…read moreWeston Plumbing and they said they were booked, BUT, what was the issue. I explained my plumbing leak and I was told we will put you on a waiting list in case something came open. I was contacted the same day and my leak was fixed, quickly and for a fair price and cleaned up the work area! Thank you so much for getting our problem solved and fitting us into your schedule! Fred Weston Plumbing will always be our first call!

I have a large (6BR) cabin and the AC units kept breaking down. Rodney correctly diagnosed the…read moreproblem with my several condensers in that they were installed in a covered lower area lacking any air circulation. So they simply overheated and their capacitors kept blowing out. Rather than relocating the compressors at a large cost, he installed a large fan to blow air out of that area to allow decent circulation... problem solved at low expense! Thanks Rodney!

Called late in the evening as our AirBNB guests stated AC wasn't cooling. They came out in about an…read morehour and got everything running again for a very reasonable price. They also kept us updated on eta and progress. Will definitely call them for future needs.

Have done business with Higginbotham Heating & Air for many years. Without exception, the company…read morehas been reliable and reasonably priced. Have recommended the company to others in the past. Will continue to recommend Higginbotham in the future. Ed N

I would absolutely recommend Higginbotham Heating and Air. They where reasonable in pricing and a…read morejoy to work with. This is a company that you can trust! They installed two new air conditioners and furnaces in my home. Heather Haynes