Dealt with owner, Shawn. Based on Yelp reviews, I called to help me with a broken sump pump. The…read moreoffice got back to me right away to setup a convenient time for a look. They use a texting system that lets you know exactly when the crew will be at your place. I found that very helpful. Shawn diagnosed the issue, recommended a strategy and gave me a quote that fit within my expectations. He performed a replacement and tested the new unit. He also walked me through exactly what he did. They conveniently sent me an invoice that I could pay electronically. Great service. Great value. And great people doing the work. Highly recommend.

Called them for an estimate, he came looked around, appeared interested. Said he would call in a…read moreday or two. Never called back. All he needed to say was he couldn't do the job. We would have understood. Instead he left us hanging!

Martel replaced our hot water heater four years ago (in less than 24 hours on Fourth of July…read moreweekend, no less) and I noticed today that it had started to leak. I called in to their office at 11:15 am spoke with a very kind and friendly woman who transferred me to Zach. I left a message and had a call back in less than an hour. The heater was still under warranty, they had one in stock and the technician, Mike, was at the house in less than an hour and by 2pm the job was done! I have always had more than amazing experiences with Martel, but this one takes the cake. Zach was very informative and helpful in diagnosing the issue and Mike was an absolute pleasure to have working in my basement. If you are looking for a stand-up company for any of your plumbing and heating needs, do not hesitate to call the friendly folks at Martel!

Glad we found them! They have serviced our house in winter when heat went out- fast efficient and…read moregood price on a major job, which we had expected. I just used them today when our central AC went out- Marc was prompt and identified just a simple broken wire- You are not going to get more honest then this. a VERY ethical company to work with. Local company taking care of their neighbors !

Excellent on the phone, answered any silly question I had. They were on time and did great work, no…read moremess, no fuss. Priced fair (the average cost of any local plumber). I'll be using them again!

Great speedy service came on short notice and did a good job.read more

Plumber was not in time for estimate. Then, waited several days, but no response or estimate…read moreprovided. Meanwhile, my vanity sits in my garage, making parking cars difficult. Not recommended!

Called them for a business suite. They responded quickly and professional! Great to use!read more

Don't do it. I am about to write a check for $446.30 for a hasty job of their plumbers drilling a…read morehole in the dining room wall guessing that a pipe would be there for an outdoor spigot--and being wrong. The plumber (presumably the senior plumber) showed up, looked down in the crawl space and was afraid to find the pipe there, despite my willingness for them to remove the portion of the ceiling to find it (my mother installed it but it no longer served its purpose). So they decided to drill a hole in a wall that now looks unseemly and devastating to the room. I had been waiting for them to do the job for over six months. They asked me to wait. I did. Patiently. For months. They said they'd do the work in the spring. My bill is for September. Not only did they not apologize for their poor work, they have doubled down that this is the way plumbing works. This is the way BAD plumbing works. The sad thing is that the elder plumber chose not to appear to clean up the mess and they sent a nice young man instead. He attempted to recreate the statement of facts about what they had told me but I refuted it and he relented. He was a nice kid. I have no reason to lie. I told him to find someplace else to work. They do sloppy work. They had to clean up a small space they created earlier, when they DID do a decent job (young men who probably left), that was supposed to fit snugly that I had to tape with painter's tape to keep from falling. When I spoke with the manager, and asked for a discount for the shoddy work he said he would try to fix it. He said that I acted as if they were idiots. I never said anything disparaging. But the shoe did fit. What bothers me is that the senior plumber just wanted to destroy something. He loved the thrill of drilling into a wall. He was so eager. I asked him to look at my neighbor's crawl space to see where it was. But no house is the same, was the response. But he didn't even try. You know what's there, now? A grate. It's going to coast me another $800 most likely to replace the drywall and match the color (yellow). I have NEVER been so disappointed in a company like this in my 65 years. They should go out of business. They couldn't even fix a stopper that they "fixed" that didn't fit flush like it was supposed to. The young man fixed it the second time around. Obviously, I'm not pleased with them. But the fact that they were unapologetic suggests that they will do the same to you--they'll do a shoddy job and you'll have no recourse. Incompetence and arrogance are not a good business model.

I received a quote for work and made an appointment for services…read more Workers showed up and completed 90% of the work due to a DMD appointment. I went to the office as I completed the remaining Sheetrock installation and asked about this to which they discounted the cost. The 2 plumbers were very professional and courteous and worked to get my project finished. Very nice work.

So, my wife and I get back home after going apple picking, and are having a nice afternoon when I…read moreheard this strange clicking noise coming from the furnace. And then, BOOM! Something lets go, there's the sound of rushing water, and the whole downstairs fills up with steam. It was so thick I couldn't even see a foot in front of me in the basement as my plumber, Darren Powers, talked me through on the phone how to shut the furnace down, and which valve to turn to get the water to stop. Man! What a mess.... Darren was such a help to me. Though he had been up since early that morning working a job when I reached him at around 7:00 pm, he came over as soon as he could around 9:00 pm and worked on stabilizing things until about 10:30 pm so nothing else would happen. Because it was Saturday, he wasn't able to come back until Monday after gathering all the parts and equipment needed to fix the furnace and burst pipe line. I've known Darren for years, and he's helped me on many occasions. Each time, he came as soon as he could, did great work, and cleaned up the resulting mess after. I've trusted him numerous times to come in to do his work even when I wasn't home. And he's always been more than fair with not only his prices, but also his time. It doesn't get any better than that. Thanks, Darren. You're not only a great vendor, but I'm glad to have you as a friend.

From the owner: Master plumber and gas fitter with over 20 years experience. We service and install all plumbing,…read moreheating, air conditioning systems and fixtures. Remodels are one of our specialties. Covering all of NH and some parts of southern ME.

Was selling my house and a few days before the listing went live I realized there were a few…read moreplumbing projects I should not do myself. My realtor recommended this company as they have used them for years. They did a great job. Quality work and really helped me out by adjusting their schedule to get the property listed in time! Highly recommended.