Last week, I scheduled a septic tank pumping service with Thomas Kisic Septic Services Llc. The…read moreearliest appointment available was at 8:30 this morning. By 9:30, I called them to check on the status of the service. A young man answered and said he would contact the driver and call me back. A few minutes later, he called to inform me that the driver was waiting on a part to fix the pump system on the truck, and the new estimated arrival time would be around 12:30. At 1:23, I still had not heard from the driver, so I called again and went straight to voicemail. I sent a text since the voicemail indicated that texting was an option, but I received no reply. When I called again at 1:30, my calls continued to go to voicemail. I decided to call from my work number, and they answered on the first ring. The young man again stated that the driver had informed him an hour earlier that he was on his way. I asked him to please verify the situation and call me back with an update. He assured me it would only take two minutes. Ten minutes passed, and there was still no callback. My son then called, and, once again, the young man answered immediately. He informed my son that the driver, who is also the owner, was essentially MIA and not answering his phone. By 3:15 PM, both my son's phone and mine, along with my work number, were going straight to voicemail. Needless to say, I do NOT recommend this company! I am extremely frustrated with the entire situation. They could have easily called me this morning to inform me of the issue and asked to reschedule, but instead, I was left to navigate this on my own.

From the owner: We are septic service that specializes in pumping out septic tanks. We offer pump replacements…read moredrain field installation as well as tank installations.

This is a wonderful company to use and you couldn't ask for any better. I will never use any other…read morecompany but them and Larry is so professional so very kind so willing to explain anything to you and the price is good and it's just a super company. He cleaned up very good and explained everything and I thank the Lord for him

Excellent Service! From the time I first called; Meagan was very kind and attentive! And made me…read morefeel at ease as well. They were able to come out the next day and Larry was able drained my septic quickly. In addition, he showed me that the tank was drained and showed me how to clean my septic filter if I ever needed too as well. Very well pleased! Highly recommend!!

Amazing Fast service all in same day I had my septic tank pumped and a new filter and lid…read moreinstalled. Excellent communications and clean up after job done. Fair pricing, and I'd recommend them to anyone

Angel with Suncoast Septic called me within a half an hour of my request . He was congenial and…read moreknowledgeable and was on his way to my place within 30 minutes of our speaking. Once they arrived they started quickly and were very knowledgeable about my project. They took control and even though they finished after dark and after 7pm they didn't charge an overtime fee. I would definitely use this service again should I need it.

Very prompt service we called around 2:30 pm and by 4pm truck was here. Extremely professional and…read morevery knowledgeable will definitely use and recommend to everyone went above and beyond to help us out. Price was lower than 3 other estimates......

We were trying to get a house in Winter Haven sold from our new home in Massachusetts when we…read morelearned of a previously undetected septic tank issue. Cam and his team worked very hard to help us get things sorted out. These folks are amazing. Communication was solid, rates were reasonable, and they were a pleasure to work with. I recommend them 100%!

I have used Quality Septic for over 25 years for numerous Septic installations, repairs and pumping…read moreon various properties. Never have I been disappointed. Every call, every visit I was met with the upmost professionalism, honesty and friendliness. Quality is not just a name it's the culture that is clearly evident through all areas of the company.

Overpriced | $400-500…read more Not impressed at all! Out of absolute desperate need, I contacted Quality Septic, as the company I normally use for regular septic service had all their trucks on an emergency commercial job and I couldn't wait. When the gentleman from Quality Septic arrived, Jody, he talked like an expert, explaining everything, almost to the point of sounding like he was selling himself as the one with all the answers. I explained to him my problem, that we smelled a sewer smell in the house and had some backup from a toilet inside as well. I also told him we had our septic pumped out last year so it wouldn't make sense for it to be full or backed up. Anyhow, he dug up the 1st lid on the septic tank and saw that there was no movement, so he then had me get an extension cord & plug the well pump into an outlet on the house directly. After that, the pump came on, but slowly. He then said I needed to get an electrician to come out and replace the power source (outlet) with a new gfci. He said my outlet there at the septic had gone bad. After that he had his helper drain the septic tank main tank and then closed it back up. I paid him the $465 service charge (which I was told on the phone would be $395) and he left. I called an electrician right after and they came out and replaced the GFCI outlet, fixing that problem. But just two days later, the alarm light lit up again, so I called another septic company who came out and determined that Quality Septic and their service technician, Jody, never opened or drained the dosing tank which is a standard part of the septic service call, according to them. I had to pay another total service call to the new septic company to come out and complete the job that I paid Quality Septic $465 to do just a couple days earlier. I contacted Quality Septic before calling the other company and explained what had not be done during their service appointment at my house. The gentleman I spoke to took in the office(Alex) took all my information and was going to pass it on to his general manager, Josh at Quality Septic. I obviously had to go ahead and get the other company to come out and complete the job that wasn't done completely the first time by Quality Septic. As of the time of this review, I still have not heard back from Quality Septic or their management. Based on my experience, I would not recommend using Quality Septic at all!

I had a failing drainfield that was installed less than six years ago, so I wasn't thrilled about…read morehaving to replace it. But ACE completely changed my perspective through the installation of an ATU water-treatment septic system. I did my homework, and not only was their pricing fair, but the service exceeded my expectations. The quoting team was responsive and on time, permitting was handled quickly, and they made a post-install adjustment promptly and at a very reasonable cost. The installation team, led by Cody, truly went above and beyond. Now we have a system that works reliably and produces much cleaner water with lower nitrate levels. I couldn't be happier. Thank you to everyone at ACE.

installed my septic. Had multiple issues during install. Had maintenance contract $25/month to do…read moreall maintenance. They would not address maintenance issues (filter clogging, etc.). Multiple calls to managers got only "that's not part of your Maint contract". BEWARE! Lots of other Much Better septic companies around here!

We had our septic tank pumped. Price was fair, invoice was exactly as quoted. I have a special…read moreneeds child and the guy wasn't even phased by the stuff they found in the tank! The service person showed my husband where our drain field is, sadly quashing my husband's dreams of a separate garage. I will definitely call them first for future needs.

Steer clear!…read more Purchased a home with a septic system this company installed (5 years ago). I wanted to get the tank pumped and figured I would pay for an inspection to make sure everything is OK. So naturally I reach out to the people who installed it. The crew shows up an hour late. The first thing they say is "how bad the system is set up", "why was it done this way", and "I would have never done it this way". (Reassuring considering this is the same company that did install this system.) Instead of opening the exposed and accessible septic cover, they proceed to literally dig up, as in covered in dirt and grass, the abandoned tank and start pumping it. After scratching their heads for some time they figure out that they are pumping the abandoned tank and start taking a look at the active system. Poke around at it for a few minutes and proceed to tell me "I don't really know what's going on here. We pumped the abandoned tank half way and stopped because it can pop out of the ground if we pump all the way out. I'm going to go back to the office and try to get more information and then have someone call you with info. I also am going to try and not fully charge you for the pumping as we didn't pump your active tank." I pay them by check for the full amount assuming this will still be completed. Service was the 5th, I had not heard anything by the 18th so I called and was told "the person that needed to go over the report was on a job and would take a look at it first thing". Next day another call that the person that need to look at it got busy and will look at it by end of week. Weekend comes and goes and still having heard nothing, on the 24th I emailed that I had no confidence in this company and would like a refund. Magically I am emailed a report that says everything is all good. I receive a call where I am told "The owner was actually on vacation since the new year and only just returned to look at the report". So at no point was anyone actually going to be reviewing this report as I was told. I'm also told "Everything was completed correctly during the inspection and everything is fine". They want to send the tech out again to "check the levels again". I let them know I did not wish the person to return due to the conflicting info and "The report is useless to me since I don't trust the information on it. At this point I would prefer a refund because I cannot trust the company." They have stopped responding.