0 stars. I took my phone in to fix a mother board, since getting it back it has done very weird…read morethings. the back camera does not work, the 0.5 isn't even an option, and it runs slower than it used to. the customer service was HORRENDOUS. every employee looks like they hate when someone walks thru those doors. everytime I take the phone to the place, they tell me some terrible excuse as to why the camera isn't working. overall stay far far away from this place as they don't know what they are doing

A friend's son runs a computer and cell phone service in Glasgow. I called him with questions about…read moremy iPhone and he referred me to Tech Connection on Scottsville Road, since it's in Bowling Green rather than me having to drive all the way to Glasgow. I knew Sean would not refer me to someone who didn't trust and both times I've been in there. They have been courteous, efficient, and helpful. The first time, I was looking at almost $100 for a new cell phone battery, but they cleaned the port and worked on the phone a little to try and carry me over since I wasn't able to afford that at that time. Fast forward six weeks and I was still limping along with the phone although it did need the battery. I took it in today and they replaced it while I waited. I noticed they had a very steady stream of customers in and out. Jose waited on me the first time and Nino waited on me this time. Both of them are knowledgeable, friendly, and have very good interpersonal skills, I especially noticed today that Nino was dealing with a challenging customer who had limited English, and although I didn't know the entire story, he was firm but very polite with the gentleman the entire time. They also cleaned my phone up and made sure it was shiny and the port was clean when I got it back.

Great place to get your phone fixed. I really rough with my phone. I've used them 4 x to fix my…read morescreen. Service was a great. Their pricing is great. And my phones extremely fast. I couldn't recommend them more!

Had a great experience at iFix at Hurstbourne. My iPhone screen was badly cracked and they were…read moreable to replace it much faster than I expected. Staff was friendly, explained everything clearly, and the pricing was fair. The phone looks and works like new again. Definitely recommend if you need your phone fixed in Louisville.

Had an old beat up iPhone 6 and they hooked me up with an iPhone XS with accessories at a great…read moreprice. Fantastic customer service.

From the owner: Unlimited Talk, Text, and Data starting at $18 @ month. We Buy / Sell / Repair.read more

I don't know how many nice things I can say about a business, but I'll try…read more I broke the screen on my phone, and was recommended here. I went to that dinky place in the mall and they wanted to charge 230$ to fix my screen. The guy CLEARLY didn't want my business. I remembered that batteries plus fixes phone screen due to an ad put out. I stopped by, walked in and spoke with a representative. I told him I had called the other day and was quoted 149.99. The computers had gone down and I was very patient with them. I could tell they appreciated me as a customer just standing there. After looking up the replacement part to my phone, he said he couldn't fix it. Bummer!! The manager, who I could tell was a genuine businessman, didn't want to lose my business. He told me that, if I was ok with it, he would take it to a neighboring store to have them fix it and bring it back. Lo and behold, I have a working phone. I applaud the staff for their ability to go above and beyond what they should have done!

Don't bother to schedule an iPhone battery replacement. My appointment was for 9am but on arrival…read morewas told I couldn't be seen until 10:45 because someone else had scheduled an 8:30 time. Website times are set for every 30 minutes. The explanation: "corporate makes us do it this way". Wasted an hour of my time.

I must admit, I wasn't sure about Icelldealz at first. You see so many of these cell phone places…read moreand you expect them to all be the same but this one definitely stands out among the rest. The owner is very polite and very helpful. My girlfriend has cracked the screen of her iPhone twice and both times the owner himself took care of the problem and also made me feel like a valued customer the first AND second time around. I just have no complaints and I'll continue to be a customer at this business for sure.

From the owner: Phone Repairs for iOS, Samsung Phones and Others. Phone and Ipad Screen Replacement, Battery…read moreReplacement, Charger Port, Liquid Damage, Power/Volume Replacement and more. Most Repairs done on the same day with only the best highest quality screens and parts from USA Top Companies. Warranties are available for replacement parts up to 30 Days . We also sell phone accessories for old and new phones like covers and chargers! Smartfix will also buy or sell your Phones and Tablets so you can get the most money rather then selling it to another seller. If we don't have it then nobody will and fair prices for everything so let us help you save money, Smartfix staffs is ready to answer and help you so Call us today for information or appointments!

Great Customer Service and extremely honest and timely Brought cell phone and Xbox for repairread more

Friendly service. Fast repair. Very knowledgeable. We have serviced iPads, iPhones, and laptops…read morewith great service every time. We highly recommend them.

Place is short staffed and they are taking 60 dollar diagnostic fees in before repair. I had to…read morecontact them 3 different occasions and pay up front for a repair in a two week span. All three times I talked to someone different that had no clue about what was going on with the problems internally. As a matter of fact they recommended that I come and pick the MacBook back up and they would suggest some local shops that could possibly fix internal problems because the soldering tech had quit a few weeks ago. Pretty much paid 60 dollars just for it to sit on a shelf and not to be looked at. I would not recommend this place at all.

You would think by the name and the description they give that they do something more than screen…read morereplacement and broken back glass. My problem was that my phone locked up while doing a restore. You would think that they should have some kind of diagnostic software if they are doing repairs. They told me to get a new phone or take it to Apple. They are doing phone repair but only the gravy work. yuck !

I fixed my iPhone here. It was not useable before I got fixed.my phone screen was smashed.They did…read morereally good job and it was so faster delivery then I thought !! Thank you guys.

I had an old Dell Inspiron 17 (purchased in '09) that I thought I was going to have to replace. The…read moreunit was very sluggish and would take forever to load a page saved on the computer, and longer for web sites. It continued to get worse. Face recognition worked when it wanted to (not very often). A finally the power button gave way and pushed inside the device. I forgot to mention that the battery had died several years ago so i had to keep it plugged in to use it. I decided to give The Fix 411 a try before ordering a new unit. Best decision ever. The power switch had a broken solder connection, so that was repaired. They replaced my battery and old hard drive and transferred ALL my files from the old drive to the new one. Did I mention this was all done for less than 1/8th of the cost of my computer when I purchased it 17 years ago, and under 10% of what a comparable device would cost today. Saved $$$$$ thousands by repairing. And the best news is that it runs faster and more efficient than it did when it was new. The Fix has earned all of my tech business.

terrible I took my PlayStation here to get a hdmi fixed and the hdmi port falls out of place the…read morefirst time I plug it in

One of the people I was with needed to get a new phone charger for a brand new phone that was just…read morereleased. Would you believe we went to the ATT store and they dident even have the charger. The ATT store told us to try this Best Buy in bowling green. We went to this Best Buy the store is a smaller Best Buy but has every thing you would need. Including this charger that the ATT store dident have lol. When we went in 2 staff members greeted us and asked us if we needed help. Both of them took us over to the cell phone accessories area and gave my friend a few options. The store employees were very helpful. They escorted us over to the check out and the transaction was complete. Overall. I was impressed with this Best Buy in bowling green. I would defiantly come back to this location in the future if I needed anything electronic.

I'm so disappointed in this place and understand why they are closing stores. I am a former…read moreemployee and worked with Best Buy for over 16 years. Have not worked there since 2017. I took my Dyson vacuum that I purchased from them around 6months ago for repair. The stick vacuums has probably been used 10 times total. Never really cared for it. Long story short it stopped charging. So I contacted the manufacturer and was told it's in the manufacture warranty period that was one year.and to Take it back to Best Buy and they will repair most likely replace the bad battery. Go the next day and was first told at customer service to just get another one and they would exchange it. Learned later that the guy at customer service thought I just purchased it. I had everything with it box,manuals, cardboard inserts, and accessories so I understand his confused nature. Because it still looked brand new. Like I said it's been used maybe 10 times. Finally a guy told me that it's no problem we will just send it to service and should let you know something in a week or so. Three weeks go by and nothing so I contacted Best Buy's service center. They tell me that the vacuum has been repaired and give me a tracking number. Then tell me that they will also call when it arrives in the store. Will attach the communication I had with them. Few days later Best Buy store calls and tells me no it's not repaired and come pick it up. So, now I'm confused on what's going on. Try to call and told again it's been repaired. Great, I go in today to pick it up. Was helped by the same guy that sent it to service for me the first place. He then tells me that they don't repair vacuums and that it was never touched or repaired. This is almost four weeks from when he told me it's not an issue to send to service center for repair. Tell him the whole situation and show him my communication with service center. He tells me that was a fake person and he can't help me. What the hell.. Fake person. It's your Geek Squad service center. Best Buy get your foot out of your A**. I will never ever shop with them again. Would have been fine at first if they just told me to go back to Dyson. But after all of this just pissed. Essentially all the time wasted, money for gas, and just incredibly inconvenient time wasted. Decided to send this to save others wasted time.