A little over 2 years ago, we hired Quality Tile & Carpet to clean a very bad Berber Carpet stain in our PS condo. After all is said and done, the stain remains... it's a little better, but it's still there. QT&C lifted the carpet and replaced the padding as an extra attempt to remove the stain. They seemed to do all the right things, but were unable to remove the stubborn stain. Thanks for trying. read more

I have a carpet cleaning business. Whenever i have a customer who needs new carpet, flooring etc or needs carpet repairs I recommend Quality Tile and Carpet. My customers have never been disappointed. They also do counter tops, showers and cabinets. They have better pricing and selection than the big box stores as well! read more

Very disappointed with the customer service. I called and made an appointment days in advance for someone to meet me at my property and provide me with an estimate for some work. I offered my name, phone number, address and was told someone would come out to meet me in between the 4 hour time frame of 10-2, no one ever came. I drove 2.5 hours from Huntington Beach to make this appointment and not so much as a phone call. read more

I thought about having our carpet repaired for a long time, finally made the call for an estimate, I was pleasantly surprised how affordable it was to repair 5 problem areas...less than 24 hours after the estimate the work was done! Im super happy with the results, no more embarrassing bare spots! Thank you George and team at quality tile and carpet read more

Competitive prices and great service. Would highly recommend and use over and over again.

Great friendly shop! Stopped because I needed some 16x16 tiles which can be hard to find and they had exactly what I needed at a really low cost! Will definitely be back again! Thanks read more

Ken was extremely helpful, he knew what I wanted before I did! He even went to the trouble of cutting, and recutting tiles for me. Customer service A+! They have the best selection and the best prices in town! Thanks Ken! read more

They really live up to their name QUALITY! They have items that look similar but better than Home Depot and the quality of their tile and carpet really out shines Home Depot by a long shot! Don't burden yourself by going any where else! They have everything you could possibly want, even what you didn't know you wanted! Just stop by and see what they have to offer I guarantee that you'll be impressed! I recommend them to anyone looking for tile and carpet! The prices are great as well! They even have this carpet that keeps its full fluffiness, guaranteed! How awesome is that! Just go in an ask for Ken to tell you all about it! read more

Very pleasant folks to work with. We've hired them twice now (both tile jobs) and everything has gone smoothly. Prices are fair and installers are great. Would hire them again. read more

RAVE: Quality Carpet & Tile They were recommended to me on NextDoor, and I called Ken (manager) to schedule a meeting. After visiting a few stores in Palm Springs & Yucca Valley (including Home Depot), my husband & I knew our budget and the type of flooring we wanted to have installed. Ken showed us some samples, talked to us about their quality and price, and scheduled a free visit to measure the house. Their prices are great, and they were extremely friendly and responsive to my questions and calls. Within a day, Ken provided us with a few estimates for various options we had discussed. We decided to do the floors in two steps (main rooms this summer and stairwell & bedrooms next summer). We went in to pay a deposit (50%) and schedule the demo & install. The demo included pulling up carpet, layers of tile & vinyl, and baseboards. They loaded it into their truck and hauled it away, cleaning up after themselves as they worked. They even moved our heavy furniture. Larry came in to install the flooring. We chose a beautiful waterproof floor (https://www.eternityflooring.com/collections/grand-heritage-collection Sequoia color design). Larry is an artist. He expertly cut the floor to fit around the wavy rock fireplace as well as many odd-shaped obtuse angles (we have a hexagonal design in many rooms). He & his assistant worked quickly, and were very clean. They finished ahead of schedule too! I noticed the floor settled a bit odd in one tiny spot, and they rushed over the next day to fix it (no charge of course). It's perfect! We love it so much! They were such a pleasure to work with, and definitely put customer service and quality of their craft at the top of the list. We can't wait to finish the bedrooms and stairwell with them next summer! We highly recommend Quality Carpet & Tile. We are grateful for the recommendation on Nextdoor. Thank you, YV community! :) Arie & Kyle 57205 Twentynine Palms Outer-highway Suite B Yucca Valley, CA 92284 Phone: (760) 365-7779 read more

I generally had a good experience. They showed up to the scheduled appointment to measure for the bid. They got back to me with the bid in a timely manner as promised. I am pleased with the installation of the finished product. Very pleased in fact. The installer was very communicative during the process. NOTE: Getting anyone to come out for the bid is half the struggle in this town. I only went with Quality Tile because the other two firms in town didn't show up for the scheduled appointment. But ultimately I can recommend based on my experience. read more

Ken was extremely nice and helpful when I first came in to store purchased tile and set date for new shower to be done. By the time the one week job turned into 3 weeks I was not as impressed. Construction crew ripped out old fiberglass shower, along with part of the base board and wall board. Did not cover anything dust all over. Ran out of title and had to wait for more to be shipped Ken unsympathetic when I asked about it. When Ken called to see if job was completed and If I was satisfied I mentioned the base board and wall still needed repair he sent Carlos the tile man out to do repairs and hand me the bill. Very unprofessional on his part. Never came to see job or find out if I was satisfied. read more

Quality Tile And Carpet refaced our fireplace, added all new floor to ceiling backsplash in the kitchen, and replaced our old countertop with a great quartz countertop. They completed the work to perfection, in less time than quoted, and for a great price. I highly recommend them and will definitely will use their services in the future. read more

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They made getting new flooring in my business a pleasant experience. The store has a huge variety and great prices. The store staff is very knowledgeable and the man who laid the carpet was fast and efficient. Very happy customer. read more

I have a rental in Joshua tree and needed to re-carpet the whole house. Ken Large the owner was easy to work with. He found the right color and great price. Since I was in a hurry he was able to fit me in and his workers were completed the job in one day. They took out the old carpet and padding, then installed the new carpet and cleaned up after themselves. read more

Had a great experience with Ken, I purchased tile for a rental home in 29 palms while still out-of-state, I never had any concerns during my experience. Ken went above and beyond to ensure I was satisfied and happy with the product. I can honestly say that it was a pleasure to do business with Ken, and really enjoyed the way he handled everything. Thanks for making a 'would-be' headache very smooth! read more

Ken and his team were flexible, knowledgeable, on time, professional, and best of all the work was quality - no pun intended. Really one of the best home improvement firms in the area. You'd be doing yourself a disservice if you didn't at least let them bid on your project. read more

They tried, but came up far short of quality work and reliability. Profit over service. 4 no show-no call appointments. Inexperience in workmanship. No follow up. We used these guys in the past, this time was a major disappointment. Headed to court to recover a $7k job gone wrong. read more

I'll make this quick. I walked in, they showed me some carpet. I made a choice. It was on time and they installed it on my schedule. I just could not ask for more...oh, the carpet looks great. read more

I've bought flooring here for 2 different rentals as well as my own home. Professional, courteous service--fast too! Who says that about a service guy??? They did a great job and fair pricing. Recommend. read more

The worst business in our town to deal with. They caused me a lot of anxiety and time. Was unlicensed doing business and blamed me for having to spend $3000 to reinstate his license . Charged me for products that were not ordered and never came as well as labor. Doesn't know how to do a change order. Tried to make me pay 35 % restocking fee for a tile that was 2 different colors after I came in the store and verified they were wrong. He said he would get the right tiles and didn't and expected me to let his installer put the wrong ones in.. Caused me to drive over 100 miles to get a product that would work with what I purchased and was already installed. Yelled at me in his store in front of my husband and a child. Threatened to put a Mechanics Lein on my home and sue me when I could have sued him for 3 times the job plus tear out. The only reason I let the job get completed was because his installer had already done 2 thirds of the job. He was polite and professional. Never again ! I have photos . read more

While they tried to do the job we asked for they do not have the experience for higher end finishes. Wanted a nice waterfall for our granite install and it did not deliver on what you would expect. After install we noticed a crack in the granite and they seemed to not care. They don't call for satisfaction levels and in fact their communication is very poor. Used them years ago and the quality since has declined dramatically. Would not recommend at all. read more

We recently had a complete kitchen remodel done by Quality Tile & Carpet and couldn't be happier. The office and the installers were easy to communicate with, always on time and provided quality workmanship. They were patient and helped make the stress of a remodel a lot easier. Thanks for the great kitchen. read more

wow is all i have to say , the showroom is massive and what an assortment of samples to look at , Ken was a real help to my wife and i. the pricing was fantastic and we will be back when we start our remodel. we shoped Home Depot and Ken beat the prices and the time frame to get the items installed. read more