Tow truck driver didn't speak English wanted to take pictures of our truck because he said it…read morewasn't towable because of the cargo in the back. Took his picture got in his truck and left. !!! Do not recommend them and I had AAA he was trying to charge me just because I had ladders and a box in the back of my truck.

Don't use them unprofessional. Carlos said he didn't know but all he had to do was press on the…read morebrake. Anywho took em almost two hours to get to me but coincidentally once Carlos got here Marcos called and said they cancelled. Spend ur money somewhere else

Was down near Big Sur with our RV stabilizer malfunctioned and deployed while driving. Both the…read moreperson who answered the phone and the driver Cole were incredibly helpful. They helped trouble shoot if towing vs fixing at site could be possible. They answered promptly departed it being a holiday weekend. Cole even drove behind us as we continued our journey home since he was heading that way anyway to make sure we were safe. I cannot thank them enough!

This tow company has been helpful in some of my most stressful times! They are fast and reliable…read morewith excellent customer service. I would keep their number handy!

Very responsive and friendly! They towed my car to San Jose without any issues. Really appreciate…read moreFlorencio's timeliness and he was super helpful.

We ended up needing to call Dick's Towing after a really scary situation--my boyfriend's tire blew…read moreout while we were driving in separate cars, and he started swerving left and right. It honestly could've ended so much worse. Thankfully, they were available right away and able to tow us all the way to San Jose, which is where we were originally headed. Lorenzo helped us, and he was amazing--super friendly, communicative, and reassuring during a stressful time. On top of that, they gave us a really fair price. The only thing that dampened the experience a bit was the receptionist who answered the phone. She sounded like an older woman and came across as pretty rude. When I called back a second time because we had lost track of Lorenzo while following him, I asked where he was, and she responded with an attitude along the lines of, "What do you mean he's with you? He's supposed to be towing you guys," instead of trying to help calmly. I ended up just asking for his number. Aside from that interaction, everything else--especially Lorenzo's service--was excellent. He really turned a stressful situation into a smooth experience.

today I locked my keys inside my car and the gentleman came within 10 minutes. He quickly came and…read moreopened my door, a true lifesaver, cause I was kind of stressed out. I highly recommend them.

These guys are THE BEST. reliable, professional and courteous. Twice I had to call on them and was…read morelucky to get Carlos. Five stars!!

I have had AAA forever, because roadside service is essential: when auto repair becomes necessary…read more The one time I switched, my midnight flat tire was a nightmare, to fix. Had to call the police, who did not know the 24/7 auto service available. Well, last month my battery needed replacing. In the driveway, the car would not start. I called AAA, they could not come immediately. When they finally arrived: although I told them, I needed a new battery, the service man thought I just needed a battery jump! Then, he said, he had to go away to get one, for my car. Over 2 hours later, he showed back up, with the new battery. So, I was very nice: he told me multiple times, about being shot 6 times in Vietnam, once in the head!!! Bullcrap, he was 46: I am 66, female and do not like scammers!!! The dealership charges $250 for a battery, plus $150 labor to install. AAA charges $225 for the battery, because I pay AAA annual fees. Overall, it got done. My neighbor came to chat, which saved me, from the service drivers BS. However, please be very careful. So many creeps out there, nowadays!!!

Unfortunately, this company does not know anything about customer service! All I received was rude…read moreand disrespectful service when I called to get an ETA for my car. I really don't know why AAA keeps renewing their contract with these companies that all they care about is the $$. Maybe invest in your staff so they could provide better service to the community! It's just a shame to have to deal with these type of businesses! 0 recommendations from me!! Stating they fixed my issue when they never arrived to the set location. My tire is still flat btw!!

Great service Greg picked me & my car up on Labor Day (09-01-2025). Terrific attitude, above &…read morebeyond helping me with my car full of belongings & last plus best of all was good conversations until my ride showed up. He was very careful with everything he did plus while was waiting he whipped down the transport & chatted a bit. Professional in e every way possible. JaneS

Overall, great service! The gentleman that provided the job was very nice and friendly.read more

This review is for their phone customer service. Called to get some information and the lady who…read moreanswered put me on hold 4 separate times and talked way too fast. I had no idea what was happening. Please slow down.

My ex boyfriend pretty much stole my car and ended up getting arrested and got my car towed on May…read more7th. By the time I was finally able to get it out which was 3 days ago the tow fee added up to be $1900. The first lady I spoke to was not helpful besides letting me know that I needed a sheriff vehicle release form signed which cost me $132 before I would be able to pick up my car from the tow yard. After I got the nesessary paperwork I went to the Salinas Auto Center location which happened to be a warehouse building that seemed to be decided into separate offices that were all closed except for the garage door that is located right next to the office door. I called the number that is posted again and I asked why the door said closed if its posted online that it they close at 5:00.? The lady proceeded to tell me that they are closed because they close shop at 5:00. At that point I reminded her that it was only 4:15 which caused her to get irritated with me and put me on an endless hold. It's been days later I finally was able to speak to the driver and he lied saying that he's called and left numerous messages. And that I was supposed to meet him on Saturday at 10 which I was never told. So he was extremely rude telling me "now your going to have to wait til Tuesday to pick up your car". ABSOLUTELY THE WORST COMPANY EVER!!!! Extremely UNPROFESSIONAL- RUDE- DISRESPECTFUL- LIED TO ME ON MULTIPLE OCCASIONS.

Called and a driver was out within 15 minutes. He was courteous & knowledgeable and the cost was…read morereasonable.

If 6 or 7 Stars were an option I would give that to them. The people at Chaz are prompt and…read moreprofessional and every time I have used them I am very impressed from the character of their drivers to the immaculate condition of their trucks including inside the cabs! All the guys from Miguel, Kevin Cesar, and Emi are top notch and seem to enjoy their work very much. I am a former Fleet Manager and wish these guys had been MY Tow Company all those years. I cannot recommend them enough.