"First Off" Dr. Gowda is the best general practitioner that I have seen. He takes his time do go over whatever the medical issue is and he makes sure you leave with some form of an answer. He takes a holistic approach, not just treating your current issue, but also focusing on the inter-workings of your day to day life. He takes time to get to know what life is like for you outside of his office. He makes sure to ask very thorough questions and keeps amazing documentation of each visit. The service is always prompt. If I had a standing appointment, I am taken back to my room within minutes. The entire staff is friendly and makes you feel as if they know or remember you. If you are new to the area or just looking for a great primary care doctor, I highly recommend Dr. Gowda! read more

Dr should be relieved of his license to practice. His negligence put my wife in the hospital. Wouldn't take a dog to his for services. Definitely do not recommend. read more

8/31 checked online for options for my 6 year old daughter who's crying from ear pain. I see this place is open on their website and closes at 5pm. Says no appointment needed, they take walk in. We drive for 18 min to get there at 4:37 for the receptionist to tell me they take their last appointment at 4:30. Nowhere is it posted online that way. Just a small white line on the window of the building that the receptionist argued with me on. So she refused to let us be seen. There was another person who walked in same time as us that also got turned away. They need to update their hours, website and hire more caring and compassionate people. read more

experience! Everyone in that building was professional, efficient, and got the job done! Thank you, thank you thank you!

Showed up at this place at 5:15 PM on Sunday and they post they are open till 6:00 Pm and take patients till up to 30 minutes before. She told me they closed up early. This is terrible. I could barely drive myself to this location having suffered heat exhaustion and now I was having to continue to drive to the hospital which I was trying to avoid. She said the provider had to leave early I'm guessing maybe he wanted to catch the sunset on his boat but I will not ever visit this establishment again very very unprofessional they couldn't even post something on the door so I sat knocking because I could see the woman inside. If you're going to operate a business such as an urgent care and you're going to have posted hours you should operate a business during the hours and have secondary provider if you are unable to operate this business during the hours you post. Shame on you read more

We waited half an hour just for the lady at the front desk named Michele to say that we weren't in the system. She gave us the paperwork then we waited another half hour and watched people behind us get their service and leave. When we finally were called in thirty minutes later the nurse took my weight and blood pressure then we went back into the waiting room and waited another 5 minutes. We went into the room and waited another 20 minutes, the doctor took maybe 3 minutes to figure out what was wrong and prescribed medicine. We waited another 5 minutes and got the prescription can note. Overall the actual doctor and nurse were great but the wait time and the front desk were really irritating. read more

DO NOT GO HERE!! Feeling sick? Feeling faint? Heart probs? Stomach ache? Might as well just stay home and take some ibuprofen or drink some pepto. I'm on a heart monitor and my actual PCM told me if I feel my symptoms to visit her or go see another place when symptoms occur. My heart monitor tracks the data but is not a 24 hour surveillance monitor. My main physician made that very clear when I got it. Well I got to the point where I felt faint and unfortunately my main doctor wasn't available so I made the mistake of coming here. They took my temperature and I had a slight fever. They completely dismissed my main reason for coming in and had the AUDACITY to tell me how my equipment worked and told me I'm only experiencing these symptoms bc of my temperature. After waiting in a room for an hour and a half all they did was give me ibuprofen and sent me home. ABSOLUTE JOKE of a place. Nothing but a M&M machine. read more

This Urgent care is horrible and needs to rename their clinic. Receptionist doesnt seem so fond of her job and is rude. Came in due to a work injury and they claim they never received the email from the worker's comp so i forward the email myself and waited 30 mins to see if she will receive the one i sent. She barely looked at her computer coz she was busy eatting and claims she had been refreshing her email and has not received one. Nothing so urgent about the service being provided with reception itself what more the examiners. I decided to leave and decided to find another locatikn to be seen. read more

On vacation and come down with a horrible kidney/bladder infection. This was the closest place, and I'm so glad it was, because it could not have been better service. The nurse was super compassionate and the practitioner was amazing, taking the time to explain everything that was happening and getting me quick relief. Recommend going here for any urgent needs 1000%!! read more

I walked into the urgent care at 6:30 on a Friday with my daughter who became sick while on vacation here. The front desk lady indicated they stop seeing patients at 6:25pm (despite the website indicating 7pm). Meanwhile my daughter is crying and very sick. When asked about the time, she said they have to start cleaning up in order to close by 7. When asked if she knew if any other open urgent cares, the woman was very rude and asked if I was around here and suggested I use google. read more

Do not seek treatment at this location if you are needing a Tetanus shot. They do not have them available. The NP who evaluated my family member was knowledgable, and treated appropriately , but the location does not stock Tetanus shots and therefore the patient did not receive the full serves that should have been provided.. This is unacceptable practice for a location that calls themself an Urgent Care and is located in a vacation destination. read more

I got there right as they opened...they were a tad late opening due to holiday confusion, I received an apology though it was not necessary. The staff was friendly and efficient (even the Monday right after the Holidays) the clinic was clean and they took good care of me. read more

Stopped here because it was the only place I could find open.. I was skeptical of the reviews but the staff was hands down fantastic! They didn't mind that I was strolling in last minute at all. Super kind. Now I know where to go in the future! read more

Outstanding service! Everyone was friendly and helpful. I arrived when they opened and was seen quickly. The NP was thorough and listened to my concerns. read more

They just want your money!!!! I called in advance to be sure they could take care of something that was in my eye and the receptionist said they would be able to or they would give me a refund if they weren't able to fix it. When I get there and i ask again to be sure they can take care of my eye they said yes so they collected my payment I wait 3 hours in the waiting room and finally when I was seen by the dr. she looked at my eye for 30 seconds and said there was nothing they could do, and she said there office wasn't even set up to take care of my eye problem. I told her that I thought it was infected and asked if she could provide me a prescription of an antibiotic and she said she didn't think it was infected and didn't recommend anything further so they sent me home and refused to give me my refund of $125.00. For a total of 2 min with the dr. for her to tell me there is nothing they can do and they don't give me my money back! Not happy! Side note: 1). I immediately went to the ER where they said it was very infected and glad that I came in otherwise my eye would have been severally damaged. 2). Urgent care lied on my patient notes and in my receipt saying I denied all care. Avoid this place at all cost! Waist of time waist of money! read more

The worst. Within 38 seconds the receptionist was extremely rude and didnt take the time to listen to my concerns. They immediately said that because i was in a car accident that they wouldn't see me. This was my 3rd time here in the past couple years and each time they were rude. read more

I have gone to this clinic many times and I have always had a good experience. They are friendly and efficient. I always feel respected and I feel like they care. I recommend this clinic. read more

I went on my lunch break to be seen (thinking it would be a quick in and out visit). There was only one other patient in the waiting room. After 55 minutes the front desk staff still had not called me up to get my copay and verify my insurance information. The other patient verified that they had been then an hour and it took that long for them to get registered as well. This is unacceptable. I had to leave to get back to work. I definitely do not recommend going here. read more

This place is major racist vibes. The lady at the front desk barely looked at my paperwork (lab request from doc) and said, "we don't do that here" and suggested I try CVS. CVS? Are u kidding me ?! She's lucky I didn't have the time or energy to go back and forth with her. I wouldn't suggest going to this urgent care. It's new , it looks nice but the customer service isn't worth it . Just drive somewhere else . read more

Not so Urgent at all.. went in for jaw pain and swelling.. wasn't seen until two and a half hours later. The receptionist is not the nicest person in the world nor is she the meanest but there leaves something to be desired about her customer service. It also seems like she was convincing a lot of people to leave. read more

When I tried to go the woman said that I couldn't come in without a mask. I didn't have a problem with that then she said they would not give me a mask and they closed soon anyway. When They didn't close for another 45 minutes. They are not looking to help you at all. read more

Went to the doctor here with my boyfriend who was diagnosed with bronchitis. They prescribed him cough suppressants which we were told were antibiotics and an inhaler. Just went to White Wilson immediate care today (a month later) and he now has pneumonia, due to the last Doctor not giving him any antibiotics. This new doctor at While Wilson, is now filing a complaint because of how bad my boyfriends bronchitis had to be a month ago, for him to now have pneumonia and them not have prescribed him with more than an inhaler and cough suppressants. Do not recommend going here! White Wilson is amazing, won't ever go anywhere else. read more

We arrived at at 12:15. I filled out the check in form and paid my insurance copay. After waiting over an hour, I was informed that my child could not be seen for "tooth or mouth" issues. If the incompetent individual working the reception desk had even glanced at the check in forms, she could have let me know right away. Instead she wasted over an hour of our time with my child in pain and running a fever. She should have paid attention, followed their protocol, and DONE her job within 5 minutes of us arriving. I got mad and told her that her lack of attention to detail was unacceptable and that she wasted our time. She offered me her business card, told me to complain to a manager because she was the manager, and made a nasty comment about Tricare. (Does she have an issue with miltary members, their families, or our medical insurance?) I told her that it didn't matter who she was, that I didn't believe that she was qualified to be working in any medical facility. She then came out from the cubicle and followed me to the door. She physically got in my face and threatened to call the cops if we didn't leave. I responded, "please do"; as my child and I were already outside and she had followed us out. I am appalled at her level of incompetence and unprofessional behavior. Her failure to do the most obvious and simple part of her job caused my daughter more time in pain that could have been prevented. read more

Fantastic service. The aide I received was prompt, professional and complete. The Urgent care team impressed me with their knowledge & explained in detail my plight. I will definitely utilize their services as needed. read more

If I could put zero stars I would! This place told me 15 minutes when I walked in the door with a child with an infected blister. 2.5 hours later and of course they collected my payment first. They did nothing for the issues and said let your body fight it off. My child is 16 and I have 4 of them. I do not run to the doctor for just anything. WORST PLACE EVER! Do not trust these people with your health!!! read more

Visited the location in Ft. Walton Beach. Great experience. Nice and clean facility. Staff was excellent, friendly, and knowledgeable. Sunday morning, two kids, in and out in 90min and that includes all the new patient paperwork. I won't hesitate to go to them again if needed. read more

I have been here before and the were ok - not good, but ok. However, today, my husband has a bad flu and shingles. He couldn't drive himself because he was too sick, and I had to work. A guy ran a stop sign on my way home, so I had to deal with the accident, then rushed home, got my husband in the car, and rushed to the clinic. It closes at 7pm and after getting caught at two long traffic lights, we arrived at 6:32pm. The receptionist turned us away saying that they stop taking patients at 6:30. We were only TWO MINUTES late and it takes no time for a doctor to look at my husband's torso, go "yeah, that's shingles", and write a prescription. They have permanently lost our business. read more

I got a rash while on vacation and needed to see a doctor. This Urgent Care had the shortest wait time when i called ahead, only 1 person waiting. When I arrived about 15 minutes later, i was told there were 2 people in front of me. I waited for 1.25 hours in the waiting room. Then got taken back and waited another 10 minutes for an NP to come in. They do primary care as well and i guess they were continuing to see all their patients as scheduled. So I imagine i kept getting pushed back due to appointments. Good thing I didn't have a terrible emergency. Reception staff was friendly. NP was friendly, but I recommend going elsewhere because of waiting. read more

I am only giving them one star because zero stars is not an option. This place is only a money machine. They don't care anything about actually treatment, it's all about payment. It's a different person every time you go in. Don't waste your time! read more

First off: awesome girl doctor. She's smart & quick, thank you for that. My beef is with the infestation of ants and roaches. I cannot believe that a medical facility could have so many bugs! We stood up the whole time while waiting & still got bug bites on our feet. :( grr read more

Took my 2 month old nephew to Urgent Care for a rash that has been progressively spreading over the last few days. Due to the long holiday weekend, visiting his pediatrition was not an option, and the office wouldn't be open to schedule an appointment until three days from now. Was told that this was "no problem" and there would be a short wait, as there was only one doctor in. Waited over an hour and a half when the receptionist to tell us that "the Doctor did not have time to treat an infant." Waste of time, poor customer service. Parent beware! Will NOT be (attempting) to use again. read more

While visiting Florida on vacation, It was necessary to visit this URGENT CARE. I was seen by S. Rothe,PA. I was suffering from cold and flu symptoms for the past 3 days and thought i was going to die. She offered to do a flu test on me. While waiting for the results I was offered a STEROID SHOT to begin clearing some of my inner ear infection. Since i had a return flight in a couple days, I was told this would begin working to get me well quickly. The nurse administered the Steroid shot directly into my SCIATIC NERVE which literally paralyzed me for 30-40 minutes. I cried, bent over the exam table, with debilitating pain. No bedside manners offered from the S.Rothe or the nurse whom administered this shot. Only a 2x3 ice pack and left me with this paralyzing pain. They never even checked on me. Their only concern was that they were closing and i needed to walk out of there. Once i was back at home, I visited my regular doctor, whom said they gave that shot in the incorrect area for my size and weight. They should never have administered near the sciatic nerve. read more

This place is a rip off. My usual co-pay for urgent care and/or immediate care places is $30. They charged me $30 at the time of the visit in 2017, and now 2 years later, I receive a bill for $30 more due. I called them and explained what I normally pay and explained that I only saw a ARNP, not a specialist. They also said they had trouble with their billing system and that's why I'm getting a bill 2 years later. My co-pay for a specialist is normally $60 NOT AN ARNP. They tried saying they are a special "urgent care" and not an immediate care place even though they have the same hours and same service as White Wilson Immediate Care, somehow they are different. I've received one bill for $30 some 2 years later, and they wouldn't work with me on this rip off, so, they sent me to a collection agency. NEVER AGAIN will I go back to this place. I'll stick to "immediate care" at White Wilson or Gulf Coast Immediate Care Center both of which only charge $30. I shouldn't have to pay a specialist co-pay to see an ARNP. read more

Pack a lunch and a pillow. It's been almost two hours and I'm still waiting. I can hear the doctor and nurses out in the hall having lunch for the last hour while myself and other patients are waiting to be seen. I could have been home from the CVS minute clinic by now. I just heard the nurse say there's still people ahead of another patient that came in before me. So I imagine I'll be in this room another hour. I almost considered this place as my primary doctor but not if I have to wait this long. There all kinds of signs all over the office and waiting room with codes of conduct for patients. Signs talking about all sorts of policies such as angry patients, attitudes, cell phone usage etc. So the doctor has all these expectations for patients as if we're providing a service to them? Very rude and makes me not want to come back because i feel like those signs were posted after many angry patients got tired of their bs. Not a good look. read more