Very friendly and prompt. Signing up for appointments is super easy and once you check in, the staff are quick to get to patients. Friendly and helpful. Anyone having problems: book ahead and bring all of your paperwork and things will go smoothly. Don't use the kiosk - check in by phone per having an appointment. read more

Don't bother coming to this location for walk-ins. Waited an hour and they didn't call a single walk-in patient.

I had a very disappointing experience at Quest Diagnostics in Agoura Hills off Canwood St. When I arrived, I was greeted by an employee who rudely told me, "Come back another time, all of my co-workers are at lunch and I am here by myself." I explained that I live too far away to return later and would be willing to wait. I was told the wait time would be approximately 45 minutes. During that time, only three people entered the office. After waiting 55 minutes, I knocked on the door because there was no reception area and the reception window shade had been drawn closed. I was then met by another employee who was also extremely rude. At that point, I decided to leave. The office appeared to be poorly managed, and the level of customer service was unacceptable. I contacted my doctor, explained the situation, and requested that my referral be changed to Labcorp in Agoura Hills, which she accommodated. I have consistently had excellent customer service experiences at Labcorp and look forward to continuing my care there. I wanted to make you aware of this experience, as no patient should be treated this way. read more

I had an appointment and didn't get seen till 30 mins and later. Also once I got home a bruise started to form and then reached out to my aunt who's an RN and she said they blew a vein. See my picture less than 24hs from the blood draw, stay away!! read more

Quest Diagnostics - Lab work less than 24hrs ago. - Laboratory Testing Near Me - Agoura Hills, California

Loved the easy online booking, online check in and good cell service. The phlebotomist was gentle and nice. I was in and out in 20 minutes!

Everything went good . I have no appointment but I came earlier and they helped me fast and the lady ( Lina ) did a good job .

Extremely rude staff. Check in is often faulty and if you ask a genuine question they are very annoyed. Sending orders is extremely confusing and difficult, they give no guidelines on how to. Don't come here get it done somewhere else. Some people are fighting illness or diagnoses and they couldn't be more insensitive. Rene is the only good one. read more

Worst location of quest diagnostics in Congo valley! They are so unorganized and don't even care about their stand by list. They're also awfully slow!!! Horrible! read more

Had an appt here today Rene took me back right on time! She was fantastic both professionally and personably--offered my use of the facilities before the bloodwork. Thx again Rene & for the paper towel you surprised me w for my still wet hands. She skillfully drew my blood first try--not even a pinch. What a wonderful tech! I left singing her praises to Lina I was so elated and relieved. read more

On several occasions I have visited Quest for blood work. Lina is great. She goes out of her way to make the experience pleasant and pain free. Thanks Lina! read more

Had an appt for 3pm today. At 2pm received another confirm for appointment. Came at 3pm exactly only to see a printed sign on the door "closed due to AC not working". Everything absolutely everything there is automated. So they couldn't send out a text saying, sorry, canceled. No. Of course they couldn't!!! Almost 2 hours waisted traveling to get there and back. Truly disappointed. They have NO one in front to ask any questions. U need to check in via iPad station. Annoying af!!!! Horrible. Sadly, they monopolize this testing business and there is nowhere else to go!!!! So so so disappointing... The amount of money they bill insurance for testing should be enough to staff a person at front....awful... read more

Sloooowwweeest location! Their kiosk was s also semi-dysfunctional. I go to quest often in various locations. This one is like they are in slomo. There is one male phlebotomist who us running to keep things moving. He's brought in SEVEN patients while I wait. The other team members don't seem to be doing much. read more

if there was a zero rating that is what they deserve. I came in as a walk-in and they said it would be 30-60 min. I waited until 4:30 and they told me they wouldn't take me. unbelievable and so rude read more

I had a great experience at this Quest, I was in and out in 10 minutes. Rene was awesome! I had a reservation so that probably is recommended read more

My review is about the cold atmosphere of Quest computer sitting area. I've been to 2 different locations of Quest and is impossible to ask questions to a real person. Everything is now a software and no one cares about customer service. This feels horrible and I rather go to other company that you can speak with a real person. I went to Labcorp in Agoura and is much better to find a real person when you walk in the office. Please Quest company, bring back real humans behind the glass when we enter, who came up with this horrible concept & atmosphere with only computers to make appointments. read more

I would give them mine 5 stars if I could. Seriously. Upon arrival, there is no one there to check you in. If the employee had not gone out the door, we would not have been seen by the lab tech. The lab tech made us feel extremely unwelcome and as if she truly was overwhelmed by taking a urine analysis. Now it is over ten days and our doctor has yet to hear back from them. If you try calling to follow up with them, you only receive recorded messages. There is no way to get ahold of anyone! #unreal read more

Unreal! You can't even ask a simple question you have to go through their automated phone system, which gives you the impression that eventually you'll be able to speak with somebody and then when they are through directing you everywhere it just hangs up when you call back it will then click on you There is no way to talk to a human being when you call in everything is directed to their website. Why even have a phone number? This is true corporate greed where they do not care at all because they're big enough that it does not matter what we have to say about them, since you have nowhere else to go to get your blood work done easily read more

Greatest Appreciation to Awesome Lena drawing my blood as quick & painless . It makes a difference as she was very kind & personable to make the time pass. The New office is located on the first floor & convenient to bathrooms. Located off the 101N/S Kanan Exit . read more

No stars. Go to Lab Corp. if you need blood work done. I had gone to Lab Corp. For 5 years before my old doctor left the state and they charged my Medicare every time and I never owed them anything. Quest, even after getting my Medi-Medi information is charging me personally for everything. I did research and Quest has a lawsuit for over charging Medi-Cal and taking kick backs from doctors. They are a fraudulent company and I hope the lawsuit gives them more than a slap on the wrist. The 1 star was needed to submit. I give them 0 stars. read more

Update: they had the gall to send me to collections for something for which I never received a bill. I am still unable to contact a human being at Quest Diagnostics to resolve my prior issue. Avoid Quest Diagnostics like the plague, which they'll probably give you as well. read more

First off, if you possibly can, GO WITH AN APPOINTMENT!! Service was top notch & efficient. I'm not an easy patient. Quest made things as best as possible! read more

THE WORST EXPERIENCE EVER!! my husband had an appointment and was 4 in line. After 40 Minutes and other people coming in he went up and they said oh you don't have an appointment! He showed her the QR code and she said, well you don't have one anymore! WTH?? This is unacceptable. You are dealing with patients who have life problems and need medical attention and this is how you are treated!! SHAME ON YOU QUEST DIAGNOSTICS IN AGOURA HILLS!! read more

I have a huge phobia of blood draws and needles. I was so scared for my appointment and I saw so many bad reviews which only freaked me out more. When I arrived I checked in on the tablet and almost immediately they called me in for my appointment. No waiting at all. I told the phlebotomist about my phobia and she was so sweet and understanding and brought me to a room where I could lie down. It was done in like 30 seconds and she checked in on me and brought me water after. It was such a good experience and if anyone else had a phobia and is reading the reviews, don't get freaked out by the bad ones. Just make an appointment and go early and it will go smoothly read more

The Pilates instructor Anastasia Alexander at Fitness 19, Newbury Park is amazing. I love the way she walks around to ensure everyone is doing the movements correctly. So much fun and a great work out. Highly recommended. read more

Got there at 8 with no appointment. Others came after me. I was in and out in 15 minutes and noticed they were moving the other people very fast. No complaints at all. read more

Very surprised at how low the rating is here. Excellent service. You can walk-in whenever and check in via the kiosk so you don't have to wait on the health care workers who are helping patients. You are given the option to wait in the car and get a text or in the waiting room. All of the employees are very nice and respectful of your time by being efficient. If it's not busy, I can be in and out of this place in 20-30 minutes. read more

Always seems slow and endless long waits. Not sure what the point of an appointment is, when you still have to wait forever. Very inefficient and pretty incompetent to be honest. The technicians seemed disorganized and not very sterile-minded! One had his rubber gloves on but was changing toilet paper with them on. Didn't see any sign of him changing them before the next patient. This is a company that has over expanded through greed and has compromised efficiency and standards, towards its customers. The reason it can do this? ...simple word...Monopoly! It's put small personal labs out of business and done deals with health conglomerates. As usual, it's the patients/customers, who suffer! read more

BIG time waster. Even with some attempts by Quest to manage appointments, walk-ins or with an appointment, it is still a long time to have blood drawn. Every time I need to go there they offer a new excuse why they are running late. Once you are seen it goes at a quicker, acceptable pace. Be prepared, bring a book. read more

Im here for an hour and didn't go in yet. The board showed 27 minutes wait for us. I'm here for 60 and didn't go in yet. I'm with 3 little kids and upset. Big mistake. read more

*** Shockingly bad! *** Go to Westlake Lab instead. My Dr sent me to Quest for a cancer screen blood test. I made an appt. Asian Tech woman said, "I don't have time to do that kind." So, I went to Westlake. The tech woman there took the time to read the Doctor's Instructions, drew my blood, and I received the results. read more

I'm actually shocked at how poor the reviews are for this location. Showed up just before 8am when they open and was immediately nervous to be one of about 7 people waiting in line as I'd read the reviews on yelp about their lack of speed. I was however pleasantly surprised to find myself- the last of the 7 ppl. in line- at the front desk at about 8:17 or so. That's quite expedient as far as I'm concerned. I was less enthused about the fact that they do not do TB tests before 2PM for whatever reason, but had I called I'd have known, so I won't dock any points for that. Came back at 2 as the only patient and was out in less than 10 minutes, easily. The woman who helped me was more than pleasant and actually totally painless blood draw- better than my doctors office. I rarely write reviews these days but had to jump on because my visit was actually so great I feel bad for the place being judged so harshly. Perhaps they've restaffed? I don't know, but great in my book. Forgot to mention, I didn't have an appointment either. read more

Per a doctor's order, I went in for some blood tests. I am a frequent fainter and the assigned phlebotomists was very understanding and helpful. She had me lay down to draw my blood and she kept the conversation going, the whole time. I really appreciated the distraction. read more

I liked this place (I went to downstairs) unfortunately I don't know the technician name but she was very nice and gentle I really want to thank her a great job she did read more

Had to say anything that hasn't been said already..... if your time is not important then this place is perfect for you. CHeck this out - I arrived at my appointment time and got in line to use the automated checkin Ipad. The woman in front of me was struggling and had to wait until someone finally came to the front desk to help her. When she finished the next person went, then me. Once I clicked DONE I got a message saying "YOU ARE OVER 10 MINUTES LATE - YOUR APPOINTMENT HAS BEEN CANCELLED AND YOU WILL BE TREATED AS A WALK-IN!!" WTF??? I sat for nearly 40 minutes then left. Unfortunately this is the business model at Quest - the customer always comes last. Please do yourself a huge favor and check out LabCorp on Agoura Road in Agoura Hills. No wait with an appointment and very pleasant folks. It is a huge upgrade from Quest. read more

Wish I had read Yelp before I chose this location. Walked in at 4:00 to get a blood test for my son ( who was horribly nervous). Their last appointment was a 3:30 which we couldn't make because he doesn't get out of school in time. Had one person ahead of us and one was in the lab already. We waited 45 minutes just to give the lab orders to them, then waited fifteen more while it was entered into system. Got out of there at 5:10. Dreadful experience, not because it was painful for him, but he had to sit and wait in such a fearful state. I think the biggest problem is there is a staff of ONE. The phlebotomist is also running the reception area. She was very nice and gentle with my son, but I'm hoping we can change locations since he has to be tested every month for six months. Yikes. In a nutshell, try a different location for Quest. read more

I showed up at 8:00 when they opened. The waiting room was already full with people The staff were wonderful and did a fabulous job of move people through. I had 10 vials of blood drawn and I only felt a little pinch. Comfortable conversation with attendant. Good team working at this location read more

People are rude, not friendly, not knowledgeable and absolutely not helpful at all. I prefer going to Westlake Vollage location. read more

I have to say this is one of the worst quests to deal with. We have sent many clients over as it is our closest location. The staff are unruly, unfriendly, unprofessional, and downright rude. I don't understand how people that act like this have jobs. It isn't just 1 bad apple, it's the entire location. Corporate, buy these people a lunch. Appreciate them, maybe us, your clients, will benefit from that. Or maybe you need a new staff better equipped to deal with people. read more

I was originally discouraged by the long line ahead of me but was pleasantly surprised by how fast I was called to the back for a simple blood draw. Natalie was my phlebotomist and even though my veins are a little on the illusive side she only had to poke me once and I was very impressed by the in-and-out spend. Tha m you Natalie! read more

If you do not have insurance or just want to pay cash, DO NOT USE QUEST!!! They jack up the prices 500% for cash patients compared to what they charge Blue Shield, Blue Cross or Medicare. I have Kaiser, wanted a SIMPLE blood test and decided to go to Quest instead of hasseling with my HMO. I was charged $700.00. Since I am a doctor, I decided to see what the allowable rate is for Blue Cross, a mare $140.00. I now send my patients to LAB CORP even if they have insurance. There are plenty of good labs out there that do not rip off the public. read more