The phlebotomist I got was proficient and personable, but the overall business didn't seem run optimally. They literally do not have someone at the front desk, period, to help with any questions or answer any phone calls. It's literally up to the automated kiosk, and automated voice messaging system. Therefore, if you have literally any question or issue, there is literally ZERO way to get it resolved. This becomes a problem when they also seem really behind and unorganized. My test results were delayed and missing, and there was zero way to talk to someone about receiving them or figuring out what happened to them. read more

I came as a walk-in first thing on a Saturday and totally expected this place to be packed and busy but today was totally empty. Not only were they able to take care of me almost right away, the phlebotomist who handled my stick was so awesome! I have deep veins that are always difficult to find and she was able to find my veins so easily. Unfortunately my veins just weren't working too well in my arms and they had to stick my hand which went by with no problem. I can understand that if this place was busy with a whole lobby of patients and with them only have a few staff members that it could be frustrating. But today I had a very nice visit. 5/5 stars for that phlebotomist who was able to work with my bad veins! read more

Quest Diagnostics - Lobby - Laboratory Testing Near Me - Austin, Texas

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With an appointment this was awesome. Easy check in and Melly was super helpful. I would say the facility was very basic and spartan.. Could use some love or a mid-Austin location that partners with functional medicine providers as a cooperative service. Quest could do an upscale branded location and likely get more clients. read more

Normally I dread going to get lab results done as you typically sit and wait forever and a day. Quest was actually very pleasant! I scheduled an appointment a few days prior and arrived maybe 15 min before to check in. They have a parking lot and an automated check in system that is self service and makes things really smooth. They then have a monitor showing where you are at on the list. I waited no more than 10 minutes before being taken back. The computer systems were being a little finicky and slow so that did slow my appointment and delay me a bit to my next meeting, but the employees were very professional and helped me to get everything I needed done quickly. Overall was a pleasant experience as opposed to what I'm used to! read more

They go on the cheap and don't hire people. The people they have are great, but they are way overworked. Their business model seems to be letting people through instead of customer service read more

Over an hour wait but had an appointment. People were complaining and leaving early in the waiting room. Not a good time

Would give 0 stars if I could, office staff and doctors are rude and not helpful to anyone waiting what so ever. I got laughed at for even asking a question, people were walking out because of the service and attitude of the employees. Do not recommend read more

I had a very positive experience here, for a functional medicine panel. After a flustered morning with a vehicle battery issue, I was able to reschedule for a couple hours later, with caffeine-withdrawal starting to happen as was fasted. I arrived an hour early, because I was in the area, and check-in was smooth, following the directions I'd been given. I expected to wait quite awhile but they called me in within just a few mintues. I highly recommend Mellie, the phlebotomist, who was exceptional. Not only was she empathic, she was super-professional. She applied a warm little compress thing to the area in prep, and it also relaxed my mind! The draw just took a couple of minutes, and I looked the other direction and breathed. (The only downside for the facility's waiting room is the repetitious video advertising wall TV, narrated like gas pump ads - the company could have a silent slideshow instead). read more

Experience continues to be mixed. Recent problems, the last of which is shocking: (1) The patient queue which is supposed to be displayed on the TV is rarely working. As such, you can rarely tell how many people are ahead of you. (2) It seems like they go to lunch for an hour and nobody is called during that time, even if they have an appointment. (3) Appointments are almost never on-time. Expect a wait of at least 15 minutes, often much longer. (4) There is never anyone staffing the front desk, you check in via the kiosk. So if you have a problem, you can't talk to anyone until someone comes out to call the next patient. And since they apparently close for lunch without notice, if you're there around that time, you could be waiting a while. I observed a patient waiting at the desk to talk to someone for around 15 minutes before someone came out (to call another patient), and the conversation went like this: PATIENT: I checked in at 11:30 for my 11:40 appointment, but I haven't been called yet. [This conversation took place around 12:30.] WORKER: Did you have an appointment? [!!!] PATIENT: Yes, I had an appointment for 11:40, and I checked in for it at 11:30 on the kiosk. WORKER: Yeah, well, you're supposed to have an appointment. [!!!] PATIENT: I *did* have an appointment, for 11:40. The kiosk acknowledged that when I checked in. WORKER: I don't see any appointment for you. [Then ignores the patient, opens the door, and calls me.] ME: She's been waiting here a lot longer than I have, can you take her first? WORKER: She doesn't have an appointment. ME: She said she *does* have an appointment, and the kiosk acknowledged that when she checked in. WORKER: I don't show any appointment for her. At that point the patient just left. read more

don't know why they are rated so low??? 5 stars! super fast and helpful. typically it is hard for my blood to be drawn because my veins are small but she got it first try with no pain (: read more

no one at the counter. All I had to do was drop off a sample and when I did see someone, they refuse to help me until they helped everyone with appointments. I had an appointment too, but apparently they arrived before me. it took literally less than 60 seconds for them to help me, but I waited an hour. Never again. read more

I know this isn't really a place where you check the reviews, but after seeing all the negatives down below I thought I'd add my own experience. I had to go here today to get some blood work done and I had not a single issue. Make sure to make an appointment online (super easy to do) and then make sure to check in when you get there (they have a tablet you do it on and it's also super easy to do). They were running a little bit behind, maybe around 10-20 minutes behind (which seems to be the norm for busy medical buildings). I had Maria and someone she was training (didn't get her name sadly) and they were both super nice and made me feel very relaxed and comfortable. They answered all my questions about my insurance and what I was getting done, and they even asked how I was around blood and needles. They never made me feel silly and were engaging the whole time. The process was also super quick and they were very professional, making sure to get my signature and making me check off on all the labels. I honestly had a great experience despite being very nervous and I think this place was super great and the staff is both very helpful as well as very nice. read more

Moving up to central/north Austin means I need to find a new lab for my routine blood work. This quest location was one that was close to my new place and offered early appointments. The earlier the better when you need to fast for your blood work. The lab is easy to locate and plenty of parking. I checked in on the tablet and the chairs were set up for social distancing. Thanks 'rona. I was called back within a few minutes and before my scheduled appointment time. My doctor had faxed over my lab orders and thankful it was there upon arrival. The lab tech had problems getting my info into the computer from the order which took a little time and annoying. The blood stick itself was easy and didn't hurt. I am always thankful for skilled techs. read more

I'd give zero stars if I could. You can't call and reach a live person. They do not serve people with appointments first. They just took three people from the standby list that were waiting less than 15 minutes...but another man and I have been here two hours, with appointments, and they didn't take us first. When he mentioned something to the woman, she said "I thought I checked all appointments...I'll try to grab you." If I didn't need this blood draw TODAY for my fertility treatment, I'd be out of here. I hope they can at least do that right. read more

Slow, understaffed. I had a 10:30 appt, arrived at 10:20, and they were only up to 9:50. Waited 30 min for a 1 min blood draw.

Showed up at exactly 6:30am, checked in without an appointment and was called in 10 min later. My technician was nice and efficient. Overall experience was good, no complaints. I will say there were about 6 people that checked in behind me so if you don't have an appointment arrive right when they open. I think they only have one technician from 6:30-8am. read more

Third World, with apologies to the third world. No management or customer service in sight. Beleaguered and miserable employees forced to work in factory like conditions. Imagine a nightmare where you are forced to go through a malfunctioning H-E-B self check out for all eternity and you have some idea of what this place feels like. Quest, at least based on this location, is an embarrassment to the medical profession. Avoid at all costs. read more

This place is shocking in its lack of concern for health, customer service and ability to get results. I went to get a COVID test and the first thing I noticed was you have to sit in a waiting room with others and there is no mask, no option to wait outside and NOT EVEN A HAND SANITIZER. The bathrooms have no soap, and you are supposed to figure out the wash station is in the hall...so infected dirty surfaces The final insult was a call where they ask me to give my dog and other personal identification info. Any bank will tell you to never respond to oncoming calls phishing fir this kind of info. The gentleman who helped me was nice but seemed worn thin as did the other staff who looked past capacity. I wouldn't trust a taco truck managed this poorly, much less a place where they are doing medical tests. read more

I came here today for a blood draw after making an appointment over a week ago. I didn't have a single positive interaction or friendly word from anyone I spoke to. Getting answers to simple questions (like "I made an appointment, am I all set?") were met with disdain and a bad attitude. That's not the worst of it. The phlebotomy itself was horrible--probably the worst one I have ever had. Hours later and I have a bruise the size of a golf ball on my arm; and my veins are very large (hence why blood draws are usually a breeze for me). I can't imagine how bad the phlebotomies must be for folks with hard to find veins. Stay far away from this location. I for one will never be coming back. read more

After the incident that happened at the Ben white location, I called this place the day before and asked them if they are open and if their drug screen machine was working. They asked me why I was asking so I told them what happened. They put me on hold twice. Then the woman I finally spoke to asked me details about the first location and apologized for my first experience. She told me if I came in to ask for her Adely and she will get me "in and out." So I showed up at 10.30. I have been waiting for 45 mins and still waiting. Keep in mind it's a urine test so I made sure to drink enough water. This is not "in and out." Then again In and Out the burger place isn't either. So maybe by "in and out" they just mean "in." The woman who told me that was sitting there and doing paperwork. I reminded her of our conversation the previous day and she was still sitting there. Then she proceeded to call someone else in who was also waiting for over 45 minutes. The poor woman also had an appointment. read more

The website is terrible. In person is even worse. Disorganized and very rude. I would never go back.

STAFF NOT WEARING MASKS WHILE COVID TESTING!?!?! I've been to Quest Diagnostic many times. In April 2020, I witnessed 3 staff members not wearing masks in the middle of the COVID lockdown. Also, no one greeted clients (of all whom wore masks) in the waiting room, despite walking past us multiple times. In May 2020 my visit upset me for 3 reasons. 1) The phlebotomist took a very long time to complete my paperwork and labels while chiding me, repeatedly telling me that my orders from 3 different doctors were "too much," and "I will only send the orders one place....you'll have to figure it out because I can't separate your orders and lab requests." 2) The office was actively engaged in COVID testing in the patient room next to mine and staff was not wearing a mask AGAIN (we have a mandatory mask policy in effect in the City of Austin, plus this is now a medical COVID testing site...like really!?!?) And finally 3), the clinical area is gross. It's not clean. The bins holding tubes are grimy, lights are out behind the front desk and the DIRTY bathroom is used for drug testing, so there's only toliet paper--no soap, towels...nothing! I loathe to give a specimen. I bring my urine from home (really) just to avoid the bathroom because it's that grimy. TMI, I know...but I'm telling you, the bathroom is grotty. Overally, I was furious at the repeated lack of COVID safety measures (i.e. no masks), lack of hygiene and being treated like a hassle for having multiple lab orders from multiple doctors. My insurance requires I go to Quest, otherwise I wouldn't go near this place. Thank you for reading this far. Sigh, I feel better now. read more

Let's be realistic -- it's Quest we're talking about. Depending on the day and time, you're going to have a different experience. I went at 11:15a on a Saturday, and I was the only one in the waiting room. Just filled out some paperwork, and I was seen within 3 minutes. The girl that drew my blood did so quickly and professionally. While there's nothing out of the ordinary to report, I wanted my good experience to be considered in the midst of the horrible reviews already shared. read more

Quest Diagnostics - Laboratory Testing Near Me - Austin, Texas

This place is a joke..You come in and there is no one at the receptionist desk and they have this sign in sheet that you sign...Well after being here for 45 minutes along with other patrons that came in, we spoke with NO ONE..It took us to ask a employee who was coming back from lunch when we could get some help..Very unprofessional..Im not sure who is running this place but if you want someone to come in and bring some order to this place you can message me..To have people just sitting and no one checking on people is just plain foolery.. There are people who would love to have a job..I heard employees in the back just having a jolly ole time while people needed to get back to work read more

Rarely a wait, wonderful staff, easy draws. My doctor is just down the hall, so going here is easy and very little stress.

0 stars... worst experience ever: My appointment started 20 minutes late. My son tried to get on the little horse in the lobby, and the horse fell over multiple times. Not appropriate for kids. The technician seemed nervous. Made my husband come in to help with a routine blood draw to hold my son down. Kept talking about how he didn't have "good veins." Had us penning him down for way too long. Put the needle in nowhere near the vein. Kept saying I needed to keep his arm straight which I was already doing. Moved the needle around in his arm for a long time before giving up and saying we could try again or come back another day. Obviously we opted to leave. My son was traumatized, and he even woke up screaming for 30 minutes straight the next morning. He has never woken up like this before. This experience was a living nightmare. We will never be using Quest for anything ever. I warned my local mom group about this location. read more

Rude and unhelpful staff when dealing with my unusual situation. There is no one at the desk and I waited over 30 minutes to be acknowledged

This place is full of grumpy b*tches. Sent here by a psychiatrist to submit a urine sample. The woman in the ugly blue gown tells me that I should have come prepared and tells me that she can't give me water and that I have 4 minutes to start peeing in the cup. And then after 30 second of being in the bathroom she loudly knocks on the door asking if I've peed yet. I say 'lady it hasn't even been a minute yet' she then rudely tells me to drink two cups of water and wait in the lobby for half an hour. If I ever have to go to another quest diagnostics I will be sure to NOT come back to this one. read more

Quest Diagnostics - Rude clowns pretending to be medical professionals - Laboratory Testing Near Me - Austin, Texas

Let's face it: If you're here, it's probably not for something super fun. In my case, I needed to get some blood drawn. Not a big deal but also not my number one favorite activity. My time there was relatively uneventful - kind of what you hope for. I was a walk in. I walked in, showed them my insurance card, signed in and had blood drawn. The gal who drew my blood was capable and polite and I was in and out of there in about 20 minutes. read more

Upland, CA on Mountain- I I had an 8:15 appointment, but I was second in line to enter. I showed the employee my appointment code, and he scanned it. At 8:15, instead of calling me and the other patron who also had an 8:15 appointment, the staff called a couple of people who walked in after us! The man and I complained, and the employee at the door said that their computer tells them to make the people with appointments wait in favor of walk-ins who didn't have appointments. He then asked, "Can't you wait 2 minutes?" Why should people with appointments wait longer than people without appointments? I ended up waiting 10 minutes! When does any phlebotomist take only two minutes to check you in and draw your blood? So, I waited 10 minutes to be taken in, after they drew blood from people who were behind me in line and who didn't have appointments! Quest has a stupid way of treating patrons with appointments! You have to wait for walk-ins to be taken first, eventhough it is your appointment time. They are ok with people with appointments to wait supposedly 2 minutes so that walk-ins can be taken! The walk-ins should be the ones waiting 2 minutes that turned into 10 minutes! I had an 8:15 appointment and got out at 8:30! Meanwhile, 2 people behind me in line got out by 8:20, because they took them in during my 8:15 appointment time! Does this make any sense to anyone other than Quest? Stupid INCONSIDERATE Quest staff! read more

Checked myself in on the computer and it said 12 minute wait. 40 minutes later still sitting in the waiting room. Watched 5 other patients exit and only 2 new get called back. Make an appointment to shorten your wait time, but expect delays. Terrible. read more

Customer service was poor. They did not give me the price for the labs I ordered when I asked to make sure before we had the test. I tried to pay when we were going to leave and they said they would bill me. When I got the bill it was over twice what I was quoted from a different place I called that said they used them. I didn't realize it was not the same and their customer service would not help even the manager would not help me with the Hugh bill. read more

Incompetent, clueless employees. Went in and waited for 10 minutes before anyone appeared at front desk. Went in back room finally and saw blood samples all over the room openly displayed, that shouldn't just be sitting around. Tech told me for my specific test I had to order it myself online. Go online, reads "you can't request a test yourself please have a doctor request for you based on needs". Walks out store. This place isn't worth anybody's time. When I left 3 people were waiting, wondering where the front desk reception was. read more

Ugh this place is so irritating. Don't bother making an appointment, it means nothing. It's now 45 minutes past my appointment time and I'm still sitting here. There was only one person ahead of me (without an appt), so I don't understand why it takes them so long to get through people. It's seriously the slowest lab on the planet. To make matters worse, they seem to take much longer than other labs to get the results to my dr. The 3 stars are for Michael. Seriously the best blood draws ever...not sure how he does it, but it's completely painless. He's super nice, too. read more

I have been here for 45 minutes, and the waiting room is empty. One person has been taken back since I arrived, yet I am still sitting here. I even had an appointment. I am calling my doctor and changing my orders to Clinical Pathology Labs. read more

This is my third experience at this quest. Each time, the wait time seems OUTRAGEOUS. Today? I got here at 7:15 am. There were two people ahead of me in line. It's now 8:00 AM and I'm still waiting. And even though I'm next up, I might have to leave because I have to get to work. This is completely insane! read more

These guys are so sad. They get no help from Headquarters. They refuse to hire receptionists so the phlebotomists are always dealing with the waitlist, faxes, etc. Quest Diagnostics does not hire enough staff to handle their business and they could do more business if they hired more people. And, I am stuck using them because of an even worse business, Blue Cross Blue Shield of Texas! Who CPL refuses to deal with. read more

I am a baby about having my blood drawn and I was axed at how quickly and professionally the woman who did mine was! Seriously she was amazing! I went right when they opened on Saturday with no appt. I was seen within 3 minutes. read more

No one at the front desk. Had to wait a long time after signing in. Then my primary care physician's office asked me why on earth I went here for my blood tests bc they are known as dinosaurs in the industry. Took almost two weeks for my doctor's office to get test results. Never again. read more

I have had my blood drawn many times and the experience is usually nightmarish, but this lab was so professional and easy going, I found it to be a pleasant change. The staff was polite and accommodating and the environment is clean and well kept. Thank you "Magic Mike" for actually knowing how to draw blood. What usually takes an hour of torture for me turned out to take only 30 seconds here. I highly recommend this particular lab to anyone. I went on line first to make an appointment and they had me in and out in no time. read more