We are from out of town. Had a cardiologist appt.. they wanted us to get some blood work done. Told…read moreus to go here.. what a joke!!!! The lady that worked there was so rude to customers.. she had brown hair. Pulled up on top of her head in a bun. Did not get her name.. I would expect more from riverbend.. maybe not quest, but those that work at riverbend are always so nice.. not her!!! We lost over an hour of our time due to her incompetence, lack of empathy, lack of care!! A customer there offered to give us her appt,,, but we did not take, as not fair to her to wait even longer.. wasted our time.. plus, as we walked out, due to her rudeness, there she was,,, smoking a cigarette out front!!!

Fast friendly service. Practically empty waiting room. Great check in process. Easy peasy! Thank…read moreyou for your great customer service. After a horrible experience at the Hillyard Questlab, we are grateful!

Office staff are consistently rude and not professional. Girl today, mumbled every question and…read moreacted out off with every question. Same thing last visit. Least they are consistently horrible.

always have a good experience at this lab, staff is professional, on time, and knowledgeable. I…read moreswitched to this lab because I was dissatisfied with another office I was going to with inexperience people doing the blood draws and experiencing a lot of discomfort. I have had numerous draws here and my experience is similar every time. very dependable. comfort is key!

I had blood drawn here this morning. I had a terrible experience at a (now closed) location so I…read morewas wary, but it went fine today. I arrived and the front desk was unattended and a sign told me to check in at the kiosk around the corner. The check in process was pretty easy since I entered my info online when I scheduled yesterday. I took a seat and waited about 10 minutes before the front desk lady called my name. She took my order and added it to the appointment, then sent me back to the waiting area again. She was a bit gruff and unfriendly but she got the job done fast. I was called back for my draw a minute or two later. The phlebotomist was a very friendly older gentleman. He confirmed my info and took my blood without any issues. He was gentle and quick, with the only pain being the quick little jab when he placed the catheter. The draw went quickly and he bandaged the spot well. I don't think I will have any bruising, which I was worried about from the Google reviews. The space is clean and minimally decorated. There are some chairs to sit in while you wait and a tv playing the news, but that's it. There's a restroom that I didn't use. They are located in a smaller strip so there's a decent amount of parking. Bonus points for the wonderful cafe next door, it's a great reward after fasting all day! All in all I was here for less than 15 minutes. The experience went well and I would be comfortable going here for bloodwork again.

I had a great experience, I am a difficult draw, she was quick and painless! There was no wait and…read moreI did not have an appointment. Very convenient!

I had bloodwork done here recently. The scheduling and check-in process were very easy. When I…read morearrive there was nobody out front so I used the check-in kiosk and took a seat. I waited a bit and heard some talking in the back so I knew there were people there. Two people left while I was waiting and then a person showed up and took my paper order and checked me in on her side. She told me she is the only person who works this building and seemed frazzled. A couple of other employees were in and out, I assume they were taking samples to and from other locations to run labs. The person I worked with did check in, tech support, and blood draws, probably among other things. She was incredibly chatty and told me some stuff that definitely isn't normal patient chatter but I guess when you're alone all day you will talk to whoever you can. The blood draw itself was fine. The first vein she used wasn't giving blood so she had to switch arms and then got a pull. A bit of blood dropped onto the chair and my arm after the first attempt and she cleaned the chair but not my arm. Good thing it was my blood and not someone else's! She also didn't wash her hands before or after drawing my blood. She wore gloves and used a prep wipe but both were definitely contaminated by dirty hands. I ended up with a pretty bad bruise on the arm that didn't get blood drawn from it too. The waiting room is very sterile and feels very much like a popup. There's basically no decor or life in the building and it feels like they just set up yesterday.The parking lot is pretty small and tight but it's easy to get in and out of. The building has a bunch of different medical offices in it so it can be tricky to find the right place. There's a small sign on the door for Labcorp and that's about it. Overall going to this lab was a very weird and uncomfortable experience and I wouldn't go again.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

As a self diagnosed Quest hater I was actually really surprised at the competence and care here. I…read morewill say it's a bummer they're not able to provide juice / snacks to clients before/after blood draws, since those kind of nurse me back to health, but I actually didn't need it this time around anyway! My main issue with quest in the past is them billing me despite being told it would be taken care of, but that was in a different state. They had an easy check in iPad in the waiting room to check in. They did end up having a kids room for me to lay down to have my blood taken. Their parking lot seems to just be covered, so it's pretty easy to get in after you've found it the first time.

Waited out in the hall for a text saying it was our turn. It never came. When we asked, they said…read morewe needed to wait inside the waiting room. It was THEIR checking system that said we could wait out in the hall. Just for fun, they called us in just to tell us they couldn't see us today and that we could go on a waiting list. I went outside, made an appt at the Riverbend lab and got in and out in no time. Will NEVER come back to Hillyard.

The photo is the damage to my arm a week after a blood draw. I iced the spot for days to reduce…read moreswelling and pain. I asked the tech to use a butterfly needle to avoid injuring my arm. She refused. I will never return to this location.

This was my 1st going to Quest Diagnostics on Marcola Rd. I always went to the one on Coburg Rd…read more because it had better reviews. It was ok, but nothing great. It was usually crowded, and was only one person working. So my expectations were low to begin with. Boy was I pleasantly surprised! This place was much larger. There were at least 3 people working there. The woman called my name after I had just sat down, and I was a few minutes early for my appointment. She took good care of me, smiled to whole time, made sure I was doing ok. She was gentle and very pleasant. It is also a lot easier for me to get there, closer to where I live. So next time I'm going here. Win, win in my book.

Worst lab experience ever! Checked in 10 min early for appointment from the parking garage but…read morewaited 40 minutes. Made us late for a dr appointment and had to reschedule. We live an hour away so it was very inconvenient. Other people in the waiting room were telling stories about their previous bad experiences.

The staff are friendly but incompetent! They stuck me 3 times with 3 different staff members and…read morewere on a fishing expedition. I do not recommend this facility. After driving 45 miles they told me i would have to come back as they cannot stick you more than 3 times. It's funny the girl next to me had to come back as well. what does that tell you? This is the 2nd time they pulled this on me................... The staff there are bodies only and reflect poorly on this business. When the reviews are 1 or 2 starts that MUST tell you something. STAY AWAY!!!