I've been trying to reach the peace health woodfield station for several days and was unable to get…read moreanyone on the phone. One time the call was ringing but just when I thought I got ahold of someone the call was disconnected. I tried again, and it went to voicemail and this was at 10:30 am on a Monday. What the heck is going on with this clinic? They used to answer their calls right away after a few rings and now you can't get ahold of anyone there.

So it is next day, call ahead to schedule. I had a terrible time with this blonde lady who asked me…read moreif I knew what the condition I called specifically to be tested for was, which was super insulting and for some reason she was heavily seeming to discourage the test despite it being a simple swab. So! She sucked, but someone named Krista was amazing. She named off possible illnesses I hadn't even heard of from primary care doctors when I've explained the troubles I've had for years now. I am still taking a star off for that really terrible experience, but everyone besides that one blonde lady has been very nice

Service I received from everyone was pretty great, but everything else was kind of a mess. I had to…read morego twice and the first time they somehow billed the wrong insurance? Despite me updating it. Then they took the total charge for the visit out of my account because they billed the wrong insurance. Have literally been trying to get this taken care of for two weeks now and the money still hasn't been returned to me. The second time I went they sent the prescription to the wrong pharmacy, despite me giving them my current pharmacy information. The people working there are nice but the billing mistake cost me a lot of money and it's been incredibly stressful to try and get this resolved. To be clear - I called the urgent care directly and was told that they billed the wrong insurance. My OLD insurance and were in the process of re-billing my actual insurance. This review isn't because I don't understand the billing process - it's because even, almost a month after that conversation - I still have not been able to get a refund from them :) They charged $250 because of their billing the wrong insurance and even though they have re-billed my proper insurance, I still have not gotten the money back.

i have been waiting in the waiting room for over an hour and still…read morehavnt been seen. I made an appointment but obviously that doesn't matter to them. Don't come here!

Pro: Staff are approachable, friendly, supportive and the…read moremedical practitioner I saw was friendly, proficient, skilled, and willing to help. She quickly resolved my issue I came in with. The nurses and MA were all helpful despite the long wait. But recognizing that this is an urgent care and a walk in clinic, that's expected. Con: Despite having a wait area the space of about 15' x 9', patients were not required to wear a mask even if they're coughing and clearly showing signs of being infectious to others in that tight space. Being that this is a health facility. policy should reflect the wellbeing of everyone. There were elderlies, people with compromised immune system and children which makes mask requirement evermore important.

My daughter developed a fever whilst we're home visiting. She was so miserable, her fever just…read morewasn't moving, and then she started showing other symptoms like having a runny nose and a bit of cough, plus she started becoming pretty hoarse. My sister is a nurse so I had her check her a few times for wheezing and whatnot, and possibly to put me at ease she suggested I take her to urgent care. This one was closest. One of the things it has going for it is that it's not Riverbend, because the ER there is insane. We were in and out of here within about an hour. The receptionist wasn't the friendliest but the other staff we interacted with were. While I appreciate that it was relatively quick for us to be seen and leave--which I especially appreciated because trying to keep a toddler happy in a place like that isn't always easy--it was what happened after my visit that left me a little unsure about the place. My child had a COVID-flu-RSV test and they called back with the results after we left. Unfortunately my babe had RSV (thank god she had a vaccine for it as soon as she was eligible because I can't imagine her having this without it, but that's another story). I had questions about how to best care for her during her illness and the person I spoke with couldn't answer my questions and was instead asking whomever was sitting with her at the desk. It did not at all inspire confidence, and I called my daughter's pediatrician to get advice I felt I could trust.

There is not a smarter, more intuitive, kind or wonderful practitioner on earth. I have nothing…read moreremote negative to say! She is an example of what primary care should be.

My husband and I first saw Dr. Allen over 13 years ago, and her treatment and recommendations have…read moremade a huge difference in the health of both of us! We are both complicated cases with autoimmune, hormonal, infectious, and environmental toxicity issues...and she helped us connect dots and understand the overlap. She listens, asks questions, reads labs, and sees the connections and clues missed by everyone else we had seen. Then she makes suggestions and recommendations that make a real difference! She is nurturing, kind, nonjudgmental, and she explains complicated issues well. We regret that we live too far away to continue seeing her. Dr. Susan Allen is a wonderful doctor!

Do NOT go there if you need a standard yearly prescription refill. My daughter paid their fee, the…read moreextra cost for a lab test in order to get a refill, send it off the our pharmacy and it is only for 1 month. Call to say yah, blah, blah. blah. Now we have to do this all over again with an honest provider.

I have had issues with BestMed in the past on a professional level.  When I got sick in February, I…read morefigured those issues wouldn't affect a personal visit.  It was still awful! My wife made an appointment online. We arrived about a half an hour early (just because that's how we were raised).  We waited for 2 hours before they finally called me back.  Then I waited another 45 minutes before the doctor came in. She didn't listen to me.  My wife could audibly hear a rattle in my chest when breathing normally.  The doctor couldn't... with the stethoscope.  I told her my fever came and went, but that I'd had it off and on for a week.  She said, "As long as you're improving, there's really nothing to do but wait."  During the conversation it came up that I have mild asthma, but that I haven't had an inhaler for a long time.  She told me to just keep using it, if the wheezing persists... but I wasn't wheezing... and she said my chest sounded clear... AND... I don't have an inhaler.  So she wrote me a prescription for a new one.  She also said she'd order a swab of my throat, just in case, but she was pretty sure it was just a viral infection and I'd just have to wait to get over it.  The nurse came in and swabbed my throat and said I should hear back from them on Monday (it was Friday). I never did. I went by the pharmacy the following  Wednesday to pick up my inhaler prescription (because I wasn't wheezing and didn't really need it right away) and the pharmacist said I had two prescriptions ordered for me - one for albuterol (inhaler) and one for Amoxicillin!? I tried calling BestMed to find out why they ordered an antibiotic for a viral infection, but was put on hold and didn't have time to wait.  I was feeling quite a bit better by that point too. So I wasn't too concerned about it, just confused. 18 days later... I get a letter in the mail from BestMed telling me to contact them.  They said they had tried to call me (I checked my phone - no missed messages), but couldn't reach me.  The letter said that there was an abnormality in my lab results that they wanted to discuss with me and that they ordered a prescription for an antibiotic that I should take the full course.  So I tried to call them again. I waited on hold for 45 minutes!! Only to be told that a medical assistant would call me back. They never did. I went on their website and left this post as feedback. They thanked me and said someone would contact me shortly... They never did.

This place is clean, organized and caring. I would go there always…read more The staff are patient and knowledgeable. For an urgent care that is walk in only I can't expect to be seen immediately, but the staff do what they can to make sure my time is respected and that I am taken care of.

The staff seemed rushed and stressed. I was not satisfied with the service I received.read more

When it comes to urgent care, it's already messy enough. Especially if you are an OHP card carrier…read moreand have private insurance (as a condition for my disability services, I have to be in OHP), and it's one thing if they don't take OHP, but some places will not take you if you are dual, like I am. But that wasn't the problem there. I arrived at 8, and I was seen a while later (they were short staffed), and I got great service. Good place for urgent care. (If at all possible, arrive early for better results!) So if you are a dual carrier of OHP & private insurance and you need urgent care, call PeaceHealth.

Arrived shortly after 8:00 AM which was the time they were supposed to open. Rang the bell, tried…read morecalling and didn't answer. They finally opened the door around 8:06 with no apologies to standing out in the rainy weather. The receptionist was quite pleasant. The care was good.

You know, they say that the most difficult patients are former employees because we know what…read morehappens behind the scenes. Well, as a former employee myself, I never expected to become a patient, especially not an ICU Heart patient. It has been so long since I retired that nobody there knew me except for one nurse. I was very grateful for the level of professionalism I was accorded and the timeliness of everyone involved. Having a Triple Bypass is no picnic. However, the staff continued to assure me all along the way. All accommodations were made for my needs and that of the Mrs. Staff were exceedingly polite and very patient with us as we navigated this 'other side of the coin'. Everyone from Registration all the way to the CNA that wheelchaired me to the exit door were very nice. It is amazing how differently people come across when your life is in their hands. I am exceedingly grateful and appreciative of all the staff and care I received while I was there. Now I am home and completing recovery from my successful surgery. I feel great and look forward gratefully to the next few decades this surgery has provided me.

Physicians and staff at PeaceHealth Eugene/Springfield are excellent. For that I give them two…read morestars. BUT: You can spend years ... literally years ... on a PeaceHealth waiting list in order to get a primary care provider, the kind of doctor you need for referring you to specialists. If you can even get on that list, reliably reported to be thousands of names long, you may mysteriously disappear from the list with nobody telling you. And finding a non-PeaceHealth local physician who will agree to be your primary care provider is impossible, I know from personal experience. "Not accepting new patients" are words you get used to hearing in Eugene or Springfield. Unless you've already been their patient for years and years, PeaceHealth in Eugene/Springfield can be a horror show. Thinking about moving to Eugene or Springfield? You may want to reconsider.