I've been trying to reach the peace health woodfield station for several days and was unable to get…read moreanyone on the phone. One time the call was ringing but just when I thought I got ahold of someone the call was disconnected. I tried again, and it went to voicemail and this was at 10:30 am on a Monday. What the heck is going on with this clinic? They used to answer their calls right away after a few rings and now you can't get ahold of anyone there.

So it is next day, call ahead to schedule. I had a terrible time with this blonde lady who asked me…read moreif I knew what the condition I called specifically to be tested for was, which was super insulting and for some reason she was heavily seeming to discourage the test despite it being a simple swab. So! She sucked, but someone named Krista was amazing. She named off possible illnesses I hadn't even heard of from primary care doctors when I've explained the troubles I've had for years now. I am still taking a star off for that really terrible experience, but everyone besides that one blonde lady has been very nice

Service I received from everyone was pretty great, but everything else was kind of a mess. I had to…read morego twice and the first time they somehow billed the wrong insurance? Despite me updating it. Then they took the total charge for the visit out of my account because they billed the wrong insurance. Have literally been trying to get this taken care of for two weeks now and the money still hasn't been returned to me. The second time I went they sent the prescription to the wrong pharmacy, despite me giving them my current pharmacy information. The people working there are nice but the billing mistake cost me a lot of money and it's been incredibly stressful to try and get this resolved. To be clear - I called the urgent care directly and was told that they billed the wrong insurance. My OLD insurance and were in the process of re-billing my actual insurance. This review isn't because I don't understand the billing process - it's because even, almost a month after that conversation - I still have not been able to get a refund from them :) They charged $250 because of their billing the wrong insurance and even though they have re-billed my proper insurance, I still have not gotten the money back.

i have been waiting in the waiting room for over an hour and still…read morehavnt been seen. I made an appointment but obviously that doesn't matter to them. Don't come here!

Pro: Staff are approachable, friendly, supportive and the…read moremedical practitioner I saw was friendly, proficient, skilled, and willing to help. She quickly resolved my issue I came in with. The nurses and MA were all helpful despite the long wait. But recognizing that this is an urgent care and a walk in clinic, that's expected. Con: Despite having a wait area the space of about 15' x 9', patients were not required to wear a mask even if they're coughing and clearly showing signs of being infectious to others in that tight space. Being that this is a health facility. policy should reflect the wellbeing of everyone. There were elderlies, people with compromised immune system and children which makes mask requirement evermore important.

Short wait. Very attentive practitioner. Actually then went to a different location for a chest…read morex-ray and that was very quick. The fact that any medical care outside of the ER is available on Sunday is great. My conditions was pretty minor but I was trying to leave on a trip so needed to go that day. Never would have even considered the ER for this but Beat Med got me going only a day late!

There is not a smarter, more intuitive, kind or wonderful practitioner on earth. I have nothing…read moreremote negative to say! She is an example of what primary care should be.

My husband and I first saw Dr. Allen over 13 years ago, and her treatment and recommendations have…read moremade a huge difference in the health of both of us! We are both complicated cases with autoimmune, hormonal, infectious, and environmental toxicity issues...and she helped us connect dots and understand the overlap. She listens, asks questions, reads labs, and sees the connections and clues missed by everyone else we had seen. Then she makes suggestions and recommendations that make a real difference! She is nurturing, kind, nonjudgmental, and she explains complicated issues well. We regret that we live too far away to continue seeing her. Dr. Susan Allen is a wonderful doctor!

Do NOT go there if you need a standard yearly prescription refill. My daughter paid their fee, the…read moreextra cost for a lab test in order to get a refill, send it off the our pharmacy and it is only for 1 month. Call to say yah, blah, blah. blah. Now we have to do this all over again with an honest provider.

I went here in May and the staff and doctor I dealt with were amazing. I suffer from eczema and…read moreasthma and the doctor gave me exactly what I needed. Was so kind, listened to me. Filled my prescription and I was so relieved to find a place I could go. I went back today and the doctor that saw some made me feel like a second class citizen! Because god forbid I'm a fucking asthmatic with eczema. You truly hurt me deep. How dare you! The American Health Care system is completely terrible. The way this doctor made me feel like it's my fault I don't have a primary care physician. I have insurance. How dare you treat an adult seeking help the way you did!

No terrible wait time Pleasant and welcoming staff…read moreListened to me and provided what I needed 10/10 urgent care experience which I find to be rare these days. Would recommend this clinic

This place is clean, organized and caring. I would go there always…read more The staff are patient and knowledgeable. For an urgent care that is walk in only I can't expect to be seen immediately, but the staff do what they can to make sure my time is respected and that I am taken care of.

When it comes to urgent care, it's already messy enough. Especially if you are an OHP card carrier…read moreand have private insurance (as a condition for my disability services, I have to be in OHP), and it's one thing if they don't take OHP, but some places will not take you if you are dual, like I am. But that wasn't the problem there. I arrived at 8, and I was seen a while later (they were short staffed), and I got great service. Good place for urgent care. (If at all possible, arrive early for better results!) So if you are a dual carrier of OHP & private insurance and you need urgent care, call PeaceHealth.

Arrived shortly after 8:00 AM which was the time they were supposed to open. Rang the bell, tried…read morecalling and didn't answer. They finally opened the door around 8:06 with no apologies to standing out in the rainy weather. The receptionist was quite pleasant. The care was good.

The system? Not good. Technology, legal documents, communications? Not good. The actual doctors and…read morenurses and physical therapists? They did seem good, and I genuinely liked most of them. The hospital is in a nice location and we appreciated having sunlight and views. But the hospital is bad with communicating with each other and with us family members, bad with paperwork and legal bureaucracy, bad with computers. I watched my brother writhing in pain for 45 minutes while a nurse couldn't get the computer to allow the next dose of pain meds to come through. Eventually a pharmacy worker came up and they stood around the computer going, "Huh! That's interesting. Never seen that before." I had to file my power of attorney documents multiple times. "Maybe you should file it again with us in person," one guy said. I had already filed it, in person, at their front desk, and even had the receipt for it. The real hands-on medical staff was focused on my brother's basic health needs to some degree, and I am thankful for the medical professionals who saved his life. The hospital SYSTEM only cared about getting my brother out of his hospital bed as soon as possible, into some other kind of care facility, even though he'd caught a new bacterial infection while in their hospital.

This is specifically the Labor and Delivery area. I was very impressed with how clean and organized…read morethis location is. I was also in awe of the great staff at this location. My daughter had a long labor and the ladies here were all so caring, patient and helpful. After she gave birth, they took care of my daughter and baby to make sure everything was good and normal. The lactation nurse was very patient and helpful as well. Overall, I felt the staff at this hospital made our visit very welcoming and stress free.