Waited out in the hall for a text saying it was our turn. It never came. When we asked, they said…read morewe needed to wait inside the waiting room. It was THEIR checking system that said we could wait out in the hall. Just for fun, they called us in just to tell us they couldn't see us today and that we could go on a waiting list. I went outside, made an appt at the Riverbend lab and got in and out in no time. Will NEVER come back to Hillyard.

As a self diagnosed Quest hater I was actually really surprised at the competence and care here. I…read morewill say it's a bummer they're not able to provide juice / snacks to clients before/after blood draws, since those kind of nurse me back to health, but I actually didn't need it this time around anyway! My main issue with quest in the past is them billing me despite being told it would be taken care of, but that was in a different state. They had an easy check in iPad in the waiting room to check in. They did end up having a kids room for me to lay down to have my blood taken. Their parking lot seems to just be covered, so it's pretty easy to get in after you've found it the first time.

The ED doctors are amazing! They were thorough and worked in a timely manner to help my father get…read morebloodwork and other tests. I appreciate all they did.

As long as you get there best worker. The other ones are there but barely.Doctors are ok. Nurses…read moreare good.

Office staff are consistently rude and not professional. Girl today, mumbled every question and…read moreacted out off with every question. Same thing last visit. Least they are consistently horrible.

always have a good experience at this lab, staff is professional, on time, and knowledgeable. I…read moreswitched to this lab because I was dissatisfied with another office I was going to with inexperience people doing the blood draws and experiencing a lot of discomfort. I have had numerous draws here and my experience is similar every time. very dependable. comfort is key!

These ladies are so great. Just left there after blood draw and a B12shot. So good. Wonderful…read morepricing. These folks truly care about you there.

I paid for an antigen test for travel somewhere else and never received my results. They were able…read moreto give me an appointment within an hour. They performed the test for almost half what I paid elsewhere and handed me my results in less than ten minutes. There price was significantly less than anywhere else I researched.

They lost a postoperative seroma culture from my clinic and then blamed it on an expired culture…read moreswab. It took five days to get this information. If my patient was infected this could've been Very serious! Doctor Dunn, Pain Specialist of Oregon

They couldn't find my appointment and when I checked in as standby. I asked the phlebotomist if he…read morecould tell me whether my doctor's order showed up. It

I enjoy getting labs drawn about as much as I enjoy walking around outside in freezing rain without…read morea jacket, or cleaning a filthy bathroom, or cleaning dog poop off my favorite shoes...you get the picture. But I'm an adult, so I continue to dutifully trudge in for the inevitable biannual stab and bloodletting. My first visit here went smoothly: made an appointment online, checked in at the electronic kiosk inside, was called back quickly. The phlebotomist was friendly, gentle, and efficient, and carefully verified the markers being tested and all of my personal data attached to it. They don't process labs in house or even locally, they send the specimens up to Seattle. But the turnaround was a couple of days, so it works out if you're not needing results STAT. I can't speak to billing because I haven't received one yet, but so far, I have a fairly positive impression of a place that I hate going to, and that counts for something. Adulting isn't always pleasant. Sometimes it just sucks.

Third time I've been referred to this place and have made appointment. I show up early in the…read moremorning so I can do this before work and each time there has been nobody here. I can only wait so long. I had an 8 AM appointment but I was early to sign on the door says they open at 7:30 so I waited at 8 o'clock. The door still wasn't open at 8:10 AM. I saw a lady go in so I got out of my car, went to open the door and it was locked by this time. Another gentleman was getting ready to go in as well and a lady came didn't even acknowledge our presence and hung a sign on the door that said that they were temporarily closed. I got a text from them yesterday verifying that I had an appointment this morning. My time is valuable. I had to take time off work to go to this appointment. I hope never to be referred there again.

Wonderful visit! I was greeted, got signed in quickly and only waited for a minute or two (please…read moremake reservations, people!) Staff was super friendly and competent. They drew blood quickly and had no issues. I was out the door in less than 10 minutes.

You've definitely gotta make an appointment and skip the standby list or you'll never get in. I go…read morein every 3 months to get my bloodwork done and the staff there are wonderful. They seem to really care about their clients/patients.

I have been using Quest Diagnostics for over 10 years. I have NEVER had a bad experience. My…read moreappointment has always been timely and the Phlebotomist has always been pleasant and efficient. I am a very hard draw but 98% of the time they hit the vein the first try. Even the couple times I had to wait a little they were polite and very apologetic.

Waiting over a hour past my appointment time and lab technician haven't even opened the door to…read more let us know if we are going to have appointments tonight i wish there was another lab in Eugene other than Quest maybe they would have better customers care..

I had a seamless experience at this lab! I had an appointment in the afternoon and was seen very…read moresoon after checking in. The fellow that completed my labs was kind and very efficient.

We had a great experience at this location. Clean, well staffed, and professional. I have small…read moreveins, but it wasn't a problem and it was painless. Both my husband and I were in and out quickly. I wasn't expecting much because the Labcorp locations seem to have lots of bad reviews. However, experience was all good! And we'll happily return in the future.

Walked in, and got help right away for checking in without having to ask for it. Then got right in…read moreto the Queue for X-rays, and was all done and gone in less than 20 minutes, Nice people.

The man who called me to schedule two MRIs could not have been more disrespectful - this is the…read moresecond time I've had an issue with staff, the other issue being a separate HIPAA violation years ago. This man who called me to get me scheduled was condescending, rude, and when I explained I was having issues with memory / cognition (hence me needing an MRI on my brain) he continued to belittle me when I had to ask him a second time for instructions on how to arrive to a facility I'd never been at. People like this have NO BUSINESS in healthcare! This organization is a joke and they should be ashamed of themselves. The people of Oregon deserve so much better than this, you'd get better healthcare in most third world countries than you do in Oregon - at least youre treated with a shred of dignity while dealing with the most frightening medical issues of your life!