"Customer service" here is terrible. The parking is terrible. I came in on a Friday to have some lab work done. Come the following Thursday, I picked up my results from my doctors office just to find out the lab mishandled 3 of my blood tubes so they weren't able to do the test. They never contacted me for recollection to do the test over. Is is extremely frustrating when lab results are needed for important stuff. They're far from professional, as when I came in the first time the workers were talking about how an order form was just sitting on their desk for about 3 days and no one noticed and told the patient they didn't have the order form--VIOLATION OF HIPAA!!! read more

Quest Diagnostics - Mishandled my blood work and I was never contacted by them!! - Laboratory Testing Near Me - Hawthorne, California

Long wait with appointment even to drop off a specimen. When I asked one of the front desk personnel for an estimate of how much longer it would take, he was rude and won't answer my question. Some of the staff do not even wear their mask properly over their nose (see pic of Sal). read more

Quest Diagnostics - Sal checking in people - Laboratory Testing Near Me - Hawthorne, California

This was my first time to this location. I had an appointment and arrived on time. They called me in, on time. The facility was clean and orderly. The person who called me in was Sandra. Apparently , the order was incorrect and through many questions and trying to figure things out, the order was in adequate. My frustration is not with any of this. The worker, Sandra, had quite the attitude. I understand she was frustrated with the request not being correct, but her skills of humanity were extremely poor. I kept my cool throughout this, knowing that she was going to be the one to stick a needle in my arm once it was all resolved. She spoke at me with immediate annoyance. I understand that to a point, but you're in healthcare and that does take a bit of an extra heart. She asked me to call my doctors office, and while I was on hold, she told me she was going to have to send me out to the waiting room and I would then become a walk-in status. She said she only had 10 minutes per patient and already five minutes had gone by. I didn't say a word but simply glared at her. Fortunately, the doctors office came online and we discussed the situation while on speakerphone, the office said they could fax over the proper order and Sandra's responses were such that the person at the office's response was "don't let her talk to you like that". At this time, I realized things just aren't going to work out at this office and gave it up. Then I let her have it! I told her she sucked. Of course her response was all negative and she raised her voice as I was raising mine. I told her also, that I have been in healthcare for more than 40 years and she has no place in healthcare. of course she was sarcastic as I was also and voice levels were elevating. I have researched and called to file a complaint with quest. Somehow... I can't seem to navigate that. Everything I have tried leads me nowhere. If anyone has a suggestion or can lead me in the right direction where I can voice my personal inter action with "Sandra" at the Hawthorne office, I would appreciate any information you could give me. Again, this has nothing to do with the office, but Sandra's attitude and unprofessional ethics. People come into a lab for bloodwork for many, many different reasons. some routine and some could be life-saving. You just never know and every person deserves respect. Needless to say... Sandra definitely gets no respect from me as I gave her the opportunity to change her demeanor. Perhaps she belongs in a cubicle somewhere with no human interaction. read more

I came in this morning for routine lab work on the recommendation of my doctor. Upon entering, a large young man at the desk says "Wait outside". Unfortunately, I'm the only one waiting in the hallway and it appears that like a nearby Labcorp location, you have to make yourself visible. Otherwise, you may find yourself waiting outside of the office for up to an hour. Anyway, I make myself visible for about five minutes and was never called in. The few patients inside were spaced apart accordingly and there was no one else in line but the male at the desk didn't acknowledge anyone. While I have a good idea as to why this was (especially after reading the reviews here), the room was pin-drop quiet, as the phone was even silent. All he was doing was looking at his computer screen. After a few minutes of waiting, I took my business to Labcorp. read more

This Location is Horrible. There is no customer service. Also, the staff at this location is extremely Rude and unprofessional. I also witnessed them communicating in the Spanish language, sharing patients' confidential information and making jokes, and laughing at a disabled & impaired senior citizen. I asked for a supervisor because the staff completely ignored me while requesting a chair for another disabled person to sit on, and that request fell upon deaf ears. I believe that the staff members at this location should all be terminated just as a matter of principle with all the (jahco) & (Hippa) violations. I don't know how quest has not been sued. read more

Quest Diagnostics - Quest Diagnostic - Laboratory Testing Near Me - Hawthorne, California

I went to get my blood drawn. No one was able to find a vein. I'm a hard stick but that's the reason I go to a lab. Where they specialize in drawing blood. They said they don't stick the wrist. Anyway, long story short, I went for nothing. I should've stuck with Labcorp. read more

Dulce, Kathy, Bernie and Peter are wonderful! During this tough and hectic time for the lab, they strive in keeping their patients happy and comfortable. The location is kept clean and sanitized. This is my third time here in the last couple months and I've had a positive experience every time. You can tell they truly care about their patients! read more

I went into the location and could not figure out how to checkin. The front desk person named Sal came out and helped me and gave me a mask. When it was my turn to get my blood drawn, I was called in by Charmain. I was not having a good day our conversation brighten my day. She took five valves of blood so smooth and quickly I could not believe it! This is a great friendly lab . Its best to have an appointment and parking is horrible. read more

Very disappointed we've been here 3 times with the same work order to get blood drawn for specific testing. How can they not follow a work order? then play the blame game oh i didnt input it oh it was crossed out i have the same work order in my hand that was originally brought in as you took copies please show me where it was crossed out? We Lost appointments due to this multiple mistake not apologetic at all. Wheres the compassion especially after the mistake was on the locations team? Not one sorry was said ! Very inconvenient when asked for a supervisor apparently there is none on site! Id understand missing it the first time but more than once really? Looks like more training is needed ASAP! read more

Super busy location and let me tell you these people are no help the only good thing about this is that you check yourself in on a iPad then you sit in a dusty waiting room until someone comes out to get you I sat there for about 25 mins before asking one of the nurses what was the hold up after people being called in that checked in after me she said I called you um NO I've been sitting right here she rolled her eyes at me and called the other person in then a gentleman nurse came out I asked him he said the lady went to break I would have to wait for her to come back 20 mins later she comes out to tell me to come inside the other waiting room sat there for 20 more mins to be told that I have to have my dr fax in the orders I have them on my phone and asked if I send them the order from my phone from the dr they said no only the dr office can overall horrible experience they are super rude here never coming back! read more

Location isn't all that great because of the sheer amount of people that go here at once. I feel bad for the employees they don't seem to have a moment to breath. But if you do pick this place the staff is really caring and great. Dulce and Kathy helped me on separate occasions. Very kind ladies that do a fantastic job. You won't be disappointed. If you can wait make an appointment. read more

Worst service ever. If you're a walk in don't even bother waiting I got there at 8:30 and I waited until 12 and there was only 3 of us with no appointment and no one assisted us, if I could give zero or negative stars I would. read more

I came here for my 12 month old baby routine blood draw. The phlebotomist was kind but she couldn't find her vein. I understand baby veins are tiny. My baby was crying and inconsolable as she switch the blue rubber band from arm to arm. She called for assistance. Meanwhile another gentlemen who worked there came in to be a spectator I guess. The less bodies in the room the better. To much commotion was occurring raising my baby's anxiety and mine. When another gentleman entered the room he hard time finding her vein too. I mentioned he needed to get it on the first puncture or we will reschedule. I understand I was imposing but my baby won't be a pin cushion for someone's poor experience with pediatric blood draws. It was escalating and I stopped it and i said never mind. My husband and I left. I do appreciate the first woman phlebotomist kindness which is the reason for 2 stars but I won't be returning ever. read more

I made an appointment check in online and still waiting 2 hours. In the entire 2 hours waiting in a room full of people (plus folks waiting in the hallway) there ahead of me, ONLY 2 PEOPLE WERE CALLED. I had an MRI appointment so I left, online check-in said 20 min wait. This is THE WORST LOCATION for wait times & parking. read more

Do yourself a favor and find a other lab to conduct your tests , the nurse or can I call her that Stephanie is extremely rude and treats patients like cattle !, to boot she handed me the wrong kit and did not give any Instructions with it ! she is the most unpleasant and arrogant nurse or medical tech I have ever encountered , Stephanie find a other profession as you are in the wrong field and incompetent at that !. read more

I came as a walk in and signed into the electronic ipad and sat down. I waited for 2 hours before going back up to the desk. People that came after me were being called. The receptionist told me that I had never signed in, which was a lie. So I had to sign in AGAIN. No apology or anything. I will NEVER come back to this location. The 1 star goes to the lab tech Kathy because she was pleasant. read more

JUST A HEADS UP! I recommend everyone to make an appointment because with Walk In it's 2hours or 2 1/2 Hours! I'm not even joking lol you can see your waiting time on TV in the waiting room but don't believe the wait time! For example at 9:10am my wait time was 40 mins, 10:21am it updated and shows 12 mins!!!! I checked in at 8:20am. The wait line is pretty ridiculous! So again to avoid any 2-3hrs wait just make an appointment or just wait a couple minutes before they open the Lab. Best of luck to you all! read more

1HOUR 45MINUTES. That's NOT how long it took before they saw me. That's how long it took before I gave up and left. There were still 4 people ahead of me at that time and my kids were going to be getting out of school. Make an appointment. Might save you some time. Although, they did forget some guy who had an appointment for 45mins. Unacceptable. read more

Outrageous no point to make an appointment. Had the app at 11:15 got here at 10:45am. And it's 12:20 and still waiting. I noticed people waiting for hours to be told that they had to go to a different location. They're short staffed, top management needs to do something about this.Has nothing to do with the employees, but the ladies have poor customer service. They need to be more emphatic. read more

I recently visited this location with my mother and in the past we have never had an issue until today . As she was going in to check in as a walk in (knowing that she might wait longer for not having an appointment) the person at the front desk ( that later that morning we found out he was the manager) . This person that claims to be there to help and do his JOB , basically kicked out everyone that was coming in as a walk in , and yelling at the patients . He wouldn't let them in and kept telling them to go home Bc they weren't going to be seen unless the had an appointment, many of these patients were elderly people and yet he was very disrespectful. I understand that appointments are always priority, but if ur business claims they take walk ins why not just take them in ?? Any ways this guy who claims to be a manager at this facility is the worst ,and has no respect for patients how could the system let people like him work there needles to say be a manager really ? read more

I am beside myself. The receptionist was a total bitch. She had the feelings of a wet noodle. The good news is that I don't live with her. COVID has turned the world upside down. The rules keep changing. I sat inside a small unventilated waiting room for almost two hours trying to get A PCR test. When I made the appointment there were no restrictions other than not to be sick. I sat there waiting for a fax from my doctor that never came. My hope is that I didn't get COVID while sitting there. If you want to be miserable, go there otherwise look for another place. read more

Earlier this week, I walked into this laboratory for a blood test. I did not have an appointment because my doctor (incorrectly) said I wouldn't have to. I walked up to the desk where a very overweight Hispanic lady (I would write her name if I knew) told me that I couldn't be seen because I had to make an appointment but nonetheless told me I should wait 1 hour. I let her know that I couldn't wait so I requested the number to THIS LABORATORY, the very one she's working at, in order to make the appointment for another day. The audacity to tell me that she did not have the phone number or any business cards. She literally told me to google it. She was very very rude. I only gave it 2 stars because one of her coworkers overheard our conversation and she wrote down the number for me to call. HOW DO YOU WORK THERE? Not only with such a foul attitude but no knowledge of the very business who's desk you're sitting behind. Terrible. read more

Leslie went above and way beyond in customer service to get a super-complicated blood draw done including calling some obscure internal labs to get the right codes so I could be in and out the same day. She also did a good needle draw, is super conscientious, and doesn't take crap from rude customers. Hooray for great follow through & all the way service - ask for Leslie :) PS - making an appointment goes a long way due to the neighborhood population. read more

My experience here was outstanding. The phlebotomist, Kathy, was so kind and expertly drew my blood. The woman at the front desk, whose name I didn't get, was also extremely kind and helpful to everyone. I was impressed with how well she handled the high flow of people coming in to get their blood drawn. A+++ read more

Made an advance appointment and had to wait 10 minutes, not bad..... The place is clean and staff are nice and professional. read more

I arrived 15 minutes early for a 10:30am appointment and it's now 11am and I'm Still waiting to be called!!! What's the point of making an appointment??!! read more

Terrible customer service. IEHP says I have to use them. So Kaiser Permanente here I come. Love my doctor but the lab is worse then having my teeth pulled. read more

I have been coming to this location for at least 7 years, and today made me never wish to return. I have very small veins, which require the butterfly needle. Today I was told by an extremely rude and disrespectful phlebotomist that those needles were on a limited basis. She then proceeded to lie to me about why I couldn't be issued one and tried to use a very large needle which was a disaster! When that didn't work, she handed me back my order and told me to go somewhere else. I refused to leave because surgery was in 7 days! A second phlebotomist who is an African American woman, finally bought in the butterfly needle, and everything went smoothly. I hope I wasn't racially discriminated. Kudos to her! read more

The TV that shows how long you have to wait until the reception desk lady assist you is a lie. When you read that you're 5 minutes away from your time to be assisted, then you take a look on the TV clock again, you are 11 minutes away. I did complain the front desk told me that the system back you up. The walk in time was 1hour wait! Dealing with all dummies, that by ignorance forgot to sign up on the I pad when they get in. We all have to pay the price. Ridiculous! read more

Excellent service and professional personnel. Friendly Nurse treated me with kindness and attention.

Excellent experience. I made an appointment online the night before. Arrived 15 mins early. Used their iPad check in system. They called me in at my appointment time and I was out the door 10 mins later. Very professional staff. Had my doctors orders pulled up and ready to go. I will definitely use this office again! read more

What's the point of making appointment if the stupid front desk girl is not gonna do her job right .! I got there at 10:30 I had an appointment for my baby at 10:45 I asked the front girl Stephanie if there was going to be a problem with my appointment since I messed up on my daughters birthday when I did the appointment by phone . She said no not at all . I got up at 11:30 to see if they almost call her she said she is next since she didn't have an appointment she had to wait that long . I was like wtf I asked you when I got here if there's was gonna be a problem because of the birthday issue you said no . She check on the appointment list she saw my daughter name she reply with ohh yeah . Like wtf! Dumb bitch ... so unprofessional!!..... she still called someone else before me then she called my daughter. Worst service. Aren't they suppose to be fast it's a in and out thing . Stephanie didn't even offer an apology for messing up . She still had the nerves to act like nothing happened like if it was my mistake ,When I had let her know since I walked it before signing in the concern I had .I left this place at 11:50 this is horrible . read more

Worst customer service!! My mom is a cancer patient on chemo and her Dr sent her to get labs. We tried making appointment online and over the phone. Couldn't get an appointment. My mom went to site to try to have a walk in appointment, the worker said she wasn't going to help her due to her and other people not having appointments. She requested they go to other sites. Mind you, there were no other patients with appointments there. When my mom asked her what she can do since she needed her labs for her chemo the employee told her "i don't know why are you asking me?" Very unprofessional on her part. Not only on the recording when you call it says that the first hour is designated for people with health conditions, when my mom told the employee that she said "I'm going to tell my supervisor to remove that because it's not true." They need staff with better customer service that can communicate better. I myself am a healthcare worker and I don't treat any of my patients that rude and unprofessional. read more

I was told by one of their employ how to check in as walk in so my daughter can do her test since she was fasting for 12 hours already. After waiting 3 hours (at 2:30PM), I asked how long it will take to get our generated machine number and a rude lady said we will not serve your daughter since she is a walk in. I told her she has been fasting so far for 15 hours. She refused to help us and confirmed that we have to schedule an appointment. Why would you want to waste someone's time and even allow walk in check if you will not serve them! If I knew that there is a 10 percent change we will not be seen, I would have not wasted 3 hours from my life and dealing with rude people. When I try to reach them at this office by phone, I ended up with another office 50 miles away from this office. All other offices will take you to the main menu and when you choose option 6, you will hear, we are sorry.. we can't help you....etc and CLICK. read more

Bernie, Candy, and Peter were extremely professional and efficient. It can't be easy working wearing a face mask all day and dealing with the public under the looming conditions of Covid-19. These three made my our appt., fast, efficient, and with ease. All three were so friendly and conscientious of all the patients that were waiting for their appts. I highly recommend this place if you need blood work done. read more

Second time in 2 days that i needed to have a lab test done and I just walked in at this location because of its vicinity to my job! I went there 12:38pm and at the door there was a sign saying that the office is at lunch until 1:30. So i was just wondering around and decided to go there a little earlier than 1:30 so I can be one of the first... but i was 6th and I freaked out because i had to be back by two. Well the story short they open the office at exact 1:30, everyone was signing in at the ipad and the front lady was so helpful to guiding all patients. I must have signed at around 1:45ish, was called at 1:50 and out of the door by 1:55! The nurse Karina was so comforting and i didn't feel nothing and i had prepared the tears long beforeeee! read more

Don't ever come to this location without an appointment. I've been to 2 other locations and I've never waited as long as I have at this location. This location was closer to my work so I thought it would be quicker, wow I was wrong. So far I've already waited 1.5 hours and I'm still sitting in the waiting room. They are SOOOOOO slow! I will NEVER EVER come to this location again. At least not without making an appointment. read more

Short version: The people in this office care more about their lunch breaks than how the way they run their business affects other people's health and lives. Long version: On a Thursday, my surgeon told me I needed some standard pre-op blood tests done. I needed them done by the following Tuesday so he could get the results in time for the scheduled surgery to take place. I work in the Playa Vista area, so over the weekend, I went online to the Quest Diagnostics website and made an appointment to be seen. I received an e-mail confirmation: Thank you for scheduling an appointment with Quest Diagnostics. This is to confirm that your appointment has been scheduled as shown below: appointment Date: Tuesday, July 29, 2014 - 1:30PM PDT Location: 4477 W 118th St Ste 102 Hawthorne, CA 90250-2256 Conf # BSD13998 So, on Tuesday, I punched out of work (I am paid hourly and have a one hour lunch break., so I was hoping this could all be handled quickly so I wouldn't miss any work) and drove 10 minutes to the Quest location. Parking was easy and free and I arrived in the dim, dingy hallway outside Quest Diagnostics at 1:22pm. A sign on their door said their hours were M-F 8:00 am-12:30 pm & 1:30 pm-4:30 pm. However, a small sign with a clock face had been stuck on the door and said, "Be back at 2:05." A family with two small children was already waiting outside the door. I tried to call the office but got a recorded message: apparently, there is no way to get a human at the Quest corporate number, which my call was automatically transferred to. So, my 1:30 appointment time came and went. Every few minutes, another person would show up and be incredulous that the lab was not open their posted hours. A woman with a 1:45 appointment showed up as well. A security guard in the building who walked by mentioned this was a frequent event. And having a sign you can put on the door to tell people when you will REALLY be back sort of supports that observation. After all, if you were open your posted hours, you wouldn't need one of these signs, right? They finally let us all in at 2:05 (ten people had lined up by this time) and I gave them all the insurance information I had been given, which was the name of the insurance company and the claim number for my case (this is a workers' comp case). They told me this was not enough since they needed the billing address for State Farm. Really? Quest has never billed State Farm for anything? I even had the surgeon's office fax over the order for the test but it was not sufficient for the office manager, so I paid out of my own pocket for the tests. After all, I was supposed to have been back to work already by this time. As I was seated in an exam room where they were running my card for the tests (yes, they can do that right in front of you on a computer terminal equipped with a card reader in the same room where they take your blood), I politely asked why I was able to make an appointment during hours that the office was closed. "Sometimes we go to lunch late." The blood draw went without incident and was handled professionally. I got back to my desk at work two hours after I left and had to work an extra hour that evening to make up for it. Luckily I could; if I had been a strict hourly employee somewhere else, I could have suffered disciplinary action or termination for staying away so long. Having been a manager of guest service and customer oriented businesses for over a decade, I think I can say that this is an example of a poorly managed office. Corporate expects the office to be run a certain way and the staff don't go along with these guidelines. No apology was offered (not even the routine, insincere, "I'm sorry.)" and now I get to contact State Farm on my own to hopefully get reimbursed for the lab tests. Utterly unprofessional way to run an office and I will never, ever go to this Quest again. read more

I've been here twice and had the luck to get Kathy (I think) both times. Getting blood drawn is usually quite unpleasant for me between getting vaso reflex and having small veins, but she's amazing and it was quick and painless. I will say I had to wait for two hours, partially because I was over 10 minutes late to my appointment and so I counted as a walk-in, but I understand that's my fault and even that wait is totally worth it to me to get such a high quality phlebotomist. read more

Super fast and friendly! In and out in less than 20 minutes. They did a great job keeping my daughter calm as blood draws can be scary. Website easy to navigate and pick location, date and time. read more