They have one thing in mind, how much money can they get out of you. From a business standpoint,…read morethe worst. Even when I tried to pay, they didn't have staff to take my payment and then if you want to pay on line, they try to force you to download an app and they make it very difficult to process on line. Once you get pass the office the diagnostic staff are very good. I hope you never have to deal with these people.

We postponed the procedure at least once because we had not received a response from my insurance…read more I made sure to verify the amount I would be paying at the time they called me to schedule and they said they had verified my out of pocket with insurance. I payed that amount the day of. Then weeks later received a bill for an additional ~$750 dollars. That bill showed no mention of the amount I had already paid. When I called to dispute, the man I spoke with told me not to pay it and that it was probably because insurance had not yet paid their part. Next thing I know I'm receiving calls from a debt collection agency. Absolutely ridiculous. It took me a while to even realize these weren't scam calls but now I have filed a dispute the the collection agency, and also am awaiting a callback from someone higher up at Gateway. The person at Gateway I spoke to today, told me I have a credit on my account but couldnt see the amount. I'm going to guess it was the amount I paid the day of. So they have a credit on my account and also sent a bill to collections a few weeks after they told me not to pay the bill I received from them. ABSOLUTELY UNACCEPTABLE. Avoid this place if possible.

Ease of appointment setting; great wait time; great staff; great office appearance; great quality…read moreequipment

This is my 2nd go-round (technically 3rd) at the Women's Imagining Center…read more I had a 3D mammogram done here a year & 1/2 ago. I needed to return for a second exam that visit. The phone call requesting a return visit provided a few days of angst, but all ended up well. Here I am again this year. The reception, check in & practitioners have been fabulous on all visits. My practitioner even remembered me from 18 months ago.....Wow! There is PLENTY of room for family members or providers to accompany you on your visit. There is coffee and magazines. I had to fill out one set of paper-docs for my DEXA. They have switched to pretty cool electronic check in docs for a mammogram. They hand you an iPad, you check some boxes & viola. Once it's time for your exam, clients are taken to a changing area with keyed-lockers to store your items (Thank You from single gals everywhere!) They have these 1/2-length, cape-style garments for mammograms which make it a little more convenient to hit those poses for the squish. There are also some longer more traditional hospital-like garments with sleeves for other exams or mobility/modesty issues.....don't be shy....get your mammogram cape on! You're a self-care super hero for being there. Once changed, clients remain in a separate waiting area until their exam. When you are done, collect your things from the locker, change & you're done. Don't forget to leave the key!! The mammogram sincerely not that bad at all. I'm not sure why there are so many stories of super-squishy pain. That hasn't been my experience(s). ** Do not wear garments with metal from the waist-down for DEXA....get your yoga pant day on ladies! On the day of the mammogram, do not apply lotions, creams or deodorant. I remember seeing personal wipes last year. I didn't see those this year. If you have to work or run around before your appointment, I think applying deodorant & bringing wipes would work out well. I saw a few ladies that use canes. I did not see anyone that used a wheelchair. Regardless, I have no doubt that they facilitate exams for anyone with mobility issues. No excuses! Get your exams done. If not for you, do it for your family and all the ladies (& men!) diagnosed in the time since your last exam! Best of health to all.......

Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

Easy to set appointment. Convenient and efficient valet…read moreparking. On time. Great Technician. Could not have been a better experience.

After reading the other reviews I was worried about what I was walking into but overall things went…read morewell. When I walked in there was a lady at the reception desk and I will say we need to work on her customer service. I don't think I was greeted rather asked "are you here for service" or something of the likes and told to go to a window where someone would help check me in. However it was done with a tone like she had said it so often she was tired of saying it but there's no sign telling you to do otherwise. Once I got checked in, I took a seat and my name was called relatively quickly and I was taken back for my procedure. The procedure was quick and easy and then I was on my way out the door. Thankfully the tech let me know that I didn't need to do anything else such as check out because otherwise I'd be back at the front desk which a few folks were at while I was waiting. Would I come back? I would, but let's hope for health reasons I don't need to come back.

Poor scheduling experience at UT Southwestern: Tried to schedule a MRI with an order from an…read moreout-of-state doctor due to a recent move. I emailed a complete set of documents including insurance approval, ID, doctor's order. They explained the order would need to be verified to make an appointment. I called several times to schedule but there is no follow up and it is day 5. INSTEAD, I contacted another company, Southwest Diagnostic Imaging Dallas. On the SAME day I emailed the documents, they called to schedule an appointment with the understanding the out-of-state order needs verification. I was able to schedule an appointment nonetheless! Then 2 days later, the order was verified. I am still curious to know WHEN UT Southwestern will call me back but will cancel my appointment request and take my business where the out-of-state orders are welcomed!

Want to have an illuminating experience? Go get a CT scan! Well, my ENT decided I needed one and…read moreit did illuminate the deep dark recesses within my neck and throat. The Aston building of UTSW Medical School used to be where my ENT was located and it was nice to revive the forgotten memories of having my nose, sinuses and throat probed, photographed and filmed in the building, NOT! Heh, it wasn't THAT bad even if I had suppressed those memories, but I really can think of more enjoyable things to do! The parking nearby the easy to find and get into building is valet. There are some self parking lots in the area for a longer walk if you want a lot of steps for the day. The cost for valet is $5, so I did the valet as I've always done in that building. As this was during the COVID era, the screening station when going in the door did all of the standard questions and checks before tagging you and releasing you back into the elevators and wild corridors of the building (its not wild, but I always feel like a captured animal being measured, tagged and released at these checkpoints.) The CT scan staff had the check-in down to a science and I was on my way back right to the machine on time. The scan was very quick and easy. I was out and back in my car right on schedule. Results came back quickly and posted on the UTSW patient app. (All of the required stuff was in my neck and no dangerous extra stuff was discovered if you were curious.) If you have to get a CT Scan, this place is pretty good!

Do not recommend. They hide fees…read more They ask you if you have questions so they can bill you, and yet the question are not answered. Billing department is rude. I had checked twice before going with my insurance to see if the routine exam was covered. So go under your own risk, and do not ask about anything, because it can cause you $140 with insurance.

i have always received great care here for the past 5 years! the doctors are very thoroughread more

Great service, lovely amenities, a wonderful experience. I called after hours to request a copy of…read moremy MRI from five years ago, got a call back first thing the next day. Easy no cost and quick records request process, and so much better than CDI

I was sent here by my Dr for an MRI and they managed to pencil me in for an appointment within 30…read moreminutes, and on the dot got me set up and ready to go. Everyone working there, from the front office to the MRI tech, were really nice and friendly. MRIs are boring, but that's not their fault! Overall, they were very time efficient and helpful, which is great in any medical institution. Also, easy and free parking available downstairs, so you don't have to worry about where to park your car or give it to hospital valet (yes, apparently that exists!! who knew?!)

Great experience. Everyone was friendly. I love that they send the report by text to the PATIENT…read moreand not just to my doctor. Super easy to understand. Whatever technology they used to share rhe report was amazing. Great visuals and easily explained for a regular person. Highly recommend.

Great service. Professional staff. They answered all of my questions. I definitely recommend the…read moreuse of their servive for your needs

What can one say about MARY BLAKLEY "PHD"? Well first off the business it self is pretty much…read morebankcrupt - Mary can't seem to keep the lights on at her own place she is leasing so her services have suffered. She currently is represented as the "CEO" but doesn't pay her bills owed in rent, lights, or car payment. I want to warn everyone about Mary Blakley and her practices here in Texas and Coloardo. She will run off with your money and give you sub par care. AVOID AT ALL COSTS.