The quality of their imaging has fallen off during the past years, a few of my doctors reviewed my…read moreresults and said they weren't clear. They tell you that you can set up online appointments, but then they never respond so you have to call, when you call your put on hold automatically without being told that there's a hold time. Some of the front desk staff have an edge and are downright rude for no reason whatsoever. over the years it's been hit or miss with even getting copies of my x-rays, mammograms, etc. and I'm downright tired of the ineptness . I've been going there for years and when one of the doctors left things seem to just go downhill, not sure what the issues are, but I'm done they're out I've moved on. When you can trust an imaging facility, things are really changing for the worst.

No one answers the phone when you call. Robo answers and puts you on hold forever, sometimes hangs…read moreup when you've been holding a long time. I went there finally to make appt. and watched them do it.

Good experience I came in from my doctors office upstairs. They were able to accommodate me without…read morean appointment. The phlebotomist Katherine very experienced. 2 pieces of feedback the bathroom is horrible has graffiti all over the door this is a simple fix paint it. Secondly the phlebomists should have CDC recommend nail lengths long nails are not appropriate or clean in taking specimens.

It is an efficient, pleasant place. I spent minimal time there even though there were quite a few…read morepeople in the waiting room. The blood draw was painless.

Incompetent Service and Unethical Billing Practices…read more I had an awful experience at ImageCare. They didn't follow the doctor's prescription correctly and missed half of the MRI order for my face and neck, only performing the orbits scan. After realizing their mistake, they contacted me to apologize and assured me that they would correct it at their cost. However, they went ahead and charged me twice instead. To make matters worse, they didn't ensure prior authorization with my insurance before the MRI, causing the insurance to deny coverage. Their negligence and lack of communication have cost me significant time, money, and stress. I'm now fighting with both the clinic and insurance for what should have been a straightforward procedure. This place is only interested in squeezing money out of patients, regardless of health or wellbeing. Save yourself the trouble and go elsewhere. Now they blocked me from adding anymore reviews at google. Definitely, I'll file a complaint through state medical board and every other agency that deals with this issue

I took a star off because it kept giving me an error when I tried to set up an online appointment,…read morebut it didn't tell me why it wouldn't go through. I was running errands and decided to just stop in and make an appointment. Everyone I interacted with was super friendly and helpful! They explained that my type of imaging needed to be cleared by insurance and they had a specific wait time for that - which is probably why the website wouldn't let me make a next day appointment. When I came in for my appointment, I only had to wait about 10 minutes before I was brought into the main MRI room. I came in for an ankle MRI, but I have other medical issues that warrant bi-annual brain MRIs. I'm used to a metal detector in front of the door and having to change completely. It was weird for me to have them take my word that I didn't have any metal on me so I didn't have to change and my purse was just casually put on a nearby counter top. So I wish they explained that more to me in the moment. The techs were super friendly and the process was over quickly. I highly recommend this location!

This place is the absolute BEST!! The Doctor who administered a contrast MRI was sooooo careful to…read moreexplain precisely what he was doing, and how he was going to eliminate risks of complications. Top-notch professionals!! Furthermore, on my way to the appointment, there was a massive accident on the highway that rendered me 40 minutes late to my appointment. The staff, recognizing that these events are out of our control, did everything they could to move things around so that I could still make it in to receive the MRI. I cannot praise this facility enough!

Not the fanciest place but the front desk people are always pleasant amidst the constant flow of…read moremiserable patients. The technicians are always clear in their instructions and make an unpleasant experience bearable.

Absolute nightmare. Waited for 40 minutes because the system screwed up my appointment time. Only…read moreto say that they can't submit my test absolutely wasted my time. Do not recommend.

I have used this location 3 times the past two or so years…read more Easy to make appointment online, but they also take walk-ins. Great location about 1 block off Route 17. Clean & well set up. The waiting room has a kiosk for Check-In ( again with appt or for walk-in) Have your Driver's License ready (& if you are using Insurance, that card too.) The kiosk scans these cards. Check In takes only a few minutes. The,staff gets patients In\Out FAST!! I have "hard to find" veins. I run into painful issues sometimes. BUT here we are 3 for 3 for perfect blood work extraction. Highly recommended!!

Beware the third-party billing department -- I paid my copay (thank goodness I had a receipt), yet…read moreI still received follow up text and email messages that there was a balance owed on my account. Signing back into my account, it showed a balance -- EVEN THOUGH I HAD PAID IT. I called the third-party billing agency and they said my account still showed a balance . . . even though THEY could also see that I had paid my copay 2 weeks prior. New Century Imaging itself is great -- clean, efficient, easy to schedule. But look out for being double-billed.

I've gone to New Century Imaging in Oradell on multiple occasions for various tests for about 10…read moreyears and they are phenomenal. From scheduling, to pre-registering, wait time to be seen, the actual test, the staff's professionalism, and everything in between. I 100% recommend this facility for all of your imaging needs. The availability to book very soon is a very important factor to me and on multiple occasions I've been able to get in next day. I had the pleasure recently to have Amy as my ultrasound tech 2x and she is absolutely wonderful. Her professionalism and personality put me completely at ease.

Staff was very nice! Would definitely recommend getting an MRI here! Good parking. Office was…read moreclean.

Everyone from the receptionist, Alexander to the MRI technician, Nancy were fabulous. They were…read moreboth friendly, efficient and professional. Nancy could not have been any nicer. After completing my initial paperwork, I was out of there in 20 minutes. Thank you very much ! Joe talkiewicz

The last time that i came for a mouth swab covid test at the Fair Lawn location and handed them my…read morecurrent insurance card....they billed my old insurance company & ive sent NUMEROUS copies of the new insurance card for them to rebill. They still haven't straightened it out & are threatening me with collections. They billed it as a nasal swab at a Jersey City location. They then sent my medical results to a dr that i haven't seen in almost 10 years. His address must've been in my old files. Today i showed up, on time, for my appointment for another covid mouth swab. The woman was incredibly rude, and spoke to me like i was dirt. She said they're very backed up and to go wait in my car. Every medical office is overwhelmed right now, but they need to speak to their scheduling department about the spacing of the appointments, and not take it out on their patients. It takes less than 10 minutes to do paperwork & stick a Q-tip in a nose or mouth.

Saw this testing service on a Netflix documentary and was curious about the process. I was not…read moredisappointed- after one hour of scans and tests I know more about my current health than in any other dr appointment. And the staff could not have been nicer.

From the owner: $80 Dexa scans! Use code WELCOME to book. Know Your Body. Transform Your Life.read more

So my knees have been bothering me for about 6 years now (sucks getting old) and so I decided to…read morecome and see whether I had a real problem, but I needed to be worried about or whether it was just aging and nothing I could do about it. I came to see Dr. Cappadonna based on the great recommendations I got and his exceptional professional history. Particularly that he is a sports orthopedist and surgeon so he would be good with minimal invasive treatment if any, and have a focus on getting back to optimum mobility. I found out that I do have arthritis bone on bone, and he was very against doing even shots at this point and suggested I do physical therapy. Oh my goodness was he right! After only about three weeks of physical therapy, I feel like a brand new person. My knee, which was killing me all the time is that virtually no pain. I'm moving around better than ever and I feel great. I went for my follow up today and he told me to keep up the work at the gym which I do anyway, I could stop physical therapy, take the anti-inflammatory really only when I need it (which is rarely), and if it continues to get worse and maybe five or six years, will consider whether I need something invasive, but until then the worst, he is going to consider his shots. Long story short, he is very conservative very smart and very effective. He also happens to be an incredibly nice guy who spends as much time with you as needed. And bonus? This practice is unbelievably great at getting you in and out not only at your scheduled appointment time, but even early if you should get there early. Because I had such a great experience. Here I went to go see another doctor in their practice for my wrist, and I receive the same level of care and professionalism. A really phenomenal practice group.

Doctors are O.K. but their billing practices are shady. I went in for a basic service and they…read morebilled my insurance company for something way more expensive including things they did not do. Insurance refuses to pay it, of course. Think twice before seeing a provider associated with this organization. There is a reason all their location on Yelp have bad review.