My husband had a scheduled appointment this morning at 9:10. We got in on time and the lady drawing his blood was very very nice and friendly. However, when it came time to do his urine test, he was unsuccessful and so she gave him a container to bring back later today. I specifically asked her if we wouldn need an appt. and she said no, just knock on the door and we'll take it from you. 4 hours later we drove back to the facility and knocked on the door. A lady looked at me and told me to go sign in. I tried to explain (through the door as she wasn't about to open it!) I was just dropping off my husband's test and she said "go sign in". So I did and got put on a wait list for 1 hour and 40 minutes later as a "walk in". When she finally did open the door to call the next scheduled appointment, I nicely explained to her face to face that the nice lady who drew his blood just hours ago told us to come drop off the urine test and in no uncertain terms would we have to have an appt. or sign in. She said, "what lady?" and I pointed out the room where she had been this morning. She looked me dead in the eye and said, "GO SIGN IN". Very very rude person. We left and threw away the specimen in their trash and will go to a different lab from now on. If you have a choice, don't go to North Oak Quest. read more

I had a great experience at this Quest location. I was brought back a minute after checking in. All of the nurses were very nice and super accommodating to my needs, as I am not a fan of needles and usually blackout as a response. They were understanding of that and put me in a room where my legs can be elevated and even pointed a fan towards me. It also took one try to find my vein! Thanks to the team for making me feel comfortable and welcomed! -Kaylah read more

I walked in for a biometric screen and Gretchen was so rude I walked out. I'll go to another facility.

Had a horrible experience. The tech helping me was rude and dismissive. Go to literally any other quest besides this one

The technicians were rude and unhelpful. Ignored my Dr's nurse reaching out multiple times over 2 weeks and ignored my emails as well. I have to return for a third time not knowing if they'll even accept my lab order for sure and it's really hard to get away from my baby that has a lot of needs and I'm the primary care taker. One technician in particular kept interrupting me and seemed to want to make things difficult. read more

My provider was great but could have been excellent if trained properly. I needed a test that my doctor and I had talked about but my doctor had forgotten to order when they ordered the test I was in for. I asked for this test to be added but was refused. However, after leaving I see that Quest does not need me to have a doctors orders to get a test. I could have gotten the test and my insurance would have paid as the doctor would have requested it after the fact. That way I now would not have to come back and be stuck again. A waste of time and because my veins are very hard to access a troubling time indeed. read more

I have been forced to use quest diagnostics for my IVF journey due to the fact that they have early morning appointments and an office close to my house. The clinic that draws the samples have always been wonderful. However, the lab that processes my results, billing, and customer service when I have to call, have been awful. Every time there's an issue with billing. Every time I go, there's a problem with my results. I pay hundreds of dollars to get results stat. My appointment is at 7 AM, but I don't get my results until almost 6 PM that night. Sometimes it's not the same day even though I've paid for it. this time they actually forgot to run one of the test tests. So now I have to wait two days. and when I call and talk to customer service they are so unbelievably rude. I would never recommend this place to anyone ever! read more

I have been here twice for pre employment drug screen, both times I waited in excess of 2 hours passed my appointment time. At a certain point if you are always "short staffed" then you enter the realm of mismanagement and misallocation of staffing and resources. This review may sound like a rant, but I am honestly looking at this objectively, and it just isn't a good experience on any level. I can't imagine anyone that would pay out of their pocket to come here. If you are that person, buyer beware; if you like waiting in an overcrowded waiting room, this is for you, otherwise seek alternative means of lab analysis. read more

Had an appointment 40 minutes ago and still currently waiting. But if I'm 40 minutes late we have to reschedule.

In, out, and on with your day! This location does a wonderful job communicating with you and your referring doctor. The online app is very user friendly which makes scheduling and viewing results easy. The TV screen that shows where you are in order and your estimated wait time is a nice touch. I don't usually leave reviews for these types of places, but they've got it figured out! read more

My 17 year-old needlephobic son needed to get his blood drawn today. In the past he has had a vasovagal response to shots. When we got there he was already in deep breathing mode. He let the phlebotomist know and she took him to a room where he could lie down to have his blood drawn. She hit the vein right away and he passed out shortly after that, which we were ready for considering his history. She was done in about 30 seconds, she then got him an ice pack and spent time with him until she was sure he was ok and ready to go. I greatly appreciate her listening to him, doing what she could to make sure he was safe and her patience and professionalism. Need your blood drawn? I recommend this place. read more

I went in for a physical for life insurance! Andrea did a great job chatting with me to lower my anxiety about the whole thing!

So I made an appointment today...braved the weather. When I arrived the door was locked even though employees were in back. They wouldnt answer the door. The nation customer service line told me to go to another of their branches...guaranteed it was open...it was not...horrid customer service ...oh and there was 3 other people waiting as well. Dont know what to say read more

Horrible monopoly company that's lies and has employees that have a hard time being professional and respectful. Make sure you ask forr the procedures to the test before hand cause they love to give them to you after the test is completed hoping you didn't do it right and they will charge you 100% of the time don't let them fool you saying they made a mistake and they will do a recollect for free. I shoulda known better a huge greedy monopoly that tries to take health rights from its patients and has been pushing small mom abs pops labs out of the game would have never gave a penny away for free. read more

I made an appointment online, the address they texted me to go to was about 30mins away from where I actually needed to be. so I tried to call and tell them I would be late. no. nobody. that sent me to the national customer service line which had no way of actually helping me. then when I finally got there after driving 30 mins out of the way there was no person the the office just a kiosk that told me since I was more than 10 late I would have to reschedule. I took work off to be here and it was a complete scam of a place would HIGHLY recommend never using this place. a complete waist of time and thank god I didn't spend any money on this scam. they need to have a phone number for the office you are going to, and then they need actual people there to greet you. this was one of the worst medical experiences I've ever received. read more

This was my first visit so I was a little so confused about the process. Luckily a nice man (Thanks Doug) helped me with the Kiosk. I had an 8 minute wait without an appointment. Anyway, (I'm probably mangling the name) Evuiei Que came and got me. I'd been having a horrible day with my aunt passing away from corona the night before (wasn't able to see her in a few months and of course wasn't able to say goodbye. She was able to pick up on my sadness and I spilled out the story. This is the woman everyone wants their mother to be. She spoke calmly, quietly and had a wonderful heart on the inside. We talked about how I needed to forgive myself for not being there and how she knew how much I loved her but she was to tired of fighting anymore. So, I left sobbing as if I'd been to a therapist appointment. You need to GO TO THIS LOCATION AND ASK FOR HER IF YOU CAN. She had my blood done in a quick jiffy. That was an afterthought. I will get Quest lab work done next time with her. She really helped me today in more was than one. read more

I have been using Quest for years. Any time one of my doctor's orders a lab test, this is my go to place. The staff are highly trained professionals who take pride in their work They go out of their way to make your visit a pleasant one. read more

No one at front desk, radio station staticy, long wait. Said they didn't receive orders by fax from my physician although we confirmed they were sent to the correct number. read more

Quest Diagnostics - Laboratory Testing Near Me - Kansas City, Missouri

went with my mother to get some blood work done. walked in and waiting room was full. no one was at the reception desk, no one else seemed to be getting helped either. they did have a check in screen on a tablet, which was user friendly but she had questions about the tests, etc. that the tablet couldn't answer. as we were waiting, a lab tech came out and said very loudly, in front of everyone in the room "we will be doing your drug screening here shortly, but someone else is in front of you" to another patient who had also been waiting! complete violation of patient confidentiality!!! my mom and i were both in shock! once we got called back, the lab tech left the door wide open while talking to my mom about the tests. yet again another patient confidentiality issue! also, their tech was extremely outdated and was having issues. however, the lab tech was nice and informative. we ended up leaving to schedule an appointment via their website so it would be cheaper. overall, a marginal experience and i wouldn't recommend. read more

sent in for pre-employment U.A. no one at front desk in which i noticed bottles of cleaners and latex gloves at the window and the waiting room was EXTREMELY unsanitary, after wasting almost 20 minutes waiting, knocked on glass and interrupted 4-5 female African American women nurses who were having a social conversation about a park or some b.s that clearly had nothing to do with the facility. from initial contact till i walked out the door i was discriminated against, disrespected, lied to and argued with about everything i said. then when they finally got ready to give the test, i noticed a patient come in the same room that appeared to have covid-19 which alarmed me instantly. at that point i tried to cancel the test and remove myself from potentially contracting the virus. the nurse instantly started arguing with me as the other nurses joined pretty soon i was arguing with all of them simultaneously. after several minutes of ridiculously wasted time the nurse abruptly said "thats it im just filing the results as a refusal". and told me to leave. upon exiting the facility i contacted potential employer and relayed chain of events that preceded. at which point they contacted the facility were the same nurses lied to them and said i was refusing the PRE-EMPLOYMENT U.A. read more