You come in and no receptionist, signs guide you to check in kiosks. It walks you through scanning…read moreyour license, and insurance cards. A few more questions and your done. Someone calls you up to the window and takes your co pay and your on your merry way to get your blood drawn. The phlebotomist was nice, but when he put the needle in it burned like hell. At least it was a one stick episode. He drew 2 tubes and wrapped me up and it was all said and done. The entire process took approx 15 minutes total which was great.

Had good experiences here every time. Employees have been very kind and helpful. The person at…read morethe front desk seems to do double duty and also runs back to do labs - so they sometimes seem spread thin - but again always very positive experience.

First, the receptionist was terrific. She was friendly and knowledgeable and seemed to like the…read morejob. Unfortunately, my 11:30 AM appointment was running late. At 12:20 PM, I asked her if it would be much longer. She said I was up next to go into an exam room, but there were six people ahead of me in six exam rooms, and it would be at least a couple of hours before I was taken care of because there's only one medical person (doctor? NP?) working that day and she had a migraine and was working slowly. I left, and made an appointment with my physician, even though I have to wait four days to be seen. By the way, this particular Wellnow is no longer associated with Saint Peter's, though the sign is still on the building stating it is. Also, the reception area was extremely cold. The few people in there were complaining, but the receptionist had no control over the temperature. It was so cold I stood outside to warm up.

Fast service. Dr. Rob and the staff were exceptional. It was a Sunday and I was an out of towner…read more They helped me TRY to find an open pharmacy on a Sunday night. Good luck in Latham. Even Walmart was closed. Dr. Rob came through with medication so I didn't need a pharmacy until I fly home. It will be waiting for me! Thank you!

Had a 9:30 appt, got there at 9:20. Had to be 20 people waiting. I needed my draw B4 10am for…read moretestosterone levels. Went up to the window at 9:45 and let them know. "You will be next" she said. 2 people more and it was 10am. Had to leave w/o my blood draw. Why make an appointment if you take 18 walk-ins before the people who make appointments??? Never again will i use LabCorp.

Can you leave zero stars?? The person greeting walk ins and people with appointments told me flat…read moreout that I need a note from a doctor for a full blood panel, or had to order online and come back. I thought you guys took walk ins? Also, extremely rude. Threw my questions right back in my face. Your location on Washington Ave. F-ing sucks donkey D. Terrible. I turned around and walked right out after being there for 5 minutes and spoke to your extremely disrespectful employee for 2 minutes. I'll never go back.

The staff at Kohl's blood draw was the Worst experience I have ever had and I've had hundreds of…read moreblood draws I hope I ne er go back there. There is NO empathy, no smiles, no caring. The 2 ladies were clearly unhappy with their jobs or totally burned out. I see so many negatives and yet, St. Peters is doing NOTHING to change this. I hope never to return here. There are so many other blood draws. Dont come here. Ugh. Disgusted with St. Peters and Bender Labs. Shame on you!!!​

I went into the Kohls' location first thing in the morning for a blood draw. There were two…read moreemployees present, a younger woman and an older woman. They were loudly shouting back and forth from one end of the office to another. At first it was just pleasantries. Unprofessional, for sure, but I just wanted to get the blood draw done quickly. The younger employee began complaining about the codes that were listed on my blood draw order. She yelled to the other employee that the codes were incorrect and that "these doctors just don't care." Then she shouted my doctor's name, a well respected member of the medical community, and said "he should know better." I was shocked. The other employee asked her who the doctor was. She shouted his name even louder. The older employee then shouted "He's old. He should retire!" I was appalled at the lack of respect for a member of the medical community and for me, his patient. I had never experienced this type of unprofessionalism in a medical facility. I was going to retrieve the work order and leave when the younger employee called me in and said they were not going to be able to draw my blood because there were incorrect codes on the order. I took the order and quickly left the office. When I got home, I emailed Patient Experience at St. Peter's Partners. Within a half hour I received a response from the coordinator apologizing for what I experienced and assuring me that the incident was being referred to management and to Human Resources. A half hour later, I received a phone call from the woman who supervises all 14 St. Peter's labs. She reviewed the facts with me and then said she was on her way to have a discussion with these two employees. She said that this type of unprofessionalism would not be tolerated. She was appalled at the statement of my doctor being too old and should retire. I am grateful that St. Peter's responded quickly to this incident. Hopefully they will take action to make sure that no customer ever has to endure this type of unprofessionalism again. I appreciate their apologies, but I will never set foot in this lab again. And I had been a steady customer there since they opened. This is how you lose business.

You could pass away waiting to make an appointment then after waiting 10 minutes they hang up on youread more

Online says they have hours on Saturday. When you call it says Mon-Fri only. Something needs to be…read moreupdated. I'm just trying to confirm an appointment my doctors office changed on me, it's a holiday on the appointment might be Tuesday first thing.

My entire family used to go to this practice and one by one we've left because of the staff-rude…read moreand unfriendly seemed to be a prerequisite for this office. In addition, every practitioner we had for PCPs left after only several months or a couple of years, which tells me (I worked for a group practice for 20 years) that management is not good, and clearly, it's impacting the practice.

I had an appointment for a sick visit with Fishel. I was 15 minutes late because of traffic and…read moregetting held up at work. They have a 10 minutes late policy. The doctor refused to see me and they offered me an appointment for 4 days later. It felt very uncaring and made me want to switch providers. There were zero people in the waiting room.

I'm really happy I found this practice! My main doctor, and the other clinicians I've met with,…read morealong with the office staff, have been lovely. I'm not sure why, but a few other local doctors offices I used to visit locally had desk staff that left me feeling ashamed when I didn't know something or would start conversations with a negative energy. Community care has impressed me across the board, and Latham medical group in particular feels like home now. My clinicians here have made me feel heard and cared for, and they have helped me with a lot of medical challenges. Thanks! Only real downside- they have loud medical ads playing continuously on their waiting room tv. I get migraines and this causes me actual pain, and even if it didn't, I would still find it really annoying. I generally don't mind waiting for appointments, but with the ads it feels like a punishment. Silence or quiet music would be big improvements!

RESHEDULING is a not timely, usually a 6 month wait. I have used this practice and same physician…read morefor over 15 years. This practice no longeer individualizes its patients.

Was sent here by another doctor's office to same day to have X-rays done. Check-in process was…read moresimple and efficient. Since I was a same day walk in, I had to wait a little bit for others with appointments but I was in and out in 30 minutes. The xray practitioner was very good and kind, and very quick/ efficient, which I appreciated so I could get back to my work day.

I had to have a mri and have high anxiety and very claustrophobia I had an open mri with mild dose…read moreof Valium and the tech Josh was awesome he was patient help me feel at ease and made it much easier for me