This review needs to go to the CEO of Quest laboratories. Kayla was our phlebotomist today. She is phenomenal. My son is 12 years old, non verbal and extremely strong. She was so kind and patient explaining and showing him what we would do step by step. She is an angel. She deserves a raise, especially since she has experience with special needs kids. She did not give up on us today, which saved us from having to go to millers and get sedated. She is a God send. I wish everyone was like Kayla. read more

I'm really surprised this place have low ratings. The front desk attendant was super friendly and caring. She went above and beyond for my own mistakes of forgetting my insurance card. And was able to get my blood drawn asap. The lady that took my blood was fast and friendly and made my experience there easy. Thank you Andi! Tips: set an appointment online or over the phone. They will work with you alot faster than walk ins. I gave 4 stars instead of 5 because the waiting room is too small but that's about it. read more

I logged into the Quest App this morning to make an appointment for today for a blood draw. The process was super easy. When I arrived to the Quest office on 2880 Atlantic and found that parking was easy and accessible to the office. One note make sure you park on the north street past Columbia ave. If you want to save $3 park on the street. The quest office staff was super efficient and very nice. My phlebotomist did a great job. I had two orders and she did her job with easy and speed. Didn't feel the needle at all. One little critique is keep the restroom clean. It had some paper towels that had fallen on the floor. No biggie. But overall amazing experience. read more

I have anemia and even though I asked the woman to use smaller size bottles for the samples she refused to do so and used the large size bottles because she wanted to "avoid the back and forth". Also for some reason either the bail they used was so thick or she didn't know how to make it less painful. The most painful blood test I've ever experienced in my life.. read more

I made an appointment to get some labs done, however Carolina informed me there was some discrepancies with my order, by the time she was done telling me, she was on the phone with my primary getting the correct information needed. On top of that she was greeting and helping walk-in patients, I appreciate her kindness and great customer service. Thank you !! I'll be bringing my family to this location when needed in future.. read more

Quest really needs to update correct hours of operation. I went to location in downtown got there at 3:30 because it said they closed at 4pm but they closed at 3:30. Went to a location in front of memorial and they were also closed. Then came into this location at 3:52 online it says they close at 4:30 and they did not want to attend me with no appointment even though there was no one else waiting and I was the only person on stand by. I got off work early for nothing. Last time I brought my baby less than a month ago they took whoever came in before closing time and there were a lot of people waiting. read more

The wait can be long, so make sure to make an appointment. Once you are in, it's quick and easy. The lab technician was very helpful and answered any questions I had. I am very glad I used this lab for my lab work. read more

You'd be better off trying to draw you child's own blood than to take them here! I specifically asked for someone good at pediatric collections for my disabled son. Instead, after watching the guy dig in a way I've never seen in my son's arm for what felt like an eternity, I told him that it was enough and I'd have to take him somewhere else. read more

I am very pleased to have been able to have gotten a last minute appointment this morning. The ladies at the front desk were eager to help when the kiosk was working slowly. The wait time after checking in was quick and there was ample parking. I was extremely nervous bc I'm afraid of needles but Nelson was so kind & patient. He suggested a smaller needle & talked me through the whole time. He was very gentle & I never even felt a thing. The overall experience was great. read more

Came in at 3:45 to draw blood for my daughter & they're suppose to close at 4:30 & the girl calls me up to tell me I can't be serviced cause they are closed. Maybe because it's Friday & they want to go home early? But I believe they need to stop servicing people by 4:30 not 4! It only takes 5 minutes to do all this!!! read more

I rarely give 5 stars to any institution, much less a doctor's office. I am afraid of needles that there was even a time when I bawled before even getting an Epipen shot. Gabby was amazing, could not even feel the needle when she stuck it or took it out. She was very patient with my questions and took her time with informative answers. She has this nice demeanor way of speaking as well. I'd just like to thank you a lot. Also, the front desk staff were efficient, nice and polite read more

Service was fast and easy. I made an appointment the day before and it was very convenient. Was out in like 15 minutes. Friendly personnel. Will be back if needed. read more

I wish there's a way not to even give a one star review! They do not deserve a single star!!! I'm an RN, came from work, still wearing my uniform, so Quest phlebotomist you think would know that I know what they do! Once you poke the needle in the vein & got a blood return, you only need to advance the needle a little bit more! Not only they pushed the needle more than halfway, it was jammed!!! Giving me a huge bruise!!! read more

Quest Diagnostics - Result of a phlebotomist work at Quest on Atlantic! - Laboratory Testing Near Me - Long Beach, California

I have been using this facility for 5+ years now. I am mostly just a blood draw with an occasional urine test. I always make an online appointment and am taken in on time or earlier for my appointment. I do agree with other reviews that the removal of the front desk people has in general very much reduced the customer service at this location. You can ask your technician and they will be very helpful and look things up for you but it now takes more time in the chair. The one restroom for urine samples is also a detriment to this location. If you drink water before arriving to prepare for this part you are in pain waiting for someone else in the restroom. Or if you are lucky enough to get in there you are dealing with someone else attempting entry. It is not designed for use in this manner. But as far as blood draw is concerned they are quick efficient and friendly. I very much prefer this facility and drive out of my way to go here. Thank you Quest. read more

Worst experience I have ever been involved in. The technicians name was Veronica E. All I asked for was a print out what charges I would be incurring because Quest has hit me with unknown charges before. She got an attitude with me and told me that I could not get the print of charges. Then she stormed to the front desk and rudely explained my request. Then she comes back and says "I have to redo everything again"in a horrible rude tone. Then she keeps telling me that "she is not billing" told me at least 10x's. She then told me that I have to give her my debit card?! That was very suspect and fraudulent. I have never been asked a question like. I did not give her my debit card because I did not feel that was a legitimate request. Her attitude was rude and ugly. Finally she gives me a print out of one test and told me I had to sign in order to get a print out of my test charges she then stated "oh your going to sign" in a very forceful voice. The form was already signed yet she kept forcing me to sign again. She made me extremely uncomfortable she should not be working with public. Maybe she is racist I don't known but she had the worst attitude she threatened me and was super rude the entire time. I was never rude to her not once, and did not feel that my simple request was asking to much. She is very shady. I almost asked for a new technician because of how uncomfortable she made me feel. I will also be taking this matter to corporate and reporting her to the corporate office. Horrible horrible experience. You can't just treat a person however you feel because your a horrible person who obviously hates there job! read more

This quest sucked. I had blood work done here yesterday. It took way to long and there was no communication on way I was not called in. I u stand other patients have appointments and that's fine just please let waiting patients know that , if asked... that's that simple. No need to be rude or put me off. I will never return as long as Ryan the dude with the big brownish yellow teeth works there. He was working the front desk yesterday and sense he though me being upset was so funny and so busy laughing . I'm sure you want miss him when you walk in the door. Just tell him to say cheese. He was rude, unfriendly, unprofessional and laughing at patients. I spoke with the office supervisor Lizzette and she spoke with him. Anyway I'm good at this quest. If your not getting the service you deserve ask to speak to a supervisor or manager it's all of our rights. Good luck. read more

I arrived 15 min past after my appointment, I still walked in because I knew that chances were that they were going to still take me In. I approached the counter and I told the receptionist Christian that I HAD an appointment for 11:30 (at that time I was LATE) I told her that I was sorry and asked if they could still take me in. The receptionist tells me you are going to need to schedule a new appointment and pointed to the kiosk. I completely understood that so I start creating a new appointment as I'm creating the appointment I look over Cristian and I start apologizing to her explaining the reason why I was late just because That's the way I am . I start telling her how I was coming from Torrance and I had to do a emergency stop to change my sons diaper and so on. So as I am telling her the reasons ( mind you I am not upset or anything about needing a new appointment) her face basically told me "I don't care about the reasons why you were late, you still need to schedule an appointment) at this point I'm pissed off and I had to tell her something. I approached her and told her that she needed be more empathetic and her facial reaction made me feel really uncomfortable and upset. She basically didn't care, she shows no signs of sympathy or patient friendliness. At that point I asked her for her name and I told her I was going to report her. She didn't even care Lol, she said "okay". 0 customer service , 0 empathy 0 sympathy 0 friendliness. I told her that she needed to work in the back if she is going to treat patients this way. read more

I went in with an pre-scheduled appointment today for blood work and urinalysis. I was told the bathroom was "out of service" so I would have to bring back my urine sample. When I asked if there was a restroom for the medical complex that Quest is in, I was told there is but they do not have a key. REALLY??? I wonder where the employees are going during the day! The girl at the front counter was very rude about it and just kept saying to people, "It's not my fault". I wasn't taken back for my blood draw until 15 minutes after my scheduled appointment while I watched the phlebotomist chat with the girl at the front counter while I waited. Not a good experience and not unusual for his particular Quest. They are very disorganized and a bit rude. read more

No social distancing in place, very disorganized staff -- not able to do the most basic functions such as check in customers and draw blood. I had an appointment, checked in in the crowded waiting room and was told I would be called in 5 min. 20 min passed and noone called me. I asked the receptionist to check and she said I would be called soon. 20 more minutes passed and my name was not called while every other walk-ins were called. They had forgotten to print my paperwork! And I had to point that out to them! Still, another 10 min until they realized that the paperwork was not printed. Then they rushed me to a drawing station, and he drawed my blood but had no labels! So the vial was sitting there with no labels on while he went and drew someone elses blood, until I protested and had them print the label and attach to the vial! Not acceptable. read more

Not surprised they have 2 stars. What's their major reason for business? Labs. They can't even handle that. Don't waste your time here. Had 3 orders for blood draw. Only two were sent over and what did they say? Oh we can't draw any labs unless there's a Drs order. Ok. Call the EFING Drs office and ask them for it! Oh we don't do that. WTF. read more

By far the worst quest diagnostics. So unprofessional even when you have an appointment they will let anybody else go in before hand my appointment was at 10:2 while someone with a 10:40 appointment was able to just walk in read more

My Pain Management medical group now requires a urine test once year if you are on pain medication, which I am, and Oxicodone is one of them. No, not to determine if you are abusing the medication, but to be sure you are taking the medication and not selling it. So, no problem there for those of you here on Yelp who know MP! And the adventure begins based on my primarily relevant to a customer experience. I must admit the staff here have great composure when dealing with the many individuals which consists of irresponsible parents that let their spawn of many run a muck, and too apparently have no baby sitter or relative to take care of their spawn. *When I went with a technician to submit my urine sample, we found a bathroom with 2 children, unattended, ages 6 or 7 in there alone; no need to tell you just how quick a sicko roaming this hallway could have gone in & done GOD knows what to those 2 little boys, and then, the Father shows up with a clueless look on his face as BOTH the technician & I in Spanish attempted to tell him of the errors of such neglect. I was very distressed to notice that when an elderly couple came in, BOTH were utilizing walkers, and not 1 of these people got up to offer a seat, so I asked, no, make that demanded in Spanish that their spawn get out of the chairs, so these seniors could sit down, clearly they were BOTH in much pain, and I'm sure this trip was all they could get through for the day. Again, 3 more individuals clearly disabled, 1 of whom was on a vent in a wheelchair, were again ignored by the waiting room of 95% selfish participants to offer help & give up a seat. Also, the staff treated them so nice, and even brought out cushions for their seats, now that's an AH-HA moment in this world of [Lack of Manners Syndrome]. What mess of a place, and I chose to stand against the wall, even when a seat opened up. I too found as is usually the case, if you sign in, and do not have an appointment, if you treat the individual with the power as to how soon you get seen to have whatever is required, you will have your needs met sooner. All & all this would not be my go to place for future labs & other tests, (and admittedly I'm glad I don't), but on MP's scale of 3 Star adjectives: A) A-Okay in a good way. B) A-Okay. C) Just A-okay. I'd select B, professional, courteous, informative, patient and still smiles under pressure, even staggering their breaks to maintain continuity leave me at this conclusion. Having to deal with this on a daily basis, Quest & the staff surely are in need a few sessions of this of this to cope...then again: https://www.youtube.com/watch?v=mOlwoqH-kSY read more

I would like to first address that I would NEVER return to this location again. This was my first and last time coming here. This place is very run down and dirty and appears to have been neglected. I expected to have a pleasant time as I do with all of the places my doctor sends me too, but this was far from pleasant. Upon walking in i came into contact with a very very rude and disgusting receptionist named Andy. She didn't even say hi to me when I walked in so I stood there and she continued to ignore me. So instead I checked in on the kiosk they have. After checking in I told her I had a paper to give her and in the rudest tone she told me to keep my paper until she called me. She then called me up and asked for the very same paper I tried to give her initially and when talking to me she had the worst attitude and wouldn't even look at me. I was then called Into the back and this very wonderful nice lady named Cristina greeted me and took and took my blood. We had a very nice conversation and she made me feel so much better after having to deal with the rude receptionist Andy. I however would never recommend my family or friends to come to location because of the receptionist Andy and because of how dirty and run down this place is. read more

Quest Diagnostics - Quest Diagnostics - Laboratory Testing Near Me - Long Beach, California

Non existent customer service. Obviously they don't know what they are doing, see my bloody vein pic on 7.3.14! This place is a joke! If your only job is drawing blood, you'd think they would have it down... They DONT! read more

Quest Diagnostics - Their "expert" work! This place is a terrible joke. - Laboratory Testing Near Me - Long Beach, California

I got there right on time around 9:15am & I was able to get attended before the people went on their lunch breaks & wait to be attended around 1pm. So I was happy to be attended around 10:10 about an hour but compared to LABCORP I waited forever but Quest was faster even or without appointment just come early . They were nice people I don't even have a bruise on my arm . read more

Quest Diagnostics - Blood routine work - Laboratory Testing Near Me - Long Beach, California

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I use too come here and the ones who takes blood work they are so nice and helpful but the ones who but they are not maybe they had really bad experience read more

The service is horrible ! ! ! The nurses are just chatting away .. walking into the rooms talking about lunch.. while having a patient on the table ready to get blood drawn ... mind you .. a 2 year old child that's really freaked out!! My son was just poked with a needle both arms and nothing was done !!!!! NOTHING! ..and there response is "just come back '' ... As a patients mother I would like great service to make my child as comfortable as possible .. and that wasn't done !!! Doctors flirting with the nurses , touching them in front of patients ! Be discrete about your personal life. I don't even consider the star .. because it doesn't deserve it. read more

Talked to Michelle on the phone to ask a question and received horrible customer service. If your attitude is so poor maybe you shouldn't be answering phones read more

Horrible service, Went there with my pregnant wife at 12:20pm when we had an appointment at 12:15, only minutes late and when we went the door was locked. I looked at the window and it said they take lunch at 12:30pm-1:30pm. To make it worse 3 employees then walked out of the office without acknowledging that me as we'll as 2 other people with their infants were waiting outside in 92+ degree weather! I will never go back to this joke of a place. This quest diagnostics is the worse I've been to by far. Whatever happened to taking care of your clients or even just caring for others. Were all human to. JERKS read more

My appointment went very smoothly. I was assisted promptly by the woman at the front desk who was very pleasant and courteous. There was enough room in the office to follow social distancing guidelines. The woman who drew my blood was also very pleasant, professional, and efficient. She drew 4 vials but she did it very quickly and kept me distracted with friendly small talk because I told her I was nervous. Overall I was very happy with my experience and I would recommend this location! read more

Horrible horrible customer service from the moment you walk in, appointments made ahead of time mean nothing because they still don't call I on time the staff there is rude and don't want to help out when u have a question it's their job to answer the customers questions we have and they look at you when u have another question and ask you do u need something another question? read more

I'm a physician who usually goes to Memorial care for lab draws but came here because I was just looking for a quest lab with last minute appointments. Well it's 45 minutes past my appointment and I've been texted to come in for a lab draw 20 minutes ago and was told now to wait outside because I haven't been called yet. I feel for the other patients waiting here. Office girls don't seem too caring and is not polite with the elderly patients either. I'm still waiting with my infant in my arm although I left once because of this chaotic scene... because they texted me to come back. Frustrating. I'm not commenting on the phlebotomists because I haven't seen one yet. read more

Absolute worst blood draw ever. A student in training did better. Phlebotomist stabbed me with the needle and held pressure on it the entire time 5 tubes were drawn making the site burn in pain. He then yanked it out which also hurt and asked me hold the gauze on to tape it. His attitude and service were at best nasty poor. My last visit to Quest at St. Mary was over a thousand times better and the facility is much nicer. I paid a co-pay at the front desk there but today the phlebotomist wanted my credit card to possibly pay $167. Received an e-mail later explaining I've signed up for easy-pay. Overall a genuine wtf experience. Driving the extra 2 miles to St. Mary if I ever need a lab draw again. read more

I took my Mom here to get her blood drawn. My mom has Parkinsons and her tremors are pretty bad, on top of that my Mom has stubborn veins. We always have trouble getting her blood drawn. But when I went to this location we were helped by Elizabeth. She was so sweet and informative and drew my Moms blood so fast. Definitely a relief for myself to see the happiness on my Moms face. Thank you so much Elizabeth! read more

I waited in the lobby for about 20 minutes for them to call me. I was attended by a bald male technician. I asked him if I could use the restroom before he drew the blood. He said that if I decided to use the restroom, "I would have to come back another day to get blood work done". It was 5 minutes till close, "and he was DONE at 4:30". Wont be going back to this location. Staff was rude and not customer centric. read more

I took my mother in who needed blood work to be done. She needed a specific test to be done and the lab had a problem finding the code or name to be put in the system to find it. The girl who was helping was kind and nice.... however an older 40ish Hispanic lady was very rude!!! She was telling the girl who was helping us to get off the phone and have us leave to speak to my mother's doctor about the test. I was able to hear all of the Hispanic lady's rude comments. My mother was just released from the hospital two days before getting chemotherapy for Leukemia. She needs weekly blood work done and I had to take her to this crappy place with rude people who obviously are in the wrong line of work. I refused to have that Hispanic lady draw blood from my mother. The other girl who was helping us did it. I really appreciated the girls patience and kindness. This has been bothering me and I will have to find another Quest Lab for my mother. read more

NO STARS! Valerie at the front desk was very rude, they were very busy, understood, but she had an attitude with everyone coming in. Another man too didn't get his name but they were acting as if they were annoyed by every question concern and comment because they were busy. My bf and I had about an hour wait and had no problem waiting but sitting here listening to them being rude especially to the elderly, was upsetting very upsetting. I heard them say they had another office nearby. Please avoid coming here. I saw the pictures of other reviewers and I'm nervous because my 9 month old is going to get some blood drawn. read more

I have no idea what time this place actually opens. The sign says 8:00AM. I was waiting outside when a few people just walked right in. I walked in and the waiting room was 80% full at 7:45AM! Now it is so overcrowded in here that there aren't any seats. People waiting outside and in corners. Like a sardine can! Never returning! read more

I walked in about a half an hour before their closing time to get blood drawn per my doctors request. The front desk attendants were friendly and helpful with the few questions I had. I only waited 5 minutes before they called me back. The women who drew my blood had her name badge turned around and did not introduce herself so I'm not sure her name, but she was friendly enough and quick with drawing my blood. I was in and out of the facility in 20 minutes. I will be going back to this location for any future needs. read more

Couldn't be better. Mentioned I was behind schedule, dude had my blood drawn faster than if Doc Holiday was a vampire. Half expected to hear him say, "I'm your daisy." read more