Bad customer service. Their system doesn't take walk in correctly. I have had to wait for over an…read morehour, just to be told I wasn't put on the stand by list, even though I checked in as a walk in. And now I have to wait another hour.

I have never experienced such a poor customer service in a medical facility. The primary client who…read moreis coming in this place is over 50 years old. They don't have adequate knowledge of how to use electronic devices. This is what you need to check in if you don't know how to check in their clients are there for at least an hour playing with the machine trying to check in. They close the blinds on purpose so they don't have to help anybody and you can hear them in the office chitchatting about their lives. I am pretty sure Quest Diagnostics receives a pretty penny from all these insurance claims. The least you can do is have a natural person helping these elderly people because this is elder abuse you guys are quick to take the money but don't want to provide customer service. Quest diagnostic you should be ashamed of yourself. The check in kiosk should be an option but, someone should really be out there helping. I helped 5 people check in because, I felt bad for them.

Cynthia the phlebotomist was kind, professional, helpful, and quick. The place was clean and…read moreorganized. It is a small waiting room but Cynthia gets you in quick. This is a one person show and Cynthia provided excellent customer service. The only issue is there is no accessible restroom. I mentioned that to Cynthia and she said they are currently working on it with the men's restroom first, then they will update the women's restroom so they both will have accesible restroom. So if you need accessibility go somewhere else in the meantime.

I have been going to Lab Corp on A street for quite a while , it is only because Cynthia the lab…read moretechnician is the #1 best at doing her job ,she is the only person myself and my wife will have draw blood ,We've used her for years and she always is painless and after she is done there isn't even a mark where she drew from ,there is not a high enough rating for her !She is the best

This office seems to be very busy, so definitely wear a mask. Several people were hacking…read more The staff was great and professional proving quality care for blood draws in this high production environment. their automated text system had me come back 20 minutes before my appointment time, because being called next was imminent, all to wait till my appointment time because people showed up just in time, as i will next time.

Clean location with an impressively quick checkin process through the 3 kiosks…read more Patients are moved through the list relatively expeditiously. Had an appointment schedule for 8:40 I was served at 8:46. Pretty good. Maybe a slow day but overall a very positive experience

I have been going here for over 10 years and it is hands-down the best lab in Ventura County…read more Sonia, the phlebotomist, has been there for over 13 years! She is the only person who can draw blood without hurting me. She is the sweetest, kindest, woman you will ever meet and is always a pleasure to talk to - she eases your mind and makes you very comfortable and relaxed. If ever I get a lab slip to another place (like Quest), I have my doctor give me a generic one specifically so I can go to Primex. There is never any wait! She's in the little beige building directly to the left of the drive up liquor store on Loma Vista across from CMH. (see attached picture) Also, just an FYI, I love this place so much that I created this Yelp listing because it is impossible to find this location online. I want everyone to know how great it is!

Walking in on a warm autumnal October at noon, I was able to easily park at this facility. I came…read more20 minutes earlier than my appointment as I anticipated paperwork. Arriving all the way from Orange County, I thought I would give the imaging centers in Ventura County a try The office was extremely easy to find being in suite 120 at the intersection of the hallways, basically the center of the building. As I opened the doors, the interior seem spacious with inviting interior decorations. I am typing this review as I sit in the waiting room. The paperwork for me took about 5 minutes to finish as it was rather straight forward. The staff seem kind when they knew immediately who I was even as I was a new patient based on my appointment time. The ultrasound technician was extremely nice and courteous, having over 15 years of experience. The ultrasound experience was efficient as can be as I was comfortable, yet he was able to take a lot of pictures both ventrally and laterally with his ultrasound wand, with the right amount of pressure without it hurting. The ultrasound gel was warm and much appreciated it. The small talk was brief and enjoyable as I remained pretty much quiet throughout the entire procedure except holding breath when he says so. Afterwards, I returned to the office where I was able to reschedule my upcoming chest xray appointment with Stephanie. She had excellent customer service and was very polite. She even let me prefill a form so I don't have to fill it on the day of. Overall, I got my results back the next day. Instantaneously. I don't know about the other reviews on here but this has been the most pleasant experience I've come across in imagining. Coming all the way from Orange County. I look forward to my next appointment! Update: Amber, the x-ray technician for my chest x-ray was extremely skilled. She helped me remove my necklace, was very courteous, polite, positive, and radiant as she took my x-ray in an efficient manner. It literally took 5 minutes. The front office staff was also in the festive spirit with Halloween attire. In conclusion, this diagnostic office is probably the best office I have ever visited in my life! (And I've been to a lot of medical offices as an EMT).

I am conflicted writing this. I will say that this place is very clean and well kept. Scheduling…read moreand customer service was fine on the phone and they were nice in person however I came and brought my father, this is where 3 stars is. The front check ins consist of 2 small sections, 1 has 2 front ladies with computers next to each other where you check in and stand up. The other small section to the right has another person with a computer and for someone to sit down if needed. However the section with 2 people you are literally standing next to another patient, me and my father were checking him in standing next to another patient as she was checking in. I attached a photo for reference. During check in, they did state they would ask a few questions, I did not think too much of it till they started asking him about his medical condition, past medical treatments, his current medications and history OUTLOUD. I got uncomfortable after a while and asked to complete it myself, why are we speaking this out loud? Is this not against HIPPA? They give patients registration forms to sign with a clip board and have them sit down... why not let your patients complete the medical questionnaire?! Why should patient standing next to us hear his current diagnosis, medication and current and past treatments especially if its super sensitive to him. My father and I noticed that after he mentioned specific words regarding his personal life, the patient to our right kept looking over. Again the answers themselves were sensitive and I don't feel my father got the privacy he deserved. After we left my father was really not happy with that and neither was I. He did NOT feel his information was private despite how many people are in the room or not, why does he have to say it outloud? If management is reading this, as a worker in the healthcare field myself... I would suggest patients answering that themselves on paper as this info is private. No matter if people stand next to each other at check in, we can hear everything here in the waiting room chairs. Other than this, I will say this place is very clean and nice and well kept.

June 2025 I've been meaning to write a review for sometime, unfortunately I got sidetracked…read more Initially there was a glitch when I showed up for my appointment, however the gal at the front desk arranged for me to go directly to Rolling Oaks at the St. John's location. Once there I received excellent care. *Isabella / mammogram *Rose & Lydia / bone scan *Rene, I believe she was the tech who saw me afterward: I recall reviewing her computer screen w/her. I opted for the EBCD out of pocket test, not just as an extra precaution, but to hopefully drive the cost down making it more equitable for everyone. Perhaps this precise AI test is what we were reviewing together. Grateful I'm finally circling back to leave a good review, as a previous brain scan at this facility was less than desirable. I will say however, in regard to the MRI review I received conscientious follow up.

Ok so I had to come back as this is closest to my house and I must say ... service has improved…read more I have been dealing with a lot of health issues and I had been traveling to Thousand Oaks to avoid this place. I needed a CT with contrast and I had the most caring tech . He quickly put the IV catheter in and checked how I was doing often . He was so respectful and kind. I did get a little sick after the test and made sure I was ok. Receptionist / office staff were also nice . Overall I had a great experience during a test that is pretty nerve wrecking for me.

Horrible service. You don't feel welcomed at all. The lady working there this morning looked…read moremiserable and looked like and behaved rudely as if we were bothering her. I get you are only one person but that is no way to treat people. The paper towel machine wasn't working and I let her know. Her response as if I was bothering her, "Just use toilet paper to wipe your hands" How disgusting is that! On top of that this place is gross! It smells funky and bad. I don't know what that smell was but it was smelly! Also this place does not look clean at all. She had a pile of what look like alcohol wipes on the floor. The overall place looked and felt dirty. I've never been to such a dirty place like this before. There was also unopened medical supplies in the hallway. Quest is so clean and smells better. On top of that they provide friendly and professional customer service. Skip this place completely if you can!

This office is simply great. I never wait more than 10 minutes. I have used labcorp locations in…read moreSan Diego and have almost always waited half an hour or more. The young lady staffing this location is very competent. She slides the needle in and i barely feel it. Good hands! I won't go anywhere else. These poor reviewers don't realize how good they have it.

Love Grossman Imaging. It's only place to go for Mamograms…read more Unfortunately, they've been bought out by Rolling Oaks - which is an assembly line process - paraded around without your bra experience. Grossman they have you undress and stay in room with equipment. They are gentle as they can be. Hoping they change the vibe and philosophy of Grossman.

This location does not take thr same insurance as the other location. The scheduler does not know…read morethat. If you need an ultrasound done, they will schedule you and call you a few days later saying you were either double booked, or the ultrasound tech is not in that day, or that you were scheduled in a room that doesnt do ultrasounds. Then they will reschedule you for two to three weeks after your initial scheduled date. This has happened to me three times with rolling oaks radiology. It is unacceptable. They say they do more mammograms now than ultrasounds. Their schedulers are not in house and are not reliable.

Fast draws, quick results and great customer service! No need for appointment, just show up!read more

Just returned from having blood panel done, was in and out in minutes!! Staff was extremely…read morefriendly GREAT experience all around, I still can't believe how fast this was!! GREAT JOB Foundation Oxnard!!!