Bad customer service. Their system doesn't take walk in correctly. I have had to wait for over an hour, just to be told I wasn't put on the stand by list, even though I checked in as a walk in. And now I have to wait another hour. read more

I have never experienced such a poor customer service in a medical facility. The primary client who is coming in this place is over 50 years old. They don't have adequate knowledge of how to use electronic devices. This is what you need to check in if you don't know how to check in their clients are there for at least an hour playing with the machine trying to check in. They close the blinds on purpose so they don't have to help anybody and you can hear them in the office chitchatting about their lives. I am pretty sure Quest Diagnostics receives a pretty penny from all these insurance claims. The least you can do is have a natural person helping these elderly people because this is elder abuse you guys are quick to take the money but don't want to provide customer service. Quest diagnostic you should be ashamed of yourself. The check in kiosk should be an option but, someone should really be out there helping. I helped 5 people check in because, I felt bad for them. read more

Quest Diagnostics - The waiting lobby... thankfully, I was able to help people or there would've been a long line. - Laboratory Testing Near Me - Oxnard, California

100% recommend this location! I have been here several times and everyone is always so nice! Also, when you have an appointment, you don't have to wait! Even when the place is packed! Today when I arrived there were about five people in the waiting room. I checked in via text message and literally was called back within a minute! The gal who drew my blood was fantastic-didn't even feel it! Thank you Quest for always providing a good experience under such circumstances... read more

I have to say, I don't enjoy doing blood work, but this particular phlebotomist, Anahi, is amazing. She was kind, patient, funny, and a true asset to Quest Labs. I hope that she is my phlebotomist every time I go to do bloodwork. read more

Worst Quest I've ever been to. Dozens of people getting served before those with an appointment. Waited over an hour.

Human interaction is all but gone upon entrance. They request you to scan your drivers license in a public venue. Who runs this business thinking they save on employees? read more

They don't respect appointment time at all. My appointment was at 12:00 pm. It was done at 1:30 pm

They do not accept what the insurances pay ( have two). They billed me for Patient Responsibility $76.20 extra to what the insurances paid. Forget them. read more

Wow...they are now foxing you to use the kiosk. No more contact with a person. Hope you don't have any questions while checking in. This is so sad!! read more

Quest Diagnostics - No employee to speak with prior to checking in. - Laboratory Testing Near Me - Oxnard, California

Worst quest I have ever been to. Rude/ unhelpful, to the point of being nasty to a lady that came in after me and asked for a mask. They said no we don't have any and you will need to go and comeback with a mask. 5 minutes earlier they came out and gave me a mask without me even asking. I was lucky I got the one nice worker. Needs new management. Someone that can train the employees to be nice to all customers all the time. Definitely poor management read more

Very Rude!!! I walked in to pick up a hat and a urine test for my 98 year old mother. The lady who came out was very rude and told me I had to sign in before they could help me. I told her I don't know how to sign in just to pick up supplies and again she was very rude and said, well we won't help you unless you sign in. There is no way to sign in without entering insurance info, which I will not do just to pick up a cup for my mother to pee in. I will never go to this location again. I have never had any issues at the Lombard location and I will continue to go there. Stay away from 7th St. read more

Respect appointment times, I brought my daughter for an appointment we got on time but we had to wait because my child was a minor. When we go there were only a lady, after that many other people got in , they were called and gone long before my daughter was called in we just need anemia test. They looked the front door 4:45 and we still waiting here my appointment was 4:20. read more

The building is difficult to find. My directions led me to the correct street but not where to turn or what side of the road it was on. It is in a large red office building, the exact room is located towards the back left half of it, on the ground floor (suite 925 i think). If it is your first time going to this location I would definitely give yourself an extra 10 or 15 minutes to make sure you have enough time to run around. Inside is the typical setup - check in kiosks and plenty of waiting chairs, tv playing repetitive ads. The staff was working hard and very friendly. It might have just been extra busy on the day I went in (Friday), but I had an appointment for 2:10 p.m. and was seen at 3:00. I have had blood draws performed at a few different quest locations and this is a pretty average experience, other than the difficulty I had finding it but I blame the Waze app as well as it being my first time here. Bring a book or some headphones for the wait. read more

In and out quickly. People were nice. Insurance covered this one but in the past I have paid out of pocket to quest and they where exorbitantly expensive compared to other labs. The entrance is in a cave like settling that could have used a good sweeping. There were leaves and debris everywhere. read more

This place is just so dirty doesn't seem like a place blood should be drawn. Staff is friendly but I think they need better sanitation rules set in place. I've been here multiple times never once seen someone wash their hands. I hate coming here. read more

I made an appointment and it took over 2 hours waiting. I would appreciate it if the staff can inform us on how delayed they are. We deserve to know in case we have other appointments we have to make it to. Will not be coming back. read more

Quick, easy, and Professional. Recommend to use the Pre-register through the Quest App. Thank you Gloria for the painless withdraw, and the staffs! In and Out! read more

I've been to several Quest Diagnostics locations over the years using various health insurances. This location just happens to be closest my new house, so I decided to go there. Although, there seems to be a lower rating than I'd expect, I had great service. This particular location was a bit harder to find since I was going at 6am in the morning & it was still quite dark. I almost left, but decided to drive around the building. They are located towards the back of the OMAC building on the corner of Seventh & Hobson in Oxnard. Thank goodness I was diligent. Once I got there, there was a self check in using a tablet. It was easy enough, but for older, not so tech savvy, it may be difficult. There were at least 5 people there ahead of me, which was surprising, but I guess they waited in the parking lot for them to open. I sat down in one of many seats & there was a tv screen playing a video & on the side of the screen it had patients names & wait times, which I found very comforting. My total wait time must have been between 10-15 minutes, not bad considering I had no appt. Two patients before me, a phlebotomist came out & called for her patient, it was someone I knew! It was nice seeing a familiar face. Soon after that, I went in & Maria escorted me to my station. She took my information, asked a few questions, made copies of my orders & took my blood. She was amazing! I barely felt the needle go in. Soon, I was on my way out & on my way to work. Painless & quick! read more

Self check in was easy, although front desk staff was not friendly. I have anxiety with getting blood drawn and have had bad experiences. Thankfully, I was helped by Anahi who was patient and sweet, she talked me through it and listened to my concerns. She found my vein with out an issue and made the experience painless. I hope to be helped by her the next time, she's great overall! read more

Their website which is not user fiendly is usually inopportune. The staff is rude and apathetic treating clients as if they are catle. It is the way of business, it's common after they have become so big that they have a monopoly they cut the costs. Until a new company moves in and takes over. We are waiting to watch quest fall! read more

There is no reason that an 88 year old should wait 1 1/2 hours to get blood work done. 3/4 of the time she spent standing OUTSIDE. There were no chairs to accommodate anyone outside. The staff does a terrible job, not efficient. I presume they like to sit on their a**es and scroll their phones in between actually working. Shame on them. read more

I went to get blood work done and it was the worst experience ever. I didn't catch the name of the woman who took my blood but it was an overweight black woman. She was extremely rude and just a mean person overall. It is made evident that she hates her job. I will not be returning to this specific location since that woman was extremely rude. I saw paperwork on the office that said her name was Jennifer, but I am not quite sure. That woman needs to get trained again. read more

Even with an appointment they take forever to assist you. Front staff is always busy chatting with co-workers and they are not friendly at all. read more

Phone number doesn't work. I believe they kept my insurance card but now I have to drag my 3 kids there to ask.

The location on west 7th st ( 5 stars) was efficient and straight to the point. Keep in mind I was a walk-in. I made an appointment at the Lombard location ( 0-star) Lombard location , the staff was rude not helpful in addition after having and appointment. The lady at the front desk stated you could grab your paper. By the time 10 minutes were up. I come back and there like your time is up. As customer, due that we have options and we're paying for it. And the fact that the person was deceiving and gave wrong information. Not only did I waste my time, but I left frustrated and with no solution. Thankfully the location on 7 st was a better experience. read more

Not the worse place but not the best, the young lady at the front desk was very polite... I'm pretty good with pain and do well with getting my blood drawn but the phlebotomist didn't make a point to make sure to keep the needle secure while switching tubes which I result I was able to feel the needle move around while she switched. I understand they have a lot of people to get through but I do wish she would have slowed down a little to make sure have the needle secure.. read more

Seriously, what is wrong with these people? Last week I had an appointment at the N Rose office, but a VERY rude & unpleasant woman told me I'd have to come back in 3 hours ( after already being there twice). I tried to explain but she was nasty & would not listen to a word I said. I rescheduled with another branch, and wanted to call & be certain that they had my orders from my Dr. SURPRISE...you cannot speak with anyone, just recordings. I am sick to death of these people, and recommend to anyone else that they find a different company to do their blood work. read more

The techs were not pleasant and not helpful. We were 1 minute late because we went to the Lombard location so we had to be a walk-in at this 7th St location. It said 21 mins so we decided to wait, then that became 1 hour and 10minutes and we still were not called. I asked the tech and she had a big attitude ' said so you were late'. Ok but if the screen said 21 min wait then keeps changing they should have told us and we would have left and made an appoint. Plus another man, had an appointment , which was his appointment time and he said he checked in. The tech said did you do this and this and he said yes. She said he was not checked in - he said he checked in and now when he checked in again -it said he had to wait 21 mins. So he left, saying this process is messed up! He came early and now he had to wait 21 minutes pass his time. Another lady, was asking how do we know if we are a number - because sometimes they called numbers - tech had an attitude about that too! The check in kiosk - is a joke because you cannot tell if you are actually checked in. At least if you sign in they can take you in order of the time you are their. Another time I came here and checked in the car - they said they would call when ready. Then I got a text to come in - I waited another 25 minutes inside the lobby which added another 35 minutes to my appointment time.won't go the 7th St Quest again! The tech are unfriendly, unprofessional and unhelpful and unorganized!! read more

My wife had a standing order to get blood drawn on a weekly basis which was placed in Quest Computer system by our doctor. They found it 3 out of 6 times. If this was baseball, batting 500 would be good! But it's not. 50% success rate when it comes to healthcare is not good enough. Besides, THEY SHOULD HAVE RENDERED SERVICESand looked into billing afterwards. Nope....they sent us out into lobby to get problem fixed. Doctor recommended any other Quest Clinic but 7th street. read more

Grandmas and grandpas and disaibled patients waiting 2 hours to get their blood drawn when the screen initially gives them an 15 minute wait time estimate. If that is not disrespectful, what is? Perhaps quest diagnostics should change their system's wait time algorithms. Perhaps leave some chairs outside so people are not crowded indoors like sardines. Staff are usually friendly though, but this bad review is for the top administration to analyze their business model from a human perspective. read more

This is the absolute worst place. I've gone here twice to get a 3 hour glucose test. Which they only need to take your blood 4 separate times, First visit (20 weeks pregnant) they constantly" fished" for my vein and had to poke me 9 times. They kept calling different people to do it who just didn't seem comfortable doing it. Not only that I had an appointment at 8 and wasn't seen until 9:30. The second time(29 weeks) I luckily had a lady that knew what she was doing and was comfortable doing it, but two of my four samples they let clot, when I went to my OB appointment the next day my doctor said it should of never clotted at the lab because that's where samples are sent to be tested and that I have to unfortunately take the test again. If that's not enough, the staff was rude and unprofessional and I just have to listen to them for 3 hours and how they talk to all these other people. Maybe next time It'll go better but I really don't ever want to go back to any of their facilities. read more

It's that time of year...need to get all blood work done...walked in right at 8am (booked my appointment online) signed in and I was called right away. Maria was my tech and was very professional and told me part of my test were on hold... I call my doctor and she accepts a verbal "OK" to just get all tests done today. 7 tubes of blood handled within minutes! Simple and quick! Maria ROCKS! read more

I came here with a frown face and left with such a happy face I cannot even believe it. So ever since I was a child, giving blood was my least favorite activity, and not because of silly reasons like being scared of needles or anything. It usually takes 3-4 people trying and poking me around for them to find my Veins ... it usually takes a long 20-30 minutes for nurses to chatter and try with different needles and different arms and different positions . It's truly annoying and agonizing. This quest diagnostic center was clean, and not a long wait , and everyone working there was super friendly. But Fred , the guys who attended to us is beyond amazing. He was fun and found my vein in first try. He actually took his time to touch for veins and find it before poking around and he did it in one try. In 30 years this is the first time I leave a blood test place with a happy face . read more

for the love of your own sanity, make an appointment. they may say they take walk-ins, but I arrived at 6AM right when they were opened and was told it was a 45 minute wait time. 3 hours later and I still haven't gotten in. read more

This is our third time to go to this location to get my mom's blood drawn. We received a worst customer service and a bad attitude with GLORIA (Phlebotomist). We will never go back to this place again. I'd rather go somewhere else that will treat us nice . She poked my mom 3x and she's still giving us attitude. At least talk to us politely and apologize since you did not get my mom's blood for the second try . She told me to let her do her job... yeah! I'm just asking because i wanna know how many times you want to poke her. Every time we come to this office they get the blood right away. Just a piece of advice to GLORIA take your time keep looking before you poke and don't do it if you think you don't feel it. You just keep poking and fishing on my mom's arm looks like you are in a hurry!! Don't bring your bad attitude to your work leave it to your home. Thanks for ruin our day! read more

I went as a walk-in as I always do and ended up waiting nearly 2 hours to be seen. They limit the seating to 10 chairs so when they call you up to pay (not to actually be seen) someone snags your chair and then the lovely phlebotomist comes out to tell you you now have to wait outside. Of course since you are outside you can't hear whose name they are calling and at least one person had to sign in again after waiting over an hour because of this. What a joke. Definitely requesting my labs be done at LabCorp upstairs from now on. read more

Fairly clean. Standard waiting room. Some of the staff need to do something about their attitude and tone. They seem to talk to you like they know it all and that you dont know english or something. Must be having a bad day or something. read more

My appointment was at 700am. It's now 714a, and there is still no one is at the front desk to take my paperwork. If you plan your appt so as not to be late for work, beware! Quests are ususlly better about honoring appointments for us working folk. However, the lab techs are great, it's clean, safe, and convenient with plenty of parking. read more

This is a busy place . Customer service is a little slow but the nurse was nice when it was time to draw my blood

After six (6) consecutive weeks of going to this location, they finally got the S.O.s (for labs from UCLA) straight in their system. So the unprofessional attitude displayed weekly was actually understandable. That is until the RN had to actually call and school your staff on how to access such records... then they were nicer. Dumb, but nicer. Each week the routine varied. And okay. Protocols. Familiarize yourself w/ staff. But last week, we arrive as per usual. I check my mom in. We sit. Two people in front of her. No worries. I go outside. Half hour later not only is she still sitting there, but nobody has attended her! Out walks a phlebotomist. She rudely says, "...are you here for labs?" I nod. She goes, "Well where's her name? Do you see her name? You need to sign in!" (Bitch knew we'd signed in after that much time, please!) She was such a B****! Unreal. And honestly, I expected this kind of treatment. But when this ignorant person has the nerve to be that rude and hostile, but worse, hurt my 91 ,y/o mother? I hope she loses her job. Beyond unprofessional. Hurting an elderly woman out if spite. Inexcusable. read more