DO NOT GO HERE!! If…read moreI could give zero stars, I would. It took two weeks to get my results. I escalated it about eight times with the records department. The manager Stacey is incompetent. No one would take accountability. No one answers the phone at the location, they just let it ring. The only ones who were helpful were Olivia and Ian. They did as much as they could to get me my results!

I am beyond frustrated and honestly alarmed by the level of negligence at Akumin in Pembroke Pines…read more Last Tuesday, I brought my daughter in for an MRI after she suffered a tibial plateau fracture in her right knee a serious injury that requires prompt evaluation. We made it absolutely clear that this was urgent. By Friday morning, we followed up again and stressed that we needed the report immediately to proceed with a critical orthopedic appointment. We were told the request had been submitted and that it would be handled. That turned out to be empty reassurance. As of now, there is still no report. No urgency, no communication, no accountability. Meanwhile, my daughter is in pain, and we are left worrying about improper healing and long-term damage because of this delay. This is not just "bad service." When a diagnostic center delays results in an urgent case like this, they are actively putting patients at risk. In this case, a child. What makes it worse is the complete lack of follow-through. Once payment is taken, it feels like the responsibility ends there. No one takes ownership, and no one seems to care about the consequences. If your situation is even slightly urgent, do not rely on this place. You may end up paying the price in ways that actually matter, your health.

Unethical, incompetent, and absurd. Consequently, I will have to report a grievance case to the…read moreFlorida Board of Medicine. I made an appointment for a Friday because I needed several tests for my new physician job. When I showed up for the appointment, they said they couldn't provide all of the services since it included a drug screening test, which they do not offer on Fridays or Mondays. They gave me the option of going to a different LabCorp that was 45 minutes away, where I could walk in without an appointment. I decided instead to go home and schedule for Tuesday, which was the last day to meet the deadline for my new job. The front desk also told me I could show up at 9:00 a.m. Since I prefer to be early--and because I was fasting just in case--I arrived at 8:17 a.m. The front desk told me my check-in was invalid because drug screening services start at 9:00 a.m., and I would have to check in again at that time. So, I went back to my car and waited 40 minutes before checking in again at the kiosk. After I checked in at 9:00 a.m., I was called five minutes later and asked to email my employer's paperwork with prepaid barcodes to a very long and difficult email address with random alphanumeric characters--making it very easy to mistype. I was finally called at 10:00 a.m. and began the urine drug screening. After completing that service, the staff told me I could leave, but I reminded them that I still had two additional blood tests pending. They said this was handled by a different department, even though it was in the same location with the same personnel. I was asked to wait in the lobby and check in again for the other services. After waiting another 15 minutes, I was called to the front desk and told I had an outstanding balance of $180 from three years ago. Because of this, they said they could not provide further services--even though they had already taken my urine sample. It turns out they mistakenly linked my name to another person's account with the same name, who lives about 200 miles away. The address they had on file was one I had never seen before. I have never used LabCorp before. As a veteran, I receive all of my medical services through the VA. Despite this, they told me I would need to resolve the billing issue before receiving any additional services. I was therefore left with only one-third of the required testing completed, an unexplained bill, and disqualified from my new job because that day was my final deadline. I also noticed that several patients were waiting in their cars for a text message that never came. After one or two hours, they had to come inside to ask about their appointments. The office had a monitor showing the check-in status of patients, but the names on the screen did not match the actual patients waiting, leading to further complaints. There were also language barriers between employees and patients, and even among employees themselves. HIPAA regulations may have been violated at this location. As a physician, I would never send any of my patients here. I have been to Quest Diagnostics before, and their service is far superior to what I experienced at this LabCorp.

I am so grateful to Labcorp in Pembroke Pines - I needed very important labs and they were open on…read morea Saturday - I arrived to the very sweet and quiet office tucked in a quiet corner of Pembroke Pines, checked in to the kiosk, and was called right away. The phlebotomist was incredibly kind, quick, and efficient. The entire staff was all smiles, everything was easy and smooth, and I am full of gratitude!!!!! Thank you!

Worst place ever !! Staff was very disrespectful and had very patient care. Staff had me wait…read moreoutside with door locked during operation hours for over 20 mins. After they came and open the door after I called the office several times they said that the office was going to be closed for lunch for and extra 1 Hr wait. Note that there was no sign at the door for the office to be closed during operation.

The costumer service was very good , specially Daisy today she did an amazing work on me . Thanksread more

I haven't been to Quest Diagnostics in a while and it's time for a review update! I went to Quest…read morethis morning to get my annual physical blood work done and it was an absolute breeeeeze. I don't think they allow you to visit anymore unless you have an appointment which you can make on their website fairly easily. If you do the guest version of this to make an appointment (aka you don't have an account), make sure to make note of when your appointment is or the confirmation code because I didn't receive any reminders of my appointment until the morning of. I didn't know they had appointments as early as 6am which is very convenient because I know before, it was so hard to get an appointment at this location and the line to wait would be so long. I made my appointment for 6:30am and came right on time. They send you a text message with a link you can use to check-in on. Once I checked in, I walked inside and the waiting area was clean with a good amount of seating. They renovated it since the last time I was here so it is pretty much no contact with anyone until it's time for your testing. They have kiosks you can also check in on. Once I was inside, I saw my name on the screen and was called within 2 minutes. Got my tests done within 5 minutes and was out in less than 10! Great location!

Customer service sucks here. Rude and slowread more

My main frustration is that the sign when you come in says one thing, and when you get the bill…read moreit's 10 times that. After calling and asking, it's because they charge anyone with insurance much more. More a fault of the insurance industry, but I highly recommend just saying you don't have insurance when you come in. Other frustration: my daughter had a slight temperature, but we were on vacation so I didn't want to risk her getting sick. They didn't ask us and just did a $200 influenza test on her (though there were no signs of flu) and then ended up prescribing an antibiotic though no test was done for strep. I probably over-reacted and didn't even need to take her in (but with kids better safe than sorry) and when didn't find anything they figured they would just prescribe that. For the record -- 2 hours of waiting in the waiting room and 5 minutes with the doctor cost us almost $800.

While Dr. Vargas himself appears to be professional, the management of his office is an absolute…read moredisaster. I was overcharged multiple times, and the staff never took the time to verify the correct payment with my insurance. When the insurance does pay them, they keep the excess without notifying the patient--you only find out if you take the initiative to call your insurance and then chase the office for a refund. What's worse, the office manager seems completely indifferent. Despite numerous online complaints describing the same issues, nothing changes. She's dismissive, rude, and unwilling to offer real solutions. This kind of disregard for patient trust and transparency is unacceptable. Avoid this office unless you're prepared to audit every bill and advocate for yourself every step of the way

This office is not presentable at all, it looks disorganized…read more Doctor and nurse seem knowledgeable.

I had a great visit to this Quest Diagnostics location. I'd been wanting to check it out for a…read morewhile because the location is very convenient for me, but usually they don't have any apps available. Fortunately, today was my lucky day. I scheduled my appointment through the MyQuest app, and checked-in through the link that was texted to me on my phone. I've always been a bit nervous about this location, because since it's in Hialeah, I wondered if any of the service providers would speak English. Upon my arrival, there were only about three other people waiting in the waiting room. Within about 5 minutes of checking in, Rita enthusiastically welcomed me in for my appointment in English. Her politeness put me at ease. The facility, including the bathroom, was clean, and the bloodwork was done quickly and efficiently. I would definitely come back to do lab work here again. The icing on top is there's a Vicky bakery next door, so you can reward yourself with a pastelito and cafecito after your appointment.

Wow I wasn't on waiting not even 5 min, the phlebotomist was very professional and show me the…read morelabel with my name , I like that , no error margin. I recommend this quest location.

Doctors and staff are always so kind every time I'm there. I truly trust that they'll have my and…read moremy baby's best interests at heart when it's time to deliver.

I have been a patient of this office for several years. Dr. Uribasterra and Dr. Paris are amazing…read moreDr.'s. HOWEVER, to get a call back from the nurses, you have a better chance of winning the lotto. I have recommended so many friends and family to this office. I am extremely disappointed. Unfortunately, I will no longer be going to this office after so many years. I would not recommend this office.

This place reeks of cigarette smoke the moment you walk in. The atmosphere feels dirty and…read moreunprofessional. The girl at the front desk also came across as unkempt and unprofessional, on top of everything she had an attitude, which made the experience even worse. Management should do a much better job maintaining the environment and customer service standards.

Very easy to get an appointment, fast service and great customer service from front desk & nurse.read more