quest diagnostics in jacaranda square plantation, Fl. has a beautiful and clean facility. i like to give a shout out to Nadia who was my phlebotomist. she was excellent and did a superb job drawing blood from my very limited veins. she did it quickly and expertly. I felt great and her demeanor was kind, caring and reassuring. It was truly appreciated. my husband and I both visit the facility and we always have had great experiences. Nadia was helpful and exceeded all my expectations. thank you. read more

I have been to this plantation location multiple times and the customer service is truly terrible. I scheduled an appointment today for 11:20am it is now 12:00pm and still have not been taken in for my labs. I came to this location three weeks ago and had to return today because they forgot to draw one of my labs request by my doctor and when the doctors office reached out to quest they didn't even receive an answer as to why my labs were never drawn. The quality of care given here is terrible and I will never be returning to this location. This is a waste of my time and prolongs me getting a diagnosis when they are forgetting to run specific labs. read more

Quest Diagnostics - Quest lab - Laboratory Testing Near Me - Plantation, Florida

This quest is working at high efficiency. When I arrived early for my appointment, they were able to get me in within five minutes. The whole process was quick. A staff member met me outside the door and took my temp and checked me off the list. Inside there was hand sanitizer and paper towel. This was a good drive but totally worth it for the speed and friendliness of the staff. There was also plenty of available parking in the lot. Just a heads up, there is only one floor to these buildings even though Quest is in suite 403. read more

Quest Diagnostics - Kiosk - Laboratory Testing Near Me - Plantation, Florida

Fast service and self-check in. They have an option to wait in your car (they text you) or in the lobby. Overall good experience but the turnaround between patients is quick and makes me wonder about cleanliness. I gave blood and went to provide a urine sample - once I brought it back there was already someone else in the seat to draw blood. Didn't seem extremely organized but it works for what you need it to I guess. read more

Had to update my review because they've greatly improved since 2015 - enough for me to raise the number of stars from 2 to 4. Since my 2015 review I've noticed a great improvement in wait times. They use kiosks instead of making people wait on line to sign in. The kiosks accept QR and confirmation codes or name/phone number. Since there are 2 kiosks there usually isn't a line to sign in. This frees the people in the office to process payments (now they take a portion of the bill before the blood is drawn instead of billing the insurance company first). Then they prepare the paperwork for the phlebotomists. This process change means a shorter wait time. I usually get my blood drawn within a half hour of my appointment time - often in less time than that. The phlebotomists are good sticks - typically, they only poke once. And they're all friendly, so even though they're filling several tubes of my blood, it's quick and painless. I don't see phlebotomists hanging out with one another or BSing with clients. They are friendly and efficient. They are respectful of their clients - especially considering most have fasting blood tests.. I'm no fool - I bring my coffee cup so as soon as my blood is drawn I can enjoy my morning coffee. I usually stick my head into the office and wish everyone a good day. (I've made coffee runs for the people in the office - they can't run out, so they've really appreciated it.) All together, this takes less than an hour of my day and I'm on my way. If you have to have a blood/urine test, know that this is a clean, well-run lab. It's right off of Broward Boulevard between University and Pine Island. They'll get you in and out and you can feel good knowing that you took care of your health. For me, it was a great way to use my annual medical benefit before year's end and care for myself. What a good way to ring in the New Year! read more

Quest Diagnostics - Just scan the QR code or enter confirmation code/your name & phone number at the kiosk - Laboratory Testing Near Me - Plantation, Florida

I had a terrible bad experience today I left that place crying of the importance I arrive on time for my appointment to explain to them that there was problem with the system and another people had the same problem they didn't care and they put me on a waiting list for almost 3 hours, one big man works there with very bad attitude sarcastic that it was not guaranteed that they would attend to me and call another of the employees that she was nice with me and told me to wait this unprofessional man confronted her saying did you guarantee her? No nice read more

Came here to get my blood drawn without an appointment. Did my walk in check in and to my surprise I was not only taking in after 10-15 min but I was giving great quality care by the staff . Wish the same lady was at every location . read more

Going to get blood drawn is never fun! And if you're like me, it's an especially bad experience, since they very seldom find a vein at first try. This was the case on this day. Even with the thinnest needle, she tried twice and painfully failed. I don't know what hurts more, the tight elastic bands, or the actual prick. To spare me from more pain, then walked in another phlebotomist and he got it! Even when my vein was not found so that I was pricked thrice, they were very kind and caring to me. As far as the facilities, I really liked the new digital check-in process, and how the wait time displays on the TV screen. All else is pretty routine for a lab. read more

Quest Diagnostics - Laboratory Testing Near Me - Plantation, Florida

I was so nervous to go in to have my blood drawn due to bad experiences I've had in the past at other locations. This location was relatively easy to find, check in was simple and my phlebotomist was amazing. Her name is Theresa and her hands are gifted! She was kind and gentle and it literally only felt like a pinch. That was the quickest and most painless blood drawing experience that I've ever had! Helpful things to remember: 1. Bring your lab order form/prescription with you (they do not print them there). 2. Make an appointment! (Walk-ins tend to wait a longer time than those with an appointment). 3. Be sure to hydrate yourself BEFORE you get there. (It makes the veins plump up, making it an easier experience to get your blood drawn). 4. Be kind to the staff. They work hard so please be nice. read more

Today, Saturday, March 6, I went online and checked the Plantation, FL location for the estimated walk-in time. The computer reflected 13 minutes, so I drove there. Upon my arrival I saw three people waiting outside and one employee. The employee approached me and asked if I had an appointment, to which I replied no. She rudely stated that they were done accepting walk-ins for the day. It was two hours before they closed. With today's technology they should've changed their online status on their website. They wasted my time. read more

I have a severe needle phobia and was dreading getting my blood work done. Kenyada (unsure how to spell her name - she's at both locations in plantation) was incredible and so helpful in calming me. It was the most pleasant experience I've ever had and I will definitely request her next time I need labs done! Just wanted to show her praise. I gave 4 stars because the office could've been a little cleaner! read more

I made an early morning appointment and was called back within minutes of checking in. The check in process via tablet was super efficient. Tamecka helped me out once it was time to take my sample. She was so nice, thorough, yet efficient with time. She got me in and out of there quickly a bonus because she was a master collecting my sample. No pain at all during the blood draw. Thank you so much for making this process quick, pleasant, and easy Tamecka! read more

This is one of those places where you automatically set yourself up to have a poor experience, much like the dentist or the dmv so naturally as soon as I got in the door my stomach hurt. It's a pretty painless process (I'm not talking about the blood draw) there are two windows- the first signs you in and the second takes your information. After that you're sent to the holding area to wait your turn. My appointment was at 10:15 and I was giving my blood to the vampires at 10:12. Note: please make an appointment before coming here. You can walk in, but you'll wait. Appointments are always taken as a priority. The tech was very friendly, making the blood draw very easy. It only took time because they took so much blood from me, but overall the experience was very pleasant. Everyone in the office was nice. They could spruce the place up a bit but I guess the idea is to get you in and out- you're certainly not wanting to hang out here. read more

Quest Diagnostics - Waiting area - Laboratory Testing Near Me - Plantation, Florida

Best Quest location on the planet. I don't know what changed but this is the first time I visit a lab, either Lab Corp or Quest and there was NO ONE there but me!!! I got in and got out in less than 10 minutes. The staff was friendly and careful. I wouldn't go to any other location. read more

Staff was friendly and professional. They held true to the appointment time. If you follow the instructions you'll have no difficulties. Office was a bit tired, could use an upgrade. read more

Jean is an angel who took care of me as I started to pass out from having my blood drawn. I am very grateful for him and the entire staff there. By far the best Quest in the area and even though that happened I had a great experience. read more

I scheduled an appt. And was called within minutes of checking in. There was an issue with receiving my scripts but Teresa was supper helpful, efficient and kind. Make an appt., have your documentation sent in advance and you'll be in an out. read more

If I could give this place zero stars I would. Do not go to this place. I had an appointment set and when I walked up I saw over 20 people waiting outside in the heat. As I walked in and checked in on the computer it said it was a 40 minute wait. Why is it 40 minutes when I had booked an appointment?? That's when an employee came out and was rude to a customer when he asked why is the wait this long. "BECAUSE WE HAVE MORE APPOINTMENTS THAN WE DO EMPLOYEES SIR!" Why are you overbooking if this lab cannot handle it? ZERO stars in my opinion. read more

Horrible attitude from the employees and extremely dirty place,the bathrooms were nasty I should of taken a picture but I didn't want to touch anything specially my phone while being there read more

I had an appointment for blood work today at 11:15 am. Upon arrival was not told of any delays, just asked if I had my prescription. Was called in to the waiting room at 11:50 am. Blood jus drawn at 1:30 pm. This my first time at this location and will be my last - they could have communicated the delay to all and be more understanding. Quest also should update its web site. I am told they only take appointments at all locations but web site doesn't show this and still show walk in wait time. Very, very misleading. read more

This place has the most rude and disrespectful employees. I booked an appointment for 7 AM on April 30, 2022 I was called in at 7:30 AM and was asked if I had an appointment. Yes, I believe I do. Was told to sit on a chair and wait. They kept calling other people after me and took their lab work and completely ignored me. When I asked why I was still waiting, these two ladies started responding with the most condescending attitude like how dare I ask and bother them. They were not even busy. They acted like I was there to serve them when I pay for this service. These ladies need to go to charm school because they do not know how to be professionals and deal with the public. I have been to other Lab Quest and was treated with respect. These employees need to be supervised more closely. read more

Go to a different quest or go to lab corp! I went in for an appointment and had a copy of my lab order from my doctor emailed to me. The lab attendant refused to accept it unless I printed it. Even though there was a printer right below her. She said the printer wasn't for public use and I told her I'm not the public and that I'm a patient... I told her I now know to bring a hard copy from now on but that I would appreciate her printing it for me this time since there was no email or notice telling me I needed a hard copy. She refused and said "oh lord help me" even though she didn't need the lord, she could have easily just printed the document. I went next door and that pharmacy had no problem printing it for me, then I had to return and wait like a walk in even though I had an appointment. Horrible rude lady with no customer service. No one attending the front desk. What a mess this location is!!! Avoid!!! read more

The rudest staff I have ever encountered. Unfriendly and unhelpful ! Should be ashamed to have ppl like that on your staff

Went there as a walk -in checked in and sat down . A technician came out to call a patient and I asked her a question regarding on how to input my insurance to complete registration, she replied , NO PROBLEM YOU HAVE TO FILL THAT OUT. She then asked me if I had an appointment and I said no , she then replied we are short staffed we are not taking anymore walk in , this was Almost 2 hours before close . Very disappointed! read more

This is the worst place to get blood work from. How can a business require you to wear a face mask and they can't even provide one for you when you don't have one then can't offer you service. Ridiculous and horrible business. There is never anyone to help you either. read more

Had a pleasant experience at this location this morning (as pleasant as a blood draw can be). I arrived ten minutes early for my appointment and was seen after about 20 minutes. The check-in was efficient and it seems starting today there are no walk-ins accepted, which certainly helped with the wait time. Myriam is an expert with the draw, I barely felt it. I don't review often but felt credit should be given as the recent complaints have been addressed and positive changes made. read more

This place is extremely busy! We have waited over 2 hours for a simple blood test! The worst is the woman that calls the next patient will address people as "the person with headphone" omg how embarrassing!!! They truly need to educated their employees with customer service skills 101! If you want to be treated less than come to this place! Unfriendly and definitely uneducated employees! read more

This place is terrible! with our without appointment! they will have you waiting 2 hours for something so simple. employees are also really rude. read more

This Quest Diagnostics is located in a strip mall that looks a little shady. Their entrance is from the inside of the strip mall so driving around the parking lot may get a little frustrating. Just park and look for a directory to point you to the right direction. It looks pretty sterile when you walk in, but it's a lab so it should look that clean. However, it smelled horrible. You can detect the slightest odor of urine in the air. Honestly, I know this is the place to go for blood work and urine tests and what not, but they need to do a better job cleaning up or filtering the air. The receptionist at the desk didn't even greet me when I walked in. There were only two other people in the waiting room and they were already registered. Honestly lady, your job description probably has some form of customer service in it, and that is exactly what you're lacking. I walked up to the window and informed her that I had an appointment. She then pointed with her lips for me to sign in. She didn't even hand me the clipboard and pen. Ugh, I know I'm being picky about this, but every medical clinic I've been to, the receptionists always handed me clipboards and pens. I also made an appointment but ended up waiting way longer than I was anticipating even though there were only two people in front of me. Techs walked around with gloves on and touched everything. Even if the gloves are clean, it may give the patient the wrong idea. We don't know it's clean. For all I know it could have someone's blood or urine droplets all over. Overall, not the greatest experience here. I would check out another location before returning to this one. read more

Cold, soul less, depressing place. Cold, soul less, blood was drawn 45 minutes after my appointment. Phlebotomist did her job but zero personality. Did nothing to comfort me. A little personality would have gone a long way. Hand sanitizer machine by the front door lacks sanitizer. Bring sweater, freezing inside. Better yet, avoid this place. read more

Quest Diagnostics - Laboratory Testing Near Me - Plantation, Florida

This is a great lab place. The customer service is good and wait time was 10 minutes. The nurse took out blood efficient and thorough to make sure not to prick you twice. read more

I've been to this location a couple of times and I had a very good experience with customer service and blood test. The lady at the front desk (can't remember her name...) nicely explained how the test works and walked me through. I saw her dealing with other patients but she's very lively, patient oriented, and professional. I'll be honest, I didn't have a high expectation when I walked into the lab and thought I would have similar experiences as DMV or any Dr's office & medical center...but it was really a pleasant experience! Highly recommend making an appointment at this location! Make sure to go online and make an appointment, bring the paperwork & insurance card & picture ID, don't get confused with another Quest Diagnostics on Broward Blvd also in Plantation:) read more

The only reason for a 3 star is because my first walk-in wasn't bad but usually I get a estimate time of my wait.

They get you in and out super fast if you have an appointment. Staff are friendly and efficient. Thank you!

Worst customer service ever nobody in that building wants to work at 10 AM in the morning they cannot help you with an appointment and even if you have one scheduled you'll be labeled as a walk-in I will never return to this location again read more

Understaffed. They lie about the wait. Expect it to take 3 to 4x longer than they say. Horrible customer service.

Every time I come here the girls are super friendly. I had a appt @ 11:00 and they took me on time. My tech was asheena. She did a great job, painless and quick. I will be requesting her from now on read more

If I could give quest diagnostics a negative rating I would give them -5 stars. After complaining about not receiving my test results for the coronavirus antibody, I received a quick public relation response. It gave me an email address for a patient advocacy unit. I wrote a request simply asking for my results. Again I've heard nothing. They process your money but it is impossible to contact them. The telephone system here put you in an infinite loop or makes you wait until the phone is disconnected. You message them and the system either will reject your message or you'll get no response. This is one of the most frustrating experiences I've ever had, probably because I'm anxious to receive the results I paid them to give me in a pandemic. Unforgivable! read more

Very impressed. Checked in and was seen very quickly and had an easy and painless blood test. For people complaining about no one to talk to, all places that take blood have the kiosk but you can talk to the nurse when they take you in. One of the best Quest's I've ever visited. Super clean and staff was super nice! read more

If you are doing a 24 hour urine test and NOT having actual labs drawn you still need an appointment to pick up your urine jug AND to drop off. Otherwise expect to wait 30+ min just to do this! Or go to labcorp which is really a drop off and pick up without the wait. read more