It's a bit of a gamble, but my experience here has been steadily declining. During my last visit, the phlebotomist who drew my blood was rough, and I've never felt this much soreness in my arm after a blood draw. Also, their posted hours are misleading, they list 4:00 PM as the closing time, but they stop accepting walk-ins after 3:30. They'll still let you check in and wait. read more

RUDEST garbage employees ever! There's not one ounce of customer care here. Everything is an inconvenience to the staff and they're extremely condescending. I came in as a walk-in because my doctor ordered a last minute blood draw that was time-sensitive, so no appointments were available. This location closes at 11am on Saturdays, so I made it a point to go within the last hour to avoid the crowd of fasting patients in the morning. I walked in and there was literally no one inside. There were 3 appointments listed within the next hour, but zero names on the waitlist and not one person in the waiting room. As I was checking in at the kiosk, one of the phlebotomists came out and said "do you have an appt? No? We won't see you today". I looked around confused and was like "but there's no one else here and you're still open". Long story short after providing some BS excuse, another staff member came out and pretty much yelled at me for even trying to do a walk-in. I told her it was a time sensitive blood draw that was ordered at the last minute, but she could care less. Instantly turned me away and just ran to the back. The women (and I only say that because I've only interacted with female staff here) are extremely rude and act like they want to be anywhere else but there. They also often have issues finding my vein and end up poking me more than once. Probably as incompetent as they are rude. read more

Horrible experience! Poor quality of care and untrained phlebotomists. Bad customer service, long wait times and rude workers. Best to drive to another location read more

Walk ins were incredibly long. The check in system was all done through kiosks. No live person you can speak with. System can be troublesome if not too savy with technology. Highly recommend making appointment ahead of time. read more

Had the worst experience lately with the Phlebotomist here. She was upset that she had to deal with two different doctors orders.She was extremely rude and was shouting in my face about how I need to coordinate the two lab orders with my two doctors, so that they dont duplicate each other in some tests. She also said with HIPPA they wont be able to share information, which doesn't sound right.. Meanwhile the two tests were on totally different dates to be completed. Have been a long time customer, but wont be going back to this location. read more

How sad they took out the human from healthcare and replaced with a computer on the wall. Which sucks for us older customers. A very bad business model I will definitely look for another lab. read more

Quest Diagnostics - So cold and sad - Laboratory Testing Near Me - Tracy, California

VERY RUDE, no direction, just kiosk to deal with. Not sure what's going on and if you don't complete the kiosk steps correctly this crazy rude nurse talks to you like your trash. All the crap she said was not listed out upon check in or handing up on the walls. Just pictures of useless crap on the walls. Then calls names of people with appointments not there but keep me waiting. After 45 mins I left. NEVER EVER AGAIN, the previous location on Tracy Blvd was the best, 11th street location sucks asss, ALOT!! read more

Called multiple times no answer, tried to make appointment on app totally sucks! Why would you even have an app that doesn't work.

I come here quarterly for blood work. The online appointment process is easy as well as online check in when I arrive. My name is called on time and I am never kept waiting as long as I have an appointment. The staff is professional. Some are a bit friendlier than others but I'm not there to make friends. The quality of care is very good at this location. read more

Do not go to this place they rip you off. go to labCorp. this place is a rip off. they changed their system around and charge you a lot more. I used to go to the old one in Tracy and I would only pay about 10 bucks for my blood work. now they want 90 bucks for bloodwork, I have really good insurance to. I will not pay that price and get ripped off. please everyone do not go here you will get ripped off!!! Rip off!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Yes- we walked in without an appointment. We were on "Stand By" so they would get to my husband when they could. We were told stand by would be around an hour wait. Ugh. We waited 3 HOURS!!! I finally asked the lady how much longer it would be because my husband has been fasting since 8pm and he's diabetic. She couldn't care less. She snapped at me then explained that appointments are first then walk-ins. Another half hour went by and another lady popped her head out the door only to tell us that they were not able to take walk-ins today, sorry. Wow!!! It would have been nice to know this 3.5 hours ago!!! read more

I had such an awful experience here I ended up driving to Stockton to get my labs done. I really don't mind the kiosks you have to sign in with, it's the staff and the whole setup at the Tracy Quest that grinds my gears. I had lab orders that they couldn't find but somehow the Stockton one found the next day with no problem. Absolutely nothing changed between that day and the day I went to Stockton, I checked with my doctor. This leads me to believe their system is just bad or broken or something. Also the lab tech that couldn't find my orders was very impatient and condescending. She acted like it was my fault that they couldn't find the orders when it totally was not. I know people who have had equally bad experiences at the Tracy Quest. Just go to Stockton y'all read more

Today was my first visit to Quest Diagnostics. First off, the business is kept very clean inside and looks very modern. I was surprised to see that the check in area was just kiosks. When you arrive definitely have your ID and insurance card ready to scan. I thankfully had made an appointment over the phone yesterday. As soon as I was preparing to sit down, a nice technician was already calling my name. It was a nice surprise, being called early. It was a nice environment, that there was only 1 patient per room and not like 5 or 6. The technician who did my blood draw today was Jeni F. She was polite, courteous, respectful, and experienced. It was a positive experience and definitely will go back to Quest Diagnostics of Tracy, when I need another blood test. 5 out 5 stars. read more

It was very easy to set up my appointment via app. My tech was incredibly kind, patient and professional. Even the other clientele waiting in the lobby were friendly. My personal health care provider wasn't able to fulfill my needs but Quest was able to. It' pricey but 10/10 I'd return. Such a great staff! read more

Nice people but there sites are terrible varied and confusing!, also, their ability to g s r and keep orders is random.

I come here couple times a year and it feels like they change personal pretty often. I have baby veins so I know it is difficult to look for a good vein. The pokes do not bother me, it's looking for the vein once I'm already poked (Feels like a sword fight). I've gotten bruises from here a couple times every time when it's someone new to me. When it comes to someone new I always tell them where I have a good vein. Some listen and some don't! Last time I went it was the second time this individual has drawn blood from me. I did remind her that I have a good vein on my right arm but it's pretty deep. She totally went the to my left arm and tried looking for a good vein. She did have trouble looking for it so went to the side and drew blood from there. She did have trouble finding the vein once the needle was there. Once again, she was moving the needle all over the place to find it. Luckily this time was once poke but it seemed like it took awhile. Something positive about this location is the waiting time is not long in my opinion. So you get helped pretty quick. read more

Quest Diagnostics - Laboratory Testing Near Me - Tracy, California

I went into Quest today after 6mo and seen such a different atmosphere! I am very pleased with how my visit was today. As I walked in Jenni & Ashley greeted me into the office, letting me know they would be right with me. Ashley helped me check in a sample I was dropping off for a family friend, she took all the information and payment. They both told me to have a great day and stay safe! They were both wearing their mask and gloves. The office was marked properly and clean. This is how a office staff should be with ALL clients! I'm super impressed! Thank you Ladies for your common courtesy! read more

There stars only because the Phlebotomist was so nice and professional, location is very high tech and I love that but the waiting room is very dirty, seems sketchy with the patients there. I made an appointment, checked in and never got called on my first trip, had to come back a second time to complete labs. I would not go back unless required. read more

I had an appointment this morning for a multitude of tests. Even though they were busy I was called in at my exact appointment time! I was fortunate enough to get Jeni F to help me. She was so kind, efficient, and personable. Would definitely recommend this Quest location! read more

After reaching they rescheduled my appointment to another hours because I missed by 2-3 mins. They made me contact the dr office to ask for fax number and then another wait. They should have called instead of patient. They gave my appointment to someone else even though I got the fax number right away. No mask in the lobby. Pathetic. I wouldn't recommend this place. This review is for 1832 w 11th street Tracy. read more

I made an appointment for my baby and got there early to check in. I had to wait out in the cold with my baby for 25 extra minutes past my appointment. The chairs inside are super close and not safe during covid. When I was finally called they turned me away because they don't accept cash payments only card. Wasted my whole morning! read more

I wanna start by saying the white phlebotomists or whatever are so rude and racist. I've been to couple of times at this location and they're so so rude to my immigrant parents every single time. When my mom asked the employee If she can have her daughter come translate because I was in the waiting area, the employee didn't let her and spoke to her so rudely, and my mom felt so embarrassed but she couldn't say anything. if I knew this happened I would've called out that employee right away, but I wasn't able to. This is not the first time that it has happened. read more

I hate there app. It takes forever to put your birthdate in. It's archaic. It run around in circles and never updates passwords. Stick it up Quest read more

Extremely clean, the rep helping was very professional. There was literally no wait time, I checked in on my phone and was called within 3-4 minutes, prefer this location rather than the Tracy one. read more

I love the ease of appointments via the app. And check in so so convenient. I schedule my blood draw during work break and always back to work on time. Staff is friendly and professional. They greet you which means a lot to me. read more

The ladies in the front are so rude. The whole time they were gossiping and did not want to be bothered with questions. I asked what tests I was going to have done and she said "a lot" then I asked again and she said "your doctor should've gone over this with you"...very rude and she just wanted me to sit down. I did not feel confident at all about going in to get tests done with them. They called me in to get my lab work done and the guy said that I didn't drink enough water...he started poking me and I felt like my arm was not in the right position, he didn't do anything to fix it and just started. He was nervous. I made the excuse of just doing it tomorrow instead, I'm 100% never going back. Terrible. read more

I took my infant for her first blood test. Check in was smooth and wait time was short. I went with my mom & husband for support. The older white lady was rude to us before we even started. My mom stood back to give them space and my husband held up Ms Rachel on his phone as a distraction. Another older white lady came to assist and another grabbed my husbands arm & yelled at him because she thought he was recording, which he clearly was not and we told her we weren't. Then they told both of them to move back further even though there was lots of space and they were now up against the wall. The blood test went well, however when my baby was crying, my mom offered her a lick from her lollipop. They then proceeded to yell at my mom for doing that. Even though she was out of the way and it was a helpful distraction to keep her still. As my husband held up Ms Rachel on his phone they yelled again about recording and at that point he just shut it off and we kept quiet because there was no point in explaining ourselves to these miserable women. All in all I'm glad my baby had her test done well but will not be coming back here again. read more

Full waiting room, hardly any place to sit. Cellphone check-in did not work, Kiosk for check-in did not work. The last time I was there I tried to catch an open door to get to someone who worked there to make sure they had my order. A waiting patient tried to stop me and she shoved me and closed the door on me (I am 79). Of course there is no help or anyone to complain to. I left and vowed to never go back to that hell-hole. Unfortunately it is a long arduous drive to Livermore so I decided to try again. So this time, I requested help from a lady that worked there who was in the waiting room getting another client. She helped me check in. So I waited and realized it may be a while. Once more I was able to get another lady and explained I was doing a urine test and I have overactive bladder and needed to go soon. She allowed me in to do the sample but I still had to go out to the waiting room again for another 45 minutes. Now four days later my doctor contacted me and told me they did NOT culture the sample and I have to go somewhere and do it again. Obviously it won't be Quest. They closed all but one location in Tracy so they are understaffed and overwhelmed. Except for the two nice employees who helped me I would be giving a zero not one star. Never, never again. read more

I have been sitting here for 45 minutes for just a drop off for my daughter. This is ridiculous.

Quest Diagnostics on 11th is an efficient operation with cleanliness as a priority ... along with courtesy towards others. Reading the prior reviews here, I had felt some trepidation to complete lab work at this location. Yet, it was necessary. After having set up the appointment online (https://myquest.questdiagnostics.com/), my appointment was a breeze. The lab technician was most knowledgeable, considerate, and friendly. My thanks to her for making it so easy, quick, and painless. read more

I happen to be there for some blood work, when I witnessed a staff member being extremely rude and disrespectful to another older patient. I feel like a jerk, because I should have said something ar the time. The woman was simply asking a question and the staff member snapped at her saying, "Hold on, I can only do one thing at a time." And then proceeded to talk to her in a scolding manner. I feel the staff needs to be a bit more professional and compassionate. read more

This place is horrible!!! How did these girls even get hired. They are extremely rude and Have no patience. They look miserable. If they hate their jobs please don't take it out on the patients. Avoid coming to this location if you can. They speak to you and the elderly like your lower than them. Very sad employees. They need better training. read more

In and out quickly for a blood draw and urine sample. However, if you are not going to provide face masks in the lobby, do not yell at someone for not wearing one. Many have thrown out the carbon dioxide traps that have not been proven scientifically to prevent Covid. We don't own any masks anymore. We will wear them to be considerate to those you believe the politicized science. Be considerate of our rights too. We do not deserve to be treated harshly. Kindly ask and provide us with a mask. You will be surprised how pleasantly compliant we will be. read more

They moved from bigger facility to this place and compare to the last location there was no wait to 2 hours wait in the cold outside .seems like all these big companies charge more money and give you less and less services. read more

I went in there today as a walk-in. When you sign in the computer asks you if you have and appointment or if you are a walk-in. I have been trying to get into the place for several months because my mother is dying and then I threw out my back making it impossible for me to ride in a car for quite some time. When I mentioned the fact that I had been trying to get in there for quite some time the person that took my blood began berating me because I was a walk-in. She told me that they don't take walk-ins and that next time if I don't have an appointment I will not be seen. Why then do they even have the question on their sign in computer. I have never been treated so badly by any so-called member of any health organization. She was entirely rude and mean, and when I did explain that it had nothing to do with having an appointment or not there was no apology whatsoever. Some people do not belong in this kind of a profession, and she was a shining example of exactly that kind of person. I hope someday when she has been through hell and just needs a little civility that it will be denied to her. read more

What is happening to Tracy?? Everywhere you go people are getting rude and don't give a shit how they treat people I just went to Quest Diagnostics absolutely apauled how they treat you and other people..we pay for our services..what happened to customer service!! read more

This was the worst place ever. The manager needs to be fired. She belittled Staff in front of the public and was very rude to me. I was there for a pre- employment drug test. Then a pregnant Female mail carrier walks in with NO MASK. WTF! read more

Great experience.. Linda is very nice :) Make an appointment! Their online appt system is very easy. I went online yesterday afternoon and made an appt for 8:00am today. I was out of there by 8:05. Good job! read more

Based on my visit today March 1st 2021. I have been coming here for over 10 years now. I have never had such horrible services then I had today. come to find out the girl who was snotty and completely rude was a floater she goes where she's needed. Her name is Michelle. She is not nice to people with disabilities. She actually chuckled or frustrated sigh when I couldn't see the chicken screen and pressed a different button that I should have I guess? I was there the week before and the girl told me to push any button. I am blind so I did that.. She made me go next door to ask my doctor to change his order. She was just so incredibly rude. When I came back and started to tell the other girl that was super nice to me and was the one helpitng me at this point in time, what the doctors ladies in the office said she gave me the dirtiest look, and said excuse me really loud.... I am talking to her and pointed at the gir that was helping me enrolled her eyesl. I mean so much for professionalism. I complain to the girl the girl was super sweet I did not get your name sadly because she was amazing! I just proceeded to ask who this woman was because I was going to throw her under the bus and complain. I have never in my entire life had personnel at a quest laboratory be so rude. And then I get in a survey as soon as I got home. Of course I filled it out and I let them know how unkind and unhelpful and rude she was. The nice girl told me that she helped out a woman earlier that couldn't walk very well and went to the doctor next door and ask them a question on her behalf. She told me Michelle should have handled it different. She gave me a card and said I can call the number on the back. It could have been handled differently it shouldn't have been handled at all nobody should be that rude! If you don't like your job get another one! You don't like working with the public don't do it get a different job dumbass! I was in tears. Another man saw me and he held the door open for me when I went to go to the doctor to ask the question. He said it's frustrating I'm sorry you're not having a good day. I said well if people were nice enough to do their job and kind of people it wouldn't be this way. luckily the girl that Drew my blood was nice and she offered to walk me to my car I told her it was not necessary, but those are the type of people quest shoud be hiring! Not this dumb b**** Michelle! She should be fired in my opinion. read more

Refused to take my son because he had no ID, yet they take 5 year olds no problem. He showed DMV ID printout, school ID, insurance card, birth certificate, SSN, even proofs of residence and still refused him. He now is unable to obtain employment because they refused to take him. As for me, they keep sending me bills the VA is in charge of. They're trying to get doubly paid. Disgraceful how they treat patients. I will never use their services again. read more