It's a bit of a gamble, but my experience here has been steadily declining. During my last visit,…read morethe phlebotomist who drew my blood was rough, and I've never felt this much soreness in my arm after a blood draw. Also, their posted hours are misleading, they list 4:00 PM as the closing time, but they stop accepting walk-ins after 3:30. They'll still let you check in and wait.

RUDEST garbage employees ever! There's not one ounce of customer care here. Everything is an…read moreinconvenience to the staff and they're extremely condescending. I came in as a walk-in because my doctor ordered a last minute blood draw that was time-sensitive, so no appointments were available. This location closes at 11am on Saturdays, so I made it a point to go within the last hour to avoid the crowd of fasting patients in the morning. I walked in and there was literally no one inside. There were 3 appointments listed within the next hour, but zero names on the waitlist and not one person in the waiting room. As I was checking in at the kiosk, one of the phlebotomists came out and said "do you have an appt? No? We won't see you today". I looked around confused and was like "but there's no one else here and you're still open". Long story short after providing some BS excuse, another staff member came out and pretty much yelled at me for even trying to do a walk-in. I told her it was a time sensitive blood draw that was ordered at the last minute, but she could care less. Instantly turned me away and just ran to the back. The women (and I only say that because I've only interacted with female staff here) are extremely rude and act like they want to be anywhere else but there. They also often have issues finding my vein and end up poking me more than once. Probably as incompetent as they are rude.

This is the WORST quest in town. The employees are so incredibly rude. I will never return to this…read morelocation

Pretty sure I was discriminated against at this location. I came in yesterday for an appointment…read morewith my insurance card on my phone. Not only would they not accept it, the blonde woman was so extremely rude I wouldn't want her sticking needles me in me anyway. Supposedly they can't print out a card, it "must" be photocopied. What's the difference? So I was in my old stomping grounds in San Ramon today and stopped into the quest diagnostics here. Surprise, surprise, my insurance card on my phone was no problem. Same company, but different location and much different treatment. Get over yourselves, Tracy Quest.

02/14/25- Second time using this location. The check in…read morekiosk, on the right, wasn't working correctly. Wasn't scanning ID and Insurance Card. It took 3 tries after restarting check in process before it finally scanned and read the ID, but never scanned the Insurance card. There is no front desk or anyone you could have asked to help check in. Location has been clean and organized each time. Staff has always been friendly and courteous. I haven't had any issues with getting my blood drawn. The phlebotomist have been very accurate and haven't had to do more than one jab. However that does depend on your veins, if they are rolling veins. Luckily mine aren't I feel welcomed and a valued patient here. It's a quick process and as long as you make an appointment, there is very little waiting depending on how early you arrive.

zero stars! each time i have gone here people have been very snobby. besides maybe 1 lady who took…read moremy blood once. Just tried to drop off a sample and got there at 3:58pm as they close at 4:00pm and the ladies standing on the other side of the closed door, holding their bags, waiting to clock out pointed to the sign and said they were closed and would not take my sample for my five-year-old daughter. I said you close at four and she rolled her eyes and pointed at the sign and laughed at me and shook her head. As I walked away, they exited the door and locked it. Terrible terrible customer service. Now my poor daughter will have to get swabbed again tomorrow since it will not be good now!

If I could rate this place no stars I would. I did my externship at this clinic and let me just say…read morethey do not care about their patients. The people who are in charge of this place shouldn't be in charge (Julie). The girls who worked there are a nightmare! They're horrible people and mean girls nonetheless. They do not clean up patients rooms at all and they're supposed to be cleaned after every single patient according to OSHA regulations, I was the only person who would clean them and the other girls did not start doing it until they saw me doing it. I've also seen countless bugs, and the staff ? you bet they talk crap when they're out the room or when you leave.

The doctor I saw for a Workman's Comp injury told me she was putting me back to work not even 3…read moreweeks post-surgery on my shoulder because "You still have 2 good legs, a good arm and a good head. You can work." She was even "gracious" enough to give me the restriction of no using my injured shoulder/arm at all. She was rude and I would not send my worst enemy to that office now so they wouldn't have to experience the physical, mental, or emotional pain her incompetence caused. She said it didn't matter that I couldn't do MY job, I could do A job and that was all that mattered.

01/06/2025- Not sure where the ball was dropped. Had a referral to see an orthopedist for…read moreknee-thigh pain at San Joaquin General Hospital, but the returned the referral stating they needed more imaging, in particular an MRI. Took several weeks to find that out from SJGH. Then spoke to CMC Referral dept and they said that they'd inform the Dr about it. Didn't here anything for a week, so I had to make an appointment in office to see someone at CMC about the MRI referral. So you might be thinking, then why are you giving 5 stars. This is because of the people that I saw at my in office appt I hope I remember their names correctly, because I'm writing this in the evening. Front desk/check-in are always busy but courteous and attentive once it's your turn. I saw FNP Human.Hussain and Nurse Larisa(Marisa) Larisa was very king/amiabla. Both listened to my health complaints and clearly cared about me. Both understood my situation and apologized for the length of time it was taking to get the MRI requested. Thanks to FNP Hussain, she make the request urgent sing it's been several months since I first started having the pain and discomfort. Their "bedside" manner is very appreciated and made me feel like a valued patient.

The reason I was 3 days in a coma, refusing my medicine. Too late because my neurologist retired…read more Had to make an appointment with a different doctor. He won't even sign a paper if you're disabled, instead he'll give you the insurance number and they'll tell you it's supposed to be him, he's bigger than he should be as a doctor, obviously focusing on himself.

I had such a great experience Mobile Med!…read more Charity Manning, the owner, is a licensed phlebotomist and certified medical assistant who comes right to your home to do blood draws. This is an incredible service for anyone who is sick, homebound, or simply unable to get what they need done at a lab. In my case, the lab actually wouldn't do the bloodwork I needed to donate a kidney, so having someone come to me made the whole process possible. Charity was professional, very communicative, and incredibly gentle and kind during the draw. She made me feel at ease and took care of everything (she came to my house, drew my blood and even took my bloodwork to FedEx for dropoff) I plan on using her services in the future not only for myself, but also for my kids. Having someone trustworthy and skilled come to the house is such a relief! Highly recommended.

We used Mobile Med Services for a blood test for my mother. This service is super convenient, super…read morefast, and super friendly. We were able to schedule for a next day appointment and they made sure everything went as easy as possible. We saved hundreds on wheelchair transport and we highly recommend Mobile Med Service for anyone needing mobile service!

They open super early at 7am. Always pleasant. Clean location, lots of seating and parking. The…read morenice lady working the check-in desk who is from Australia is so kind and helpful. The 5 stars go to her. Also, the lvn who took our vitals was helpful and had good bedside manner. I like this sutter in our community.

We have been coming to this urgent care for years. But when we came in today, we were told that…read moreour insurance is accepted but because our medical group is a different branch of Sutter (PAMF vs. Sutter Gould, we have to pay out of pocket. We were told we would have to pay the $300+ bill and take it up with insurance. We were given the option of going the ER. This doesn't make sense. Why would our medical group would impact being seen at an URGENT CARE? I get if you're seeing a doctor and it's not in the medical group I, but this is an URGENT CARE! We had to drive 35 minutes away to be seen at another urgent care (non-sutter) and there were able to see is just fine. What a terrible experience.

If you're a Workers' Compensation patient, be prepared for long wait times and very little…read moreface-to-face time with the physician. At multiple appointments, I arrived on time only to wait nearly an hour past my scheduled appointment before being seen. A 3:00 PM appointment often turned into a 4:00 PM visit, followed by a brief conversation with the doctor that lasted only a few minutes. As someone dealing with an ongoing work-related injury, it's frustrating to spend more time waiting in the lobby than speaking with the medical professional responsible for your care. Patients deserve timely appointments, clear communication, and adequate time to discuss their concerns. My experience left me feeling rushed, unheard, and disappointed with the overall level of care provided. I would not recommend this office to Workers' Compensation patients seeking thorough evaluations and attentive medical care.

I was a patient of Dr. Rush several years ago for plantar fasciitis and had a very positive…read moreexperience with custom orthotics. I successfully ordered replacement orthotics once before, but my recent experience has been extremely frustrating. At a December 2025 appointment, I was told that custom orthotics were no longer offered and that Tri-Valley Orthopedics now sells an over-the-counter branded insole instead. I wanted multiple pairs for different shoes and requested six pairs so I would not need future appointments simply to purchase replacements. Six months later, the insoles are still unavailable. Communication has been the biggest issue. The phone system no longer allows direct access to the office, messages left for the medical assistant have gone unanswered, emails have not been returned, and there is no clear way to speak with an office manager regarding the situation. At one point I was told insoles were available for pickup, so I scheduled an appointment. The day before the appointment, it was canceled because the insoles were actually not in stock. Now they are calling saying I missed my appointment. See screenshots. The lack of communication, inconsistent information, and inability to resolve a straightforward purchase request ultimately led me to seek care elsewhere. While my earlier experiences with the practice were positive, this recent experience fell well below my expectations.