Walk ins were incredibly long. The check in system was all done through kiosks. No live person you…read morecan speak with. System can be troublesome if not too savy with technology. Highly recommend making appointment ahead of time.

It's a bit of a gamble, but my experience here has been steadily declining. During my last visit,…read morethe phlebotomist who drew my blood was rough, and I've never felt this much soreness in my arm after a blood draw. Also, their posted hours are misleading, they list 4:00 PM as the closing time, but they stop accepting walk-ins after 3:30. They'll still let you check in and wait.

This is the WORST quest in town. The employees are so incredibly rude. I will never return to this…read morelocation

Pretty sure I was discriminated against at this location. I came in yesterday for an appointment…read morewith my insurance card on my phone. Not only would they not accept it, the blonde woman was so extremely rude I wouldn't want her sticking needles me in me anyway. Supposedly they can't print out a card, it "must" be photocopied. What's the difference? So I was in my old stomping grounds in San Ramon today and stopped into the quest diagnostics here. Surprise, surprise, my insurance card on my phone was no problem. Same company, but different location and much different treatment. Get over yourselves, Tracy Quest.

02/14/25- Second time using this location. The check in…read morekiosk, on the right, wasn't working correctly. Wasn't scanning ID and Insurance Card. It took 3 tries after restarting check in process before it finally scanned and read the ID, but never scanned the Insurance card. There is no front desk or anyone you could have asked to help check in. Location has been clean and organized each time. Staff has always been friendly and courteous. I haven't had any issues with getting my blood drawn. The phlebotomist have been very accurate and haven't had to do more than one jab. However that does depend on your veins, if they are rolling veins. Luckily mine aren't I feel welcomed and a valued patient here. It's a quick process and as long as you make an appointment, there is very little waiting depending on how early you arrive.

You either check yourself in online, or when you walk in the…read moredoor. But: YOU check yourself in. Just 1 visit and you'll know the routine. It's embarrassing and/or simple. These professionals take care of the rest, and they do a damn good job of it. Drink water Fast Whatever the doc(tor/uments) says to do - YOU be prepared. Quest does the rest. Wonderful staff at 1832.

If I could rate this place no stars I would. I did my externship at this clinic and let me just say…read morethey do not care about their patients. The people who are in charge of this place shouldn't be in charge (Julie). The girls who worked there are a nightmare! They're horrible people and mean girls nonetheless. They do not clean up patients rooms at all and they're supposed to be cleaned after every single patient according to OSHA regulations, I was the only person who would clean them and the other girls did not start doing it until they saw me doing it. I've also seen countless bugs, and the staff ? you bet they talk crap when they're out the room or when you leave.

The doctor I saw for a Workman's Comp injury told me she was putting me back to work not even 3…read moreweeks post-surgery on my shoulder because "You still have 2 good legs, a good arm and a good head. You can work." She was even "gracious" enough to give me the restriction of no using my injured shoulder/arm at all. She was rude and I would not send my worst enemy to that office now so they wouldn't have to experience the physical, mental, or emotional pain her incompetence caused. She said it didn't matter that I couldn't do MY job, I could do A job and that was all that mattered.

01/06/2025- Not sure where the ball was dropped. Had a referral to see an orthopedist for…read moreknee-thigh pain at San Joaquin General Hospital, but the returned the referral stating they needed more imaging, in particular an MRI. Took several weeks to find that out from SJGH. Then spoke to CMC Referral dept and they said that they'd inform the Dr about it. Didn't here anything for a week, so I had to make an appointment in office to see someone at CMC about the MRI referral. So you might be thinking, then why are you giving 5 stars. This is because of the people that I saw at my in office appt I hope I remember their names correctly, because I'm writing this in the evening. Front desk/check-in are always busy but courteous and attentive once it's your turn. I saw FNP Human.Hussain and Nurse Larisa(Marisa) Larisa was very king/amiabla. Both listened to my health complaints and clearly cared about me. Both understood my situation and apologized for the length of time it was taking to get the MRI requested. Thanks to FNP Hussain, she make the request urgent sing it's been several months since I first started having the pain and discomfort. Their "bedside" manner is very appreciated and made me feel like a valued patient.

The reason I was 3 days in a coma, refusing my medicine. Too late because my neurologist retired…read more Had to make an appointment with a different doctor. He won't even sign a paper if you're disabled, instead he'll give you the insurance number and they'll tell you it's supposed to be him, he's bigger than he should be as a doctor, obviously focusing on himself.

We used Mobile Med Services for a blood test for my mother. This service is super convenient, super…read morefast, and super friendly. We were able to schedule for a next day appointment and they made sure everything went as easy as possible. We saved hundreds on wheelchair transport and we highly recommend Mobile Med Service for anyone needing mobile service!

I had such a great experience Mobile Med!…read more Charity Manning, the owner, is a licensed phlebotomist and certified medical assistant who comes right to your home to do blood draws. This is an incredible service for anyone who is sick, homebound, or simply unable to get what they need done at a lab. In my case, the lab actually wouldn't do the bloodwork I needed to donate a kidney, so having someone come to me made the whole process possible. Charity was professional, very communicative, and incredibly gentle and kind during the draw. She made me feel at ease and took care of everything (she came to my house, drew my blood and even took my bloodwork to FedEx for dropoff) I plan on using her services in the future not only for myself, but also for my kids. Having someone trustworthy and skilled come to the house is such a relief! Highly recommended.

They open super early at 7am. Always pleasant. Clean location, lots of seating and parking. The…read morenice lady working the check-in desk who is from Australia is so kind and helpful. The 5 stars go to her. Also, the lvn who took our vitals was helpful and had good bedside manner. I like this sutter in our community.

We have been coming to this urgent care for years. But when we came in today, we were told that…read moreour insurance is accepted but because our medical group is a different branch of Sutter (PAMF vs. Sutter Gould, we have to pay out of pocket. We were told we would have to pay the $300+ bill and take it up with insurance. We were given the option of going the ER. This doesn't make sense. Why would our medical group would impact being seen at an URGENT CARE? I get if you're seeing a doctor and it's not in the medical group I, but this is an URGENT CARE! We had to drive 35 minutes away to be seen at another urgent care (non-sutter) and there were able to see is just fine. What a terrible experience.

Tiffany and Jessica in the office are amazing. Super friendly and I look forward to their kindness…read moreevery time I have a doctor appointment. Dr. Gregory Horner is my doctor at this facility and he is absolutely amazing. He listens to my concerns, addresses all of my questions. He has done surgery on both of my hands and the incisions are barely noticeable. People in the medical field always compliment how natural his work looks post-op. He is sincere and I can tell that my best interests are his priority. I would recommend Dr. Gregory Horner to anyone and everyone! Thank you so much Dr. Horner, I appreciate you!

If you're a Workers' Compensation patient, be prepared for long wait times and very little…read moreface-to-face time with the physician. At multiple appointments, I arrived on time only to wait nearly an hour past my scheduled appointment before being seen. A 3:00 PM appointment often turned into a 4:00 PM visit, followed by a brief conversation with the doctor that lasted only a few minutes. As someone dealing with an ongoing work-related injury, it's frustrating to spend more time waiting in the lobby than speaking with the medical professional responsible for your care. Patients deserve timely appointments, clear communication, and adequate time to discuss their concerns. My experience left me feeling rushed, unheard, and disappointed with the overall level of care provided. I would not recommend this office to Workers' Compensation patients seeking thorough evaluations and attentive medical care.