I received good service. I know bad customer service is everyones main complain for this location…read morebut me personally I was taken care of properly. Made an appointment for 12pm I arrived at 1148. Checked in on their kiosk which was super easy, I just scanned my barcode that was sent to me by email. A male called my name asked for confirmation number and then I waited to be called. I was in by 12:02 pm about 2 mins after my scheduled appointment. I'd say that's amazing in my book. Staff was nice, explained the process of what I needed to do and took care of business. I was in and out by 1215 ish the latest. I had planned to be there for an hour and so I cleared my schedule from 12 to 1. Now I had all this time to kill and decided to just run more errands. So I went to the DMV. I was impressed. Good job, LabCorp.

I had an extremely disappointing experience at the Labcorp West Hills location while completing a…read moremandatory pre-employment drug screening. When I arrived, there was no one at the front desk for several minutes. When a staff member finally appeared, I was simply directed to use the kiosk, despite having questions that required assistance. During my visit, I also observed elderly and disabled patients who appeared to need help checking in, yet they were also directed to the kiosk with little to no assistance. After checking in, I waited approximately 20 minutes before being called. The employee who assisted me displayed some of the worst customer service I have ever encountered in a medical setting. Her tone was stern, dismissive, and unwelcoming from start to finish. I understand that drug testing requires specific procedures, but there is a significant difference between enforcing procedures and treating people with respect. Throughout the process, I felt as though I was being treated like a suspected criminal rather than a professional completing a routine employment requirement. Every instruction was delivered with an unnecessarily harsh tone, and the overall interaction left me feeling degraded and uncomfortable. Regardless of whether someone is taking a pre-employment screening, a court-ordered test, or any other medical test, patients deserve to be treated with dignity and basic courtesy. The entire experience felt cold, impersonal, and hostile. If I had a choice, I would not return to this location and would not recommend it to others. Unfortunately, this location was assigned by my employer. This was easily the worst experience I have had in a healthcare-related setting, and I hope Labcorp takes steps to improve both its customer service and patient experience.

Excellent type of care! A great office experience the lady was really good. Took care of me. To…read morecut the blood really well. I highly recommend this quest.

Chris the girl was fast, almost painless and super sweet. Quest is a hit or miss. She was a hit…read more Explain the poop mail thing so even a stroke survivor could understand.

West to the ER after having a bad fall Down some stairs, was…read morehaving difficulty breathing and bad chest pain. Went to the ER and they rushed me in, had me in a room, x rays and cat scan now and on pain meds within an hour. Turns out I fractured 3 ribs and have some fluid in my lungs and a partial collapsed lung. They admitted me into the hospital Ana have been here for nearly 24 hours now, probably staying one more day. Nurses are attentive and funny however laughing hurts right now, and doctors are great also so far.. I will update this review further but so far thank you to Nurses, James, Sheena and Mark and thanks Doctor Vangala. More updates to come. Note this hospital was recently acquired by UCLA, it was already great but perhaps is now just even a little better. Thanks for the 5 star care.

I took my uncle to the ER at 9 PM. They did bloodwork, chest X-ray, and EKG. It's now 3:30 am and…read morewe still have not seen or talked to a doctor. Are you kidding me? I will never come back here again because this is beyond ridiculous.

Efficient, professional and no waiting. Went in for routine blood test for wellness check…read more Phlebotomy was very gentle while drawing blood.

Dr referred me to Quest for a fasting blood test. After waiting 45 minutes I gave up and went to…read moreDignity. Amazing service!!! No line, super nice, gentle, friendly, patient and all around great experience. Cannot imagine why anyone would go anywhere else. Highly recommend.

Wow, Im surprised I'm the first one to review this place. This medical building is buzzing! Look at…read morethe parking lot at any time of the day, it is always full. Its only appropriate these Drs offices have a lab nearby to draw blood and collect specimens. United West Lab is one of two labs that I know in the 7230-Medical Ctr Drive building. UWL is: -on 3rd floor -has a tiny, awkwardly shaped, black n white checkered wait area -Staff is chipper -Staff is not as fast as Quest diagnostics (that has 10x the flow of patients) located in the same building, 3 floors up. -Note: They DO answer their phone, unlike Quest. I called after closing time, surprised that they answered and were genuinely nice. For adults it looks the blood draws are fast with little to no wait. For little ones, on the other hand, they didn't have the proper tools to accomplish a simple blood draw for a potassium check. United West Lab must be associated with the hospital--West Hills Medical Center because they called them to ask what they needed to use on a baby and then ran over to pick up what they needed (a heel stick) to finish the job. Reason for a 3 star review-- our labwork that was stat (test done immediately) was not a good draw, needed a re-do, so we wasted an hour, yes an hour. Plus we needed to go to another lab and start over. And...they got blood on our new car seat :/ For adults this place be convenient but for the little shoot for Children's Lab in Encino, if your insurance allows it. They are experienced as they only draw from kids.

What horrible service. Over an hour for basic blood work with just two patients ahead of me and…read morelike 6 employees working there. Very disorganized operation. I suggest checking if your insurance accepts Quest and go there instead.

Poor experience tired rude over worked staff!! No…read moreorganization skills!! Seem like they all hate there jobs shame really however doesn't excuse there behavior and poor customer service skills!! Definitely Not recommended!!

The worst experience ever for my 5 years old daughter. They're not kids friendly at all. They…read morecouldn't fid vein and they poked my poor daughter several times.

I am extremely happy with the service this company provided. they went over and beyond…read more Thank you so much Christine for all your help,

I cannot say enough nice things about Stephanie. She made drawing my blood so easy and let me tell…read moreyou I didn't even feel the needle at all. Look no further she is simply the best! She came to my home where I could be comforatble and her communication is top notch, thank you!

Went in for a fast and simple drug screening and Doug was a real nice guy helped me get in and out…read morethere in less than 10 minutes 10/10 service

Went in for a 10 panel drug test and received lab testing results within 48hrs, this place is…read moreamazing! Great friendly staff, clean facility, and definitely getting all my testing from here again! Thank you Doug and his Team!!

My brother spent 44 days in the ICU at UCLA West Hills Hospital, and I wanted to take a moment to…read morerecognize the incredible team who cared for him during one of the most difficult periods of our family's life. While every member of the ICU staff treated my brother with compassion, professionalism, and dignity, I would like to especially thank nurses Eric, Randy, and Olga, ICU physician Dr. Kakal, social worker Heather, and the entire ICU team for the exceptional care they provided throughout his 44-day ICU stay. Each person brought something unique to our family's experience. Olga was a source of comfort and reassurance whenever I felt overwhelmed and needed guidance. Eric showed extraordinary patience and gentleness with my brother, even on the most difficult days. No matter how challenging the situation became, he treated him with kindness and respect. Randy had a special way of connecting with my brother and earning his trust. When my brother wasn't listening to the rest of us, Randy somehow always knew how to reach him. Heather, our social worker, helped guide our family through difficult decisions and conversations with compassion and professionalism. Her support during an incredibly challenging time was deeply appreciated. Beyond providing excellent medical care, these individuals supported our family through an incredibly difficult journey. They reminded us that healthcare is not just about medicine, it is also about humanity. I would also like to recognize the volunteers at the visitor check-in desk on the first floor. They were always welcoming when I arrived to visit my brother, and after his passing, they showed our family tremendous compassion and kindness that I will never forget. My experience in the ICU made me proud to be a UCLA alumna. I will always be grateful for the care, dignity, and respect shown to my brother and our family. Thank you from the bottom of my heart.

Security person Geraldo Cesar Chezz, arrogant, rude and insensitive to families in fragile…read moresituation in the Emergency Room waiting area. Rushing people through security clearance without a care and aggressively as 'we' were wasting his time. Geraldo Cesar Chezz was on phone, unprofessional to patients/families and immediate co-workers who complained to other security staff on site. Geraldo Cesar Chezz went back and forth to the nurse's main secured area erratically as if playing like a child foregoing service to humans... He engaged in flirty personal conversations with nursing staff. Terrible! *** Dr. and work staff of visit were good. Communication to patient was a bit off and not clarified....Understanding that their is prioritization, severely extended wait time went unexplained until patient had to ask status. The two males in the imaging portion of the hospital told the elderly patient to put her necklace in her mouth? It could have broken inside her mouth and she could have choked, not to mention a daily wear necklace is dirty most of the time. The two males were confident in their request and acted as if I was out of line, when they went against a standard procedure for many years!

I went in for mammogram and ultrasound check Up. Lucine, I…read moremean what a sweet lady in the ultra sound room. She made my experience feel so calm and peaceful. She took care of me with such a sweet care. Made me feel comfortable and worry less. She is super sweet as well. If I can grade her. She will get 15/10! I'm so glad she is there for my yearly check ups! Tasmajian

I've been coming for the past 3 years for my mammogram follow ups and ultrasound. Imelda, Liyi and…read moreCaro have always made it a smooth check in. The techs are also very nice. Making my appointment has always been smooth as well. Thankfully i have. Never had an issue.