Excellent type of care! A great office experience the lady was really good. Took care of me. To cut the blood really well. I highly recommend this quest. read more

I had a very bad experience at this Quest today. I had an appointment and was fasting. I enter the wait room and there are close to 25 people waiting at 10:00am. Since I had an appointment I was called in about 10 minutes past my appointment time which was ok. Then the tech can't find the right blood draw order from my doctor's office. I had to find it on my phone and show her. She added the needed test to her computer screen by scanning and typing in my phone which felt intrusive and odd. The worse part came later. I told her I have bad veins and to please use a small needle and call someone good at drawing blood, if she can't find a vein. She puts a large needle in me and the blood hardly trickles, and the vein collapses. Rather then quickly remove the needle she keeps pushing and I am in agony.. She then proceeds to tell me I need to wait for someone more experienced and that they got this 'one draw rule ' before they call the experienced tech. Then finally the second tech comes and tells me my veins are all collapsed and come back on a different day, or use the phlebotomist at my ordering doctor's office which is two hours away from me. I have a huge bruise and pain from the failed blood draw, my tests need to be repeated, as they never got an adequate blood sample, and the attitude of the women techs towards me was so rude, uncaring and mean. They were yelling at me, I have to add that I had multiple blood draws in this facility before, and the other techs were always successful at getting a good enough vein to complete the blood draw. So, today I just got unlucky with a bad tech who could care less. If anyone reading this at Quest Management, there must be a better way to treat your patients, and hire better qualified phlebotomists. read more

Chris the girl was fast, almost painless and super sweet. Quest is a hit or miss. She was a hit. Explain the poop mail thing so even a stroke survivor could understand. read more

Quest Diagnostics - Chris the girl jabbed me with a neddle Oh wait that was her job. - Laboratory Testing Near Me - West Hills, California

I will never come back! Staff is rude and I have been on a wait list for 4 hours and they can't take time to verify my place or if it got wait listed! I could have had the 10 am appointment but didn't because I thought wait list would be faster! Now it's 12! Wasted day and rude staff. They knew they had a computer glitch and one verified I was on the list but now almost 5 hours later. They say I must have done it wrong, regardless that it was verified earlier and now nothing! Staff is rude and impatient when the problem is on their side, and everyone else pays for it! Crappy place to go and be mistreated! read more

Quest Diagnostics - Quest - Laboratory Testing Near Me - West Hills, California

Best quest to go to. Make an appointment or walk in. Ur not thr that long. Staff is amazing. Never go to Northridge. U wait thr a hour after appointment. And they make u feel like u bother them. So I drive farther just to go to this quest location. read more

I went in to get some lab results and asked the technician to use a baby needle. She joked and called it a 'chubby grandma needle,' and now, three days later, my arm is still bruised from it. Honestly her demeanor and sarcasm made me very uncomfortable. read more

Quest Diagnostics - Bruised arm - Laboratory Testing Near Me - West Hills, California

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Listen to all the reviews!! I should've checked before I came here. DO NOT WALK IN HERE. You'll wait hours and when you have to fast and drank a ton of water to give a urine sample, that's PAINFUL. The care quality is horrible. They literally don't care and don't mind if you see them not caring. They blocked out the window and locked the door so they don't have to answer questions. See picture. Please someone create another company to compete with these horrible humans! read more

Quest Diagnostics - They won't talk to you here. - Laboratory Testing Near Me - West Hills, California

Truly the worst Quest. Waited one hour and forty minutes. Finally asked someone if they could give me an estimate. They said no. Going to be switching to another provider read more

Check in was easy and my appointment was on time. The phlebotomist, Christine was friendly and kind.

Nope, do NOT come here..waited 40 minutes, WITH AN APPOINTMENT! I give it 2 BECAUSE FINALLY someone saw id been waiting there. Terrible, terrible, terrible. Better to not give APPOINTMENTs of you can't keep them read more

Worst experience I have ever had at a Quest location. I checked in, waited about an hour. I noticed everyone was being called and I was not. There's no one there at a front desk. I waited until someone opened the door. I asked one of the workers if I was on this list. She told me to hold on but never came back to notify me. I then decided to check the checkin machine to see if I checked in correctly. The machine asked for a copy/scan of my ID and medical insurance and I complied. I never checked in again! Another person opened the door so I asked her (Raygine) she rudely said, why did you check in again, now you're at the end of the list! I tried to explained to her that I did not check in again but she spoke over me and didn't let me finish talking. (The machine asked for my credentials)I I ended up leaving because I'm sure I'd be waiting another hour or treated worse. She was extremely rude! Horrible way to treat a customer. I also want to add, an Asian lady was also extremely rude to an elderly woman who simply had a question. She was loud and left the elderly woman speaking by herself. Didn't assist her. Kindness goes a long way. People are here for medical reasons and already feeling sick only to be treated so horribly. Sad and extremely poor customer service!! Zero respect! No stars!! read more

This is not the first time we have the need to use this place. Last week we had to wait for over 4 hours and we had to leave, this location "accepts" walk in appointments but they never want to help customers. I'm going to bet it's a power thing, most likely these reps enjoy miss treating patients. Today a patient was upset because of the long wait, she knocked the door and the two women that work there (I seriously doubt they have any medical or customer service training) started telling people to leave, one (Asian) yelled at the 6 patients there and the other one (Hispanic) threatened everybody with calling the cops. So not only they don't have the capacity to help out patients but when they are confronted with their incompetence they kick the patients out with threats? Absolutely unacceptable. read more

Terrible wait time! I had an appointment and still waited 40 minutes to be called. The staff have terrible customer service manners. read more

My mom had appointment with this location for 12:30 pm and we got there 12:34 pm and they make her wait for 2 hours ! My Mom is senior and being fast that long is not healthy and easy for her at all ! Staff were so rude. I am not recommending this location at all. read more

Quest Diagnostics - Laboratory Testing Near Me - West Hills, California

It is better if you make an appointment but I still had to wait about 10 minutes. So I'm not that impressed. Not sure how long walk-in service was today. The people are nice and friendly. Their only saving grace. I had a "liquid" test, but no trash can in the bathroom? Come on people. Do you want all that hazardous waste piling up? Yuck! Unsanitary and unsatisfactory. read more

Quest Diagnostics - Urine test kit (clean test) - Laboratory Testing Near Me - West Hills, California

I could not believe this was actually a quest diagnostics? , so unprofessional. A few of the employees, especially Rahjeen have no patience for customers and very rude, I mean, just read some of the prior reviews, I'm pretty sure the quest staff will get a good laugh at this! People you're better off going to a different quest diagnostics read more

I'm an the toughest stick. I have no vanes. I have scars from latex burns so my arms are almost impossible . I've been to quest in many places. The tech took time to deal with me and the problems I come with. Latex free , keloid's in both arms , very dehydrated, (Hertie) the technician Got my blood done . ( Hertie ) has gotten my blood draws done and put a smile and happy tears on my face . Remember these techs risk there lives . Exp now since Covid 19 and now Covid is back . Make appointments, ware a mask and say thank you. read more

Quest Diagnostics - This is the arm that she had to work with. - Laboratory Testing Near Me - West Hills, California

The wait time but this location is unacceptable, they take a patient every 40 minutes one patient every 40 minutes if that! No interaction from staff to update but you can certainly hear them laughing and having a ball as they take their time! YOU WILL BE WAITING FOR SOME TIME EVEN IF ITS EMPTY!! read more

Awful service! Waited 1 hour to wait and not get my blood drawn! Came in to do a walk in, I checked in and said I have 1 person before me which was fine. Sat down and everyone else who checked in after me got their blood drawn. This lady with shoulder length hair said I'm next, 30 mins waiting and calls other people. I asked when I'm going in and she said "they prioritize appointments first.... I've been here waiting and other people came after are you joking I waited an hour for nothing! Why keep telling me I'm next! Go to another location! I know they were just chatting and gossiping in the back I COULD HEAR THEM! read more

I scheduled an appointment on the phone and got a confirmation code. I'm in the office and my appointment can't be found -- other people in the same office are experiencing the same thing. When I join the waitlist the machine doesn't work. I thought it was weird that someone else got a number when they joined the waitlist, so I did it on the machine a different time. It only got accepted the second time. Everything here is broken. I don't know why there's not anyone in the front to talk to; this is the most absurd thing in the world. read more

I made an appointment. I got there a few minutes before the designated check-in time. Machine check-in took about 2 minutes. I got taken a few minutes before my appointment time. The phlebotomist was very pleasant. Piece of cake. read more

I had an appointment at 9:10 on 1/21/25 and arrived at 9:05. I had 2 conformations on my Phone and followed the instructions on the IPAD check-in. When I finished it said I didn't have an appointment and asked me if i wanted to be a walk in. I said no and started over again. the second time it also said i had no appointment and could have a 9:50 Walk in time which i took. They have closed off the space where someone used to sit so there was no one to speak to. I was really pissed but waited for the 9:50. Someone would open the door and call someone name and quickly close the door. Another man who said he was waiting 20 minutes past his appointment and finally got the person to acknowledge him and tell him he was at the wrong Quest...he needed to be across the street. i tried in vain to get her attention to ask about my problem but she quickly closed the door. the waiting room was empty and when she came out again, she called my name. It was 9:45 so jumped up and went in. I explained to her what happened, and she looked at her printed out list of appointments and I was on it at 9:10. It was a very frustrating appointment. Quest has cut out the front office person in an effort to save MONEY and this has resulted in poor customer service. I rate your customer service as a -10. It is impossible to talk to anyone at Quest. everything is computerized and this results in no customer service. I will have all my blood tests at another place if i can do it. The Neurologist gave me a card that said to go to Quest, and they would have the paperwork. read more

Rougine who works in West Hills 605 quest Lab is so nice, helpful and responsible in her work. She is so amazing and polite.

The staff who took my blood was very rude and angry and aggressive and she put the tape on my arm very tight ,I don't know what's wrong with her ,worth experience and I will not going there anymore I can't put 0 star otherwise I would do that I remove this tape only 1 hour after she put Unfortunately I don't have her name ,but she was a Asian lady 7230 ste 605 read more

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This 7230 place is absolutely horrid. They don't have enough staff to run the front desk. You can stand there for 30min and no one comes up. The staff does not speak good English and does know not to speak to patients. They have a rude tone of voice. Their vocabulary is very limited so they just repeat themselves. I know we get workers across seas in the phone for companies....but face to face businesses locally should not hire like this. As an added course in lobotomy, there should also be a course for client relations and fluency in English. I believe the other office at 7345 is great. read more

Horrible customer service! We got in at 3:55. Made a walk in appointment. Waited till 4:40 then i noticed my son's name disappeared from the standby list so I held the door open as someone was walking out and asked why the name was removed. They couldn't explain why and said they closed @ 4:30. I asked them why wouldn't they have told me so I didn't have to wait with my 3 children for nothing. They had no response except for they were closed. read more

Clean facility. Helpful staff. Blood was drawn very smoothly with no pain. Very professional,

This place is horrible! They make you wait forever even with an appointment! I recommend finding another place to get a test! Waste of Time!

A half hour before my Quest appointment that I've been fasting for, I get a text saying the facility is "closed for maintenance

I had an appointment today for 11:30 got there a bit early, signed in, scanned my insurance and took a seat. People walked in and nev registered then just walked into the drawing room. 15 minutes later a kid and his mom signed in and got called before they even sat dow, then it happened with another ma. At this point I had waited thirty minutes and just left because I had a cardiac rehab session in a couple of minute. Never even saw anyone who worked there. Very poor service and I don't think I will ever go back there. read more

Just whatever you do, don't ever come in as a walk in and expect to get anything done for you. Staff is also short so unable to help

I had an appointment at 1:10 and had to wait over 20 minutes to see anyone. I have a tight lunch break and this really threw my entire daily schedule off. They should be better prepared as a business I'm just irritated. read more

horrible place. even with an appointment I had to wait more than 2 hours. I'll never go back to that place. staff so rude

Now located in a different suite #605. Todays experience was interesting. The lab was super packed. Practically every seat was taken. I came as a walk in and I was informed the wait would be about an hour wait. I stayed and waited it out. I noticed that many of the patients were complaining and were beginning to get upset at how long they had to wait. Very few people came in with appointments. I only notice 3 people that did. Perhaps there might have been one or two at most that I did not notice. staff was a team three people working and one of them was checking people in as well, so in others words only two workers were doing labs while the other person worked at the front desk. Once I got in the service was great. My lab tech was very nice and easy going. She explained what she was going to do to me and what I needed todo for them. So i proceeded with my blood work tests per routine. The lab was very clean and organized but note to self if possible "will make an appointment next time!!!." A suggesting to the lab please work on getting people in and out faster perhaps one More Phlebotomists on board could keep your clients happy which should be priority. read more

Quest Diagnostics - Quest diagnostics - Laboratory Testing Near Me - West Hills, California

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What a scam. Even after settling a multimillion $ Fraud lawsuit for over billing and giving Dr.'s kickback they didn't learn their lesson. Got a bill today that was clearly a mistake called them to find out what was going on...they don't have helpful customer service reps they have mean collection people answering the phones. Never is there an attempt to look into if a mistake was made just aggressively yelling at me I have to pay them or I'll be sent to collections. After 30 mins of arguing they realized it was an "accident" I was billed and fixed it. Stay away from Drs that use Quest this seems to be a common thing with them. read more

I had to do outside of UCLA and I went here. HUGE problem. The phlebotomist couldn't find my vein on the 1st try. She made an insertion and kept digging in until I screamed that it hurt! She didn't get the vein! I threaten to leave that place and this made her focused. She promptly found my vein and did her job. Upon, completion, she said she was "done". I stopped looking away and look at what she did. Guess what? She left the needle in my arm- a sight that I didn't want to see. This person needs to be re-educated in her job and how she conducts with her client. If the Manager is reading this & you want me to tell you who it was, contact me with your phone # and I will call you. Bottomline, I just called UCLA and I found an outside lab (UCLA Lab Burl) that I will go to next time. I suggest you go elsewhere and save yourself from the drama. read more

Over a month now , they don't answer me I am again on the line with them ( good morning can I put you in hold !! I am 11 minutes on hold read more

Hello quest support. I would like to bring an Incident that happened at your medical center drive location today, to your attention. It was not related to me but related to an elderly lady who was waiting at your location when i arrived. She was waiting for her turn while all other walk-ins after her were getting served and leaving. At one point one of your staff lady asked her if she registered at the kiosk. To which the old lady replied that her daughter registered her over the phone. To which this rude staff lady said it must be at other location , go there. This old lady was distraught after hearing that because she had no way of going and started to panic. Then the rude staff lady asked her to register at the kiosk. Now this elderly lady started to cry because she didn't know how to operate the kiosk. Other customer tried to help but she couldn't even recall her birthday, she was so distraught. This made no difference to you staff lady and she walked away. At that point another customer asked the old lady's name and noticed that her initials were on the screen under appointment and assured her that she will be taken care of in 28 minutes. This crying old lady composed her self after hearing this and kept on waiting. When your staff lady came out (different one this time ) I asked her what's going on why isn't she getting service , to which staff lady acknowledged that she has appointment and will be seen at the time of her appointment. So there are many issues here. First , the staff lady who confused the elderly lady by telling her to go to other location or register at kiosk , could have been more compassionate and checked further before giving wrong advice. Second , if she really thought the elderly lady needed to sign in at the kiosk and saw that she was distraught, May be she could have help her sign in. Finally, the best way to handle would have been to find her appointment, and attend to her right away, since there weren't many people waiting. This whole experience was shocking. No elderly person should be treated this way. You are in health care business, compassion should be second nature to your staff. Please do some thing so this doesn't happen again. Thank you. read more

Excellent experience again, this time with Destiny. There were a lot of patients there, some who were frustrated due to not having an appointment or showing up late for their appointment. But Destiny had a great attitude, an incredible sense of humor, and made the process as easy and painless as possible. We're so lucky to live in a country where you can get medical service quickly and efficiently. read more

I received a false positive for a very stigmatized disease from this office and now I am stuck paying hundreds for that blood test and the subsequent blood tests to prove that I do not have this stigmatized disease. I no longer trust this office, as someone may be walking around with the disease they claimed I have, or their testing procedures are ineffective. read more