Excellent type of care! A great office experience the lady was really good. Took care of me. To…read morecut the blood really well. I highly recommend this quest.

I had a very bad experience at this Quest today. I had an appointment and was fasting. I enter the…read morewait room and there are close to 25 people waiting at 10:00am. Since I had an appointment I was called in about 10 minutes past my appointment time which was ok. Then the tech can't find the right blood draw order from my doctor's office. I had to find it on my phone and show her. She added the needed test to her computer screen by scanning and typing in my phone which felt intrusive and odd. The worse part came later. I told her I have bad veins and to please use a small needle and call someone good at drawing blood, if she can't find a vein. She puts a large needle in me and the blood hardly trickles, and the vein collapses. Rather then quickly remove the needle she keeps pushing and I am in agony.. She then proceeds to tell me I need to wait for someone more experienced and that they got this 'one draw rule ' before they call the experienced tech. Then finally the second tech comes and tells me my veins are all collapsed and come back on a different day, or use the phlebotomist at my ordering doctor's office which is two hours away from me. I have a huge bruise and pain from the failed blood draw, my tests need to be repeated, as they never got an adequate blood sample, and the attitude of the women techs towards me was so rude, uncaring and mean. They were yelling at me, I have to add that I had multiple blood draws in this facility before, and the other techs were always successful at getting a good enough vein to complete the blood draw. So, today I just got unlucky with a bad tech who could care less. If anyone reading this at Quest Management, there must be a better way to treat your patients, and hire better qualified phlebotomists.

I received good service. I know bad customer service is everyones main complain for this location…read morebut me personally I was taken care of properly. Made an appointment for 12pm I arrived at 1148. Checked in on their kiosk which was super easy, I just scanned my barcode that was sent to me by email. A male called my name asked for confirmation number and then I waited to be called. I was in by 12:02 pm about 2 mins after my scheduled appointment. I'd say that's amazing in my book. Staff was nice, explained the process of what I needed to do and took care of business. I was in and out by 1215 ish the latest. I had planned to be there for an hour and so I cleared my schedule from 12 to 1. Now I had all this time to kill and decided to just run more errands. So I went to the DMV. I was impressed. Good job, LabCorp.

I had an extremely disappointing experience at the Labcorp West Hills location while completing a…read moremandatory pre-employment drug screening. When I arrived, there was no one at the front desk for several minutes. When a staff member finally appeared, I was simply directed to use the kiosk, despite having questions that required assistance. During my visit, I also observed elderly and disabled patients who appeared to need help checking in, yet they were also directed to the kiosk with little to no assistance. After checking in, I waited approximately 20 minutes before being called. The employee who assisted me displayed some of the worst customer service I have ever encountered in a medical setting. Her tone was stern, dismissive, and unwelcoming from start to finish. I understand that drug testing requires specific procedures, but there is a significant difference between enforcing procedures and treating people with respect. Throughout the process, I felt as though I was being treated like a suspected criminal rather than a professional completing a routine employment requirement. Every instruction was delivered with an unnecessarily harsh tone, and the overall interaction left me feeling degraded and uncomfortable. Regardless of whether someone is taking a pre-employment screening, a court-ordered test, or any other medical test, patients deserve to be treated with dignity and basic courtesy. The entire experience felt cold, impersonal, and hostile. If I had a choice, I would not return to this location and would not recommend it to others. Unfortunately, this location was assigned by my employer. This was easily the worst experience I have had in a healthcare-related setting, and I hope Labcorp takes steps to improve both its customer service and patient experience.

West to the ER after having a bad fall Down some stairs, was…read morehaving difficulty breathing and bad chest pain. Went to the ER and they rushed me in, had me in a room, x rays and cat scan now and on pain meds within an hour. Turns out I fractured 3 ribs and have some fluid in my lungs and a partial collapsed lung. They admitted me into the hospital Ana have been here for nearly 24 hours now, probably staying one more day. Nurses are attentive and funny however laughing hurts right now, and doctors are great also so far.. I will update this review further but so far thank you to Nurses, James, Sheena and Mark and thanks Doctor Vangala. More updates to come. Note this hospital was recently acquired by UCLA, it was already great but perhaps is now just even a little better. Thanks for the 5 star care.

I took my uncle to the ER at 9 PM. They did bloodwork, chest X-ray, and EKG. It's now 3:30 am and…read morewe still have not seen or talked to a doctor. Are you kidding me? I will never come back here again because this is beyond ridiculous.

Efficient, professional and no waiting. Went in for routine blood test for wellness check…read more Phlebotomy was very gentle while drawing blood.

Dr referred me to Quest for a fasting blood test. After waiting 45 minutes I gave up and went to…read moreDignity. Amazing service!!! No line, super nice, gentle, friendly, patient and all around great experience. Cannot imagine why anyone would go anywhere else. Highly recommend.

Quest lab in west hills. Visit was good, Quest Privacy…read more Checked in at kiosk, declined having t them scan my drivers license (and have them sell to AI companies). They verified me the the blood draw by name and DoB. Waited about 20 minutes past my appointment time. Had a nice phlebotomist, she did a good "stick", used a butterfly and milked my like a cow. Meaning high quality of care - that comment for yelp. A quick trip to the bathroom for a urine sample, and off i went. Just a comment, Quest now requires verifyinh identity before online accrss by uploading you scannrd Drivers License to a commercial 3rd party. In reading that companies privacy statement, you have none. Including using your face to train AI. So, no more access to your data online - perhaps time to switch.

Very busy location. Even with appointment you will wait at…read moreleast 35 mins with appointments & walk in be ready to wait for at least 2 hrs They should not accept walk in. The phlebotomist was fast, experienced. She was swamped. She needed help. Like many yelper here there was no one in front, you checked in yourself and look at the screen for your turn.

Wow! Where do I even start, this place is amazing. I was in and out less than I expected the ladies…read morein the front caro and livi are beyond amazing! They make you feel welcome, and explained to you the exam your having- then even ask if you have any question, how are you doing to the point where you being having a conversation off topic, which makes the process go even smooth. I have gone to other places where they don't even acknowledge you. I love this place! Definitely going to be back.

I had an excellent experience here. My mother had a pet scan scheduled on Friday. Her nursing home…read moretransportation completely screwed up and the lovely ladies behind the counter were so accommodating to me. It almost brought me to tears. The following people were so kind, helpful. Livi, Imelda, Estella. Thank you ladies so much for taking such good care of me and my mom. You were also lovely. Aaron and Jonathan were the technologies that took excellent care of my mom once they brought her back. They made the experience very pleasant. They were very kind and empathetic. I highly recommend Renaissance imaging in Northridge if you need to come in for a scan. The service was excellent.

Incredibly incompetent! Took me 5 days to get a STAT ( URGENT) appointment! Then day before the…read moreappointment they call and cancel me saying they don't do that procedure! Then they call me back to tell me to reschedule the same procedure that they don't do! But I still needed an X ray so made appointment for that , I show up and they tell me the machine is down! So they make me go to another office , wait in long line there , finally get x-ray done but they tell me they can't send the image to Ortho , I have to have a CD, but they can't burn a CD because their CD burner doesn't work!!! So they make me go to yet another office to get a CD burned, but there is a huge line and I am fed up so I leave. I call and they say I can go back to where I got x-ray taken , they think they fixed CD burner. Absolutely intolerable! Third world medical care

My fist time here. The staff was friendly and helpful to me as well as for me. I say that because I…read moream a paraplegic person. I am here to to get some X-rays on my left hip and nee. I was in and out fairly quickly. Evan thro there were a full waiting room. I'm talking about the time I checked in to checking out about 1 hour.

Wow, Im surprised I'm the first one to review this place. This medical building is buzzing! Look at…read morethe parking lot at any time of the day, it is always full. Its only appropriate these Drs offices have a lab nearby to draw blood and collect specimens. United West Lab is one of two labs that I know in the 7230-Medical Ctr Drive building. UWL is: -on 3rd floor -has a tiny, awkwardly shaped, black n white checkered wait area -Staff is chipper -Staff is not as fast as Quest diagnostics (that has 10x the flow of patients) located in the same building, 3 floors up. -Note: They DO answer their phone, unlike Quest. I called after closing time, surprised that they answered and were genuinely nice. For adults it looks the blood draws are fast with little to no wait. For little ones, on the other hand, they didn't have the proper tools to accomplish a simple blood draw for a potassium check. United West Lab must be associated with the hospital--West Hills Medical Center because they called them to ask what they needed to use on a baby and then ran over to pick up what they needed (a heel stick) to finish the job. Reason for a 3 star review-- our labwork that was stat (test done immediately) was not a good draw, needed a re-do, so we wasted an hour, yes an hour. Plus we needed to go to another lab and start over. And...they got blood on our new car seat :/ For adults this place be convenient but for the little shoot for Children's Lab in Encino, if your insurance allows it. They are experienced as they only draw from kids.

What horrible service. Over an hour for basic blood work with just two patients ahead of me and…read morelike 6 employees working there. Very disorganized operation. I suggest checking if your insurance accepts Quest and go there instead.

Local LabCorp was excellent friendly, and efficient t…read more When it comes to cutting open a vein, drawing blood out of innocent people for money, they were much kinder, more honest, & sincere than Yelp, Also not at all ruthless as Yelp.

The Agoura Hills Labcorp is amazing. This is my third time visiting and so thankful for such an…read moreamazing staff. Kind, painless, efficient and incredibly skilled. Many Many thanks:) PS Congratulations on your beautiful new baby boy