Parking is pathetic. I was told to go to building 3. There…read moreis no building 3. There is no help available in the lobby. I found the right building on my second try. The hospital is worse! Avoid if possible.

To me, hospitals are like airports .. lots of hustle and bustle without the tropical vacation at…read morethe end lol. If you haven't spent much time with doctors, or had surgery yourself or long stays at a hospital (as a patient or visiting someone), it can be overwhelming. My first real experience with Medical City McKinney was several years ago, when I spent weeks there with my elderly father. He went from the ER to PCU, then home with hospice, and passed away from heart failure. It was a complicated situation, but looking back, I'm deeply grateful for the compassionate care he received at Medical City McKinney. I met the CEO in the elevator who actually cared and personally escalated my case (he didn't have to do that). Four years later, returned for surgery. The experience was smooth from start to finish, from pre-op, to post-op, to getting discharged and heading out the door, every single patient care person I met was kind, professional, and genuinely seemed to enjoy what they do. Bonus! Honestly, I'm not sure what to think about the negative reviews. Definitely take into account each experience is based on specific situations, and whether you are a patient, caretaker or visitor. I recommend you make a decision based on your specific situation. Good Luck.

Great hospital, Had a friend who had a baby here…read more Nice and friendly people who helped us

I called in April of 2025 to let them know I just found out of was pregnant. They believe my due…read moredate is aug 2025 amd said not a single doctor can see me for prenatal all booked So basically just show up at a hospital without having ever seen any doctor n just expect one of these random doctors deliver me. Wow so dont see a doctor n just show up to a hospital when my water breaks. Or try another city Why im in frisco and what if they all say the same thing. Nobody wants to work. I have the best private insurance ppo money can buy yet baylor scott bucks! Hoping to deliver at pga once opens but again w who and no doctor. U know im gonna be missed when I walk in the hospital!! So expect my funky ass attitude

Staff was short to disrespectful to war veterans, staff tried to force people to play phone tag or…read moreuse secured messaging when the IT department doesn't support main stream computers like Mac OS. The doctor office expected me to find my specialist doctors and do all the grunt work when it is their job to be medical professionals. If your toxic attitude prevents are or harms patients it's a hypo-critic oath violation. All Veteran's should avoid this entire clinic . What can they do better well don't be toxic and lazy and follow your oath to cause no harm to patients!

Firstly, I want to thank every nurse and the providing doctor that assisted in my care today!!!…read moreI highly recommend this particular facility to anyone in need of care. Words cannot express how well my ER visit went today. Thank you all so much! I was at this location this afternoon for a work related injury. I cannot remember the name of the ER in-take nurse but she was so helpful, kind, empathetic, and knowledgeable. She did a fantastic job of getting me checked in and seen right away. Then I met Dr. Erin MacDonald Owens, she was friendly, caring, and listened to my concerns. She acted accordingly and facilitated my needs with Radiographs, oral medications given in hospital and prescriptions sent to my most convenient pharmacy. I then met the sweetest nurse, I apologize that I forgot her name! She helped me with all paperwork and assisted me in finding the correct information on my paperwork that I arrived with from my place of business. She was the best; so nice, very caring and stayed with me until I fully understood everything going on. She did not leave me until I had all questions answered. Thank you, to an amazing female nurse that comforted an anxious patient. Then I met Paul, he came in and performed radiographs of my Left elbow/forearm. He had the greatest personality, he even allowed me to joke about my veterinary career field. He was so gentle, funny, and put my mind at ease so I could continue with Dr. Owens's orders. After some time I met Brooke, whom fitted me with a sling to help comfort my injured arm. She made me laugh and is clearly very experienced in her field of medicine. I want to say thank you to the amazing team of nurses and Dr. You all greatly contributed to easing my mind and understand today's course of action.

I'm very grateful for Dr. Hastings and his staff. He is very thorough and listens. The staff is…read morekind and helpful. They offer a 7Health membership which acts as insurance in their office for those who don't have insurance. They overall want to help people and it shows!

I'm grateful that Dr Hastings stopped taking our insurance. I went to another Dr and they…read morediscovered a serious medical concern based on my bloodwork. I had the same results while visiting Dr Hasting and he never mentioned it. He switched "billing" multiple times while I was with him and glad it finally forced me to move to a new primary.

Went in at 2am for a kidney stone and the staff was nothing short of amazing. I had a little bit of…read morereaction to the pain meds and they would not let me rest until they knew I was safe. They then left me sleep for another 3-4 hours. Can't say enough about how well they treated me.

Friendly staff, short waiting times, and they do inexpensive in-house labwork. Nice atmosphere!read more

My doctor, Michael Yao is very caring and knowlageable. He…read morelistens and acts on your concerns. his staff is gracious and professional. A+ A+A+

this practice is bullshit. Dr. Lensing is retired while on duty. He won't renew prescriptions for…read moreme a 30 year patient with no dings on the record. And Athena Health won't allow a message to be sent. Beware and be careful

Coach Davis and her team did such an amazing job taking care of all of my injuries. It was a unique…read moreexperience but a fun one. Davis wants wedding gifts and a car! Thank you :)

Now that I have discovered Ginger Outlaw NP, I have been extremely impressed. My wife has…read moreAlzheimer's disease (AD) and this doctor, Ginger, has been the most compassionate health professional that I have ever worked with. She talks to you as a human being, down-to-earth language, leaving out the complex medical terminology. She comes up with a myriad of working solutions for us to implement in my wife's care. From the smallest problem where my wife was in pain from an ear ring that she couldn't remove. I took her to see Ginger and she just removed the ear ring never even hesitating, she just gently removed the ear ring. Ginger has already cleared up my wife's urinary tract infection also. Her nurse, Brandy, is very patient and caring to both of us. She never rushes with our pre-exam and is very thorough at figuring out exactly what we need. I'm just so lucky that we found two health care professionals of their caliber.

From the receptionist ladies to Brittany who took me back and took my vitals, etc... I had such a…read moregreat experience. Dr. Lam was also amazing, very thorough and made me feel heard. I appreciate the time she took to actually understand what I was going through and Brittany was also very thorough and caring. I just booked my husbands new PCP with this office and team because of the experience we had. Will 100% refer them to everyone I know in the area. She is hard to book though!

I've had prior bad experiences (told the doctor I was T1 Diabetic and can't take steroids, he said…read moreit wouldn't affect my sugar, my readings were very high for the next 48 hours and made me even more miserable. That's basic medical knowledge. This past time; I went in for an Xray of my heel. I'd fallen 10ft and landed on it. They had to give me a wheelchair because I was so immobile. Well Xray tech comes and takes me to the Xray room. She was very unprofessional. I was in severe pain and she kept, very assertively, telling me to place my foot in a very specific position. Well that wasn't easy and she was not patient. I physically couldn't do it without wincing pain, she didn't care at all. She was extremely unprofessional. Anyway, after that I'm wheeled back to my room and the Dr comes in with the Xray results. She says it's not broken and tells me to take Tylenol and RICE it... ...I was sweating it was so painful and she kept poking it. I told her that I had already done that and it wasn't doing anything. She shrugged and said she can't do anything. Fast forward 3 days and I saw a specialist who ordered an MRI, the specialist also helped me with the pain the same day of my appointment. MRI comes back and my heel is split down the middle. Long story short; I will not be returning to this place, and I will recommend elsewhere to others.

I went to Legacy ER for bronchitis and dehydration. During intake, I informed nurse of my severe,…read morelife-threatening allergies to penicillin and doxycycline. Despite this, nurse Pryra prescribed two medications, one of which contained penicillin. Thankfully, the pharmacist caught the error and prevented me from receiving the medication, potentially saving my life. I called back to ask for a doctor's review and was outright refused. Please take your health serious and avoid this clinic.