IF you actually get someone on the phone (I've spent hours on hold), please allow for multiple missed appointments by these clowns. & still no results. Again, is this a real company? WTF? read more

worst experience ever. the shop was fine and the guy who does the installs ans calibration was awesome but as far as calling customer support and having to get through a lock out is next to impossable no one will ever anser the phone if you need assistance they will only pick up the phone if you press 1 for a new device. thats shady as hell go somewherre else everyone. that customer support is sopposed to be available 24/7 took me all day to figure out they only answer if they think your gonna buy something WARNING THIS COMPANY IS SHADY AS HELL read more

I went with a friend to have his device installed. The guy working in the shop was great. He took his time to explain the device and was pleasant to work with. Overall, it was a great experience. read more

People at office are nice-ish. If not ambivalent or disinterested. Their phone service is TERRIBLE!!!!! you'll wait forever to speak to someone, who likely won't be able to help... just go in. Honestly I picked this place cause it was cheap and I was busy.. if I had to go again I think I'd shop around. The total experience was less than meh. read more

I would never recommend this company. I've been calling them since Monday. I haven't received a call back. I've been on hold multiple times for an hour then I'm prompted to leave a voicemail. I'm yet to receive a call back. I've also emailed multiple times with no response. I usually only write positive Feedback however this is beyond ridiculous. You would assume a company that has a contract with the state would have better customer service than this. Maybe that's why they offer the first month free because their customer service is the worst. read more

Quick Start Ignition Interlock - Interlock Systems Near Me - Tempe, Arizona

The interlock and people there were nice. The problem is 6 months later without a letter, email, or phone call I get a -27 point decrease on my credit because they sent my account to collections when I paid my balance of when I got the interlock taken out. And of course there phone customer service sucks. read more

I was told over the weekend I would be receiving a call the following Monday, with details on what shop to go to and what time. I never received that call and spent an hour on hold without talking to anyone. The following day (today) I continued to call multiple different quick start numbers which all lead to the same customer service machine loop. Today I have spent over 2 hours on hold and am still on hold as I type this. My car will be locked out tonight because all your shops are now closing and I was supposed to start work again after being injured on leave the past month and a half. Idk how you expect me to be able to pay for this after I lose my job waiting on your phone call. Update everytgingbabove this was typed lastnight.it is now the next day and i am locked out of my car.on day 3 of being put on hold with no humanbfor hours I am locked out of my car.... read more

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Truly unreliable company. The absolute worst call service. Only time I had quick and easy phone service was at setup at the beginning. Of course once they got my money, it was lights out. So not recommend to anyone ever. Do your due diligence and find another place for your services. read more

7 hour install then when the shop was ready to go over the instructions the device didn't work and we were told it had bad wiring. After being reinstalled, less than a week later I got stuck on the side of the road and was told "there's nobody here who can give you an override code right now" and "all shops are closed". Luckily I didn't listen to customer service representative Ty and removed the handheld device then drove it to the shop in another vehicle so they could recalibrate to the correct service date. read more

This business has to be the most poorly run business I have ever experienced. You won't be able to live your life, while dealing with this company. They are always unavailable. read more

I need documentation from 2019 showing I had an interlock device at Quickstart and had it taken off after 2 years. I have left reviews, tried to call and even went to location. Nobody has been able to help. read more

I've had this device in my car 3 months it has come up three times the handset could not communicate the car would not start multiple attempts to call them you either have to leave a phone number and wait hours or they don't respond at all customer service that this company completely sucks read more

I need to have some repairs done on my vehicle that already had a quick start attached. However in order to get an override code they have you call in. Where I left numerous messages and waited on hold for over an hour with no returned phone call or anyone coming on the phone to assist me. They say they are here to help which is a lie. They have no one to answer the phones and help people I had to sit in the heat while waiting for someone to answer the phone. They offer a call back but no one called back. So it seems to me that they don't care about anyone using their equipment. I would find another place because this company SUCKS. Answer the phone. It's a simple fix. read more

Nice but phone waits INTERMINABLE Very nice when you get them on the phone or in person, but phone service is INTERMINABLE. Never less than 30 minutes, so scheduling or rescheduling appointments, lockouts, payments, etc. is a HORRIBLE time-consuming because of wait. read more

Terrible customer service they never pick up the phone. All they do is take your money every month

I've been a customer for over 2 years now and it's been nothing but a pain in my butt I don't even drink alcohol anymore and I still get violations. Also when I take my car to BMW dealership they have to get an approval and they have to wait two days. This company is by far the worst company I have ever done business with. guys up front are cool but there girls in the call center have the worst customer service I have ever dealt with. BEWARE OF THIS COMPANY read more

Let's be realistic here. The odds of an Ignition Interlock place receiving 5 stars is probably unlikely. I have been waiting to write a review and had considered waiting until removal before doing so. However, every time I check in, I see how awful the reviews are and just don't completely agree with what I have seen. I understand that most of them are older. I also understand that people just aren't happy with having this service at all (in most cases). I obtained my device in November 2016 and I chose this company because I was given false information that the cost was considerably less expensive than other places. I had previously had another interlock device on my vehicle and used a different company. So, my first day I was a bit upset with learning the cost was comparable, as all of the places are. I'm still saving about $10/month and I do not believe the install/removal costs nearly as much as the other place. I have not had any issues that could not be resolved with this device or this location. I had a machine that was being a bit temperamental and they switched it out for me, not a problem. The guys are usually pretty nice when I go in and they're doing they're job, what more can I ask for? They have told me on several occasions to come about 20 minutes prior to my appointment in case they're busy and some times they are busy, but they get me in and they get me out and well, it isn't all that bad. I have sat there and heard them notify people of their failed tests or their missed tests and they do in fact charge for these (35$ 1st miss/fail), they let you know ahead of time they charge for these and it's amazing to me that people argue with them over these things. Or try to act as though the machine failed them for no reason. I have yet to have had it report false information and highly doubt those who claim they weren't drinking really weren't drinking. If it were me, I would simply call them and report it immediately, I would also physically go in if I was failing but sober and find out what was going on or request a new machine and I bet, they'd give it to me. If you're drinking don't drive. If it's the following day and you fail, don't retest immediately because you will fail again. Best to get a handheld device if these are possible circumstances for you. They are available at Walgreens among a number of other places (I believe they sell them at Quickstart as well), not only to help with those times you're not sure but also to ensure that when you have it removed you won't be back for another one. read more

Quick Start is a complete joke. - Their device killed my battery despite the fact that I took the precautions spelled out by their technicians - when the piece of sh*t device killed my battery they reported a violation to the DMV and made me pay a fee - The cup - the whole friggin reason I went to this company - doesn't work with the newer models. - it took me 2+ hours to get the thing installed and the service appointments take forever. - representatives on the phone are extremely rude I would give them 0 starts if I could. read more

I have had nothing but issues with this company. Poor customer service and No accountability. I have a hybrid Toyota Prius and they do not know how to connect their device with it now causing battery issues with my car. They told me to replace my new battery over admitting fault from their device. I have missed work and my car has become completely unreliable with this device in it. Go with another company if it's not too late. read more

It has been a month since I left a teview and something strange happened- I gat a notice in the mail from ADOT and not only did my license get suspended but I was ordered to get an additional 12 months interlock device because supposedly, according to the ADOT there is no record of me installing my interlock w I thin the 72 hours the damned thing got stolen from my car...I actually got it installed within 48 hours. It's a good thing I kept my records. This occurred in January. If there was a problem why wasn't I notified then? It's funny, right after I submitted my review for Quickstart, I get paperwork that there is a problem now???? CASE IN POINT- SOMEONE FROM QUICKSTART IS EVIL AND CREATING PROBLEMS FOR ME BECAUSE THEY DIDNT LIKE MY REVIEW!!! I GOT ONE THING FOR YOU, WHOEVER YOU ARE FROM QUICKSTART "NO WEAPON FORMED AGAINST ME SHALL PROSPER" Isaiah 54:17 Thank you Jesus read more

My dog is smarter than the representatives here at quick start. The device I had installed is impossible to start. I got locked out and stranded. I apparently had TRIED blowing into the device 1 to many times causing the device to go into a lock out status. I was leaving work and called customer service thinking I would be to get some help. One of the things this company loves to emphasize on is " locked out your?" , " well you'll never be stranded we'll generate a code for you! Unlike those other companies " Well I'm here to tell you it's crap. This happened on Sunday apparently no techs work Sunday so if you get locked out your screwed. And Monday the guy who works on the device that's within like 60 miles is off so I had to wait until Tuesday for my car to get fixed. Before I was able to get my car down there I had to request a code that Tuesday. So, that Monday I had talked to a representative and they scheduled a call for me to receive at 8am so I could get to my appointment on Tuesday at 9am. Well I never got a call talked to a lil snob face brat name Gretchen and told her how important it was that I received a code and she took well over 20 min to help me. She was SO rude. I wouldn't recommend this company to anyone! read more

I will say the guys up front are absolutely amazing, they have always taken care of me with a tremendous amount of respect. Down fall is when you have to call the customer service number, there is one female working in there who is so incredibly rude it just blows my mind. I have had great conversation with other ladies in the, however I seem to always get stuck with this particular individual, she has lied, hung up the phone and in one instance said not my fault good luck. I only have a few more months but this lady needs to be let go. Walmart has a place for people like like. Fire her! Grow your business read more

This company is full of lies. They constantly scam their customers. This is THE WORST ingnition interlock company. All positive advertisements are lies. I have to wait long times for my monitor to boot up, it says it only takes 8 seconds. They say you won't be locked out of your car and stranded, well they locked me out and won't give me the override code until tomorrw - so I AM stranded. They quoted me $70 all fees and prices included for install. When I arrived, they installed it, charged me $90 and when I said nevermind, take it out, i'll go elsewhere, they wanted to charge me the $140 removal fee. This company is full of lies. They will never allow you to speak with a supervisor. DO NOT EVER USE THIS COMPANY. They need to put out of business because they scam their customers. read more

I wasn't surprised at all when I saw this company only has two stars. Take that into account before you call them. Their customer service is atrocious and they will all quote different pricing. At every step they know that you don't have any other option but you have to do what they say because of the mistakes you've previously made that brought you here in the first place. Because you have no other option what to do exactly what they say, they treat you like trash. The good news is companies like this don't last. Just because you've made a mistake and you're trying to better yourself doesn't mean people can treat you like dirt. The only time you should look down on someone is when you're helping him up and that's something no one in this company has ever heard or taking the heart. read more

Blake and Rob are absolutely amazing here in the Tucson, Az Speedway location! I have heard terrible experience with the interlock agencies BUT that's not the case. These guys are absolutely amazing, they helped me soooo much and been soooooo polite for sure! There has been times where I been rushing to work and needed to get it done earlier AAAAAND BAM, they got the job done way before and made it to work on time.... like today lol Thank you guys ! I recomend this place to anyone and everyone who needs a fast and friendly service for sure. read more

I went to the Quick Start location in Scottsdale on Evans Road. The device and the service that I received from Nick was been excellent! I was having problems with my first interlock device. I just went into their office and Nick promptly gave me a new unit. I never had to wait when I went in for my monthly calibration appointments. First class company, device and customer service, both at the location and by phone. An important tip I'd like to share. Let me start by saying it is not a pleasant experience having an interlock device in your automobile. If your reading this, it's probably too late. That said, for all others, Do Not even have a sip of alcohol and attempt to operate your vehicle! If you get pulled over (especially in Scottsdale), if they smell alcohol, you just got yourself a DUI. Zero tolerance!Don't believe that you are okay if you are under .08. Absolutely no alcohol is permitted! Take my situation into account, I was parallel parking and was rear ended. I was held responsible because I had consumed alcohol. read more

THIEVES AND LIARS These charletons will never answer the phone and if you are in a bad place you are on your own-not only will they not answer the phone --not only will they not help you in any way they will leave you stranded--they are DANGEROUS. They will stab you for more money on every move you make--that is the thieves part.Their device can leave you stranded at any/all times-the equipment is not just bad it is intolerable. In the last 3 weeks have called for urgent help on 11 occasions was told on 4 occasions to leave my number and they would return the call in order of my call --never did they call back. On every occasion I finally hung after a 45 minute wait. No answer -- no call back --no help-no response --other than to continue to charge more money -to get help-actually to get no help or for anything they do or don't do they keep charging whether it helps you or not. I have been around a long time --never have I seen a sorrier bunch than this -they need to be driven out of business. Please for your own sake stay as far away from this company as you can--there are orthers that do the same thing -any other is better for your survival. read more

Had me waiting for 2 hours on hold in 100 degree heat, then when I finally got to talk to someone they told me I had to do something that couldn't be done because I don't have the tool. They said call us back when you have it figured out. I literally asked them to tell me that so you're saying that I am screwed, and she did say "yes, I'm sorry but you're screwed." This company shouldn't be allowed to operate in Arizona. read more

This company does not care or want to help you in any way. I have routinely dealt with wait times on the phone of 2-3 hours, and when I finally reached someone to complain, I was put on hold for another hour. This company DOES NOT CARE-DO NOT USE THEM!!!!!!!!!!! read more

They have poor customer service. It's a ghetto place in a nice location . They yell and chase customers out there location . They take forever just to finish one thing. They are unprofessional. read more

Horrible product and even worst company. I have called 13 times on 13 different days waited on hold for up to an hour each time and clicked 8 for a call back each time never recieved a call or email back. Save your money please and go some where else that "free" install coupon is not worth it I promise. read more

Stay away from working for this place! Higher ups and management suck. This company should be ashamed of themselves!! They're money hungry and treat their employees like trash! They make you do more than what is in your line of work without any compensation to make up for it and when you refuse to do it they write you up for being insubordinate. They refuse to let you take your PTO and won't pay you out any remaining PTO you may have when leaving the job! I'm surprised this place is still in business with how they treat their customers and their employees!! STAY AWAY FROM HERE! read more

The absolute worst company to come in contact with if you are ever going to need help. The customer service will not answer the phone and will hang up on you after 1 hour. The only way to get in contact with them is if you request a call back and that will take at minimum 2 hours, if they do call back. My car has been getting work done and they needed an override to start the car to even start the work. It took 2 weeks for Quickstart/Lifesafer to get a code to my dealership. This 2 week delay caused my car to miss it's scheduled appointment. When an appointment is missed you get a fee and you can't start your car until you get another code. I am not able to get an override code because I don't get out of work until 5 and they are closed at that time so there is no way for them to help me. Absolute horrible company and I would never recommend. I have been with them for 2 years. read more

the whole company of QuickStart is a scam. it really is a shame that this company is allowed by the Mvd. major inconveniences, extremely high and hidden prices, and very hard to get in contact with support representatives. this company takes advantage of people at a very vulnerable time in their lives. I definitely recommend doing your due diligence on interlock companies because I have had such a poor experience with this one. read more

I had been ordered to have an Interlock device in my vehicle, and I had gone to the Tempe - Quikstart Interlock location. Their staff has always treated me with the utmost respect and dignity. They're all very professional and very knowledgeable in their roles. Andrew was my installation technician, and WONDERFUL to work with. Thank you for not ever making me feel humiliated about my situation. Thank you again, for the positive experience. I will always refer anyone I come in contact with, to your Tempe location. Sincerely, S. Long read more

This is the worst company in the world as far as customer service. I feel bad for the guys that work in the front office at the Tempe office. They are nice. But as far as company wise. TERRIBLE! Is any company, but them. When I started my install they don't tell you over the phone that you'll be here all day. And if you need to eat you CANNOT leave. I was there for six hours. They were so busy I had to wait for them to open the door to the bathroom 15 minutes, it's locked behind a door the corporate office works in. The camera in your face isn't sufficient, you have to buzz into the machine. I'm a quick learner, but it took me at least a week or two. When you practice in your shop you may nail it, but once you're sitting in your car nope. They charge for EVERYTHING. That cup is worthless. If you don't want it they won't accept it back from you. You have to save it until the end of your term to give it back. Hope you don't lose it! Now while you're driving it goes off excessively. Check other companies it is not as bad. And almost always when you turn your car off. It's all in hopes that you miss it and they can charge you. Also the wait times are RIDICULOUS. I can't express how bad of an experience this whole company is, one time I had a lockout because I couldn't blow correctly and they were closing I was on the freeway huge backup from an accident. If I didn't get there in time I wouldn't of been able to start my car as they already gave me a courtesy code to get there. I'm telling you avoid them. Again the guys in the office are great. It's the company. Corporate. All of it. I wanted to wait until I was done with my term to give my honest opinion because I felt they would hold it against me and make my life harder for the next year. But if it means I am saving one person from this hell its worth it. I can't express more how terrible the customer service is and I am a fair, hard to piss off person. read more

Worst place ever! Do not go here! Go anywhere else. Customer service is horrible! I went to the mechanic just to have a code read. It took them over an hour and a half just to call the mechanic back to give them the bypass code so they could work on my car. I've spoken to one customer service rep that knew what she was doing and was kind. All others have been extremely rude. The techs are freaking idiots. They move slow because they know they can. They take advantage of you because they know you're stuck with them unless you want to pay $175 and go somewhere else. Plus, if you have a 6 month deferment for a good service record with the device you are lucky enough to get to pay an extra $95 to have the device removed. But if you go the full year it's free to take off. It makes sense right? Like I said, GO ANYWHERE ELSE!! ZERO STARS! read more

I have had my device removed for a few months now and my battery is failing. While having the device installed for 18 months, I went through 4 car batteries and countless charges. The devices they install destroy your vehicle and are incredibly inconvenient in the Arizona heat as they take several minutes to boot up. All the while you sit in a car that is well over 150 degrees. I feared writing a review at the time because the employees at the Bell Rd. location could have easily thrown me under the bus, and the situation was already stressful enough. As others have stated, nearly every visit was a tiny nightmare in itself. There is absolutely zero customer service. The employees were either talking to each other while watching videos on their phones, or pushing attractive women to the front of the line. If you have any other options, I would recommend finding another company. The only purpose of this company is to pump money out of tax payers... Therefore, they use archaic technology that ruins vehicles and provide some of the single worst customer service I've ever seen. read more

Worst customer service I have in my 33 years of life ever had to deal with. I would rather spend 40 days and nights sitting at the DMV than to work with this interlock provider. Goodness gracious! These folks dont seem to realize that I pay you for a service because I HAVE TO. If you keep operating this way treating people like thier idiots and criminals you probably wont be around for long. I assume the only reason you have cleints is because of your location. Please dont take the warnings by yelpers about this company lightly, see my review and complaint on the AZ Better Business Bereaus website. Take note that the device once calibrated can have it's volume at zero. That shouldnt even be an option given that the driver needs to be notified he has to blow in the device! I got hit with several charges for missed test because I failed to remember when driving i have to blow in it. This is like a money grab and I will be contacting a lawyer to see if I can help others by putting a stop to you from using these devices with a volume level at zero. I mean wow, you folks can easily be considered modern day crooks. Very unfortunate. read more

This device is the biggest piece of shit I've ever used. I've had nothing but problems since installation, ranging from destroying 2 car batteries to random errors that prevent the device from functioning normally, resulting in tardiness and temper tantrums. CSRs have been fine, no complaints there. I would highly recommend you do some research and not simply go with this company just because their pamphlets are in your DUI class. read more