We had an issue with our car battery and called roadside assistance. Blake came to the house, ran a diagnostic & confirmed that the battery was irreparable. He then offered to get us another battery and switch it out at our house. He was highly professional and provided great service! Highly recommend! read more

1. Test battery 2. Jump battery if possible. All service vehicles carry jump packs. Even my wife knows how to use one. 3. Do not charge customer $20 to take core, which is worth $20. 4. $50 to replace battery is stupid expensive. 5 minutes job. 5. Don't take advantage of women. 6. Install correct size and quality battery for vehicle-don't just guess. read more

Horrible customer service. They were hours late and overcharged me by double to replace the battery. I called to talk to the manager but they are never in and will not call me back. I've left many messages with no response. Very unprofessional.. read more

Jeffery Smith helped me a few days ago when I was stranded with my daughter in the middle of a street. Thankfully I was able to get it across the street to a parking lot. And when I called him. He was already worked a 13 hr shift and I wasn't at my car but then. I had a friend pick me up. But he showed up and even waited 15 mins for me to get there. And had me in and out within 5 mins. Thank God cause it was 115 outside. But he was so nice and helped us so much so quick. Thank u! read more

Jody came out to jump my car and get me driving again. He was very friendly and professional. He arrived on time and was able to get me back on the road quickly. read more

Thanks Tyler for getting me back on the road and making sure I safely got to the tire shop. Dugger's service was quick, professional and friendly. read more

Overpriced WORST service ever! Lied about time frame for assistance this company has NO business being a subcontractor for #Progessive #Progressiveinsurance we will file a complaint not only with Progressive but the Department of Insurance for the State of Arizona non compliance as well as overcharging a customer up front before assisting $86 to jump a car! DO NOT USE left a female alone for 3 hours and actually blamed AI for inconsistent texts saying they were on their way* Services Battery service read more

great experience today with Blake helping me with a blow out on the freeway. fast friendly and reliable

I'm covered by Allstate. I'm so thankful for the communication given through the Dugger's dispatcher and for D'shae the tech they sent out (I apologize if I am spelling it wrong.) Allstate was the "middle man" but their dispatchers and team are AMAZING. Thank you! read more

I generally never write reviews but I had a horrible experience with DUGGER. I called a Geico to get roadside assistance. When I spoke to Duggers they called me to tell me I had 2 people ahead should only take 45 minutes. Then called in again to say another 45 and kept pushing out my appointment. read more

This is the company that Progressive Insurance contracts for their roadside assistance service. A complete failure! My battery was dead and I decided to purchase a new one through ERS. BIG MISTAKE. First, the batteries they use only have a two year warranty. Now, 1 year, 8 mos later, my battery has died. Called to get a replacement since it's still under the warranty and was told that I need to contact the manufacturer of the battery for warranty issues. She then tried to sell me the "upgraded" battery. Complete SCAM!! I called the manufacturer but had to leave a voicemail. Based on other reviews here, it appears I am not the only one that had this issue. My advice is to buy a separate roadside assistance policy through AAA. Shame on Progressive for using the company for their customers. read more

Sat for an hour and a half while Heather in the call center gave me a 20 minute ETA ad nauseam. My 4th call hour and fourty-five waiting and she says "it's just drive time sir. He's right there I'm sorry the gps is not displaying correctly for you but I just spoke with him and he is in route and only 20 minutes away." When I pushed back that she herself had already told me this 3 times the tune suddenly changed to.. "Oh, I'm sorry it looks like you auto club has canceled the service request. I'm sorry but we will not be able come out at this time." ‍ If only they had 0 star ratings available! read more

Beware of this scam! They charge you a hefty $208 for a battery, but if you attempt to use the warranty, it only covers $65 of that amount. You can't even find a battery for $65! The warranty company stated that they intentionally lower the battery charge to deceive customers, piling on a $50 disposal fee and a $75 service fee. When you try to utilize your warranty, you'll end up feeling completely taken advantage of. read more

I had a flat tire. My insurance called them out. The wait was a bit long but understood once I was told there were others with flat today( all this construction:/ Jesse the tech that came out was friendly and fast. Appreciate it. read more

Nobody wants to come out to a flat tire, but alas that was how my afternoon began. I notified my insurance in hopes they'd have someone out as soon as possible. Within minutes I was notified Duggers was in the way. He arrived in under 25 minutes even though it was estimated around 70. The gentleman was friendly, efficient, knew where my items were located to change the tire without me having to explain it. He loaded my tire for me in the back of my vehicle and had the entire job complete in less than 10 minutes. Best roadside service I've ever had. Thanks for getting me back on the road quickly. read more

Feb. 19, 2024 Dugger assisted with a dead battery situation and replaced the battery. Aug. 20, 2024 8PM discovered a very shorted out battery. Called Dugger, they knew who I was from the phone identification, sent out a worker who replaced the battery w/o charge, all within a few hours. Proper and efficient service. thx read more

I had Duggers replace a battery on May 8 at my home. The service man neglected to tighten the 3 nuts to secure the positive battery cable and this past Thursday 7/25/24 my car broke down at an eatery in Peoria. My car would not start so I called Dugger's. The guy came, tried to jump the battery, to no avail. The battery was dead. I then had to call a towing service and they delivered my car to a garage. It cost me $75 for the mechanic to tell me at the last battery installation, 3 months ago, the service man did not tighten the nuts and after a few months, the battery cable would no longer contact. I called Dugger's 3 times, was hung up on once. Each time I called, I was told the manager would be contacting me. It never happened. Poor service to say the least and I will never call them again. Please don't let it happen to you. read more

I got off of work Saturday night and couldn't start my car. I contacted my insurance and they sent Dugger's. It was less then 20 minutes from when I contacted my insurance to when they arrived. A quick jump of battery and I was on my way. Monday morning I contacted my mechanic to see if I could get in that day to have them look at my car (I was pretty sure my battery was still under warranty). I went to take my car to my mechanic and it wouldn't start. Contacted my insurance again and requested they send Dugger's again. Once again Dugger's came quickly and I was on my way. Both times they came my technician was friendly and professional. They let me know that they had batteries available but I never felt pressured. Their business card has a permanent place in my wallet. read more

Justin was great- replaced our car battery on a Sunday and we didn't have to wait hours!

Imagine a service that will come to your car,check your cars charging system then replace your dead battery,all at the same cost as a replacement battery from the auto parts store. Thats Dugger's Emergency Road Service. New to the Valley and everyone tells me "your car battery will not last in the heat."They were right. One year into my new location and yep it's dead. Called Dugger's,they came out that morning checked my charging system then installed a new battery.I chose the basic battery with a 2 year warranty. Total cost $176. One year later,I came out one morning and click,no juice. Dead battery. Called Dugger's and explained the situation,battery was still under warranty,within the hour they were here and replaced my dead battery with a new Interstate battery. Problem solved. read more

I hate on hating. The dispatcher needs to either get help with another human or with technology. This is my second time using them through my road side assistance company and they were late both times by about one hour. The lady on phone had the same thing excuse as last time. I really wish I could give a five star review for them. I am not looking for a new road side assistant company than what I have. The issue with the wrong one is the quality of providers they connect you through. read more

Dead battery. I contacted my emergency roadside service. I was fortunate enough to have Dugger's come to house. Diego arrived before the estimated time arrival and was able to change the battery within no time. read more

"Your company and unprofessional staff are a BIG TIME JOKE!!!! You had me waiting MORE THAN THE AVERAGE and/or promised time of approximately 45 minutes to an hour as it was then THREE (3) hours gone by in 108 hot temperatures when you clown of a driver decided to show up with an EXCUSE he couldn't "find me" parkEd at the Fry's parking lot under a tree facing the street!!!! So... DRIVER LEFT!!!????? SMH!!! NEVER EVER AGAIN WITH YOUR COMPANY WILL I RECOMMEND OR USE YOU AS One of the Frys food store truck delivery guys helped me at that point to change out my flat tire to my spare instead AND within 10min!! So pathetic!! I filed an complaint with my insurance company Geico as your GIRL AND GUY "DISPATCHERS" had LIED ABOUT the E.T.A more than once to Geico and myself when we called!!!!!!" read more

Dugger's Emergency Road Service - ZERO STARS - Roadside Assistance Near Me - Tempe, Arizona

I had a flat after running over some metal in construction zone...it was 110 degrees and my insurance company dispatched Duggers Emergency Service. They got to me faster than estimated (thank you Jennifer) and my responder Jody was amazing! He had me wait in the car with the AC on while he jacked up the car and changed the tire....he had it finished in under 5 minutes! I cannot recommend them highly enough!! Best service ever in a stressful situation! read more

Worst company of all time, told my insurance they completed my tire replacement. They never even showed up, I wish this company the worst.

After waiting 2.5 hours in 115* heat for a tow truck, they cancelled my service without even notifying me. Felecia was the dispatch, and kept feeding me BS about how the truck was 10 minutes out every time I called. Avoid this company! read more

When the Dugger Roadside assistant started working on my battery he asked me, ma'am can you start your car? I started my car when he asked me to. After he finished with my car, he started to walk away and he stared at me, and continued walking away. He didn't say a word! Not a word! Just walked away. That was so rude! read more

My insurance company sent "Emergency Roadside Service - ERS" out, and I'm pretty sure based on the phone number that this is the same company as Dugger's. Stephanie came out, tested the battery and the alternator, and offered to install a new battery on-site. She was very helpful, very fast, and thorough. Car works great again. read more

This is a scam. These people will waste your valuable time, they seem to have a call center that's based outside of the United States and it's no guarantee their fake business will follow through with a tow. read more

Although their technician David was excellent once he got there it took over 2 1/2 hours for him to arrive. His company did not set him up for success. The scheduling cannot be relied upon. I would not recommend them in any way shape or form if you need a timely and accurate road service. When I did call the dispatch office all I was told is "that's just the way it is and nothing can be changed." read more

My battery died in 115° heat. Dugger's came and had a selection of batteries right in their response vehicle and hooked me up with a brand new battery on the spot. Very helpful, friendly, safe service. read more

When my car battery died today, my insurance company contracted the job through this company. The service tech, Willie, was very professional and informative. He was able to replace the battery in my own parking garage, and provided upfront pricing, which was less than what any auto shop or dealership was offering. I appreciated that he explained what he was doing, as he was doing it (helpful to someone who knows next to nothing about cars). Dugger's is highly recommended! Kudos! read more

Don't let them sucker you into buying their bottom-of-the-line car battery that they claim is the generic of a well-known brand name (I did my research--it's not!) Just have them jump your battery and drive straight to Costco or auto zone or literally ANYWHERE else and buy a battery that's actually worth at least half of what you paid. read more

Geico sent them to put my spare tire on and Steven didn't do it correctly. 2 studs broke off and had to be repaired $240. Caleb called in response to my complaint and they arranged to have the repairs paid for directly so I didn't have to come out of pocket at Christmas. Great customer service! Thank you. read more

Dugger's Emergency Road Service - Studs broken because they put spare on incorrectly $240 repair - Roadside Assistance Near Me - Tempe, Arizona

AWFUL!! this company was sent out by our insurance. He unlocked my husbands car and then took off but the keys were still in the trunk and we could not access them. My husband called the gentleman within two minutes of him or pulling out of the parking lot, only to be told to YouTube how to access the trunk(alarm would not allow the trunk button to be pushed and there is no access from inside a 2018 Toyota Camry) . He left my husband in the parking lot with the alarm going off and still no keys absolutely terrible and I would never call these people if I were you. read more

After a stressful day I came out to a flat tire and Geico sent me Duggar's Roadside and a super nice and helpful James. He quickly fixed my problem and got me on the way back home. My husband is hospitalized so I was exhausted and stressed. James' personality calmed me and I was quickly back to heading home. thanks so much! read more

My fault for locking the keys in the car, but Russ at Duggars was awesome. Great communication concerning the ETA. Got here, contacted me, had the car open in in no time. Saved the day for me. Thanks!!! read more

Trace was super awesome and fast ! Very friendly and professional. Thank you so much!!!! Showed up quickly! Not the first time I locked my keys in the car- probably not the last ... but so far he has been the best!! ;). Hahah. Thank you!!! read more

DO NOT CALL THEM FOR HELP. I called for a battery change and they ended up installing the battery backwards causing $6000 worth of repairs. this company does not value its customers and has horrible management. I REPEAT DO NOT CALL THEM. read more

The tow truck driver showed up after 2 hours, smelled very strong of marijuana, had an attitude and did not want to do what he is paid to do. I reported this company to Connect Insurance since they are the ones who sent this company out. Very disappointing, will request in the future that they NOT send this company to rescue me. read more